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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118390 Views

27 replies

4 likes

  • 118390 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238556 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238556 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599472 Views

79 replies

3 likes

  • 599472 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492022 Views

581 replies

42 likes

Account
Free
  • 492022 Views
  • 581 replies
  • 42 likes

Cannot connect to Facebook

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Newbie

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Daniel

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

paid for premium, still have free

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Casual Listener

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Daniel

Community Legend

961 Views

6 replies

0 likes

  • 961 Views
  • 6 replies
  • 0 likes

premium service

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only get the free version. I found nothing on support.spo...

Newbie

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only g...

Daniel

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Bad sound quality compared to windows version?

I use spotify premium for all my audio.At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances.I noticed when I play spotify music on the minix (spdif passthrough to my deno...

Casual Listener

I use spotify premium for all my audio. At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances. I noticed when I play...

Daniel

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

"action not supported at this time" account change

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...

Newbie

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...

Daniel

Community Legend

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

I feel as though Spotify messes with my Galaxy S4

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, and im assuming the Google Play Store is giving me the up to ...

Newbie

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened.   This is basically what happens. My S4 is up to date, a...

Daniel

Community Legend

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

app won't work in offline mode, even with green arrows and more..

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside each song, but they will never work offline.. Also, al...

Newbie

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside eac...

Daniel

Community Legend

670 Views

2 replies

0 likes

  • 670 Views
  • 2 replies
  • 0 likes

Can't choose a payment option?

Hi,trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effect. Helpthanks in advance !

Newbie

Hi, trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effe...

Daniel

Community Legend

709 Views

2 replies

0 likes

  • 709 Views
  • 2 replies
  • 0 likes

synchronisation issues

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cache, check if it was on the sd card and install the a...

Casual Listener

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cach...

Daniel

Community Legend

637 Views

1 replies

0 likes

Offline Access
synchronisation
  • 637 Views
  • 1 replies
  • 0 likes

Android Storage Locations?

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has disappeared.

Newbie

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has di...

Daniel

Community Legend

8089 Views

1 replies

0 likes

  • 8089 Views
  • 1 replies
  • 0 likes

Spotify not working with Fido

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on his phone, but for some reason it will not work on mi...

Newbie

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on hi...

Daniel

Community Legend

1038 Views

1 replies

0 likes

  • 1038 Views
  • 1 replies
  • 0 likes

Spotify stopped syncing with Facebook

Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another Spotify account associated with this Facebook acco...

Newbie

Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another...

Daniel

Community Legend

985 Views

1 replies

0 likes

spotify facebook sync problems login dual account
  • 985 Views
  • 1 replies
  • 0 likes

About deleting an account in guess. The one I made is only a lower case letter away from my Facebook

I have an account that's the same as my Facebook but I made it without cappitolizing the first letter. Now they don't match and I can't get them to link. I guess I need to delete one how do I fix this?

Newbie

I have an account that's the same as my Facebook but I made it without cappitolizing the first letter. Now they don't match and I can't get them to link. I guess I need to delete one how do I fix thi...

LordRollin

Community Legend

913 Views

1 replies

0 likes

  • 913 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play my local songs

Hi there !! I've got several local songs on my dekstop and those files play without problemes on my pc.but when I add those songs to a playlist that I use for my phone (one plus one CM12). My phone can't play those songs and won't download for offlin...

Casual Listener

Hi there !!    I've got several local songs on my dekstop and those files play without problemes on my pc. but when I add those songs to a playlist that I use for my phone (one plus on...

Rashtar

Casual Listener

979 Views

3 replies

0 likes

  • 979 Views
  • 3 replies
  • 0 likes

Great, but not understood Spotify feature

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was running low on battery, so I used my work phone (HTC O...

Newbie

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was run...

kbrooksc

Community Legend

824 Views

1 replies

0 likes

Android
Offline Access
offline availablity
Offline Devices
offline music
Offline songs
saved music
  • 824 Views
  • 1 replies
  • 0 likes

Volume decrease

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with control center. I dont know what happened but i can...

Casual Listener

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with ...

user-removed

Not applicable

1191 Views

4 replies

0 likes

volume
  • 1191 Views
  • 4 replies
  • 0 likes

Spotify music listening level issue (Android)

This is the second time I post something about this.My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshuggah and the list keeps going) or even in Hip Hop albums...

Regular

This is the second time I post something about this. My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshug...

MattSuda

Spotify Star

1783 Views

6 replies

2 likes

Android
audio level
  • 1783 Views
  • 6 replies
  • 2 likes

Volume issues with Android

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is solved. Sadly, no one seem to notice that it isn't. Y...

Gig Goer

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is so...

Mr_Blaubeere

Gig Goer

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes