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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840072 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840072 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13657 Views
  • 1 replies
  • 0 likes
  • 13657 Views
  • 1 replies
  • 0 likes

Add album to playlist (Android app)

I was wondering if it's at all possible to add an album to a current playlist from within the Android app, rather than track-by-track.

  • Regular
  • I was wondering if it's at all possible to add an album to a current playlist from within the Android app, rather than track-by-track.
  • rsolomonjr1
  • Newbie
  • 1225 Views
  • 2 replies
  • 2 likes
  • 1225 Views
  • 2 replies
  • 2 likes

Inbox Crash - Samsung

I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i was able to install a previous version from backup an...

  • Newbie
  • I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i wa...
  • Joe
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Spotify connect no sound on my bluetooth devices( car radio, mini boombox...)

Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound coming out my the device speakers. Everything works ...

  • Casual Listener
  • Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound c...
  • user-removed
  • Not applicable
  • 2949 Views
  • 7 replies
  • 0 likes
  • 2949 Views
  • 7 replies
  • 0 likes

Samsung Tablet Issues

Hey, So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my samsung s4 cell phone. Has this happened to anybody else? If so...

  • Newbie
  • Hey,   So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my s...
  • Joe
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Spotify doesn't resume playing entire playlist

For some reason I have not seen this issue anywhere, despite searching on google and this forum. So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours or so) and I get back into my car, Spotify will resume playing ...

  • Music Fan
  • For some reason I have not seen this issue anywhere, despite searching on google and this forum.   So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours o...
  • 753 Views
  • 0 replies
  • 4 likes
  • 753 Views
  • 0 replies
  • 4 likes

Spotify is lagging and freezing

Hello. I'm using spotify on LG L9. It's a good phone so i don't know why my playlist are loading in 1 minute, Skipping song takes 30 seconds, also before i will listen advertisement i have to wait 10 more seconds. My net 3G so in my opinion net speed...

  • Roadie
  • Hello. I'm using spotify on LG L9. It's a good phone so i don't know why my playlist are loading in 1 minute, Skipping song takes 30 seconds, also before i will listen advertisement i have to wait ...
  • user-removed
  • Not applicable
  • 6578 Views
  • 9 replies
  • 0 likes
  • 6578 Views
  • 9 replies
  • 0 likes

Solved!! external sd card

I read threads below, but cannot find the solution on using the external sd card. Should I reinstall Spotify with card mounted or just delete all data and make the first downloading with the card mounted?

  • Music Fan
  • I read threads below, but cannot find the solution on using the external sd card. Should I reinstall Spotify with card mounted or just delete all data and make the first downloading with the card mou...
  • jara_vyoral
  • Music Fan
  • 997 Views
  • 22 replies
  • 0 likes
  • 997 Views
  • 22 replies
  • 0 likes

Samsung Galaxy S 3 does not show up in desktop client for syncing

I am a premium member and my Galaxy S3 will not show up on my devices tab in the desktop client. I am trying to sync a few local songs to my phone and whenever i press the song on my phone I get a "track is not available" message. Both devices are on...

  • Casual Listener
  • I am a premium member and my Galaxy S3 will not show up on my devices tab in the desktop client. I am trying to sync a few local songs to my phone and whenever i press the song on my phone I get a "t...
  • Joe
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Solved!! Issue with offline playlists still not resolved

Look, I've seen the sticky, saw 100's of replies from people with the same or similar problems, and one reply marked as "Solution", which is just NOT the solution. So how do i get my offline playlists back? The songs are all there on my sd card, the ...

  • Visitor
  • Look, I've seen the sticky, saw 100's of replies from people with the same or similar problems, and one reply marked as "Solution", which is just NOT the solution. So how do i get my offline playli...
  • user-removed
  • Not applicable
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

How to listen to music offline

Hi Guys, I'm a new spotify user. I'm trying to listen to a playlist offline but I can't seen to see the option for "Available offline" on either windows or Android app. I've tried various top playlist and have same issue. According to help on spotify...

  • Newbie
  • Hi Guys,   I'm a new spotify user.   I'm trying to listen to a playlist offline but I can't seen to see the option for "Available offline" on either windows or Android app. I've tri...
  • pnc
  • Community Legend
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

Distortion when playing music on Samsung Galaxy Tab 12.2 speakers, but not on headphones.

I have noticed a lot of music sounding mildly to heavily distorted when playing on my tablet's speakers, but not on my headphones when plugged in on the same device. It's noticeable mostly on tracks that are recorded at a relatively low level (András...

  • Casual Listener
  • I have noticed a lot of music sounding mildly to heavily distorted when playing on my tablet's speakers , but not on my headphones when plugged in o...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

The Track is Not Available

I have a Premium subscription and I have one of my playlists downloaded for offline listening. I connected to Wifi so all songs should have downloaded. But when I go offline there are a few songs that will not play. It says "The Track is not Availabl...

  • Music Fan
  • I have a Premium subscription and I have one of my playlists downloaded for offline listening.  I connected to Wifi so all songs should have downloaded.  But when I go offline there are a f...
  • user-removed
  • Not applicable
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

White screen and resets phone

Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing completely, and go to a white screen. My phone will then ...

  • Casual Listener
  • Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing comple...
  • sammiches87
  • Casual Listener
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

nexus 5 does not appear under "devices" on desktop app

Tried on OS X 10.9 and windows 8 on two differents networks. Tried reinstalling app (both on nexus and on OS x). With My old s3 mini the devices was found, and the feature works, except for the local files playlist

  • Regular
  • Tried on OS X 10.9 and windows 8 on two differents networks. Tried reinstalling app (both on nexus and on OS x). With My old s3 mini the devices was found, and the feature works, except for the local...
  • user-removed
  • Not applicable
  • 1047 Views
  • 10 replies
  • 0 likes
  • 1047 Views
  • 10 replies
  • 0 likes

Can't login to spotify on HTC One

Hello all, I recently upgraded from my HTC One S (where my premium spotify account worked perfectly) to the new HTC One. I downloaded the app. Hit login- login with Facebook- It then asks permission to access my account, I hit ok- a circular load sym...

  • Casual Listener
  • Hello all,        I recently upgraded from my HTC One S (where my premium spotify account worked perfectly) to the new HTC One. I downloaded the app. Hit login- login with F...
  • Daniel
  • Community Legend
  • 955 Views
  • 3 replies
  • 0 likes
  • 955 Views
  • 3 replies
  • 0 likes

Some artists default to profile, some to discography...

Spotify app 0.7.6.357 | KitKat 4.4.2 Sometimes I don't like to have to search the artist name in, but choose an artist from my 'Following' list in my profile. I click Menu - > Profile (My profile) -> Following This shows me a list of the artists that...

  • Newbie
  • Spotify app 0.7.6.357 | KitKat 4.4.2   Sometimes I don't like to have to search the artist name in, but choose an artist from my 'Following' list in my profile.    I click Menu...
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Spotify in my car with Nexus 5 (Vw Rns315)

Hi all, First, sorry for my English... I have a little problem when i plug my phone (Nexus 5 - Android) in my usb cable car (Media-in / usb and RNS315 audio in VW)...In my setup, i choose media-in and i wait... but the phone is not recognized... And ...

  • Newbie
  • Hi all,   First, sorry for my English...   I have a little problem when i plug my phone (Nexus 5 - Android) in my usb cable car (Media-in / usb and RNS315 audio in VW)... In my set...
  • Daniel
  • Community Legend
  • 1316 Views
  • 1 replies
  • 0 likes
  • 1316 Views
  • 1 replies
  • 0 likes

Solved!! placebo

Hi.There are only few songs from placebo in spotify. Do any one know if they're going to add more placebo songs or not?

  • Regular
  • Hi. There are only few songs from placebo in spotify. Do any one know if they're going to add more placebo songs or not?
  • withinthefire
  • Regular
  • 551 Views
  • 2 replies
  • 0 likes
  • placebo
  • 551 Views
  • 2 replies
  • 0 likes

Solved!! tune wiki doesn't work automatically

Hi.:) I used to use HTC desire x and while listening music on spotify, tune wiki was finding lyrics automatically and telling me with notification. Now on galaxy note 3, it doesn't find anything automatically. Can anyone help me about that?

  • Regular
  • Hi.:) I used to use HTC desire x and while listening music on spotify, tune wiki was finding lyrics automatically and telling me with notification. Now on galaxy note 3, it doesn't find anything auto...
  • withinthefire
  • Regular
  • 3330 Views
  • 3 replies
  • 0 likes
  • tune wiki
  • 3330 Views
  • 3 replies
  • 0 likes

Phone's playlist has more songs than computer.

Please Help! When I add songs to playlists on my smartphone, they do not automatically add to my computer. Is there a way to have the playlists update automatically?

  • Regular
  • Please Help!   When I add songs to playlists on my smartphone, they do not automatically add to my computer. Is there a way to have the playlists update automatically? 
  • Peter__
  • Community Legend
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Env: prod