Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110890 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
223257 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580278 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
477806 Views
577 replies
40 likes
I recently moved to a new location with a new wifi connection and I am unable to sync with my android anymore. This happened before on my old wifi connection but was fixed by allowing Spotify through the firewall. Now, the firewall fix isn't. Any sug...
I recently moved to a new location with a new wifi connection and I am unable to sync with my android anymore. This happened before on my old wifi connection but was fixed by allowing Spoti...
Casual Listener
621 Views
2 replies
0 likes
Ok, so none of my playlists are set to online/download. I keep deleting the cache, reinstalling, etc but the files keep reappearing in my SD card and I have no way of finding out where Spotify is downloading the songs from!! Its annoying and taking u...
Ok, so none of my playlists are set to online/download. I keep deleting the cache, reinstalling, etc but the files keep reappearing in my SD card and I have no way of finding out where Spotify is dow...
Community Legend
1714 Views
5 replies
0 likes
I would love to get involved with the beta testing for Android. How can I do so?
I would love to get involved with the beta testing for Android. How can I do so?
Community Legend
1383 Views
2 replies
0 likes
How do i can the free 30 day premimum as i no longer want it. Thanks.
How do i can the free 30 day premimum as i no longer want it. Thanks.
Regular
1516 Views
8 replies
0 likes
Running the latest version of spotify on Android 5.0.1 with my Verizon Samsung galaxy s4. I should add this has been an issue for months, even before the 5.0 Android upgrade.I have nearly 2500 songs 'saved' with the blanket 'save' switch under the ap...
Running the latest version of spotify on Android 5.0.1 with my Verizon Samsung galaxy s4. I should add this has been an issue for months, even before the 5.0 Android upgrade. I have nearly 2500 so...
Community Legend
14880 Views
1 replies
1 likes
I have a Note 4. When you play a track, for a split second its high in volume then adjusts itself back down.Why does Spotify limit the volume like this?Is there anything I can do to adjust it? I've tried a number of volume increasing apps, they don't...
I have a Note 4. When you play a track, for a split second its high in volume then adjusts itself back down. Why does Spotify limit the volume like this? Is there anything I can do to adjust it...
Community Legend
1757 Views
5 replies
0 likes
Hello, I recently bought a new car radio running on Android (jelly bean to be precise), works like a charm and spotify runs good too.Theoretically I can also download offline playlists, only issue is that thios has to be done either with wifi... and ...
Hello, I recently bought a new car radio running on Android (jelly bean to be precise), works like a charm and spotify runs good too. Theoretically I can also download offline playlists, on...
Community Legend
655 Views
1 replies
0 likes
Where can i find the permission page and delete it.
Where can i find the permission page and delete it.
Community Legend
1463 Views
3 replies
0 likes
Hi everyone, like it says in the title, I downloaded Spotify through the amazon appstore. I recently uninstalled the appstore because I didn't feel comfortable with it always running in the background, and now Spotify throws me the mesage "It looks l...
Hi everyone, like it says in the title, I downloaded Spotify through the amazon appstore. I recently uninstalled the appstore because I didn't feel comfortable with it always running in the ...
Casual Listener
3313 Views
2 replies
0 likes
have been using Spotify premium for quite a while now. I took a break last year for a bit and then restarted my subscription with a free trial offer. I do not know why I have not complained earlier but I have been having problems for at least 2 month...
have been using Spotify premium for quite a while now. I took a break last year for a bit and then restarted my subscription with a free trial offer. I do not know why I have not complained earlier b...
Community Legend
1089 Views
3 replies
0 likes
Hi, my Android shows I have 772 songs but on Windows its shows I have 769. I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how do I fix it? Thanks very much
Hi, my Android shows I have 772 songs but on Windows its shows I have 769. I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how d...
Regular
1418 Views
9 replies
0 likes
I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.
I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.
Community Legend
496 Views
1 replies
0 likes
Hello, Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist playing over night then by morning it has stopped. Does any...
Hello, Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist...
Community Legend
1964 Views
8 replies
0 likes
ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify is doesnt recognise my SD card or my partners.. ( i...
ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify ...
Community Legend
1326 Views
5 replies
0 likes
Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6 edge, normal streaming quality, if anyone have the...
Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6...
Community Legend
491 Views
1 replies
0 likes
I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth will disconnect and not allow me to take the call....
I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth...
Regular
1381 Views
8 replies
0 likes
consider the scenario -use premium trial-trial ended-"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ "-spotify deletes all my offline songs because im a free user for a couple hours.-i re...
consider the scenario -use premium trial -trial ended -"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ " -spotify deletes al...
Not applicable
1551 Views
5 replies
0 likes
Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on speakerphone. This problem then continues throughout ...
Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on sp...
Community Legend
5531 Views
6 replies
0 likes
Hi @Daniel! When will the new update be available through google play store?
Hi @Daniel! When will the new update be available through google play store?
Community Legend
712 Views
1 replies
0 likes
Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.
Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.
Casual Listener
1242 Views
6 replies
0 likes
