Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33069 Views
  • 62 replies
  • 25 likes
  • 33069 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872842 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872842 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25254 Views
  • 3 replies
  • 0 likes
  • 25254 Views
  • 3 replies
  • 0 likes

Endomondo stops Spotify

Spotify stops after tracking with endomondo for exact 1 km. Spotify is not crashing it just stops playing. If Spotify is restarted then it will keep running e.g. the fault will not reappear at 2 km etc. I'm using a HTC One (M8) with Android 5.0 Lolli...

  • Casual Listener
  • Spotify stops after tracking with endomondo for exact 1 km. Spotify is not crashing it just stops playing. If Spotify is restarted then it will keep running e.g. the fault will not reappear at 2 km e...
  • JTN
  • Casual Listener
  • 1810 Views
  • 5 replies
  • 1 likes
  • 1810 Views
  • 5 replies
  • 1 likes

Not enough space

Dear reader, When i want to download music to my mobile for offline use. it says i dont have enough space. my mobile has like 8GB of free space available. I tried reinstalling spotify but the only thing what happened was that the 300 songs on my mobi...

  • Casual Listener
  • Dear reader,   When i want to download music to my mobile for offline use. it says i dont have enough space. my mobile has like 8GB of free space available.   I tried reinstalling s...
  • Slice396
  • Casual Listener
  • 1746 Views
  • 7 replies
  • 0 likes
  • 1746 Views
  • 7 replies
  • 0 likes

not launching

I've had Spotify Premium for years and just got a new phone. An LG F60 and I can't get it to open up. I uploaded to the application and when I click on the Spotify app, just like I used to on my old phone... It just goes to a black screen. How can I ...

  • Newbie
  • I've had Spotify Premium for years and just got a new phone. An LG F60 and I can't get it to open up. I uploaded to the application and when I click on the Spotify app, just like I used to on my old ...
  • 372 Views
  • 0 replies
  • 0 likes
  • Premium
  • 372 Views
  • 0 replies
  • 0 likes

No access to Spotify via HTC One car app

It has been working before but not anymore since some time. After reinstalling Spotify you have access once but then it's gone again.Android version 4.4.3HTC Sense 6.0

  • Newbie
  • It has been working before but not anymore since some time. After reinstalling Spotify you have access once but then it's gone again. Android version 4.4.3 HTC Sense 6.0
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Solved!! Spotify has stopped working on my Android

Hello, For about a week i haven't been able to listen to Spotify on my mobile (Samsung Galaxy S Advance. Spotify Premium). It has previously worked without any problems. When i listen to a track it stops itself just before the end of the track and th...

  • Newbie
  • Hello,   For about a week i haven't been able to listen to Spotify on my mobile (Samsung Galaxy S Advance. Spotify Premium). It has previously worked without any problems. When i listen to a...
  • Kellylynn1113
  • Newbie
  • 8699 Views
  • 15 replies
  • 0 likes
  • 8699 Views
  • 15 replies
  • 0 likes

Crash while using Snapchat

So I'm not sure where to put this, but I have been having issues with Spotify crashing whenever I open my Snapchat and I'm not sure whose side is causing the issue, but it's something to look into.

  • Newbie
  • So I'm not sure where to put this, but I have been having issues with Spotify crashing whenever I open my Snapchat and I'm not sure whose side is causing the issue, but it's something to look into.
  • RNRRT
  • Roadie
  • 9132 Views
  • 2 replies
  • 3 likes
  • 9132 Views
  • 2 replies
  • 3 likes

Android spotify dont show what i listen in activity log facebook

Hi, in PC works great but in Android i cant get what i listen in facebook, i already activated the option in settings "Show on Facebook"

  • Newbie
  • Hi, in PC works great but in Android i cant get what i listen in facebook, i already activated the option in settings "Show on Facebook"
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

thumbs up and down broken

I have spotify installed on my Samsung s5. It is brand new. I have to continually reinstall spotify because the thumbs up/down will not work. I press it and it flashes green for the time my finger is on it but as soon as I lift my finger it goes away...

  • Casual Listener
  • I have spotify installed on my Samsung s5. It is brand new. I have to continually reinstall spotify because the thumbs up/down will not work. I press it and it flashes green for the time my finger is...
  • pepperacat
  • Casual Listener
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Help - Spotify premium, music is not downloading.

Hello, I am using spotify premium on the One plus android phone. When saving an artist, and tikking it to play offline, it gives me a "waiting for download" sign. Whatever I try it doesn't work. Is anyone familiar with this sort of thing?

  • Newbie
  • Hello,    I am using spotify premium on the One plus android phone. When saving an artist, and tikking it to play offline, it gives me a "waiting for download" sign. Whatever I try it d...
  • RNRRT
  • Roadie
  • 546 Views
  • 3 replies
  • 0 likes
  • 546 Views
  • 3 replies
  • 0 likes

spotify suddenly stopped playing right now, is it down?

I can browse and search for songs but whenever I hit the "play" button nothing comes out my earphones. Issues began around 10 minutes ago. using samsung galaxy s4.

  • Newbie
  • I can browse and search for songs but whenever I hit the "play" button nothing comes out my earphones. Issues began around 10 minutes ago. using samsung galaxy s4.
  • meahtenoha
  • Spotify
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Shared songs

if I select song, click on: Share -> Send to -> Select user, the submit button is never enabled. I did the same test on my notebook and there works perfectly. Is this a bug in the app for android?

  • Newbie
  • if I select song, click on: Share -> Send to -> Select user, the submit button is never enabled. I did the same test on my notebook and there works perfectly. Is this a bug in the app for andro...
  • Daniel
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Lock Screen picture and controls desynchronized - Android 4.4.4

Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes... no change album picture, press phone lock button, screen ...

  • Music Fan
  • Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes...&nb...
  • Daniel
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Android app entirely useless!

You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away just because you are sticking your fingers in your e...

  • Regular
  • You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away j...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Duplicate Sound

Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, at first I thought it was a problem from my earphone...

  • Roadie
  • Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, a...
  • Abner
  • Roadie
  • 608 Views
  • 4 replies
  • 0 likes
  • 608 Views
  • 4 replies
  • 0 likes

tarjeta SD

Mi sistema es android KitKat, y mi teléfono es el doogee DG310.Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ.Además lleno la memoria del telefono a conciencia a ver si así logro...

  • Casual Listener
  • Mi sistema es android KitKat, y mi teléfono es el doogee DG310. Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ. Además lleno ...
  • dijia
  • Casual Listener
  • 460 Views
  • 2 replies
  • 1 likes
  • 460 Views
  • 2 replies
  • 1 likes

I can't play my music

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

  • Casual Listener
  • I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom
  • Jordi
  • Community Legend
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

please check you have working sd card and enough space

checked that, uninstalled reinstalled, unmounted sd card, rebooted, cleared cache and nothing works. i have a droid 4 and 4g on my sd card old version worked awesome. 3 hours into my 7 day premium trial. im usualy not bitter but im on a bus and stuck...

  • Casual Listener
  • checked that, uninstalled reinstalled, unmounted sd card, rebooted, cleared cache and nothing works. i have a droid 4 and 4g on my sd card old version worked awesome. 3 hours into my 7 day premium tr...
  • ThomasGHenry
  • Casual Listener
  • 366 Views
  • 3 replies
  • 1 likes
  • 366 Views
  • 3 replies
  • 1 likes

Release Notes - Spotify for Android (2.2.0)

What's new in this version (2.2.0) New: Searching for the artists you follow is even easier. Fixed: Tapping Back in Settings no longer closes the app. Fictitious: This app likes to storm the stage at awards ceremonies.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.2.0)   New: Searching for the artists you follow is even easier. Fixed: Tapping Back in Settings no longer closes the app. Fictitious: This...
  • user-removed
  • Not applicable
  • 2009 Views
  • 1 replies
  • 0 likes
  • Android
    Release Notes
  • 2009 Views
  • 1 replies
  • 0 likes

Phone freezing

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for a brief time (for some searching or checking), and then...

  • Regular
  • I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for...
  • RNRRT
  • Roadie
  • 1066 Views
  • 1 replies
  • 0 likes
  • 1066 Views
  • 1 replies
  • 0 likes