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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6956 Views

0 replies

7 likes

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can't find a particular user

Hi there,I've been suffering from this many times.I have a friend who gave me her account and I can't find her when I search for her account.I've found a way to get to her profile .. through http account link.I click on follow it gets clicked, but wh...

Regular

Hi there, I've been suffering from this many times. I have a friend who gave me her account and I can't find her when I search for her account. I've found a way to get to her profile .. throug...

MattSuda

Spotify Star

746 Views

6 replies

0 likes

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Solved!! Offline mode not working on Galaxy S5

Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which i listened to in online-mode before have audio in the offl...

Casual Listener

Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which ...

Stefan72

Casual Listener

2625 Views

2 replies

0 likes

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  • 2 replies
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Spotify is no longer working on my Blackberry Z30

Up until a several weeks ago, I had no problems using Spotify at all on Blackberry Z30 (downloaded from Amazon). However, have been experiencing issues streaming music. Typically, a song will start playing, play for about five seconds, and then stop....

Casual Listener

Up until a several weeks ago, I had no problems using Spotify at all on Blackberry Z30 (downloaded from Amazon). However, have been experiencing issues streaming music. Typically, a so...

anotherquestion

Casual Listener

1451 Views

3 replies

0 likes

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  • 3 replies
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Tablet Android 4.4.2

Hi! I have a tablet mediacom smartPad s2 model: M-MP1050S2 with Android 4.4.2. Some days ago I downloaded "Spotify" bit I noticed that I can't select music I want from my playlist ad my girlfriend does in her nexus. We both haven't the premium versio...

Casual Listener

Hi!  I have a tablet mediacom smartPad s2 model: M-MP1050S2 with Android 4.4.2. Some days ago I downloaded "Spotify" bit I noticed that I can't select music I want from my playlist ad my gir...

_Sav_

Casual Listener

1774 Views

4 replies

0 likes

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  • 4 replies
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"The Next 30 Minuites Are Free.!"...*CRASH, Silence*. Fix it.

Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up. I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how do I fix it?

Newbie

Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up.  I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how ...

meahtenoha

Spotify

334 Views

1 replies

0 likes

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Android app runs while playing on PC

I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burned up the battery on my phone. Anyone have a similar p...

Newbie

I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burne...

meahtenoha

Spotify

449 Views

1 replies

0 likes

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Local files show up as synced but are not available

I'm having an issue with Spotify Premium on a Nexus 5 with Android 5.0.1. I've synced quite a lot of local files and that usually goes fine. But two files suddenly aren't playable anymore ("Broken Jaw" and "Chin Music…"). They're greyed out and if I ...

Roadie

I' m having an issue with Spotify Premium on a Nexus 5 with Android 5.0.1. I've synced quite a lot of local files and that usually goes fine. But two files suddenly aren't playable anymore ("Broken ...

609 Views

0 replies

1 likes

Android
local files
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Why does my phone freeze everytime I use the spotify app?

Hi, I hope someone can helt me solve this problem. Everytime or almost every time I use my spotify app, then the next time I push the powerbutton, my phone freezes and wont turn the screen on again. Hereafter I have to wait at least 2 minutes before ...

Newbie

Hi,   I hope someone can helt me solve this problem.   Everytime or almost every time I use my spotify app, then the next time I push the powerbutton, my phone freezes and wont turn...

Adelhaim

Newbie

1366 Views

3 replies

2 likes

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Playback stops and app freezes when connection changes on Nexus 5

Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity when the car goes into tunel. I listen to an off-l...

Casual Listener

Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity...

332 Views

0 replies

0 likes

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Spotify connect showing unkown device

Hi, My Spotify connect is showing an unkown device in the list when using my Nexus 5 with android 5. It shows it and says it is playing on that device even though we are no not the same network, I'm not even connected via wifi. I thought this was a r...

Newbie

Hi,   My Spotify connect is showing an unkown device in the list when using my Nexus 5 with android 5.   It shows it and says it is playing on that device even though we are no not ...

ErickRGuetta

Community Legend

642 Views

1 replies

0 likes

Android
bug
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Spotify on Android always downloading

Hi guys!Sorry at first - I am from germany and my english skills are not the best.Following problem: bought the 3month-version for 99Cent last week, got upgraded to premium.So I added at my pc-Account some playlists and installed the app on my Note3....

Casual Listener

Hi guys! Sorry at first - I am from germany and my english skills are not the best. Following problem: bought the 3month-version for 99Cent last week, got upgraded to premium. So I added at my...

JensWieschke

Casual Listener

535 Views

1 replies

0 likes

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Songs keep skipping in free phone app

I have been using the free phone app for a long time with no issues. Recently, any song regardless of radio stream or from my own playlists will randomly decide to skip to the next song. Its totally random, sometimes early sometimes late. Always anno...

Casual Listener

I have been using the free phone app for a long time with no issues. Recently, any song regardless of radio stream or from my own playlists will randomly decide to skip to the next song. Its totally ...

343 Views

0 replies

0 likes

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Solved!! Songs keep randomly stopping and skipping to the next song

Hello, I have a Samsung Galaxy S5. Spotify has been amazing for a month. I pretty much only use an online playlist on random. All of a sudden today, it seems like I can't get through one song without it skipping out of the blue to the next song. Ive ...

Newbie

Hello,   I have a Samsung Galaxy S5.  Spotify has been amazing for a month.  I pretty much only use an online playlist on random.   All of a sudden today, it seems like I ca...

Kayrah208

Newbie

242426 Views

63 replies

10 likes

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  • 10 likes

Constant crashing and offline songs disappearing

Is the latest spotify release totally b0rked or something? For the last few days I can't go more than about 5mins without spotify stopping/crashing out and needing to be restarted, not only that but my offline downloads keep vanishing off the device,...

Casual Listener

Is the latest spotify release totally b0rked or something?  For the last few days I can't go more than about 5mins without spotify stopping/crashing out and needing to be restarted, not only tha...

ojhilt

Casual Listener

293 Views

1 replies

0 likes

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Playlists

Does anyone know how I can get a playlist to play just the songs I have added to it and not ones which are similar. I'm compiling one for my boyfriend for valentines day as a modern day mix tape and only want the songs I've added to play? Thanks.

Casual Listener

Does anyone know how I can get a playlist to play just the songs I have added to it and not ones which are similar. I'm compiling one for my boyfriend for valentines day as a modern day mix tape and ...

Amyj1509

Casual Listener

264 Views

1 replies

0 likes

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Played song / playlist changes randomly

Hi to all, there is currently a longer lasting problem while playing songs from Spotify playlists: While listening to songs on an existing playlist, the player after a couple of songs switches randomly to a complete different song not even in any of ...

Newbie

Hi to all,   there is currently a longer lasting problem while playing songs from Spotify playlists: While listening to songs on an existing playlist, the player after a couple of songs...

537 Views

0 replies

1 likes

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lost all my playlists

I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my laptop. Spotify now says I am on free trial and not re...

Newbie

I recently purchased a new droid and changed cell phone carrier. All of my music is not on my new phone. The same day I purchased my new droid,my laptop crashed So I cannot sync my new cell to my lap...

MattSuda

Spotify Star

339 Views

1 replies

0 likes

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Solved!! Got Spotify premium 7-day trial and I can't access the premium features

Thought I would try the 7-day trial since I am thinking on buying it. So I clicked on the trial button and Spotify said "Restarting" but it didn't so I did it manually and when I went back into the app none of the features were there.

Newbie

Thought I would try the 7-day trial since I am thinking on buying it. So I clicked on the trial button and Spotify said "Restarting" but it didn't so I did it manually and when I went back into the a...

MattSuda

Spotify Star

753 Views

1 replies

0 likes

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Solved!! Sound quality vs Google Play is terrible. Why??

I know there's plenty of threads out there regarding sound quality, but nothing has solved my issues. If it matters I have the 2014 Moto X. Problem: I can pick any song, doesn't matter - songs I've never listened to and songs I have, play them in Spo...

Music Fan

I know there's plenty of threads out there regarding sound quality, but nothing has solved my issues.   If it matters I have the 2014 Moto X.   Problem: I can pick any song, doesn't...

user-removed

Not applicable

43405 Views

48 replies

5 likes

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  • 48 replies
  • 5 likes

Spotify app crashes before startup

I have a galaxy s4 and my spotify app has stopped working completely on it. I got the software update a month ago, and it started doing this in the beginning of January. I open the app and before the screen shows anything, it just says spotify has st...

Visitor

I have a galaxy s4 and my spotify app has stopped working completely on it. I got the software update a month ago, and it started doing this in the beginning of January. I open the app and before the...

MattSuda

Spotify Star

1049 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes