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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5723 Views

0 replies

7 likes

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no internet again and again

Hi all I'm just about ready to chuck it in and get my cd's back on of the attick I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tracks then stops and displays no internet. I tried it on my gala...

Casual Listener

Hi all I'm just about ready to chuck it in and get my cd's back on of the attick   I use my galaxy s4 via wifi (which is stable) I connect my bluetooth to my sound system, it plays a few tra...

278 Views

0 replies

0 likes

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Solved!! Spotify Won't Save Many Artists I'm Following

When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is especially frustrating when I want to follow new music d...

Casual Listener

When I choose 'follow' for an artist, Spotify apparently hasn't been saving that data...when I go to the Artist list under 'My Music', many bands I flagged are no longer being followed. This is espec...

Daniel

Community Legend

1610 Views

1 replies

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Newsletter abbestellen

Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis

Newbie

Wenn ich meinen Newsletter abbestellen will funktioniert es nicht. Ich bekomme weiterhin news. I cant unfollow my newsletter. Pls make it manuell! Thx Janis

medako

Casual Listener

950 Views

6 replies

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Release Notes - Spotify for Android (2.0.0)

What's new in this version (2.0.0) New: Audio notifications on your phone won't stop the music. Improved: Zippier app startup, even with a poor connection.

Community Legend

  What's new in this version (2.0.0)   New: Audio notifications on your phone won't stop the music. Improved: Zippier app startup, even with a poor connection.

Peppschmier

Newbie

3583 Views

25 replies

1 likes

Android
Release Notes
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Solved!! Your music new design?

Until now I saw "Your Music" like an all-in-one and I slided left or right when I needed to change from playlist to song, albums, etc... Today "Your music" has changed and I have to select one option (playlist, songs,...) and if I want to change betw...

Casual Listener

Until now I saw "Your Music" like an all-in-one and I slided left or right when I needed to change from playlist to song, albums, etc... Today "Your music" has changed and I have to select one opti...

phxkrausehouse

Roadie

848 Views

8 replies

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offline music

Everytime I try and sync my samsung s3 spotify thinks it is a new devices. This means I spend hours downloading the music to listen offline yet I still dont have a single song to play.

Casual Listener

Everytime I try and sync my samsung s3 spotify thinks it is a new devices. This means I spend hours downloading the music to listen offline yet I still dont have a single song to play.

PassiveGaming

Casual Listener

495 Views

2 replies

0 likes

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No audio

Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter counting. I skip forward a song thinkng that may help, it do...

Newbie

 Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter cou...

Daniel

Community Legend

416 Views

1 replies

0 likes

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I can't listen music

When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.

Regular

When I hit the song I want to listen at, the shuffle button wiggle. I'm on android with a Motorola Moto G 2nd generation.

seb_dup2

Regular

866 Views

9 replies

0 likes

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Older GUI on rooted phone?

I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the older GUI where you can't scroll left or right to t...

Music Fan

I rooted my Galaxy S4 with Cyanogenmod to get the equalizer to work for local files, and the GUI was exactly the same. But then as CM has problems with bluetooth, I installed AOKP and now I have the ...

Daniel

Community Legend

454 Views

3 replies

0 likes

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download refusal

Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??

Casual Listener

Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??

Daniel

Community Legend

707 Views

2 replies

0 likes

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[Spotify Caribisch Nederland]

Beste members,Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify downloaden zodat ik Spotify op mijn telefoon kan gebruiken...

Newbie

Beste members, Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify dow...

MichaelW

Community Legend

737 Views

1 replies

0 likes

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Issues with Android and Desktop app

I've searched a bit on my issue but i haven't something that is specific to my problem. I have Spotify on my Android and on my desktop. When i'm on the same network, Spotify can either play on the phone or directly on my desktop. Problem is that when...

Casual Listener

I've searched a bit on my issue but i haven't something that is specific to my problem.   I have Spotify on my Android and on my desktop. When i'm on the same network, Spotify can either pla...

xzinum

Casual Listener

591 Views

4 replies

0 likes

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Additional device

I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify username and password I get an error for wrong username...

Casual Listener

I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify us...

Daniel

Community Legend

856 Views

5 replies

0 likes

Login Errors
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Troubles with downloading music to my offline playlist

Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the middle of a playlist. I get a notification that there's not...

Newbie

Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the mi...

Daniel

Community Legend

326 Views

1 replies

0 likes

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login issue Galaxy s5

Hi! I can't login after uppdating my Galaxy S5 to lolipop. The error i got is wrong username or password. I tried in ios(ipad mini),pc and on a galaxy s tab with the same username and password and it works great there. I tried on two different s5 wit...

Casual Listener

Hi!   I can't login after uppdating my Galaxy S5 to lolipop. The error i got is wrong username or password. I tried in ios(ipad mini),pc and on a galaxy s tab with the same username and ...

OviiiOne

Community Legend

400 Views

1 replies

0 likes

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Error message: "this track is not available in your region"?

I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not available in my region, although other people can listen to...

Regular

I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not availabl...

Maddie1357

Regular

1405 Views

4 replies

0 likes

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I can't sync my music from the laptop to my mobile.

Hello all ! I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3. When I had my old laptop i was able to download music, put it in spotify with the local files option, then i dragged and dropped those mp3 in a offline session, it ...

Newbie

Hello all !   I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3.   When I had my old laptop i was able to download music, put it in spotify with the local fil...

Daniel

Community Legend

2442 Views

1 replies

0 likes

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paid for 3 months of Spotify premium, only got one

On this day last month I paid £9.99 for Spotify premium for 3 months, I only got one. Can someone point out how this happened? Thanks.

Newbie

On this day last month I paid £9.99 for Spotify premium for 3 months, I only got one. Can someone point out how this happened? Thanks.

Daniel

Community Legend

518 Views

1 replies

0 likes

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Content is NOT shown when application is opened.

Device 1: HTC One M8OS: Android 4.4.4Device 2: PCOS: Windows 8.1Preconditions:1. Existing account.2. Account with private playlist.3. Playlist with ~720 songs4. Device has WiFi connection.5. Playlist is downloaded for OFFLINE mode.Steps To Reproduce1...

Newbie

Device 1: HTC One M8 OS: Android 4.4.4 Device 2: PC OS: Windows 8.1 Preconditions: 1. Existing account. 2. Account with private playlist. 3. Playlist with ~720 songs 4. Device has WiFi conn...

230 Views

0 replies

0 likes

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My music wont load?

Hello! I've been trying to use my Spotify app for two days now and for some reason the music just won't play! It constantly pauses any song i try to play. I can tell the music is loaded because i can go to any point in a song and it will play, but on...

Newbie

Hello! I've been trying to use my Spotify app for two days now and for some reason the music just won't play! It constantly pauses any song i try to play. I can tell the music is loaded because i can...

Grace

Spotify

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