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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854689 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854689 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20443 Views
  • 3 replies
  • 0 likes
  • 20443 Views
  • 3 replies
  • 0 likes

Your Music disappeared except for Followed artists & playlists on my android lg g2

Yesterday my Your Music: Songs and Albums disappeared. They had already been downloaded long ago for offline listening, and I had been listening to them without problem for a while. This has happend twice since I copied my Starred music over to the M...

  • Casual Listener
  • Yesterday my Your Music: Songs and Albums disappeared.  They had already been downloaded long ago for offline listening, and I had been listening to them without problem for a while.  This ...
  • desiter
  • Newbie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wont Launch on my Nexus 7 (2013)

Description When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image) Spoify never passes this. Eventually I get the "Spotify isn't responding". I have uninstalled, reinstalled, rebooted, etc and nothing can...

  • Music Fan
  • Description When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image)  Spoify never passes this.  Eventually I get the "Spotify isn't responding...
  • champs777
  • Music Fan
  • 1596 Views
  • 9 replies
  • 0 likes
  • 1596 Views
  • 9 replies
  • 0 likes

where can i get help from spotify?!

I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.

  • Music Fan
  • I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.
  • MichaelJerzak
  • Composer
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Solved!! save spotify playlist on actual phone memory

I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3

  • Casual Listener
  • I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3
  • txboy9891
  • Casual Listener
  • 448 Views
  • 4 replies
  • 0 likes
  • 448 Views
  • 4 replies
  • 0 likes

NO SD CARD found for phones without SD Card

I am using HTC ONE which does not have SD card slow after upgrade to KITKAT spotify stopped working ... i uninstalled cleared data reinstalled new apparently fixed version still get a message NO SD CARD FOUND we dont have a space to writeh date - and...

  • Casual Listener
  • I am using HTC ONE which does not have SD card slow   after upgrade to KITKAT spotify stopped working ... i uninstalled cleared data reinstalled new apparently fixed version   still...
  • ankboss
  • Newbie
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

No playlists available in offline mode/unable to open Spotify without internet/mobile connection

I have a Samsung Galaxy Note 2 (and. ver 4.3). Since update of Spotify in May (?) I have no playlists available in offline mode (seem to be downloading, but the next time I open Spotiy they are gone) and I am also unable to open Spotify without inter...

  • Casual Listener
  •   I have a Samsung Galaxy Note 2 (and. ver 4.3).   Since update  of Spotify in May (?) I have no playlists available in offline mode (seem to be downloading, but the next tim...
  • rofryden
  • Casual Listener
  • 288 Views
  • 2 replies
  • 1 likes
  • 288 Views
  • 2 replies
  • 1 likes

Spotify not working on my nexus 4

I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks

  • Casual Listener
  • I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks
  • princietom
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

app doesnt work

Can someone help me? I had spotify on my Phone and now the app doesnt work. I get a announcement that spotify has stopped. And then i get a Black screen. I already removed the app.and downloaded again. But the problem is still there

  • Casual Listener
  • Can someone help me? I had spotify on my Phone and now the app doesnt work. I get a announcement that spotify has stopped. And then i get a Black screen. I already removed the app.and downloaded agai...
  • Rodrigo
  • Community Legend
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Spotify uses 650 MB telephone memory

On my htc with 4 GB telephone memory around 650 MB is used by spotify, which is quilte a lot. I haven't Any downloaded songs. How can I limit the amount of memory used by spotify?

  • Casual Listener
  • On my htc with 4 GB telephone memory around 650 MB is used by spotify, which is quilte a lot. I haven't Any downloaded songs. How can I limit the amount of memory used by spotify?
  • Rodrigo
  • Community Legend
  • 876 Views
  • 3 replies
  • 0 likes
  • 876 Views
  • 3 replies
  • 0 likes

Android 2.1 and official app

Hello, I've old phone with Android 2.1 (Sony Xperia E15i). The phone is just excellent for my needs, but recently Spotify App has been updated and works with Android 2.3+. I'll not upgrade my phone, so I can't use Spotify any longer. Any chances for ...

  • Casual Listener
  • Hello, I've old phone with Android 2.1 (Sony Xperia E15i). The phone is just excellent for my needs, but recently Spotify App has been updated and works with Android 2.3+. I'll not upgrade my phone...
  • Mariusz_s
  • Casual Listener
  • 3994 Views
  • 6 replies
  • 1 likes
  • 3994 Views
  • 6 replies
  • 1 likes

Problem with shuffle songs

I apologize in advanced if this ? has already been asked. I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature. I have well over 100 different artists but at the rate I am going,...

  • Newbie
  • I apologize in advanced if this ? has already been asked.    I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature...
  • Rodrigo
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Spotify the unit is not compatible with this version The app store

My Android phone model: HTC Gratia A6380 doesnt seem too work with spotify Is there any way too get this fixed so I can have spotify

  • Casual Listener
  • My Android phone model: HTC Gratia A6380 doesnt seem too work with spotify Is there any way too get this fixed so I can have spotify
  • Rodrigo
  • Community Legend
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

Denon AVR 1713 and Android Galaxy tablet pro

is there any way that Ican stream spotify from my android tablet to my Denon AVR 1713 reciver?It works fine with my Iphone. All DNLA apps I tryied has worked, but Spotify won't find my denon device.

  • Newbie
  • is there any way that Ican stream spotify from my android tablet to my Denon AVR 1713 reciver? It works fine with my Iphone.  All DNLA apps I tryied has worked, but Spotify won't find my den...
  • Freddyshake
  • Newbie
  • 2001 Views
  • 2 replies
  • 1 likes
  • 2001 Views
  • 2 replies
  • 1 likes

Stop downloading to phone

I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's internal memory. In my account, I have removed the p...

  • Casual Listener
  • I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's...
  • jsloat
  • Casual Listener
  • 27128 Views
  • 4 replies
  • 1 likes
  • 27128 Views
  • 4 replies
  • 1 likes

Spotify Offline Mode - How does it work?

Hi! If I get a phone that supports mobile Spotify, and I download playlists to play when Im offline, does my phone need to be 'awake', or can I let it go into standby while its playing? I would like to know to estimate battery time while playing offl...

  • Newbie
  • Hi!   If I get a phone that supports mobile Spotify, and I download playlists to play when Im offline, does my phone need to be 'awake', or can I let it go into standby while its playing? I ...
  • Josh
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! how do I add Spotify friends

I cant add my friend I tried searching for his playlist on search but it doesnt come up with anything? How do I add him ass a friend so I can share my music and listen to his? Anyone?

  • Newbie
  • I cant add my friend I tried searching for his playlist on search but it doesnt come up with anything? How do I add him ass a friend so I can share my music and listen to his? Anyone?
  • pnc
  • Community Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes

YMCMB DJ STEVIE J APPREACIATION/5

2014 appreciation stevie j v5

  • Newbie
  • 2014 appreciation stevie j v5
  • Merik
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

why I don't have my all music, only playlists on Android?

After connecting to my computer I have only playlist, can't look for albums and artists. What to do?

  • Newbie
  • After connecting to my computer I have only playlist, can't look for albums and artists. What to do?
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Logging in Facebook Galaxy S4 - string of numbers can't share

I'm sure this has been covered and I apologize if it has a simple fix. I log in through Facebook but my user name is a string of numbers, no pic, can't add my friends, or share music/play lists. The best I've seen trying to search an answer is mods l...

  • Visitor
  • I'm sure this has been covered and I apologize if it has a simple fix. I log in through Facebook but my user name is a string of numbers, no pic, can't add my friends, or share music/play lists. The ...
  • Peter__
  • Community Legend
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Skips songs, Z2 Tablet

Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify. Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playing next song for 1-2 seconds and then skips to next d...

  • Regular
  • Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify. Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playi...
  • Peter__
  • Community Legend
  • 732 Views
  • 13 replies
  • 0 likes
  • 732 Views
  • 13 replies
  • 0 likes