Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374715 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
The kind of new feature "My songs" has been great. But now suddelnly all my songs under "My songs" are gone on my mobile device (Nexus 5) but they appear on my PC. I added one song on my mobile deveice and it synced to my account on the PC, so now I ...
The kind of new feature "My songs" has been great. But now suddelnly all my songs under "My songs" are gone on my mobile device (Nexus 5) but they appear on my PC. I added one song on ...
Casual Listener
332 Views
2 replies
0 likes
Hi all! So suddenly, after the last upgrade there is a thing happening that is really annoying.I normally run Spotify on my computer but controll it from my Android phone or pad.But now, when I start a video on the phone or pad it stops the playback ...
Hi all! So suddenly, after the last upgrade there is a thing happening that is really annoying. I normally run Spotify on my computer but controll it from my Android phone or pad. But now,...
Community Legend
292 Views
1 replies
0 likes
As the title indicates, when i choose the "Copy Url" under the share feature, for some reason it copies the album, not the specific song. I'm a premium user, and this happens whether the recipient is premium or not. I'm on a 4.4.4 KitKat device.(My g...
As the title indicates, when i choose the "Copy Url" under the share feature, for some reason it copies the album, not the specific song. I'm a premium user, and this happens whether the recipient is...
Community Legend
1201 Views
1 replies
0 likes
Hello community, Please help me with this mindnumbingly annoying situation. Spotify on android over bluetooth works for a certain period after which it becomes unresponsive to the play/pause, next track and previous track controls from my bluetooth h...
Hello community, Please help me with this mindnumbingly annoying situation. Spotify on android over bluetooth works for a certain period after which it becomes unresponsive to the play...
Community Legend
1172 Views
3 replies
0 likes
1) How do I get my Local Files available on my other devices. Based on the following article I should be able to listen to these files on my mobile device. https://support.spotify.com/au/learn-more/guides/#!/article/Listen-to-local-files 2) Why does ...
1) How do I get my Local Files available on my other devices. Based on the following article I should be able to listen to these files on my mobile device. https://support.spotify.com/au/learn-m...
Community Legend
4727 Views
2 replies
2 likes
Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?
Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?
Community Legend
21223 Views
1 replies
2 likes
I will be getting a new Phone soon- going from HTC One to another HTC One. Will I lose my playlists, or what will I need to do to copy over to new phone? I have Sprint,
I will be getting a new Phone soon- going from HTC One to another HTC One. Will I lose my playlists, or what will I need to do to copy over to new phone? I have Sprint,
Community Legend
1679 Views
1 replies
0 likes
I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, of course shuffled and suggested songs from other a...
I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, ...
Community Legend
875 Views
4 replies
0 likes
Random question, Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled? I only get 1GB of internet per month, downloading tracks/playlists offline when i'm on wifi at home is fine, but I'd rather not have to put...
Random question, Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled? I only get 1GB of internet per month, downloading tracks/playlists off...
Regular
1275 Views
7 replies
0 likes
So, I have a Casio Gzone Commando which no one has. I have a brand new pioneer head unti in my car. Pandora sends over all the song, title and album info just fine. Also my girlfriend has an iPhone with spotify. What do you know her phone sends all t...
So, I have a Casio Gzone Commando which no one has. I have a brand new pioneer head unti in my car. Pandora sends over all the song, title and album info just fine. Also my girlfrie...
Regular
1272 Views
8 replies
0 likes
Since this morning I got about 10 notifications that somebody, I don't know or follow has made a new playlist (every time the same playlist) and with songs and artists I haven't even heard of. Why is this and how the hell can I block him?
Since this morning I got about 10 notifications that somebody, I don't know or follow has made a new playlist (every time the same playlist) and with songs and artists I haven't even heard of. Why is...
Casual Listener
1318 Views
2 replies
0 likes
Anyone
Anyone
Community Legend
405 Views
1 replies
0 likes
Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help?Galaxy S5 from T-Mobile running KitKat 4.4.2
Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help? Galaxy S5 from T-Mobile running KitKat 4.4.2
Regular
801 Views
3 replies
0 likes
So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring spotify back up and log me in. Been having this probl...
So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring ...
Newbie
4012 Views
13 replies
0 likes
Hi Spotify is crashing regularly for me when I'm offline. What do I do?
Hi Spotify is crashing regularly for me when I'm offline. What do I do?
Casual Listener
665 Views
2 replies
1 likes
Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it.I'm premium and have high quality streaming, even though that shouldn't matter.I read somewhere you should turn off that every song has the same volume bu...
Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it. I'm premium and have high quality streaming, even though that shouldn't matter. I read somewhere you...
Community Legend
999 Views
1 replies
0 likes
What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. really dissapointed
What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. ...
Music Fan
840 Views
4 replies
0 likes
Hello spotify help team,I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinstall the whole application as well. My external storage ...
Hello spotify help team, I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinst...
Not applicable
731 Views
2 replies
0 likes
Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.
Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.
Community Legend
358 Views
1 replies
0 likes
So I have a three devices (two phones, one tablet) which I use to control a Gramafone.When I play from a playlist, the first song correctly shows it is being played. When that song finishes the next song starts playing - however Spotify stops updatin...
So I have a three devices (two phones, one tablet) which I use to control a Gramafone. When I play from a playlist, the first song correctly shows it is being played. When that song finishes the nex...
Community Legend
1131 Views
1 replies
2 likes
