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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114909 Views

27 replies

4 likes

  • 114909 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231062 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231062 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590284 Views

79 replies

3 likes

  • 590284 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485027 Views

580 replies

42 likes

Account
Free
  • 485027 Views
  • 580 replies
  • 42 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

Newbie

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...

joeszef0829

Music Fan

1358 Views

2 replies

0 likes

  • 1358 Views
  • 2 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

Newbie

how do i contact spotify?  what i am looking for is not on there help menu

Taylor

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

Casual Listener

How I can rearrange song order on a playlist I create in the mobile app?

Taylor

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

Visitor

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

user-removed

Not applicable

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

Visitor

Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...

user-removed

Not applicable

1456 Views

9 replies

0 likes

  • 1456 Views
  • 9 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...

MichaelJerzak

Composer

997 Views

3 replies

0 likes

Android
freeze
Spotify
Update
  • 997 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

Regular

Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...

HR27

Regular

3516 Views

9 replies

0 likes

  • 3516 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

Newbie

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  

Fishtaco

Community Legend

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

Newbie

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...

DannyFL

Roadie

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

please help: spotiify stopped working on my android smartphone

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...

Casual Listener

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...

Liansp

Casual Listener

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Solved!! My playlists are not updating on my Android

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmware to see if that fixed it, but unfortunately it d...

Regular

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmw...

grsbanks

Casual Listener

2008 Views

3 replies

0 likes

  • 2008 Views
  • 3 replies
  • 0 likes

Starred Playlist 0 songs,won't load playlist upon app open

Hi, Moto G 4G (UK - tesco)Android 4.4.4 moto stockSpotify 2.7.0.883 Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist brings up the spinning green wheel. Clicking around on a few other playli...

Gig Goer

Hi,   Moto G 4G (UK - tesco) Android 4.4.4 moto stock Spotify 2.7.0.883   Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist ...

sirdarkghost

Newbie

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Can't play my downloads

Samsung s 5 can't play downloads over 150

Visitor

Samsung s 5 can't play downloads over 150

user-removed

Not applicable

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Local files do not sync on Nexus 9

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download.I'm connected on the same network with my three devices.

Newbie

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download. I'm connected on the same network with my three devi...

Fishtaco

Community Legend

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes

Solved!! Spotify connect not working

Hi!I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spotify on your devices. If another device becomes available...

Gig Goer

Hi! I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spoti...

puckie87

Newbie

17051 Views

11 replies

1 likes

  • 17051 Views
  • 11 replies
  • 1 likes

S4 lollipop spotify fails to open every time I open it.

Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit

Newbie

Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit

sodapop808

Regular

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Spotify 2.7.0.883

Dear team.Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone.I tried uninstalling and deleting temps and phone but there's no solution yet.I wonder if premium users had special support ...

Casual Listener

Dear team. Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone. I tried uninstalling and deleting temps and phone but there's no ...

caranegus

Regular

912 Views

3 replies

0 likes

  • 912 Views
  • 3 replies
  • 0 likes

Solved!! Sound problem

Hello, For some reason spotify's sound get lowered on my phone( like when you get a notification) , it can be like that until next song or 10 sec. I haven't seen any pattern, first I thought it was due to I was running it in my car ( connected to my ...

Music Fan

Hello,    For some reason spotify's sound get lowered on my phone( like when you get a notification) , it can be like that until next song or 10 sec. I haven't seen any pattern, first I...

HatfieldScarlet

Gig Goer

3425 Views

10 replies

1 likes

  • 3425 Views
  • 10 replies
  • 1 likes

Spotify Keeps Skipping

Recently I've noticed that Spotify has been skipping on nealy every song, on all devices I have it installed on (iPad 2, Samsung Galaxy SIII, and an old HTC Rhyme that I have connected to my WiFi to listen to when I'm showering since I don't care if ...

Casual Listener

Recently I've noticed that Spotify has been skipping on nealy every song, on all devices I have it installed on (iPad 2, Samsung Galaxy SIII, and an old HTC Rhyme that I have connected to my WiFi to ...

jabeorwhat

Newbie

1670 Views

3 replies

0 likes

  • 1670 Views
  • 3 replies
  • 0 likes

KEEPS CRASHING - IN NEED OF HELP

I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it to start playing again. I have tried all solutions...

Casual Listener

I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it...

Daniel

Community Legend

1139 Views

4 replies

0 likes

crashing
  • 1139 Views
  • 4 replies
  • 0 likes