Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
388015 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring spotify back up and log me in. Been having this probl...
So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring ...
Newbie
4084 Views
13 replies
0 likes
Hi Spotify is crashing regularly for me when I'm offline. What do I do?
Hi Spotify is crashing regularly for me when I'm offline. What do I do?
Casual Listener
686 Views
2 replies
1 likes
Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it.I'm premium and have high quality streaming, even though that shouldn't matter.I read somewhere you should turn off that every song has the same volume bu...
Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it. I'm premium and have high quality streaming, even though that shouldn't matter. I read somewhere you...
Community Legend
1024 Views
1 replies
0 likes
What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. really dissapointed
What happend to the inbox icon? It used to be in the sidepanel in the lower right but it's completely gone! Looking on my desktop all my messages are gone from my inbox. As if its been emptied. ...
Music Fan
871 Views
4 replies
0 likes
Hello spotify help team,I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinstall the whole application as well. My external storage ...
Hello spotify help team, I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinst...
Not applicable
750 Views
2 replies
0 likes
Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.
Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.
Community Legend
370 Views
1 replies
0 likes
So I have a three devices (two phones, one tablet) which I use to control a Gramafone.When I play from a playlist, the first song correctly shows it is being played. When that song finishes the next song starts playing - however Spotify stops updatin...
So I have a three devices (two phones, one tablet) which I use to control a Gramafone. When I play from a playlist, the first song correctly shows it is being played. When that song finishes the nex...
Community Legend
1153 Views
1 replies
2 likes
I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in my opinion. When I opened the app today on the bus...
I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in...
Community Legend
18929 Views
4 replies
1 likes
Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise which would come through when playing songs - this see...
Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise whi...
Community Legend
29764 Views
5 replies
1 likes
Hi,I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist. Sadly I was driving at that time and I dont remember the titles :S Is there a way to view my Likes?
Hi, I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist. Sadly I was driving at that time and I dont remem...
Community Legend
1859 Views
1 replies
0 likes
Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems the connection was strong and consistent. Spotify would let me see all my lis...
Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems 😞 the connection was stro...
Community Legend
684 Views
1 replies
0 likes
Updated to latest version on my Sony Xenia Z3 compact, but when I hit the shuffle play button, an message pops up, asking me to try the premium service. Even if I hit the "later" button, nothing happens and no music is played. I could only listen to ...
Updated to latest version on my Sony Xenia Z3 compact, but when I hit the shuffle play button, an message pops up, asking me to try the premium service. Even if I hit the "later" button, nothing happ...
Community Legend
1840 Views
1 replies
1 likes
Hi Spotify and community! I do not want to continue listening to the music I heard on my laptop when I use spotify after that on my androoid phone.How can I stop this connection? Further details:I have spotify on my desctop and on my phone.When I pla...
Hi Spotify and community! I do not want to continue listening to the music I heard on my laptop when I use spotify after that on my androoid phone. How can I stop this connection? ...
Casual Listener
2122 Views
2 replies
0 likes
I have two accounts...my premium account which I signed up for with Facebook, and my non premium which I signed up for in app. I want to sign in on my girlfriends tablet, but I cant connect to facebook without logging her out. Is there a way to link ...
I have two accounts...my premium account which I signed up for with Facebook, and my non premium which I signed up for in app. I want to sign in on my girlfriends tablet, but I cant connect to facebo...
Casual Listener
489 Views
2 replies
0 likes
plug into a klipsh amp and speakers with phone, and rdio was alot louder and quality was better. I tried turning off eq in phone and loading music in extreme and all others. This is supposd to be 320 bitrate, and high quality? Volume is very low turn...
plug into a klipsh amp and speakers with phone, and rdio was alot louder and quality was better. I tried turning off eq in phone and loading music in extreme and all others. This is supposd to be 320...
Casual Listener
425 Views
2 replies
0 likes
Hi!I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done:- reported the problem- uninstalled spotify, then turned of m...
Hi! I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done: -...
Community Legend
781 Views
6 replies
0 likes
Hi, so I just got my smartband swr10, and it says that I should be able to control music on spotify(play,pause,next song,previous...) , but whenever I try to do it, nothing happens. I am a premium user and my phone is Xperia Z3.
Hi, so I just got my smartband swr10, and it says that I should be able to control music on spotify(play,pause,next song,previous...) , but whenever I try to do it, nothing happens. I am a premium us...
Community Legend
2098 Views
1 replies
0 likes
I have an Android Galaxy S4. I have re-installed Spotify App 2x as well as clear the cache but, continue to have very frustrating issue with when playing a song, it skips to the next after a few seconds...like a CD that is scratched! I dont know what...
I have an Android Galaxy S4. I have re-installed Spotify App 2x as well as clear the cache but, continue to have very frustrating issue with when playing a song, it skips to the next after a fe...
Community Legend
805 Views
7 replies
0 likes
Is it possible for me to add music from my phone like on google play, to spotify? i dont really care if its on my computer or not, i really just care about if its on my phone. there are certain songs i have that are remix's of other songs that are on...
Is it possible for me to add music from my phone like on google play, to spotify? i dont really care if its on my computer or not, i really just care about if its on my phone. there are certain songs...
Community Legend
410 Views
2 replies
0 likes
I left my account open on a friends ipad. Ive now logged out all accounts so problem solved. But I'm wondering whether he would have been able to see what I was listening to or view my listening history from my android Galaxy S4 mini before I logged ...
I left my account open on a friends ipad. Ive now logged out all accounts so problem solved. But I'm wondering whether he would have been able to see what I was listening to or view my listening hist...
Community Legend
338 Views
1 replies
0 likes
