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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118374 Views

27 replies

4 likes

  • 118374 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238520 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238520 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599421 Views

79 replies

3 likes

  • 599421 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

491976 Views

581 replies

42 likes

Account
Free
  • 491976 Views
  • 581 replies
  • 42 likes

Offline Songs

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that somehow those songs that i downloaded stay on my pho...

Casual Listener

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that s...

MichaelJerzak

Composer

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

my phone reboots when starting spotify

Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify.Since i though it was all about my phone i restored it to factory data (even usi...

Casual Listener

Hi.   First of all, sorry about my english.   The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify. Since&nbs...

MichaelJerzak

Composer

750 Views

3 replies

0 likes

  • 750 Views
  • 3 replies
  • 0 likes

chewing my data

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb of it and I still have till the 22nd. This is abnorm...

Roadie

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb o...

phxkrausehouse

Roadie

2389 Views

14 replies

0 likes

  • 2389 Views
  • 14 replies
  • 0 likes

EQ lowers the volume drastically

I think the sound quality is pretty poor without the EQ. The problem iswhen i activate the EQ the volume drops drastically. Any ideas what to do?Using a Samsun Galaxy S3 -mini. Have tried a reinstallation.regards Dennis

Newbie

I think the sound quality is pretty poor without the EQ. The problem is when i activate the EQ the volume drops drastically. Any ideas what to do? Using a Samsun Galaxy S3 -mini. Have tried a reins...

user-removed

Not applicable

948 Views

1 replies

0 likes

  • 948 Views
  • 1 replies
  • 0 likes

Solved!! While listening to playlist at work it changes to the last playlist I listened to at home.

Let me start by saying that this is NOT an issue related to the play queue. I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through my android tablet or on a Bluetooth speaker through my android phon...

Regular

Let me start by saying that this is NOT an issue related to the play queue.    I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through m...

UdderJuice

Regular

2753 Views

6 replies

0 likes

  • 2753 Views
  • 6 replies
  • 0 likes

Playlist folders are not displayed in android app

Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not Am I doing something wrong? If it is relevant in some case I have the ...

Regular

Hi all,   I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not 😉 Am I do...

DannyFL

Roadie

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Solved!! clear play queue

I would like to clear the play queue. I have premium. I just need the steps. TIA

Newbie

I would like to clear the play queue. I have premium. I just need the steps. TIA

DannyFL

Roadie

1577 Views

1 replies

0 likes

  • 1577 Views
  • 1 replies
  • 0 likes

lost all songs

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

Newbie

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

DannyFL

Roadie

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Unfortunately Spotify has stopped working

That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and reinstall aren't working either. Please help. Getting ...

Casual Listener

That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and rei...

seanfeedback

Casual Listener

5880 Views

8 replies

1 likes

  • 5880 Views
  • 8 replies
  • 1 likes

Solved!! Downloaded so much music

Downloaded 20gb of music.Works perfectly offline for 2 months.Open up spotify. Everything undowloaded.Lol, **bleep** OFFCancelling my subscription, spotify can go **bleep** itself with its unreliability.over 3000 songs and 200 artists gone.

Newbie

Downloaded 20gb of music. Works perfectly offline for 2 months. Open up spotify.  Everything undowloaded. Lol, **bleep** OFF Cancelling my subscription, spotify can go **bleep** itself with...

DannyFL

Roadie

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Random tracks not downloading

This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks however, play fine but will not download to my device inc...

Newbie

This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks howeve...

DannyFL

Roadie

875 Views

1 replies

0 likes

problem
  • 875 Views
  • 1 replies
  • 0 likes

Spotify will not sync local files to my device (Samsung Galaxy S4 & Mac)

I can't get my Galaxy S4 to sync the local files saved on my Mac to be playable on it. When I go to the devices tab on my Mac, it will not recognise that my Galaxy S4 is connected to the same wi-fi network, but I can still control songs playing on my...

Regular

I can't get my Galaxy S4 to sync the local files saved on my Mac to be playable on it. When I go to the devices tab on my Mac, it will not recognise that my Galaxy S4 is connected to the same wi-fi n...

user-removed

Not applicable

3458 Views

17 replies

1 likes

  • 3458 Views
  • 17 replies
  • 1 likes

htc one m8 - lost albums in my music.....Please help

I hope some one can help? I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my HTC. If I go to Your Music and go to albums, all I get is...

Newbie

I hope some one can help?  I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my ...

DannyFL

Roadie

819 Views

3 replies

0 likes

  • 819 Views
  • 3 replies
  • 0 likes

Solved!! Forgetting shuffle and repeat settings, latest played song + slow app

The last month or so, I've been having issues with Spotify on my android phone. Every time I start the app, I have to find the playlist I want (even though it's the last one I listened to), which then takes forever to open, and then I manually have t...

Newbie

The last month or so, I've been having issues with Spotify on my android phone. Every time I start the app, I have to find the playlist I want (even though it's the last one I listened to), which the...

DannyFL

Roadie

1499 Views

1 replies

0 likes

  • 1499 Views
  • 1 replies
  • 0 likes

Low Music Volume on S4

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song and Spotify was absolutely a much lower volume. The...

Regular

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song ...

DannyFL

Roadie

2325 Views

10 replies

0 likes

Equalizer
S4
volume
  • 2325 Views
  • 10 replies
  • 0 likes

Samsung's Lollipop Update Loses Music/Playlists - SOLUTION.

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists.The 100% successful solution is to uninstall/reinstall Spotify App.DO NOT clear cache or 'force stop' beforehand, just simply uninstall and reinstall.Open rein...

Newbie

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists. The 100% successful solution is to uninstall/reinstall Spotify App. DO NOT clear cache or 'force stop...

DannyFL

Roadie

548 Views

1 replies

1 likes

  • 548 Views
  • 1 replies
  • 1 likes

Spotify deleted all my offline playlists, vacation ruined!

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 22 hour drive ahead of me, which wouldn't be too bad...

Roadie

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 2...

taedium

Roadie

1083 Views

4 replies

1 likes

  • 1083 Views
  • 4 replies
  • 1 likes

Local File

Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...

Visitor

Hi,    I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...

DannyFL

Roadie

1259 Views

6 replies

0 likes

  • 1259 Views
  • 6 replies
  • 0 likes

No Push Notifications (Samsung Galaxy S5)

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as they _should_. Any ideas?

Music Fan

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as the...

NeonSynth

Music Fan

1265 Views

3 replies

0 likes

  • 1265 Views
  • 3 replies
  • 0 likes