Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Spotify logs off every time phone is restarted. If I'm unlucky enough to be somewhere there is no internet, I end up with no music. When I have internet, sometimes it tells me I have too many offline devices, yet I only have it on one cellphone!!!I'm...
I moved to japan and this litle box keeps popping up saying "looks like you are trying to log in in a different country" I already change my adress on my fb saying that I live in japan but it won't work and im getting really tierd of it!!
I currently have a family membership with spotify. Main account and a sub-account. Both are shared between 4 family members. I want to copy a Playlist from the main account to the sub account and then be able to add to it.Right now, I have the Playli...
hey there Maybe the question has been asked a million times, so i am sorry if I ask again. Due to the fact that my Samsung Galaxy S4 didn't work anymore after the update to lollipop I had to do a factory reset. I of course backed up everything and in...
I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the same thing . Went onto the spotify website and it s...
None of the charts are showing up under browse. Just a blank screen. Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own. It has never done that before.
I bought new s5 android im paying for spotify premium yet cant use it and of course spotify is no help ijust want service or cancel
I can save music to playlist and play it offline but not your music please help!
I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's either not removed or not saved
Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I would like you to investigate if this username is l...
When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especially since, I am at work and some album art is obscen...
Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...
Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's ti...
Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone over the phone and they did all the transferring fine...
Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's
I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running good so why not Spotify?Thanks for help.
Hi!When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there Android app version: 2.5.0.942 (Running on LG Nexus 5 / Android Lollipop 5.0.1...
Hi allI have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with its menu: back, pause / play, forward.And while you are...
I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way that allows me to sync. Used to work, but not now. Ru...
DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...