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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6318 Views

0 replies

7 likes

  • 6318 Views
  • 0 replies
  • 7 likes

Solved!! Followed artists disappeared

Hi. I've spent a long time researching and following artists interested in, and now they've all disappeared. All saved tracks and playlists are still there, it's just all of my 'Followed' tags have gone. Any ideas why or how to get them back?Many tha...

Music Fan

Hi. I've spent a long time researching and following artists interested in, and now they've all disappeared. All saved tracks and playlists are still there, it's just all of my 'Followed' tags ha...

cohenfs

Roadie

6999 Views

6 replies

0 likes

  • 6999 Views
  • 6 replies
  • 0 likes

Spotify cache takes up to 17.6 GB on SD card - even after deleting it in the application itself...

Hi, I am wondering how I can delete the Spotify cache memory, which takes up 17.6 GB on my SD card on my Android phone. Using the 'delete cache' button in Settings in the Spofity app obviously does not work. My attempt to manually delete this folder ...

Casual Listener

Hi, I am wondering how I can delete the Spotify cache memory, which takes up 17.6 GB on my SD card on my Android phone.   Using the 'delete cache' button in Settings in the Spofity app obvio...

boowy

Casual Listener

16868 Views

4 replies

6 likes

  • 16868 Views
  • 4 replies
  • 6 likes

Songs pause after being played

Greetings everyone. I have a problem with my playlists and songs in these lists. On the 2/11 my phone updated Spotify without problem. But right after the update, there has been an issue I couldn't fix it. Randomly pauses the songs after they have be...

Regular

Greetings everyone.   I have a problem with my playlists and songs in these lists. On the 2/11 my phone updated Spotify without problem. But right after the update, there has been an issue I...

Lazalit

Regular

4357 Views

11 replies

2 likes

Android 4.4.4
Crossfade
Issues
pauses
songs
Spotify
  • 4357 Views
  • 11 replies
  • 2 likes

Bug spotify in lenovo s660

Hi, i bought recently a lenovo s660, it's a great phone, but spotify have some troubles, playlist with only spotify music work perfect, but my music syncronized on any list stops when the song finish, if any one have the solution o can tell me how to...

Newbie

Hi, i bought recently a lenovo s660, it's a great phone, but spotify have some troubles, playlist with only spotify music work perfect, but my music syncronized on any list stops when the song finish...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Solved!! SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and Franc...

Regular

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip fro...

Pete

Roadie

1137 Views

6 replies

0 likes

  • 1137 Views
  • 6 replies
  • 0 likes

My from login is diferent

Im try to login in my account of spotify using facebook and get error my from is diferent of my last login, and is the same, Uruguay, how fix it?

Newbie

Im try to login in my account of spotify using facebook and get error my from is diferent of my last login, and is the same, Uruguay, how fix it?

MattSuda

Spotify Star

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

That "Connect" feature again, leaving Spotify unless it's possible to "disconnect" connect, help!

Hi Seems like this is still an issue and I can't disconnect my droid from my PC etc. I simply hate this feature, my phone is not my PC and vice versa. This is so irritating that I can't use spotify atm, any solution? Thank you.

Casual Listener

Hi   Seems like this is still an issue and I can't disconnect my droid from my PC etc. I simply hate this feature, my phone is not my PC and vice versa.   This is so irritating that...

Taylor

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

trouble with continuous listening to songs

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't from spotify. If i want to go to the next song i have ...

Newbie

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't fro...

bjornfers

Casual Listener

8334 Views

39 replies

3 likes

  • 8334 Views
  • 39 replies
  • 3 likes

Spotify doesn't load synced playlists.

Spotify won't load a playlist for me even though it's synced offline. All other playlists works but not my main with about 1050 songs in it. I got a lot of space to go on the phone so that shouldn't be a problem and the other playlists I got are most...

Regular

Spotify won't load a playlist for me even though it's synced offline. All other playlists works but not my main with about 1050 songs in it. I got a lot of space to go on the phone so that shouldn't ...

FoXz

Regular

1299 Views

6 replies

0 likes

  • 1299 Views
  • 6 replies
  • 0 likes

Solved!! Distorted playback with latest version (2.2.0.636)

Hello there ! Here's the provided "form" filled : Description Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is completely degraded, even from a synchronised track that was working fine before....

Music Fan

Hello there ! Here's the provided "form" filled :   Description   Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is complete...

djiock

Music Fan

4686 Views

19 replies

0 likes

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  • 19 replies
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Solved!! 'Saved' albums not available offline but download to my device anyway

Hi, Each time I save an album, it immediately downloads to my Android Galaxy S3. If I look at any of these albums, the 'available offline' switch is off. In fact, if I go to the options for the album, one of them is to download it. They are all downl...

Casual Listener

Hi, Each time I save an album, it immediately downloads to my Android Galaxy S3. If I look at any of these albums, the 'available offline' switch is off. In fact, if I go to the options for the alb...

fathead05

Casual Listener

2869 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! [PLEASE READ] Android 5.x Lollipop - Distorted playback, sound levels fluctuating or pauses etc...

If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental player Google introduced to Android and is known t...

Community Legend

If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental...

Joe

Community Legend

120872 Views

55 replies

15 likes

5.0
Lollipop
nuplayer
  • 120872 Views
  • 55 replies
  • 15 likes

spotify premium

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

Casual Listener

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

MattSuda

Spotify Star

529 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Updated spotify but my music desapeared

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

Casual Listener

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

MattSuda

Spotify Star

807 Views

4 replies

0 likes

  • 807 Views
  • 4 replies
  • 0 likes

htc one m8 update

seems like new update made spotify work now yay!!!

Casual Listener

seems like new update made spotify work now yay!!!

Daniel

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Connect with Marantz

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but when i choose it, the music plays for a second then rev...

Newbie

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but wh...

Daniel

Community Legend

1505 Views

1 replies

0 likes

  • 1505 Views
  • 1 replies
  • 0 likes

Solved!! Playlist won't stay downloaded.

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it. I tried to download it again, and all the songs started getting that green symbol on them, but when it was at 100%, everything just suddenly...

Newbie

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it.  I tried to download it again, and all the songs started getting that green symbol...

OviiiOne

Community Legend

2102 Views

1 replies

0 likes

  • 2102 Views
  • 1 replies
  • 0 likes

Followers and following jumping in and out

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

Newbie

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

Daniel

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
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WTF!!! Again the language UI settings...

Yesterday in English... today after this update again in Brazuca. I'm Portuguese... Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636) This is a joke.... Misters, if you do this it must be written in the update that the la...

Regular

Yesterday in English... today after this update again in Brazuca. I'm Portuguese...     Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636)   This ...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Annoying deletion bug

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alot, but I shouldn't have to keep downloading the sam...

Visitor

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alo...

Daniel

Community Legend

357 Views

3 replies

0 likes

  • 357 Views
  • 3 replies
  • 0 likes