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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1092 Views
  • 0 replies
  • 4 likes

Low Music Volume on S4

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song and Spotify was absolutely a much lower volume. The...

  • Regular
  • I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song ...
  • DannyFL
  • Roadie
  • 1565 Views
  • 10 replies
  • 0 likes
  • Equalizer
    S4
    volume
  • 1565 Views
  • 10 replies
  • 0 likes

Samsung's Lollipop Update Loses Music/Playlists - SOLUTION.

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists.The 100% successful solution is to uninstall/reinstall Spotify App.DO NOT clear cache or 'force stop' beforehand, just simply uninstall and reinstall.Open rein...

  • Newbie
  • Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists. The 100% successful solution is to uninstall/reinstall Spotify App. DO NOT clear cache or 'force stop...
  • DannyFL
  • Roadie
  • 430 Views
  • 1 replies
  • 1 likes
  • 430 Views
  • 1 replies
  • 1 likes

Spotify deleted all my offline playlists, vacation ruined!

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 22 hour drive ahead of me, which wouldn't be too bad...

  • Roadie
  • Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 2...
  • taedium
  • Roadie
  • 813 Views
  • 4 replies
  • 1 likes
  • 813 Views
  • 4 replies
  • 1 likes

Local File

Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...

  • Casual Listener
  • Hi,    I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...
  • DannyFL
  • Roadie
  • 692 Views
  • 6 replies
  • 0 likes
  • 692 Views
  • 6 replies
  • 0 likes

No Push Notifications (Samsung Galaxy S5)

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as they _should_. Any ideas?

  • Music Fan
  • Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as the...
  • NeonSynth
  • Music Fan
  • 1020 Views
  • 3 replies
  • 0 likes
  • 1020 Views
  • 3 replies
  • 0 likes

Galaxy S4

I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me !

  • Newbie
  • I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me ! 😧
  • ErickRGuetta
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • bug
    Download error
    S4
  • 509 Views
  • 1 replies
  • 0 likes

Slow and buggy please help

Platform: HTC One M8 Verizon Current OS. My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes of lag. I have uninstalled the app and reinstalled 3 times o...

  • Newbie
  • Platform: HTC One M8 Verizon Current OS.   My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes ...
  • mysticwolf
  • Roadie
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Solved!! My music is empty

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is empty. Moreover, I couldn’t see the song that I hav...

  • Casual Listener
  • Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is ...
  • AranhaWebs
  • Casual Listener
  • 1965 Views
  • 7 replies
  • 1 likes
  • 1965 Views
  • 7 replies
  • 1 likes

Offline mode doesn´t work

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?

  • Casual Listener
  • Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it.   what can i do ? 
  • DannyFL
  • Roadie
  • 1012 Views
  • 3 replies
  • 0 likes
  • Android 4.4.2
    Offline songs
  • 1012 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Battery Problem

Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...

  • Casual Listener
  • Hi guys,   Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...
  • quindici
  • Casual Listener
  • 637 Views
  • 4 replies
  • 0 likes
  • 637 Views
  • 4 replies
  • 0 likes

Solved!! App not remembering when offline

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album? It is as though the app is unable to cache what it was doing.

  • Casual Listener
  • Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album?   It is as though the app is unable to cache what it was doing.
  • DannyFL
  • Roadie
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

  • Newbie
  • I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...
  • joeszef0829
  • Music Fan
  • 1092 Views
  • 2 replies
  • 0 likes
  • 1092 Views
  • 2 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

  • Newbie
  • how do i contact spotify?  what i am looking for is not on there help menu
  • Taylor
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

  • Casual Listener
  • How I can rearrange song order on a playlist I create in the mobile app?
  • Taylor
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

  • Visitor
  • I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

  • Visitor
  • Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...
  • user-removed
  • Not applicable
  • 948 Views
  • 9 replies
  • 0 likes
  • 948 Views
  • 9 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

  • Regular
  • Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...
  • MichaelJerzak
  • Composer
  • 664 Views
  • 3 replies
  • 0 likes
  • Android
    freeze
    Spotify
    Update
  • 664 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

  • Regular
  • Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...
  • HR27
  • Regular
  • 2628 Views
  • 9 replies
  • 0 likes
  • 2628 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

  • Newbie
  • hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  
  • Fishtaco
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

  • Newbie
  • I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...
  • DannyFL
  • Roadie
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes