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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118903 Views

27 replies

4 likes

  • 118903 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239914 Views

153 replies

11 likes

Android
autoplay
bluetooth
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  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600890 Views

79 replies

3 likes

  • 600890 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493191 Views

581 replies

42 likes

Account
Free
  • 493191 Views
  • 581 replies
  • 42 likes

Data usage through the roof on iPhone 4s

Hello there, Newbie speaking on the forum... I was a satisfied costumer of the Spotify-app since january 2014. I got a premium account, and every day I listened music on Spotify for about 30 minutes without Wifi, and I never went over my 1000 MB data...

Newbie

Hello there,   Newbie speaking on the forum... I was a satisfied costumer of the Spotify-app since january 2014. I got a premium account, and every day I listened music on Spotify for about 30...

524 Views

0 replies

0 likes

data usage
  • 524 Views
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  • 0 likes

Como desinceonizar la misma cuenta en diferentes moviles

Tengo una cuenta de Sotify Premium, esta cuenta la tengo abierta en mi móvil y en el de mi madre. El problema es que cuando ella escucha su música, sale en mi móvil y cuando to escucho la mia, le sale a ella mi música. Por este motivo no podemos escu...

Newbie

Tengo una cuenta de Sotify Premium, esta cuenta la tengo abierta en mi móvil y en el de mi madre. El problema es que cuando ella escucha su música, sale en mi móvil y cuando to escucho la mia, le sal...

mapuya19

Community Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Solved!! I DON'T NEED RECENTLY PLAYED NOR DO I CARE ABOUT IT

Your app spends forever filling in this part of the UI that I don't want or care about. What I want to see is my downloaded (offline) playlists. PLEASE PUT THAT ON THE FRONT SCREEN AND MAKE RECENTLY PLAYED ONLY LOAD IF I ASK FOR IT. I want to be able...

Roadie

Your app spends forever filling in this part of the UI that I don't want or care about.   What I want to see is my downloaded (offline) playlists. PLEASE PUT THAT ON THE FRONT SCREEN AND MAKE ...

mapuya19

Community Legend

1821 Views

9 replies

1 likes

  • 1821 Views
  • 9 replies
  • 1 likes

Solved!! Count offline plays for last.fm and most listened albums

Most of the time I play my music offline, I search for music online and download it to hear it later. But that makes my statistics useless unfortunately, both the ones last.fm counts and the Spotify statistics itself.So I'm wondering whether Spotify ...

Music Fan

Most of the time I play my music offline, I search for music online and download it to hear it later. But that makes my statistics useless unfortunately, both the ones last.fm counts and the Spotify ...

hans-jürgen

Roadie

6902 Views

1 replies

1 likes

  • 6902 Views
  • 1 replies
  • 1 likes

Lock screen widget shows previous (outdated) track.

The background album cover image is updated though. Pressing power twice (display off then on) triggers an update and the display is correct again.

Regular

The background album cover image is updated though. Pressing power twice (display off then on) triggers an update and the display is correct again.

duff89

Newbie

1579 Views

6 replies

0 likes

  • 1579 Views
  • 6 replies
  • 0 likes

new update - never ending loading green wheel

This needs to be fixed ASAP. You guys keep screwing up after every update and I'm paying for this service. Nothing loads and I'm starting to wonder why I keep paying for a service that always breaks.

Visitor

This needs to be fixed ASAP. You guys keep screwing up after every update and I'm paying for this service. Nothing loads and I'm starting to wonder why I keep paying for a service that always breaks.

Pooptify

Casual Listener

2124 Views

12 replies

2 likes

  • 2124 Views
  • 12 replies
  • 2 likes

Facebook activity not showing

I have tried everything. It showed up until the end of Febuary and now it no longer shows on my Facebook profile. I have checked the Facebook settings too. I am using a Samsung Galaxy 4.1

Newbie

I have tried everything. It showed up until the end of Febuary and now it no longer shows on my Facebook profile. I have checked the Facebook settings too. I am using a Samsung Galaxy 4.1

586 Views

0 replies

1 likes

  • 586 Views
  • 0 replies
  • 1 likes

No connection

I got my new zenfone 2 today and I can't seem to connect to Spotify I don't know why I can connect it on my s3 though

Casual Listener

I got my new zenfone 2 today and I can't seem to connect to Spotify I don't know why I can connect it on my s3 though

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Spotify Icon

Icon lost from my Android. Attempts to reinstall bring up "Already Installed".Have to call up Spotify thru Google----not good

Newbie

Icon lost from my Android. Attempts to reinstall bring up "Already Installed". Have to call up Spotify thru Google----not good

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

paid for premium now doesn't exist?

i paid for premium at the beginning of this month for .99. in my profile it doesn't even show i did..i logged out and logged back in..says i have to pay?...so i redownloaded the app..nothing. even my playlist is gone

Casual Listener

i paid for premium at the beginning of this month for .99. in my profile it doesn't even show i did..i logged out and logged back in..says i have to pay?...so i redownloaded the app..nothing. even my...

LordRollin

Community Legend

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes

Track info not updated to playback device on bluetooth

After upgrade to latest release 3.0.0.1124 on my Sony Xperia Z3 Compact the Track info is not updated when using it to play on bluetooth devices, in this instace my car. Worked before the Spotify upgrade and still works using other sound applications...

Casual Listener

After upgrade to latest release 3.0.0.1124 on my Sony Xperia Z3 Compact the Track info is not updated when using it to play on bluetooth devices, in this instace my car. Worked before the Spotif...

rubeneb

Casual Listener

890 Views

5 replies

0 likes

  • 890 Views
  • 5 replies
  • 0 likes

track disappeared from playlist

Hi, can anyone please explain why a Galaxy track, (Cineramascope), has vanished from my playlist. I also can't find it anywhere on Spotify. Has the artist withdrawn permission or is the number of times you can play it limited? Really annoyed about th...

Regular

Hi, can anyone please explain why a Galaxy track, (Cineramascope), has vanished from my playlist. I also can't find it anywhere on Spotify. Has the artist withdrawn permission or is the number of tim...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

playlists not available offline

A playlist that was previously available offline all the sudden isn't and all the songs are "waiting to download" no matter what WiFi I am connected to.

Visitor

A playlist that was previously available offline all the sudden isn't and all the songs are "waiting to download" no matter what WiFi I am connected to. 

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

app plays tracks not in playlist/album

So, I've recently installed the spotify app on my android device. Great that it syncs automatically with the web player, so I have my playlists/albums available there as well. But why does the app insist on mixing in tracks that are not in the curren...

Newbie

So, I've recently installed the spotify app on my android device. Great that it syncs automatically with the web player, so I have my playlists/albums available there as well.   But why does t...

350 Views

0 replies

1 likes

  • 350 Views
  • 0 replies
  • 1 likes

embed code not working on mobile

I help run a website for my local church and we publish playlists weekly to the site via the spotify embed code (play button) all works fine when you are on a desktop, but it does not work on mobile devices (i have only tested an android samsung s5)....

Casual Listener

I help run a website for my local church and we publish playlists weekly to the site via the spotify embed code (play button) all works fine when you are on a desktop, but it does not work on mobile ...

835 Views

0 replies

0 likes

  • 835 Views
  • 0 replies
  • 0 likes

Move storage from internal memory to SD card

HiHow I can change that the Playlist that I have decided to download in order to have it available when I am offline be saved on the SD card instead of the internal memory of the mobile phone?Thank you

Newbie

Hi How I can change that the Playlist that I have decided to download in order to have it available when I am offline be saved on the SD card instead of the internal memory of the mobile phone? ...

user-removed

Not applicable

585 Views

1 replies

0 likes

storage space
  • 585 Views
  • 1 replies
  • 0 likes

App hangs on login screen when SD card is inserted

When I try to login to spotify either using Facebook or username/password login on my Xperia Z3 (Lollipop) with an SD card inserted, the app hangs indefinitely. Sometimes it will pop up with 'Login Failed'. I have tried several 64gb SD cards, formatt...

Newbie

When I try to login to spotify either using Facebook or username/password login on my Xperia Z3 (Lollipop) with an SD card inserted, the app hangs indefinitely. Sometimes it will pop up with 'Login F...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Installation problem

After downloading and installing it, downloading an album for offline access, rebooting phone, and trying to open app, I get "can't find SD card", and goes to black. I'm on a Samsung Galaxy s4 with the Lollypop update, and a 64 gig SD chip.

Newbie

After downloading and installing it, downloading an album for offline access, rebooting phone, and trying to open app, I get "can't find SD card", and goes to black. I'm on a Samsung Galaxy s4 with t...

288 Views

0 replies

0 likes

  • 288 Views
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2 Mobile Phones

Hey, Can I use Spotify on 2 Mobile Phones?Thank you

Casual Listener

Hey, Can I use Spotify on 2 Mobile Phones? Thank you

tomhirsch29

Casual Listener

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
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Spotify no sincroniza mis listas de reproducción en mis dispositivos.

Ayer me hice una cuenta de spotify premium, me instalé el cliente en un equipo y cree mi primera playlist. Ahora me instalo spotify en mi Android o en mi equipo de sobremesa y la playlist que aparece ayer no aparece como mia, yo puedo acceder a ella ...

Casual Listener

Ayer me hice una cuenta de spotify premium, me instalé el cliente en un equipo y cree mi primera playlist.    Ahora me instalo spotify en mi Android o en mi equipo de sobremesa y la playl...

mapuya19

Community Legend

3367 Views

3 replies

0 likes

  • 3367 Views
  • 3 replies
  • 0 likes