Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...
Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...
Spotify Star
428 Views
3 replies
0 likes
Why "Four Five Seconds" by rihanna ia not on spotify?
Why "Four Five Seconds" by rihanna ia not on spotify?
Newbie
5800 Views
6 replies
3 likes
So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...
So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...
Community Legend
454 Views
1 replies
0 likes
I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappeared. The music still plays in the background, howev...
I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappea...
Community Legend
10191 Views
1 replies
2 likes
=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number of local files returned at the top of the results. What are the ...
=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number ...
632 Views
0 replies
0 likes
I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itself will black out, and is generally running slow. Do...
I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itsel...
Roadie
719 Views
2 replies
0 likes
I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 years ago, and it's still happening. I followed the in...
I keep getting a message saying "No SD card found: We found no place to store our data, please check that you have a working SD card and free space." I know this issue has been documented up to 2 yea...
Community Legend
526 Views
3 replies
0 likes
Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can sync?
Just got a new phone and can't sync existing playlists from my spotify account. It says I already have 2 devices synced which is my laptop and old phone. How can I make it where my new phone can syn...
Community Legend
1438 Views
5 replies
0 likes
I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that at the end of one song, the next doesnt start up. ...
I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that...
Community Legend
559 Views
1 replies
0 likes
Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workaround for this issue that will allow me to run Spotify on...
Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workarou...
Community Legend
4637 Views
1 replies
2 likes
Hi, My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it as music and as navigation. I have a LG G2. Can somebody tell ...
Hi, My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it ...
Community Legend
1445 Views
1 replies
0 likes
My stupid little brother has used my face book account for his spotify how do I unlink the account?
My stupid little brother has used my face book account for his spotify how do I unlink the account?
Spotify Star
520 Views
2 replies
0 likes
So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox is empty, please let me know if you have an answer ...
So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox ...
Spotify Star
989 Views
1 replies
1 likes
My wife uses my account when she cleans and sometimes she tries to use it when I am. Is there a way to tell if a user is off-line? If I know she is off-line then I can still listen at work.
My wife uses my account when she cleans and sometimes she tries to use it when I am. Is there a way to tell if a user is off-line? If I know she is off-line then I can still listen at work.
Community Legend
991 Views
6 replies
0 likes
Hi I'm experiencing this "bug" since I updated my Nexus 5 to Lollipop: I'm in offline mode and after stopping music, background in lockscreen doesn't revert to system defined. I tried with "x" button in lockscreen, stop button on Spotify app, closing...
Hi I'm experiencing this "bug" since I updated my Nexus 5 to Lollipop: I'm in offline mode and after stopping music, background in lockscreen doesn't revert to system defined. I tried with...
Regular
3229 Views
5 replies
0 likes
Just listened to 2 hours of streaming music and the app ate up 500mb of data??I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over cell networks is disabled.At the ~96kbps that is supposed to b...
Just listened to 2 hours of streaming music and the app ate up 500mb of data?? I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over ...
Community Legend
1025 Views
7 replies
0 likes
Wie kann man das Bild einer spotifyplaylist ändern??
Wie kann man das Bild einer spotifyplaylist ändern??
Community Legend
10491 Views
1 replies
0 likes
Hi there.So i have spotify premium, and i already sync the songs of my preferences that are on spotify.The catch is that the songs that i have on my pc (and that spotify already tracked on) cannot be sync to be heard offline on my android device ( Mo...
Hi there. So i have spotify premium, and i already sync the songs of my preferences that are on spotify. The catch is that the songs that i have on my pc (and that spotify already tracked on) c...
Music Fan
1102 Views
2 replies
0 likes
Hi When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my last.fm scrobbles.
Hi When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my las...
Roadie
464 Views
2 replies
0 likes
