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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850208 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850208 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16775 Views
  • 3 replies
  • 0 likes
  • 16775 Views
  • 3 replies
  • 0 likes

Cannot install Android app on Galaxy S5

I am currently in South Korea and have a premium subscription. I got a new Galaxy S5 phone but the older version states it is not supported any longer and I cannot download the new one. How can I get the app back on my phone?

  • Newbie
  • I am currently in South Korea and have a premium subscription. I got a new Galaxy S5 phone but the older version states it is not supported any longer and I cannot download the new one. How can I get...
  • Peter__
  • Community Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

SD Card

Please make it possible to save music on SD Card. It's very bad to just save on The internal memory.

  • Newbie
  • Please make it possible to save music on SD Card. It's very bad to just save on The internal memory.
  • ThomasLevy
  • Newbie
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Log in with Facebook

When i try to log in with Facebook a message appears saying that im in a diffrent country and i cant use it. How can i solve this problem?

  • Casual Listener
  • When i try to log in with Facebook a message appears saying that im in a diffrent country and i cant use it. How can i solve this problem?
  • Josh
  • Community Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

I have no SD Card and it will not allow me to install

I have a Mach Trio Stealth tablet and when I reinstalled Spotify it said it could not install because there was no SD Card. I have no SD Card and never have, yet I cannot install now. I have always had spotify on there but for some reason it wont all...

  • Regular
  • I have a Mach Trio Stealth tablet and when I reinstalled Spotify it said it could not install because there was no SD Card. I have no SD Card and never have, yet I cannot install now. I have always h...
  • GeeDubb
  • Regular
  • 561 Views
  • 6 replies
  • 0 likes
  • Dont have SD CARD
    wont let me install
  • 561 Views
  • 6 replies
  • 0 likes

Remote control for Spotify within the App?

Hi, I often find myself in the following situation: Spotify is running on some PC or Mac, which is connected to a sound-system (either the web-app or the desktop version). I want to remote control this instance on my Android/iOS App. Right now I have...

  • Casual Listener
  • Hi,   I often find myself in the following situation:   Spotify is running on some PC or Mac, which is connected to a sound-system (either the web-app or the desktop version). I wan...
  • dhutch
  • Newbie
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

dmtech tab 10,1 only shufflemode?

From what i can read spotify free should have the same perks as the pc-version, but i can only use shuffle\6skips.how come?

  • Newbie
  • From what i can read spotify free should have the same perks as the pc-version, but i can only use shuffle\6skips.how come?
  • Joe
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

My access to beta versions is gone. What happened?

I was a beta tester a fill weeks ago and now I lost this access... what happened?

  • Visitor
  • I was a beta tester a fill weeks ago and now I lost this access... what happened?
  • user-removed
  • Not applicable
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Spotify won't play synced tracks!

Good day everybody! I'm using Spotify on a HTC M8 running Android 4.4, but none of my synced playlists plays. The only songs that play are the online search results. This is quite frustrating to say at least, considering I usually have around 10-12GB...

  • Casual Listener
  • Good day everybody! I'm using Spotify on a HTC M8 running Android 4.4, but none of my synced playlists plays. The only songs that play are the online search results. This is quite frustrating to say ...
  • Joe
  • Community Legend
  • 687 Views
  • 3 replies
  • 0 likes
  • synced offline won't play
  • 687 Views
  • 3 replies
  • 0 likes

Solved!! Recently added tracks?

Spotify misses this option, correct? 

  • Roadie
  • Spotify misses this option, correct? 
  • Daniel
  • Community Legend
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Not working on Galaxy s2

About 3-4 updates ago I stopped being able to use spotify on my android device. I am paying for premium specifically for this purpose, and I still have no access to spotify. What is the ETA on a fix being pushed for this problem? Is it something I ne...

  • Newbie
  • About 3-4 updates ago I stopped being able to use spotify on my android device. I am paying for premium specifically for this purpose, and I still have no access to spotify. What is the ETA on a fix ...
  • Fred
  • Community Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Question about getting internet back

I lost internet this month and continued to play offline playlist from my computer. Being my primary playlist, I'm very used to moving things around and deleting songs as I listen to them. After doing this a few times after my internet went out, I re...

  • Roadie
  • I lost internet this month and continued to play offline playlist from my computer. Being my primary playlist, I'm very used to moving things around and deleting songs as I listen to them. After doi...
  • Joe
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

T-Mobile Issues

I had a spotify premium account and was paying through my Tmobile service, and just recently it started to tell me i didn't have premium anymore. When i go to sign up for it again, it tells me t-mobile doesn't support spotify. Help!!

  • Newbie
  • I had a spotify premium account and was paying through my Tmobile service, and just recently it started to tell me i didn't have premium anymore. When i go to sign up for it again, it tells me t-mobi...
  • Joe
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Please don't make me cancel

I used to download songs and played them on my phone. Until I got Spotify Premium. I haven't downloaded a tune since then. Problem is, I'm not satisfied at all. I pay for two subscriptions in my family and quite often I have people over who uses thei...

  • Music Fan
  • I used to download songs and played them on my phone. Until I got Spotify Premium. I haven't downloaded a tune since then. Problem is, I'm not satisfied at all. I pay for two subscriptions in my fami...
  • d00jolta
  • Newbie
  • 353 Views
  • 4 replies
  • 0 likes
  • 353 Views
  • 4 replies
  • 0 likes

Problems with Bluetooth

I connect my ph to a bluetooth speaker. It only does shuffle on my ph...through Bluetooth. I'm a paid subscriber. Melissa

  • Newbie
  • I connect my ph to a bluetooth speaker.   It only does shuffle on my ph...through Bluetooth.  I'm a paid subscriber.   Melissa
  • Joe
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

sopotify not working on mobile device

I've been trying to download my playlists (I'm premium) in my new Samsung galaxy s4 mini but when it's all downloaded, it kind of delete itself and I have to start over again downloading. What should I do?

  • Newbie
  • I've been trying to download my playlists (I'm premium) in my new Samsung galaxy s4 mini but when it's all downloaded, it kind of delete itself and I have to start over again downloading. What should...
  • Joe
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Spotify loses shuffle place (offline mode)

Hi everyone. Spotify premium user here with my first post. I'm having a really infuriating issue here. After watching Spotify absolutely chew up my data, I decided to download all songs for use in offline mode. When I hit "Shuffle Play" which I like ...

  • Newbie
  • Hi everyone.  Spotify premium user here with my first post.  I'm having a really infuriating issue here.  After watching Spotify absolutely chew up my data, I decided to download all s...
  • Sillik
  • Music Fan
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Random Auto Play after Update to android 4.4.2 -

I recently updated to KitKat 4.4.2 after the update Spotify random starts playing even though no action has been taken. I have tried unistalling/reinstalling spotify, going to offline mode, and nothing works. The battery drain is significant and ther...

  • Casual Listener
  • I recently updated to KitKat 4.4.2 after the update Spotify random starts playing even though no action has been taken. I have tried unistalling/reinstalling spotify, going to offline mode, and nothi...
  • tntblue1976
  • Newbie
  • 731 Views
  • 3 replies
  • 1 likes
  • 731 Views
  • 3 replies
  • 1 likes

Spotify installs, but doesn't function - Alcatel OneTouch 983

Having problems running the new Spotify on my phone. Issue follows. == START OF TEMPLATE === Description Please describe the problem After notification in Spotify that a necessary update was available before opening Spotify and opening Google Playsto...

  • Regular
  • Having problems running the new Spotify on my phone. Issue follows.   == START OF TEMPLATE ===   Description Please describe the problem After notification in Spotify that a n...
  • myshkin_
  • Regular
  • 2738 Views
  • 8 replies
  • 0 likes
  • 2738 Views
  • 8 replies
  • 0 likes

Offline scrobbles

Is there any 3rd party Android app that scrobbles tracks from Spotify?

  • Gig Goer
  • Is there any 3rd party Android app that scrobbles tracks from Spotify?
  • Joe
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

My offline musics dont play when offline

Any one had this problem too? I have three offline playlists in my device and i got online everyday to update anything if needed. The point is that even with that, sometimes, when i try to listen to my offline musics, i receive the message saying tha...

  • Casual Listener
  • Any one had this problem too?   I have three offline playlists in my device and i got online everyday to update anything if needed.    The point is that even with that, sometim...
  • Joe
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes