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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5443 Views

0 replies

7 likes

  • 5443 Views
  • 0 replies
  • 7 likes

trouble with continuous listening to songs

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't from spotify. If i want to go to the next song i have ...

Newbie

I just updated my sportify app on my sony xperia z2, but for some reason, my music won't go to the next song when the song i started with ended. This happens only (I think) with songs that aren't fro...

bjornfers

Casual Listener

8230 Views

39 replies

3 likes

  • 8230 Views
  • 39 replies
  • 3 likes

Spotify doesn't load synced playlists.

Spotify won't load a playlist for me even though it's synced offline. All other playlists works but not my main with about 1050 songs in it. I got a lot of space to go on the phone so that shouldn't be a problem and the other playlists I got are most...

Regular

Spotify won't load a playlist for me even though it's synced offline. All other playlists works but not my main with about 1050 songs in it. I got a lot of space to go on the phone so that shouldn't ...

FoXz

Regular

1296 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! Distorted playback with latest version (2.2.0.636)

Hello there ! Here's the provided "form" filled : Description Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is completely degraded, even from a synchronised track that was working fine before....

Music Fan

Hello there ! Here's the provided "form" filled :   Description   Since latest update all playback is distorted, like an old corrupted compressed audio file... The sound is complete...

djiock

Music Fan

4635 Views

19 replies

0 likes

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  • 19 replies
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Solved!! 'Saved' albums not available offline but download to my device anyway

Hi, Each time I save an album, it immediately downloads to my Android Galaxy S3. If I look at any of these albums, the 'available offline' switch is off. In fact, if I go to the options for the album, one of them is to download it. They are all downl...

Casual Listener

Hi, Each time I save an album, it immediately downloads to my Android Galaxy S3. If I look at any of these albums, the 'available offline' switch is off. In fact, if I go to the options for the alb...

fathead05

Casual Listener

2843 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! [PLEASE READ] Android 5.x Lollipop - Distorted playback, sound levels fluctuating or pauses etc...

If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental player Google introduced to Android and is known t...

Community Legend

If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental...

Joe

Community Legend

120538 Views

55 replies

15 likes

5.0
Lollipop
nuplayer
  • 120538 Views
  • 55 replies
  • 15 likes

spotify premium

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

Casual Listener

Ayer compre el spotify premium por 0,99 y ya no me funciona alguna solución??

MattSuda

Spotify Star

505 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Updated spotify but my music desapeared

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

Casual Listener

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

MattSuda

Spotify Star

791 Views

4 replies

0 likes

  • 791 Views
  • 4 replies
  • 0 likes

htc one m8 update

seems like new update made spotify work now yay!!!

Casual Listener

seems like new update made spotify work now yay!!!

Daniel

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Connect with Marantz

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but when i choose it, the music plays for a second then rev...

Newbie

I have a Marantz 1605 a Denon Heos 5 and 3. controlled with a Samsung Galaxy 3s and Tablet. all software current. i cannot get spotify connect to play on the Marantz. it shows up as a device but wh...

Daniel

Community Legend

1476 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Playlist won't stay downloaded.

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it. I tried to download it again, and all the songs started getting that green symbol on them, but when it was at 100%, everything just suddenly...

Newbie

I always listen to my playlist offline, but 2 days ago I accidentally undownloaded (is that even a word?) it.  I tried to download it again, and all the songs started getting that green symbol...

OviiiOne

Community Legend

2083 Views

1 replies

0 likes

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  • 1 replies
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Followers and following jumping in and out

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

Newbie

Why does these sections fall in and out? I dont seem to get streaming from the ones i follow either?

Daniel

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

WTF!!! Again the language UI settings...

Yesterday in English... today after this update again in Brazuca. I'm Portuguese... Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636) This is a joke.... Misters, if you do this it must be written in the update that the la...

Regular

Yesterday in English... today after this update again in Brazuca. I'm Portuguese...     Why Why why.... Can i revert back to the previous version... (Nasty 2.2.0.636)   This ...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Annoying deletion bug

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alot, but I shouldn't have to keep downloading the sam...

Visitor

Everything I add a.new song to play offline it deleted all the other ones to streaming and I have to re-download them when I get home on my wife and I have a Data cap of 350 Gb that may seem like alo...

Daniel

Community Legend

327 Views

3 replies

0 likes

  • 327 Views
  • 3 replies
  • 0 likes

Solved!! Search not working

When I search for something in the Android app, it is loading a long time and then I get "uuups, something went wrong" . Network connection via WLAN or mobile brings same error. Playback and sync works, so I can't be a network issue. Any ideas how to...

Music Fan

When I search for something in the Android app, it is loading a long time and then I get "uuups, something went wrong" . Network connection via WLAN or mobile brings same error. Playback and sync wor...

RichnMary

Newbie

1508 Views

3 replies

0 likes

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  • 3 replies
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Constantly Offline

Even when I have strong 4G LTE connection (even when I'm connected to Wi-Fi!) Spotify says I don't have Internet connection and won't let me play any songs (even if I have a playlist downloaded). It will just cut off a song half way through and go de...

Casual Listener

Even when I have strong 4G LTE connection (even when I'm connected to Wi-Fi!) Spotify says I don't have Internet connection and won't let me play any songs (even if I have a playlist downloaded). It ...

Daniel

Community Legend

438 Views

3 replies

0 likes

  • 438 Views
  • 3 replies
  • 0 likes

Saving playlists on SD HTC m8

Hi, i want to know how to change the download folder for my playlists. I want to save it on the SD card because the phone memory are getting full very quick. Thank you

Newbie

Hi, i want to know how to change the download folder for my playlists. I want to save it on the SD card because the phone memory are getting full very quick. Thank you

Daniel

Community Legend

649 Views

1 replies

0 likes

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  • 1 replies
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Shuffle play on Premium?

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all data was cleared. I was hoping that would solve it but...

Visitor

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all dat...

jusa

Regular

1526 Views

8 replies

0 likes

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  • 8 replies
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New version, new (and "scary") permissions

Spotify 2.2.0(.636), this one introduces a new set of permissions, namely "use accounts on device". Anyone know why? Spotify has of course my full trust, but I am of that belief that it is common practice to announce why there is a need to add new (a...

Casual Listener

Spotify 2.2.0(.636), this one introduces a new set of permissions, namely "use accounts on device". Anyone know why?    Spotify has of course my full trust, but I am of that belief th...

ferdinandishere

Casual Listener

2442 Views

4 replies

0 likes

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  • 4 replies
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Bug: Top result ((+)) sign doesn't allow to create new radio

Sorry to post a bug in the ideas, I looked for 10' how to post a bug and couldn't find it, this is ridiculous. Here is how to reproduce the bug in the Android app: - Click Radios - Click ((+)) to create a new radio - Search for a song, for example St...

Roadie

Sorry to post a bug in the ideas, I looked for 10' how to post a bug and couldn't find it, this is ridiculous.   Here is how to reproduce the bug in the Android app:   - Click ...

coo1guy

Roadie

1142 Views

6 replies

0 likes

plus sign
Radio
top result
  • 1142 Views
  • 6 replies
  • 0 likes