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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194991 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194991 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

536357 Views

78 replies

3 likes

  • 536357 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

440259 Views

565 replies

37 likes

Account
Free
  • 440259 Views
  • 565 replies
  • 37 likes

Spotify Has Stopped Working message - does not even open !

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair. I have downloaded the Spotify app but keep getting the message Spotify Has Stopped Working - does not even open. All othe apps wo...

Casual Listener

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair.  I have downloaded the Spotify app but keep getting the message Spotify H...

Daniel

Community Legend

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Solved!! Issue Spotify prenium

Hi!!I have an option with my phone's provider that gives me a Spotify prenium account for free.But I noticied that I havent all the options.A friend sent a link to me and when he see all the songs of the artist I just can listen at one.You guys have ...

Casual Listener

Hi!! I have an option with my phone's provider that gives me a Spotify prenium account for free. But I noticied that I havent all the options. A friend sent a link to me and when he see all the so...

Myysery

Casual Listener

962 Views

4 replies

0 likes

  • 962 Views
  • 4 replies
  • 0 likes

Local Files Not Working...

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster. I have 3 albums I am trying to sync to my mobile devices. The...

Casual Listener

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster.  &nb...

the_wrizzle

Casual Listener

1065 Views

3 replies

0 likes

  • 1065 Views
  • 3 replies
  • 0 likes

shuffle in offline mode plays online songs

Dear spotify,Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable):1. Sometimes it recognizes that it should be offline, stops playing and requires reshuffling to ...

Regular

Dear spotify, Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable): 1. Sometimes it recognizes that it sh...

Daniel

Community Legend

2126 Views

16 replies

0 likes

  • 2126 Views
  • 16 replies
  • 0 likes

Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

Casual Listener

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...

user-removed

Not applicable

3868 Views

12 replies

0 likes

Android
sound
volume
  • 3868 Views
  • 12 replies
  • 0 likes

Premium not working

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all of the other tips such as signing in and out, signin...

Casual Listener

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all o...

Daniel

Community Legend

1144 Views

8 replies

0 likes

  • 1144 Views
  • 8 replies
  • 0 likes

Can't save playlists in SD card

Hi,I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed.I've tried almost all of the solutions i've found but when i start spotify the app always displays the same message "No SD Card Found...

Newbie

Hi, I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed. I've tried almost all of the solutions i've found but when i start spotif...

Daniel

Community Legend

1253 Views

3 replies

0 likes

card
Sd
sd card
sdcard
  • 1253 Views
  • 3 replies
  • 0 likes

Storage question

Hi there,I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green icon dissapears, but the app data doesn't decrease! Plea...

Casual Listener

Hi there, I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green ico...

iwecki33

Casual Listener

705 Views

4 replies

0 likes

  • 705 Views
  • 4 replies
  • 0 likes

Solved!! New look on Android - only in version 5?

Is it only Android 5 look? It's gorgeous. Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler. I'm in love with my new phone. Volume is up high, bass loud and proud. Now I can also listen Spotify, us...

Visitor

Is it only Android 5 look? It's gorgeous.       Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler.   I'm...

Daniel

Community Legend

1260 Views

5 replies

2 likes

  • 1260 Views
  • 5 replies
  • 2 likes

Yet another storage question (Cache)

Okay so I've searched and checked the FAQ available and still could not find an answer to this question. I know all about the available offline option etc. and how it takes space and how to clear it, however, it seems when you stream a track and you ...

Newbie

Okay so I've searched and checked the FAQ available and still could not find an answer to this question.   I know all about the available offline option etc. and how it takes space and how to ...

kbrooksc

Community Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Follower function not available

Hi, can't see the people who I follow.Also, please simplify the add follwo function:Entering in the search field the string: spotify:user:username is a really bad user experience. thanks and cheers,michael

Casual Listener

Hi,   can't see the people who I follow. Also, please simplify the add follwo function: Entering in the search field the string: spotify:user:username is a really bad user experience. &nbsp...

800 Views

0 replies

0 likes

  • 800 Views
  • 0 replies
  • 0 likes

Full screen artwork not showing on Galaxy S6 on lock screen

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone. It now shows a small widget that only has a pause and next track option. What happened to the full screen that was t...

Regular

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone.   It now shows a small widget that only has a pause and ne...

thai2000

Roadie

14450 Views

8 replies

3 likes

Android 5.0.2
artwork
Galaxy S6
Samsung
  • 14450 Views
  • 8 replies
  • 3 likes

Connection problem - mobile network

Hi guys, I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update. Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected to mobile network data - whether it's on Edge, 4G or the H+-connec...

Casual Listener

Hi guys,   I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update.  Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected...

Daniel

Community Legend

776 Views

1 replies

0 likes

  • 776 Views
  • 1 replies
  • 0 likes

Problem with local files

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading...." under every song, and it is impossible to press t...

Casual Listener

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading.......

Daniel

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

When I click on an artist it keep saying oops something went wrong there.

Yeah so like the ropic says it keeps happening. I have an android does it keep happening anyone else? Or does anyone have any solutions?Thanks

Newbie

Yeah so like the ropic says it keeps happening. I have an android does it keep happening anyone else? Or does anyone have any solutions? Thanks

Daniel

Community Legend

625 Views

1 replies

0 likes

Android
  • 625 Views
  • 1 replies
  • 0 likes

Solved!! Bad quality for downloaded music

I am unable to download my music in appropriate quality to my Caterpillar B15Q: Whenever I synch a playlist on a "fresh" Spotify installation, all music sounds like it's coming out of a tin can with a string on it, and not the pair of Sennheisers att...

Regular

I am unable to download my music in appropriate quality to my Caterpillar B15Q: Whenever I synch a playlist on a "fresh" Spotify installation, all music sounds like it's coming out of a tin can with ...

Daniel

Community Legend

4135 Views

7 replies

0 likes

  • 4135 Views
  • 7 replies
  • 0 likes

Solved!! storage space

All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to download all my music again my phone said it was running ...

Visitor

All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to downlo...

Daniel

Community Legend

1584 Views

5 replies

0 likes

SD-card
storage space
  • 1584 Views
  • 5 replies
  • 0 likes

Where is my music being saved?

So I have this Samsung Galaxy Tab 4 with a 32 GB MicroSD card but my spotify is in the internal memory, and I am downloading my music but I have A LOT of music and i want to know if the music is going to be saved in the SD card because the memory of ...

Visitor

So I have this Samsung Galaxy Tab 4 with a 32 GB MicroSD card but my spotify is in the internal memory, and I am downloading my music but I have A LOT of music and i want to know if the music is goin...

Daniel

Community Legend

751 Views

2 replies

0 likes

Android
SD-card
Sdcard storage muddle
  • 751 Views
  • 2 replies
  • 0 likes

Bulky app design/behaviour when listing someone else public playlists

Within Android app, you may want to list ALL the playlists belonging to someone you follow. First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is there; a mess, when multiple playlists are stored in subfolde...

Roadie

Within Android app, you may want to list ALL the playlists belonging to someone you follow.   First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is t...

user-removed

Not applicable

576 Views

1 replies

0 likes

Android
Playlists
  • 576 Views
  • 1 replies
  • 0 likes