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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387691 Views

545 replies

34 likes

Account
Free
  • 387691 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

  • 8042 Views
  • 0 replies
  • 7 likes

MI DISPOSITIVO SAMSUNG GT-S5369 NO ES COMPATIBLE CON ESTA VERSIÓN DE SPOTIFY

Hola!Este es el mensaje que me ha salido al descargar la nueva versión de Spotify. No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos comprar con esta aplicación. Porque yo no quiero comprar, yo quiero que ...

Casual Listener

Hola! Este es el mensaje que me ha salido al descargar la nueva versión de Spotify.    No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos ...

asno

Newbie

1007 Views

3 replies

0 likes

  • 1007 Views
  • 3 replies
  • 0 likes

Solved!! Spotify free on mobile

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

Regular

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

OviiiOne

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Controlling your music via an alternate devce

Hey All, I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has caused an issue whereby if I select a track from the queue, t...

Casual Listener

Hey All,   I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has c...

dcurtis22

Casual Listener

615 Views

4 replies

0 likes

  • 615 Views
  • 4 replies
  • 0 likes

[Bug] Spotify wrongly begins autoplaying on my Android device

Theres a really bad bug in spotify connect right now.Here is the bug: Actual sequence of events:1. Listening to spotify on my Mac comptuer2. Music plays for a while just fine3. Suddenly music starts playing on my Nexus 5 (Android device) through spot...

Casual Listener

Theres a really bad bug in spotify connect right now. Here is the bug:   Actual sequence of events: 1. Listening to spotify on my Mac comptuer 2. Music plays for a while just fine 3. ...

exsoap

Casual Listener

522 Views

2 replies

0 likes

bug
  • 522 Views
  • 2 replies
  • 0 likes

inconsistent volume

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. This is extremely annoying and needs to be fixed. Oth...

Casual Listener

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. Th...

Daniel

Community Legend

1129 Views

3 replies

0 likes

Android
volume
  • 1129 Views
  • 3 replies
  • 0 likes

sync Huawei

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Newbie

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Daniel

Community Legend

1024 Views

1 replies

0 likes

  • 1024 Views
  • 1 replies
  • 0 likes

Shuffle Play All Songs

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so latency on data loading. Any hacks to open the pipe...

Roadie

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so ...

Jgieschen

Roadie

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

Android App too busy with its own stupid agenda again

Another update where you said you'd "fixed bugs". I don't know what bugs you thought you'd fixed. That it is non-responsive? No, can't possibly be. Your app still totally ignores what I ask and does its own thing. Half an hour or so, haven' been able...

Roadie

Another update where you said you'd "fixed bugs". I don't know what bugs you thought you'd fixed.   That it is non-responsive? No, can't possibly be.   Your app still totally ignores wh...

EarlPurple

Roadie

469 Views

2 replies

0 likes

  • 469 Views
  • 2 replies
  • 0 likes

External storage con Caterpilar Android phone

I downloaded spotify on my B15Q and when I try to set the music to storte in my external sd, my phone shows this message: NO SD CARD DETECTED. I have a 4gb micro SD with 3.6 gb of free space that my phone detects and i can store images and videos. Ho...

Casual Listener

I downloaded spotify on my B15Q and when I try to set the music to storte in my external sd, my phone shows this message: NO SD CARD DETECTED. I have a 4gb micro SD with 3.6 gb of free space that my ...

Daniel

Community Legend

553 Views

4 replies

0 likes

  • 553 Views
  • 4 replies
  • 0 likes

I want to modified the app

so any developer can contact me in my email :lightingpuppets93@gmail.com

Casual Listener

so any developer can contact me in my email :lightingpuppets93@gmail.com

Daniel

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Cannot connect to Facebook

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Newbie

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Daniel

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

paid for premium, still have free

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Casual Listener

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Daniel

Community Legend

773 Views

6 replies

0 likes

  • 773 Views
  • 6 replies
  • 0 likes

premium service

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only get the free version. I found nothing on support.spo...

Newbie

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only g...

Daniel

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Bad sound quality compared to windows version?

I use spotify premium for all my audio.At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances.I noticed when I play spotify music on the minix (spdif passthrough to my deno...

Casual Listener

I use spotify premium for all my audio. At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances. I noticed when I play...

Daniel

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

"action not supported at this time" account change

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...

Newbie

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...

Daniel

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

I feel as though Spotify messes with my Galaxy S4

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, and im assuming the Google Play Store is giving me the up to ...

Newbie

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened.   This is basically what happens. My S4 is up to date, a...

Daniel

Community Legend

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

app won't work in offline mode, even with green arrows and more..

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside each song, but they will never work offline.. Also, al...

Newbie

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside eac...

Daniel

Community Legend

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Can't choose a payment option?

Hi,trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effect. Helpthanks in advance !

Newbie

Hi, trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effe...

Daniel

Community Legend

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

synchronisation issues

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cache, check if it was on the sd card and install the a...

Casual Listener

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cach...

Daniel

Community Legend

527 Views

1 replies

0 likes

Offline Access
synchronisation
  • 527 Views
  • 1 replies
  • 0 likes

Android Storage Locations?

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has disappeared.

Newbie

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has di...

Daniel

Community Legend

7778 Views

1 replies

0 likes

  • 7778 Views
  • 1 replies
  • 0 likes