Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40311 Views
  • 65 replies
  • 25 likes
  • 40311 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876732 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876732 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26131 Views
  • 4 replies
  • 0 likes
  • 26131 Views
  • 4 replies
  • 0 likes

Spotify premium

I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the same thing . Went onto the spotify website and it s...

  • Newbie
  • I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the ...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Charts

None of the charts are showing up under browse. Just a blank screen. Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own. It has never done that before.

  • Newbie
  • None of the charts are showing up under browse.  Just a blank screen.   Also, may or may not be related, but listening to my songs the other day, and phone rebooted on its own.  It h...
  • MattSuda
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

i bought new phone cant get spotify premium on it even though im paying

I bought new s5 android im paying for spotify premium yet cant use it and of course spotify is no help ijust want service or cancel

  • Newbie
  • I bought new s5 android  im paying for spotify premium yet cant use it and of course spotify is no help  ijust want service or cancel    
  • MattSuda
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

I can save song to playlist but not your music

I can save music to playlist and play it offline but not your music please help!

  • Visitor
  • I can save music to playlist and play it offline but not your music please help!
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Spotify isn't letting me remove or save music

I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's either not removed or not saved

  • Visitor
  • I don't know why but spotify isn't letting me save or remove music. I click remove or save and it appears "save to ur music" or "remove from our music" when it isn't remove or save to my music it's e...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Random invite

Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I would like you to investigate if this username is l...

  • Newbie
  • Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I ...
  • 566 Views
  • 0 replies
  • 0 likes
  • anon
    invite
    malware
  • 566 Views
  • 0 replies
  • 0 likes

How to turn off Album wall paper

When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especially since, I am at work and some album art is obscen...

  • Roadie
  • When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especial...
  • Quentarus
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

[BUG] The Notifications menu does not show the options

Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...

  • Casual Listener
  • Hi, I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push not...
  • caubyneto
  • Casual Listener
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Just lost my entire offline collection!!!

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's ti...

  • Casual Listener
  • Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have be...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

music won't save to "your music"

Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone over the phone and they did all the transferring fine...

  • Newbie
  • Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone ov...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

selected music not being available

Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's

  • Newbie
  • Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's
  • Ivan92
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

No Internet Connection

I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running good so why not Spotify?Thanks for help.

  • Newbie
  • I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running ...
  • 308 Views
  • 0 replies
  • 0 likes
  • No internet connection android
  • 308 Views
  • 0 replies
  • 0 likes

Playing a song on PC will start app on Android

Hi!When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there Android app version: 2.5.0.942 (Running on LG Nexus 5 / Android Lollipop 5.0.1...

  • Regular
  • Hi! When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there 🙂   Android app...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

cover menu on s5 lollipop

Hi allI have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with its menu: back, pause / play, forward.And while you are...

  • Regular
  • Hi all I have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with it...
  • Crazy-Maisy
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Device not seen over usb

I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way that allows me to sync. Used to work, but not now. Ru...

  • Regular
  • I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way th...
  • reubendiaz
  • Regular
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Solved!! Constantly switching between "Offline" and "Online"

DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...

  • Casual Listener
  • Description I updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. &nb...
  • Gibbley
  • Casual Listener
  • 1164 Views
  • 5 replies
  • 0 likes
  • 1164 Views
  • 5 replies
  • 0 likes

Why should the mobile app access my call's app?

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for?Is this app an music player?

  • Newbie
  • Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for? Is this app an music player?    
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

'SHUFFLE PLAY' button in My Music/Songs doesn't work

Galaxy S3 4.4After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not after that. It's started happening after one of the recent...

  • Newbie
  • Galaxy S3 4.4 After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not aft...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

help me

I can not download a melendi album ( lágrima desordenadas ) could help me

  • Newbie
  • I can not download a melendi album ( lágrima desordenadas ) could help me
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Sony Walkman App and Spotify service

I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do because in my case Walkman doesn't show Spotify mu...

  • Newbie
  • I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do...
  • 1503 Views
  • 0 replies
  • 1 likes
  • 1503 Views
  • 0 replies
  • 1 likes