Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey everbody! Got a samsung galaxy s4 mini and a samsung galaxy tab 4 8.0. Same Account (connected via Facebook), same spotify versions, tried emptying the cache, logging off and on again, nothing seems to help. The problem is whenever I create a pla...
Hey everbody! Got a samsung galaxy s4 mini and a samsung galaxy tab 4 8.0. Same Account (connected via Facebook), same spotify versions, tried emptying the cache, logging off and on agai...
Casual Listener
969 Views
3 replies
0 likes
if I select song, click on: Share -> Send to -> Select user, the submit button is never enabled. I did the same test on my notebook and there works perfectly. Is this a bug in the app for android?
if I select song, click on: Share -> Send to -> Select user, the submit button is never enabled. I did the same test on my notebook and there works perfectly. Is this a bug in the app for andro...
Community Legend
333 Views
1 replies
0 likes
So I'm not sure where to put this, but I have been having issues with Spotify crashing whenever I open my Snapchat and I'm not sure whose side is causing the issue, but it's something to look into.
So I'm not sure where to put this, but I have been having issues with Spotify crashing whenever I open my Snapchat and I'm not sure whose side is causing the issue, but it's something to look into.
Roadie
9662 Views
2 replies
3 likes
Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes... no change album picture, press phone lock button, screen ...
Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes...&nb...
Community Legend
316 Views
1 replies
0 likes
You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away just because you are sticking your fingers in your e...
You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away j...
288 Views
0 replies
0 likes
Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, at first I thought it was a problem from my earphone...
Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, a...
Roadie
900 Views
4 replies
0 likes
Hello, Recently (a few weeks ago?) there was a Spotify update to the Android platform that 'fixed' the issue of the music muting/dimming while a notifcation or some other sound was played. I myself LOVED this feature because when you would be navigat...
Hello, Recently (a few weeks ago?) there was a Spotify update to the Android platform that 'fixed' the issue of the music muting/dimming while a notifcation or some other sound was played....
Newbie
30570 Views
4 replies
3 likes
I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom
I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom
Community Legend
330 Views
2 replies
0 likes
I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.
I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.
Community Legend
269 Views
1 replies
0 likes
Mi sistema es android KitKat, y mi teléfono es el doogee DG310.Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ.Además lleno la memoria del telefono a conciencia a ver si así logro...
Mi sistema es android KitKat, y mi teléfono es el doogee DG310. Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ. Además lleno ...
Casual Listener
593 Views
2 replies
1 likes
I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?
I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?
Newbie
279 Views
1 replies
0 likes
I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for a brief time (for some searching or checking), and then...
I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for...
Roadie
1197 Views
1 replies
0 likes
As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor was it a technical fault originating in the phone, ...
As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor ...
329 Views
0 replies
0 likes
Premium user on an android phone here... C= I recently discovered I had the High quality option enabled for Downloads (offline mode), so I switch to Extreme quality but I don't notice any difference when listening to my songs which I saved before swi...
Premium user on an android phone here... C= I recently discovered I had the High quality option enabled for Downloads (offline mode), so I switch to Extreme quality&nbs...
Newbie
1618 Views
2 replies
0 likes
I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going into the internal storage of the phone. My SD card ...
I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going ...
Community Legend
428 Views
1 replies
0 likes
I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downloaded spotify and installed it on my phone but when ...
I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downl...
Community Legend
236 Views
1 replies
0 likes
Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday button on my Kindle and they suggested I remove both a...
Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday but...
Not applicable
511 Views
2 replies
0 likes
I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've tried redownloading it multiple times and it does ...
I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've...
285 Views
0 replies
0 likes
Hello! Keep in mind- not a premium user. So, as said above, after I sucessfully sync files from my desktop, they won't play on my android unless there is an internet connection detected. The song names all have a green arrow next to them on my androi...
Hello! Keep in mind- not a premium user. So, as said above, after I sucessfully sync files from my desktop, they won't play on my android unless there is an internet connection ...
Spotify Legend
1508 Views
5 replies
0 likes
