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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854664 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854664 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20433 Views
  • 3 replies
  • 0 likes
  • 20433 Views
  • 3 replies
  • 0 likes

Problem with a song

Hello! I have a problem with a single song on my spotify on android... the song is this one: Club Dogo – Fragili on my PC this song is available on my phone deaspear , any suggestion? Thanks

  • Casual Listener
  • Hello!   I have a problem with a single song on my spotify on android... the song is this one:  Club Dogo – Fragili   on my PC this song is available on my phone deaspear , a...
  • Daniel
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

track on pc that are not on android app

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

  • Casual Listener
  • hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?
  • Daniel
  • Community Legend
  • 278 Views
  • 4 replies
  • 0 likes
  • 278 Views
  • 4 replies
  • 0 likes

spotify switched to htc music app :/

hi all, assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switched to the htc player odd shouldnt it have stayed with spotify? ...

  • Visitor
  • hi all,   assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switche...
  • user-removed
  • Not applicable
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Solved!! Spotify moto g sound/playback problems

Good morning, first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto G 1st Generation Android 4.4.4 KitKat (3G and no SD-Card Slot). First le...

  • Regular
  • Good morning,     first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto...
  • HendrikWegner
  • Regular
  • 7124 Views
  • 8 replies
  • 0 likes
  • 7124 Views
  • 8 replies
  • 0 likes

Lockscreen album art is gone in Android l?

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

  • Casual Listener
  • I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?
  • Daniel
  • Community Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Contacting Spotify

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses. I am a Premium customer and this is how I am getting treat...

  • Newbie
  • I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses.  I...
  • Daniel
  • Community Legend
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

SD card cleared

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone couldn't be synced and all files would be removed. So...

  • Casual Listener
  • The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone co...
  • Daniel
  • Community Legend
  • 568 Views
  • 3 replies
  • 0 likes
  • Android 4.3
    SD-card
  • 568 Views
  • 3 replies
  • 0 likes

IOM Galaxy S5

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app.I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play account to confirm location and have tried clearing the cache....

  • Newbie
  • I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app. I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play acc...
  • Merik
  • Community Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • galaxy s5
    IOM
  • 645 Views
  • 1 replies
  • 0 likes

Problem with SD card. I can't enter Spotify from my smartphone anymore!

I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn't find anywhere to save your data. Please, check that your SD card is wor...

  • Roadie
  • I've run into a problem with Spotify on my Android phone.   I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears:   "We couldn'...
  • kbrooksc
  • Community Legend
  • 689 Views
  • 3 replies
  • 0 likes
  • 689 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Music app on Android 2.3.6

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Does anyone know exactly which Spotify release can I i...

  • Visitor
  • Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version o...
  • user-removed
  • Not applicable
  • 17538 Views
  • 3 replies
  • 0 likes
  • 17538 Views
  • 3 replies
  • 0 likes

Bug with "Liked from radio"-lists and download over 2g/3g.

Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on. I believe this is one of the reasons the radio is burning MB...

  • Casual Listener
  • Hi!   So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on...
  • user-removed
  • Not applicable
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Widget issues

Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....

  • Regular
  • Hi!   On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...
  • Millenotti
  • Regular
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Inter App comm no longer working in Spotify 1.2.0534 - Android 4.2.2 Huawei P6 - LyricsGrabber 1.0.9

Type of user: PremiumQuestion: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communication not working?!, push message from Spotify (most of the time) but...

  • Casual Listener
  • Type of user: Premium Question: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communica...
  • quexet
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

WLAN issues

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN settings I could try on my home WLAN router?

  • Casual Listener
  • I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs.   In my office wlan I don't have any lags or time outs.   Are there any recommended WLAN setting...
  • fatpunksdontdie
  • Casual Listener
  • 548 Views
  • 5 replies
  • 0 likes
  • 548 Views
  • 5 replies
  • 0 likes

Syncing problem to SD card (Android)

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card always gets corrupted and I need to format.Ok so I...

  • Casual Listener
  • I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card...
  • Xersize
  • Newbie
  • 985 Views
  • 3 replies
  • 0 likes
  • Android 4.1.2
    Android App
    SD-card
    sdcard
    sync
  • 985 Views
  • 3 replies
  • 0 likes

Android app keeps loosing music

I keep having to format my SD card because the app looses 20Gb of music where is the fix

  • Visitor
  • I keep having to format my SD card because the app looses 20Gb of music where is the fix
  • Daniel
  • Community Legend
  • 445 Views
  • 10 replies
  • 0 likes
  • 445 Views
  • 10 replies
  • 0 likes

My playlist sync correctly but then they appear in offline mode

Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...

  • Visitor
  • Hi guys,   I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...
  • user-removed
  • Not applicable
  • 422 Views
  • 12 replies
  • 0 likes
  • 422 Views
  • 12 replies
  • 0 likes

Spotify Doesn't work after update

Hi, after updating to the latest version of spotify, now when I try to access the app crash with a black screen. I've tried reinstalling it several time, formatting the sd in which is installed and even reinstalling the old version (that now says tha...

  • Regular
  • Hi, after updating to the latest version of spotify, now when I try to access the app crash with a black screen. I've tried reinstalling it several time, formatting the sd in which is installed and...
  • Daniel
  • Community Legend
  • 723 Views
  • 11 replies
  • 0 likes
  • 723 Views
  • 11 replies
  • 0 likes

subsciption cancelation

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

  • Newbie
  • I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.
  • Daniel
  • Community Legend
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! Installing while avoiding Google Play

Hi, I recently got an Android phone and would like to install it while avoiding Google Play, as I already have an account tied to a non-Gmail address and I'd like to keeep it that way. It doesn't seem to allow signing in through the GP app store with...

  • Casual Listener
  • Hi, I recently got an Android phone and would like to install it while avoiding Google Play, as I already have an account tied to a non-Gmail address and I'd like to keeep it that way. It doesn't see...
  • Daniel
  • Community Legend
  • 2757 Views
  • 4 replies
  • 0 likes
  • 2757 Views
  • 4 replies
  • 0 likes