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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5681 Views

0 replies

7 likes

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Lock Screen picture and controls desynchronized - Android 4.4.4

Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes... no change album picture, press phone lock button, screen ...

Music Fan

Hi, im using the last version 2.2.0.636 in an Moto G 2nd - Android 4.4.4. In Lock screen, sometimes, want to change track, press the next button, and play again the same track. Or sometimes...&nb...

Daniel

Community Legend

298 Views

1 replies

0 likes

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  • 0 likes

Android app entirely useless!

You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away just because you are sticking your fingers in your e...

Regular

You are aware of the ongoing issues, a simple browse of the Android support forum will reveal that. it's hugely disappointing to see there has been no progress. This problem is not going to go away j...

284 Views

0 replies

0 likes

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Duplicate Sound

Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, at first I thought it was a problem from my earphone...

Roadie

Hi there, so okay this new bug made me make this post. I was listening on the gym some music but suddenly I noticed some strange thing on the music, first I noticed just a interference on the beat, a...

Abner

Roadie

883 Views

4 replies

0 likes

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Solved!! Spotify + Google Maps Navigation is now impossible with recent update.

Hello, Recently (a few weeks ago?) there was a Spotify update to the Android platform that 'fixed' the issue of the music muting/dimming while a notifcation or some other sound was played. I myself LOVED this feature because when you would be navigat...

Casual Listener

Hello,   Recently (a few weeks ago?) there was a Spotify update to the Android platform that 'fixed' the issue of the music muting/dimming while a notifcation or some other sound was played....

Della5

Newbie

30475 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

I can't play my music

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

Casual Listener

I can't play my music it seemed like it just stop it was playing great then it stopped showing what music on the bottom

Jordi

Community Legend

313 Views

2 replies

0 likes

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User uploaded songs disable proceeding to next song

I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.

Casual Listener

I'm on a galaxy s4 and whenever I finish listening to a user uploaded song, it won't automatically proceed to the next song. It seems to only be on my android based device. No issues on my ipad.

Daniel

Community Legend

260 Views

1 replies

0 likes

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tarjeta SD

Mi sistema es android KitKat, y mi teléfono es el doogee DG310.Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ.Además lleno la memoria del telefono a conciencia a ver si así logro...

Casual Listener

Mi sistema es android KitKat, y mi teléfono es el doogee DG310. Es imposible hacer que spotify guarde las canciones en la tarjeta SD, ni siguiendo las instrucciones que hay en el FAQ. Además lleno ...

dijia

Casual Listener

580 Views

2 replies

1 likes

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  • 1 likes

Spotify Phone App Radio Skipping

I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?

Newbie

I have a Galaxy S5. Lately, my radio or any live streaming has randomly been skipping songs or the audio goes away. Why is this and how do I resolve?

phillyWonka

Newbie

267 Views

1 replies

0 likes

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Phone freezing

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for a brief time (for some searching or checking), and then...

Regular

I'm experiencing phone freezing after using Spotify app. Typically, I am unable to unlock the phone for several minutes, until it recovers. Frequently, this happens to me when I open Spotify for...

RNRRT

Roadie

1183 Views

1 replies

0 likes

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SD card causes crash

As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor was it a technical fault originating in the phone, ...

Newbie

As of the laest version of Spotify, my enitre phone crashes when I have an SD card inserted within. and runs perfectly fine without, testing concluded, that it wasn't isolated to the one SD card nor ...

317 Views

0 replies

0 likes

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Saved song quality before enabling extreme quality

Premium user on an android phone here... C= I recently discovered I had the High quality option enabled for Downloads (offline mode), so I switch to Extreme quality but I don't notice any difference when listening to my songs which I saved before swi...

Visitor

Premium user on an android phone here... C=   I recently discovered I had the High quality option enabled for Downloads (offline mode), so I switch to Extreme quality&nbs...

mabrekito

Newbie

1591 Views

2 replies

0 likes

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Offline music in internal storage but cache is on SD

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going into the internal storage of the phone. My SD card ...

Casual Listener

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going ...

Daniel

Community Legend

418 Views

1 replies

0 likes

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spotify premium

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downloaded spotify and installed it on my phone but when ...

Newbie

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downl...

Daniel

Community Legend

222 Views

1 replies

0 likes

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Problems logging in to Spotify using Facebook on Kindle Fire HDX and desktop computer Windows 7

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday button on my Kindle and they suggested I remove both a...

Visitor

Hi, I cannot log in to Spotify using Facebook on my Kindle Fire HDX, the error message I get is "You've already created an account using this e-mail address" . I contacted Amazon using the Mayday but...

user-removed

Not applicable

499 Views

2 replies

0 likes

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Can't download offline playlist

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've tried redownloading it multiple times and it does ...

Newbie

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've...

274 Views

0 replies

0 likes

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Superuser Contribution Synced offline files won't play without internet connection

Hello! Keep in mind- not a premium user. So, as said above, after I sucessfully sync files from my desktop, they won't play on my android unless there is an internet connection detected. The song names all have a green arrow next to them on my androi...

Casual Listener

Hello!   Keep in mind- not a premium user.   So, as said above, after I sucessfully sync files from my desktop, they won't play on my android unless there is an internet connection ...

Jeremy

Spotify Legend

1335 Views

5 replies

0 likes

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I am abroad and both my Android and Web player won't connect

Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...

Casual Listener

Hi,   I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...

MattSuda

Spotify Star

411 Views

3 replies

0 likes

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Four five seconds by rihanna

Why "Four Five Seconds" by rihanna ia not on spotify?

Newbie

Why "Four Five Seconds" by rihanna ia not on spotify?

MircoKing

Newbie

5763 Views

6 replies

3 likes

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Local files won't play

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...

Gig Goer

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...

Daniel

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes