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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

music stored to sd card

I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.

  • Newbie
  • I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.
  • Daniel
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Help - Maximum playtime for connect

Hello, Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist playing over night then by morning it has stopped. Does any...

  • Regular
  • Hello,   Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist...
  • Daniel
  • Community Legend
  • 1116 Views
  • 8 replies
  • 0 likes
  • 1116 Views
  • 8 replies
  • 0 likes

Aspera R6 running 4.4.4 (what it came with)

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify is doesnt recognise my SD card or my partners.. ( i...

  • Casual Listener
  • ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify ...
  • Daniel
  • Community Legend
  • 1008 Views
  • 5 replies
  • 0 likes
  • 1008 Views
  • 5 replies
  • 0 likes

Volume while streaming

Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6 edge, normal streaming quality, if anyone have the...

  • Newbie
  • Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6...
  • Daniel
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Spotify disconnecting bluetooth when a call comes in then reconnects immediately after.

I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth will disconnect and not allow me to take the call....

  • Regular
  • I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth...
  • Tazzebbug94
  • Regular
  • 876 Views
  • 8 replies
  • 0 likes
  • 876 Views
  • 8 replies
  • 0 likes

Solved!! spotify deleted my offline songs because premium trial ended?

consider the scenario -use premium trial-trial ended-"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ "-spotify deletes all my offline songs because im a free user for a couple hours.-i re...

  • Visitor
  • consider the scenario   -use premium trial -trial ended -"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ " -spotify deletes al...
  • user-removed
  • Not applicable
  • 1222 Views
  • 5 replies
  • 0 likes
  • 1222 Views
  • 5 replies
  • 0 likes

Audio Quality Decreases After a Phone Call

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on speakerphone. This problem then continues throughout ...

  • Regular
  • Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on sp...
  • Daniel
  • Community Legend
  • 3958 Views
  • 6 replies
  • 0 likes
  • 3958 Views
  • 6 replies
  • 0 likes

New update

Hi @Daniel! When will the new update be available through google play store?

  • Roadie
  • Hi @Daniel! When will the new update be available through google play store?
  • Daniel
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • New Update
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! every album plays in shuffle mode

Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.

  • Casual Listener
  • Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.
  • olliegrifter
  • Casual Listener
  • 772 Views
  • 6 replies
  • 0 likes
  • 772 Views
  • 6 replies
  • 0 likes

setting up streaming quality

when I set up streaming quality on android app to "extreme", is the setting the same on my denon AVR than? On the AVR app I have no settings?

  • Gig Goer
  • when I set up streaming quality on android app to "extreme", is  the setting the same on my denon AVR than? On the AVR app I have no settings?
  • Daniel
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Some folders/playlists have disappeared or are out of order

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my folders and playlists disappeared. Accessing my acco...

  • Regular
  • A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my f...
  • Daniel
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

volume and equalization issues Samsung Galaxy 6

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

  • Casual Listener
  • main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...
  • Daniel
  • Community Legend
  • 1223 Views
  • 2 replies
  • 0 likes
  • spotify sound
  • 1223 Views
  • 2 replies
  • 0 likes

Android app using excessive data for past three weeks

For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, having been a user for a number of years now, this is defini...

  • Casual Listener
  •   For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, h...
  • Daniel
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Spotify no longer works on my Galaxy Note 4

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my phone, etc. Nothing works. When I try to open it, I ge...

  • Newbie
  • Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my pho...
  • Daniel
  • Community Legend
  • 2267 Views
  • 2 replies
  • 0 likes
  • 2267 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (2.7.0)

  What's new in this version (2.7.0)   Minor improvements

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.7.0)   Minor improvements
  • 562 Views
  • 0 replies
  • 0 likes
  • Android
    Release Notes
  • 562 Views
  • 0 replies
  • 0 likes

Solved!! Android Tablet and Amazon Fire TV Stick with Spotify Connect

Hi folks, about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, that such a little device has that much power.But about 4 days ...

  • Casual Listener
  • Hi folks,   about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, tha...
  • PinguinofG
  • Casual Listener
  • 9567 Views
  • 4 replies
  • 0 likes
  • Android 4.4
  • 9567 Views
  • 4 replies
  • 0 likes

Solved!! Cant view full widget when screen locked to change song on Sony Experia Z2

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. The control part of the widget is not completely sha...

  • Casual Listener
  • Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. T...
  • JaMiNo
  • Music Fan
  • 2164 Views
  • 6 replies
  • 0 likes
  • 2164 Views
  • 6 replies
  • 0 likes

Solved!! Some albums are on spotify but aren't showing up on the artist page

When I search for the Bleacher's "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the tracks are all grayed out and won't play nor show up on the a...

  • Regular
  • When I search for the Bleacher's  "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the trac...
  • DannyFL
  • Roadie
  • 12498 Views
  • 21 replies
  • 0 likes
  • Albums
  • 12498 Views
  • 21 replies
  • 0 likes

Solved!! Spotify Doesn't Work!!!

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to. I guess it is because of the Musicxmatch app which...

  • Casual Listener
  • Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to....
  • ErickRGuetta
  • Community Legend
  • 1433 Views
  • 7 replies
  • 0 likes
  • 1433 Views
  • 7 replies
  • 0 likes

Solved!! Android app redownload tracks switching cell off and tracks stopping

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64bit. I also _for remote access - use an android cel...

  • Music Fan
  • First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64...
  • kapitikarl
  • Music Fan
  • 787 Views
  • 4 replies
  • 0 likes
  • 787 Views
  • 4 replies
  • 0 likes