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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33109 Views
  • 62 replies
  • 25 likes
  • 33109 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872871 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872871 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25258 Views
  • 3 replies
  • 0 likes
  • 25258 Views
  • 3 replies
  • 0 likes

Spotify Crashing on Startup on 4.1.1 Jelly Bean on Android Tablet

I have tried everything, I have just gotten given this tablet from a friendI've done a clean install, I've restarted my tablet, I've even looked in File manager and deleted all the spotify files..How can this really not been solved yet! I have yes tr...

  • Casual Listener
  • I have tried everything, I have just gotten given this tablet from a friend I've done a clean install, I've restarted my tablet, I've even looked in File manager and deleted all the spotify files.. ...
  • SingleHeart64xo
  • Casual Listener
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Spotify Memory confusion on Android

Argh! Again, Spotify has forgotten where the music is on my phone, both downloaded from Spotify and local. Please help with this very difficult app! First, it suddenly could not play anything; no error messages to help. Then, I got it to re-download ...

  • Music Fan
  • Argh!  Again, Spotify has forgotten where the music is on my phone, both downloaded from Spotify and local.  Please help with this very difficult app!  First, it suddenly could not pla...
  • DiscoDanVMI81
  • Music Fan
  • 594 Views
  • 7 replies
  • 0 likes
  • 594 Views
  • 7 replies
  • 0 likes

Solved!! Spotify keeps deleting my offline playlists

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it apparently doesnt count as an offline device when o...

  • Casual Listener
  • so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it ...
  • Daniel
  • Community Legend
  • 10184 Views
  • 6 replies
  • 2 likes
  • 10184 Views
  • 6 replies
  • 2 likes

Spotify fails again - Please help!

Please, please help me do two things:1. migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and2. get the phone app to find my local music files that had been imported to the online ver of Spotify (and previousl...

  • Music Fan
  • Please, please help me do two things: 1.  migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and 2.  get the phone app to find my local music ...
  • DiscoDanVMI81
  • Music Fan
  • 392 Views
  • 4 replies
  • 0 likes
  • 392 Views
  • 4 replies
  • 0 likes

SD CARD SAVING

My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card.Anyone please.

  • Newbie
  • My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card. Anyone please.
  • Daniel
  • Community Legend
  • 336 Views
  • 1 replies
  • 1 likes
  • Sd card memory low
  • 336 Views
  • 1 replies
  • 1 likes

Spotify stops when switching app

Hello,Could anyone tell me why Spotify stops when I use another app sometimes ?As a new user, I'm really disappointed...Thanks.

  • Casual Listener
  • Hello, Could anyone tell me why Spotify stops when I use another app sometimes ? As a new user, I'm really disappointed... Thanks.
  • Daniel
  • Community Legend
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Solved!! Help! How to turn off shuffle play on my Sony Z1

Hi, am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album. Please help!! Appreciated!!

  • Casual Listener
  • Hi,   am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album.  ...
  • Lovehermione_G
  • Newbie
  • 2451 Views
  • 3 replies
  • 0 likes
  • 2451 Views
  • 3 replies
  • 0 likes

Android app (2.4.0.815) - doesn't remember random and repeat selection

Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "unset".I have an LG G3 running stock Android 5.0.Any...

  • Newbie
  • Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "u...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

"Browse" subcategories broken on mobile app

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc.On a related note, the chance to assign specific subcategories to our playlists for e...

  • Roadie
  • Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc. On a related note, the chance to...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Random songs won't sync

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I enter one of the playlists and then go back to the home scre...

  • Gig Goer
  • This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I...
  • ChrisAhlund
  • Gig Goer
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Control Spotify app from web or desktop client

Hello, I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client to control what's playing on my Samsung tablet (which is wallmo...

  • Casual Listener
  • Hello,   I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client t...
  • gwen_the_hen
  • Casual Listener
  • 702 Views
  • 2 replies
  • 0 likes
  • 702 Views
  • 2 replies
  • 0 likes

no puedo recuperar mi contraseña!

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi cuenta Free.!!! Los pagos se siguen realizando como...

  • Casual Listener
  • Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi ...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

abbonamento Vodafone

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premium.. vorrei sapere se pero visto che non sono piu vo...

  • Casual Listener
  • passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premiu...
  • MattSuda
  • Spotify Star
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Solved!! Profile picture

How i can chance my Profile picture?

  • Newbie
  • How i can chance my Profile picture?
  • MattSuda
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Upgraded to a new phone, my premium is gone!

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absolutely LIVID that I have the free version again, and...

  • Casual Listener
  • So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absol...
  • MattSuda
  • Spotify Star
  • 759 Views
  • 5 replies
  • 1 likes
  • 759 Views
  • 5 replies
  • 1 likes

Playlists just repeat one song non-stop

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

  • Casual Listener
  • I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?
  • Amarro
  • Community Legend
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes

How does WiFi syncing work? (Ad hoc vs. Internet Connection)

Hi all, I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to the router, and then to my phone without ever actually "touch...

  • Newbie
  • Hi all,   I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to t...
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Spotify stops playing music

Hey, i have a problem with my spotify app. I am syncing some tracks from my Desktop PC via WIFI to my Phone.I can play them, but when the track is ending the playlist stops.In older Version i havent got this problem - I was able to play tracks from t...

  • Newbie
  • Hey,    i have a problem with my spotify app.  I am syncing some tracks from my Desktop PC via WIFI to my Phone. I can play them, but when the track is ending the playlist stops. ...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

My new Z2

Every time i try to start up spotify on my Z2 it says that it is forced to close. How do I get past this?

  • Newbie
  • Every time i try to start up spotify on my Z2 it says that it is forced to close.  How do I get past this?
  • Daniel
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes