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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35285 Views
  • 64 replies
  • 25 likes
  • 35285 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873751 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873751 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25500 Views
  • 3 replies
  • 0 likes
  • 25500 Views
  • 3 replies
  • 0 likes

switching files to sd card con moto g

I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb available and more space than the internal memory.

  • Casual Listener
  • I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb avail...
  • Daniel
  • Community Legend
  • 1042 Views
  • 3 replies
  • 0 likes
  • 1042 Views
  • 3 replies
  • 0 likes

11 gigs in my spotify cache for 50 albums???

Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size. Just checked after dowloading another album. Went up 200 mb. Seems rather high for one album in OGG 320.

  • Casual Listener
  • Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size.   Just checked after dowloading another album. Went up 200 mb. Seems rather h...
  • Daniel
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Playlists Won't Sync After Lollipop Update

Hi there - I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any old playlists and that will work - but that's it. Any sugges...

  • Newbie
  • Hi there -   I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any ...
  • Daniel
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! EQUALIZER

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add that phone to the list!

  • Regular
  • I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add...
  • Daniel
  • Community Legend
  • 9327 Views
  • 6 replies
  • 0 likes
  • Android 4.4
    Equalizer
  • 9327 Views
  • 6 replies
  • 0 likes

Playlist is not becoming collaborative

I have tried to make it collaborative however ny friends cannot add any songs to that playlist.

  • Casual Listener
  • I have tried to make it collaborative however ny friends cannot add any songs to that playlist.
  • 289 Views
  • 0 replies
  • 1 likes
  • 289 Views
  • 0 replies
  • 1 likes

Playlist is not arranging the way I want it to

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

  • Casual Listener
  • I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.
  • 3slink
  • Casual Listener
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

spotify synchronisation mit android geht nicht

hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben wlan netzwerk verbunden,mich an- und abgemeldet (mi...

  • Casual Listener
  • hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben ...
  • vitelli
  • Casual Listener
  • 660 Views
  • 5 replies
  • 0 likes
  • 660 Views
  • 5 replies
  • 0 likes

Solved!! cancel my spotify's subscription.

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want to delete my account of spotify. So, can anybody hel...

  • Regular
  • Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want t...
  • MattSuda
  • Spotify Star
  • 1363 Views
  • 29 replies
  • 0 likes
  • 1363 Views
  • 29 replies
  • 0 likes

Solved!! Songs pausing since Lollipop update

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I'm on a slow broadband connection in a rural area s...

  • Casual Listener
  • The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I...
  • -WOKE-
  • Regular
  • 538 Views
  • 2 replies
  • 0 likes
  • 538 Views
  • 2 replies
  • 0 likes

Samsung Galaxy S5 App not working and driving me mad!!!

Hello, please can you help me. i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad. I am using the ipad and S5 in the same location, wifi etc. The S5 continuously buffers even though the...

  • Newbie
  • Hello, please can you help me.    i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad.  I am using the ipad and S5 in ...
  • sirvantez
  • Regular
  • 1517 Views
  • 2 replies
  • 0 likes
  • 1517 Views
  • 2 replies
  • 0 likes

offline albums constantly dissappearing

Hey all, I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work. However, since the latest update all 'saved' albums and artists do not appear on the android phone anymore (Version 4.2.2). On the Mac and the Window...

  • Casual Listener
  • Hey all,   I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work.   However, since the latest update all 'saved' albums and artists do not appear on...
  • pepepepeterson
  • Casual Listener
  • 894 Views
  • 6 replies
  • 0 likes
  • android 4.2.2
    fairphone
    offline availablity
    saved albums
    saved artists
  • 894 Views
  • 6 replies
  • 0 likes

Solved!! won't play music less on wifi

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's going on

  • Casual Listener
  • I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's go...
  • bo0osted
  • Casual Listener
  • 4652 Views
  • 3 replies
  • 0 likes
  • 4652 Views
  • 3 replies
  • 0 likes

Solved!! Spotify will no longer run on my sony xperia z3 compac

Hi, Can anyone help. I have been using my sony xperia z3 compac to spotify for months. Now it simply will not open. I have tried unistalling the app and re installing via the play store. This does not work. Ideas??!!

  • Newbie
  • Hi, Can anyone help.  I have been using my sony xperia z3 compac to spotify for months.  Now it simply will not open.  I have tried unistalling the app and re installing via the p...
  • Daniel
  • Community Legend
  • 2070 Views
  • 1 replies
  • 0 likes
  • 2070 Views
  • 1 replies
  • 0 likes

Solved!! How do I report a problem?

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't heard one of my songs on my play list yet it's all son...

  • Newbie
  • I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't hea...
  • Daniel
  • Community Legend
  • 4534 Views
  • 2 replies
  • 1 likes
  • 4534 Views
  • 2 replies
  • 1 likes

Spotify app can't make transition from wifi to mobile internet

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before it starts playing again. It refuses to go back to p...

  • Casual Listener
  • Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before ...
  • Daniel
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Solved!! Streaming local files on my computer to my phone without downloading them

Hi all, Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having to actually download them? I have a ton of music saved on m...

  • Newbie
  • Hi all,   Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having...
  • MattSuda
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Sending a song to another user not working

For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbox tab on desktop. It works sending through the desk...

  • Newbie
  • For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbo...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Playlist has too many tracks for offline mode?

I have a playlist that just went over 3000 tracks and now when it syncs it says "Too many tracks selected for offline mode". Is there a limit?

  • Newbie
  • I have a playlist that just went over 3000 tracks and now when it syncs it says "Too many tracks selected for offline mode". Is there a limit?
  • Daniel
  • Community Legend
  • 8167 Views
  • 29 replies
  • 2 likes
  • 8167 Views
  • 29 replies
  • 2 likes

no connection/sketchy connection on WiFi.

Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 connected over TPGs NBN. Help please.

  • Newbie
  • Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 ...
  • Daniel
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Sd card storage for offline music

Help!!! I have tried everything in the community I could find but my offline music still goes to my device storage. I have a 32 gig Sd card and only 8 gig on my device (htcm8) but my music still goes to my internal storage. I even fully reset my phon...

  • Casual Listener
  • Help!!! I have tried everything in the community I could find but my offline music still goes to my device storage. I have a 32 gig Sd card and only 8 gig on my device (htcm8) but my music still goes...
  • Daniel
  • Community Legend
  • 9683 Views
  • 11 replies
  • 1 likes
  • 9683 Views
  • 11 replies
  • 1 likes