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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410472 Views

554 replies

37 likes

Account
Free
  • 410472 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8962 Views

0 replies

7 likes

  • 8962 Views
  • 0 replies
  • 7 likes

shuffle in offline mode plays online songs

Dear spotify,Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable):1. Sometimes it recognizes that it should be offline, stops playing and requires reshuffling to ...

Regular

Dear spotify, Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable): 1. Sometimes it recognizes that it sh...

Daniel

Community Legend

1896 Views

16 replies

0 likes

  • 1896 Views
  • 16 replies
  • 0 likes

Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

Casual Listener

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...

user-removed

Not applicable

3709 Views

12 replies

0 likes

Android
sound
volume
  • 3709 Views
  • 12 replies
  • 0 likes

Premium not working

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all of the other tips such as signing in and out, signin...

Casual Listener

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all o...

Daniel

Community Legend

1082 Views

8 replies

0 likes

  • 1082 Views
  • 8 replies
  • 0 likes

Can't save playlists in SD card

Hi,I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed.I've tried almost all of the solutions i've found but when i start spotify the app always displays the same message "No SD Card Found...

Newbie

Hi, I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed. I've tried almost all of the solutions i've found but when i start spotif...

Daniel

Community Legend

1211 Views

3 replies

0 likes

card
Sd
sd card
sdcard
  • 1211 Views
  • 3 replies
  • 0 likes

Storage question

Hi there,I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green icon dissapears, but the app data doesn't decrease! Plea...

Casual Listener

Hi there, I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green ico...

iwecki33

Casual Listener

681 Views

4 replies

0 likes

  • 681 Views
  • 4 replies
  • 0 likes

Solved!! New look on Android - only in version 5?

Is it only Android 5 look? It's gorgeous. Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler. I'm in love with my new phone. Volume is up high, bass loud and proud. Now I can also listen Spotify, us...

Visitor

Is it only Android 5 look? It's gorgeous.       Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler.   I'm...

Daniel

Community Legend

1165 Views

5 replies

2 likes

  • 1165 Views
  • 5 replies
  • 2 likes

Yet another storage question (Cache)

Okay so I've searched and checked the FAQ available and still could not find an answer to this question. I know all about the available offline option etc. and how it takes space and how to clear it, however, it seems when you stream a track and you ...

Newbie

Okay so I've searched and checked the FAQ available and still could not find an answer to this question.   I know all about the available offline option etc. and how it takes space and how to ...

kbrooksc

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Follower function not available

Hi, can't see the people who I follow.Also, please simplify the add follwo function:Entering in the search field the string: spotify:user:username is a really bad user experience. thanks and cheers,michael

Casual Listener

Hi,   can't see the people who I follow. Also, please simplify the add follwo function: Entering in the search field the string: spotify:user:username is a really bad user experience. &nbsp...

791 Views

0 replies

0 likes

  • 791 Views
  • 0 replies
  • 0 likes

Full screen artwork not showing on Galaxy S6 on lock screen

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone. It now shows a small widget that only has a pause and next track option. What happened to the full screen that was t...

Regular

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone.   It now shows a small widget that only has a pause and ne...

thai2000

Roadie

14352 Views

8 replies

3 likes

Android 5.0.2
artwork
Galaxy S6
Samsung
  • 14352 Views
  • 8 replies
  • 3 likes

Connection problem - mobile network

Hi guys, I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update. Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected to mobile network data - whether it's on Edge, 4G or the H+-connec...

Casual Listener

Hi guys,   I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update.  Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected...

Daniel

Community Legend

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

Problem with local files

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading...." under every song, and it is impossible to press t...

Casual Listener

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading.......

Daniel

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

When I click on an artist it keep saying oops something went wrong there.

Yeah so like the ropic says it keeps happening. I have an android does it keep happening anyone else? Or does anyone have any solutions?Thanks

Newbie

Yeah so like the ropic says it keeps happening. I have an android does it keep happening anyone else? Or does anyone have any solutions? Thanks

Daniel

Community Legend

610 Views

1 replies

0 likes

Android
  • 610 Views
  • 1 replies
  • 0 likes

Solved!! Bad quality for downloaded music

I am unable to download my music in appropriate quality to my Caterpillar B15Q: Whenever I synch a playlist on a "fresh" Spotify installation, all music sounds like it's coming out of a tin can with a string on it, and not the pair of Sennheisers att...

Regular

I am unable to download my music in appropriate quality to my Caterpillar B15Q: Whenever I synch a playlist on a "fresh" Spotify installation, all music sounds like it's coming out of a tin can with ...

Daniel

Community Legend

3978 Views

7 replies

0 likes

  • 3978 Views
  • 7 replies
  • 0 likes

Solved!! storage space

All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to download all my music again my phone said it was running ...

Visitor

All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to downlo...

Daniel

Community Legend

1536 Views

5 replies

0 likes

SD-card
storage space
  • 1536 Views
  • 5 replies
  • 0 likes

Where is my music being saved?

So I have this Samsung Galaxy Tab 4 with a 32 GB MicroSD card but my spotify is in the internal memory, and I am downloading my music but I have A LOT of music and i want to know if the music is going to be saved in the SD card because the memory of ...

Visitor

So I have this Samsung Galaxy Tab 4 with a 32 GB MicroSD card but my spotify is in the internal memory, and I am downloading my music but I have A LOT of music and i want to know if the music is goin...

Daniel

Community Legend

714 Views

2 replies

0 likes

Android
SD-card
Sdcard storage muddle
  • 714 Views
  • 2 replies
  • 0 likes

Bulky app design/behaviour when listing someone else public playlists

Within Android app, you may want to list ALL the playlists belonging to someone you follow. First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is there; a mess, when multiple playlists are stored in subfolde...

Roadie

Within Android app, you may want to list ALL the playlists belonging to someone you follow.   First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is t...

user-removed

Not applicable

556 Views

1 replies

0 likes

Android
Playlists
  • 556 Views
  • 1 replies
  • 0 likes

Changed storage location but still taking internal space

Hi there, I have my Spotify set up to store downloaded songs to my external SD which I confirm is working by the using a file Explorer. However I'm running out of internal space and when I checked the app storage information Spotify is still taking s...

Visitor

Hi there, I have my Spotify set up to store downloaded songs to my external SD which I confirm is working by the using a file Explorer. However I'm running out of internal space and when I checked th...

Daniel

Community Legend

1465 Views

1 replies

0 likes

  • 1465 Views
  • 1 replies
  • 0 likes

[Android][Other] Misaligned / bad touch targets in play queue

The Android client of Spotify has misaligned Touchtargets in the Play Queue when trying to open the Track Menu (I don't know its original name). This leads to accidentially playing a Song instead of viewing its Track Menu which can be pretty annoying...

Newbie

The Android client of Spotify has misaligned Touchtargets in the Play Queue when trying to open the Track Menu (I don't know its original name). This leads to accidentially playing a Song instead of ...

MattSuda

Spotify Star

533 Views

1 replies

0 likes

Android
Other
  • 533 Views
  • 1 replies
  • 0 likes

Spotify only partially syncs my playlists

I am trying to sync my offline playlists to my Moto X 2nd generation phone. I added some new tracks today and it only downloaded one of them. So I followed the instructions for clearing all of Spotify's data off my phone to perform a clean install. A...

Newbie

I am trying to sync my offline playlists to my Moto X 2nd generation phone. I added some new tracks today and it only downloaded one of them. So I followed the instructions for clearing all of Spotif...

user-removed

Not applicable

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes