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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376388 Views

541 replies

34 likes

Account
Free
  • 376388 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

  • 7568 Views
  • 0 replies
  • 7 likes

Spotify - The App FROM HELL

I AM GOING TO POST THIS EVERY DAY UNTIL IT IS FIXED. THIS APP IS HELL. I COME IN TO WORK AND JUST WANT TO SIT AND LISTEN TO MY PREPARED DOWNLOADED PLAYLISTS ON MY ANDROID DEVICE. EVERY F88KING DAY. I START PLAYING AND A FEW SECONDS IN IT STOPS. IT TH...

Roadie

I AM GOING TO POST THIS EVERY DAY UNTIL IT IS FIXED.   THIS APP IS HELL.   I COME IN TO WORK AND JUST WANT TO SIT AND LISTEN TO MY PREPARED DOWNLOADED PLAYLISTS ON MY ANDROID DEVICE. &...

EarlPurple

Roadie

1469 Views

12 replies

0 likes

  • 1469 Views
  • 12 replies
  • 0 likes

offline to online issue (android)

hi allsince a few weeks (my) spotify has seriously a problem to go from the offline to the online mode.description:i disable the button offline modetype in an artistthe green circle appears and turns for a long timeafter a while the message "oops som...

Casual Listener

hi all since a few weeks (my) spotify has seriously a problem to go from the offline to the online mode. description: i disable the button offline mode type in an artist the green circle a...

kley2k

Gig Goer

695 Views

5 replies

0 likes

  • 695 Views
  • 5 replies
  • 0 likes

Android Equalizers don't work with Spotify

For the last year, I've had to use Spotify with no Equalizer on my OPO, thinking EQ's were just broken on the phone since it's a cheap Chinese phone with thrown-together parts, or perhaps because of the CyanogenMod ROM. I just switched to a Galaxy S6...

Roadie

For the last year, I've had to use Spotify with no Equalizer on my OPO, thinking EQ's were just broken on the phone since it's a cheap Chinese phone with thrown-together parts, or perhaps becaus...

Daniel

Community Legend

2672 Views

2 replies

0 likes

  • 2672 Views
  • 2 replies
  • 0 likes

not playing selected track

after searching for a artist and selecting the track i want to listen to, the 'shuffle play" button will flash and spotify will play something else.i am using a android device.i know this has been reported previously but i have yet to find a solution...

Casual Listener

after searching for a artist and selecting the track i want to listen to, the 'shuffle play" button will flash and spotify will play something else. i am using a android device. i know this has...

Daniel

Community Legend

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes

Spotify Has Stopped Working message - does not even open !

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair. I have downloaded the Spotify app but keep getting the message Spotify Has Stopped Working - does not even open. All othe apps wo...

Casual Listener

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair.  I have downloaded the Spotify app but keep getting the message Spotify H...

Daniel

Community Legend

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Solved!! Issue Spotify prenium

Hi!!I have an option with my phone's provider that gives me a Spotify prenium account for free.But I noticied that I havent all the options.A friend sent a link to me and when he see all the songs of the artist I just can listen at one.You guys have ...

Casual Listener

Hi!! I have an option with my phone's provider that gives me a Spotify prenium account for free. But I noticied that I havent all the options. A friend sent a link to me and when he see all the so...

Myysery

Casual Listener

864 Views

4 replies

0 likes

  • 864 Views
  • 4 replies
  • 0 likes

Local Files Not Working...

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster. I have 3 albums I am trying to sync to my mobile devices. The...

Casual Listener

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster.  &nb...

the_wrizzle

Casual Listener

917 Views

3 replies

0 likes

  • 917 Views
  • 3 replies
  • 0 likes

shuffle in offline mode plays online songs

Dear spotify,Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable):1. Sometimes it recognizes that it should be offline, stops playing and requires reshuffling to ...

Regular

Dear spotify, Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable): 1. Sometimes it recognizes that it sh...

Daniel

Community Legend

1645 Views

16 replies

0 likes

  • 1645 Views
  • 16 replies
  • 0 likes

Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

Casual Listener

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...

user-removed

Not applicable

3458 Views

12 replies

0 likes

Android
sound
volume
  • 3458 Views
  • 12 replies
  • 0 likes

Premium not working

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all of the other tips such as signing in and out, signin...

Casual Listener

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all o...

Daniel

Community Legend

962 Views

8 replies

0 likes

  • 962 Views
  • 8 replies
  • 0 likes

Can't save playlists in SD card

Hi,I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed.I've tried almost all of the solutions i've found but when i start spotify the app always displays the same message "No SD Card Found...

Newbie

Hi, I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed. I've tried almost all of the solutions i've found but when i start spotif...

Daniel

Community Legend

1161 Views

3 replies

0 likes

card
Sd
sd card
sdcard
  • 1161 Views
  • 3 replies
  • 0 likes

Storage question

Hi there,I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green icon dissapears, but the app data doesn't decrease! Plea...

Casual Listener

Hi there, I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green ico...

iwecki33

Casual Listener

620 Views

4 replies

0 likes

  • 620 Views
  • 4 replies
  • 0 likes

Solved!! New look on Android - only in version 5?

Is it only Android 5 look? It's gorgeous. Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler. I'm in love with my new phone. Volume is up high, bass loud and proud. Now I can also listen Spotify, us...

Visitor

Is it only Android 5 look? It's gorgeous.       Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler.   I'm...

Daniel

Community Legend

1061 Views

5 replies

2 likes

  • 1061 Views
  • 5 replies
  • 2 likes

Yet another storage question (Cache)

Okay so I've searched and checked the FAQ available and still could not find an answer to this question. I know all about the available offline option etc. and how it takes space and how to clear it, however, it seems when you stream a track and you ...

Newbie

Okay so I've searched and checked the FAQ available and still could not find an answer to this question.   I know all about the available offline option etc. and how it takes space and how to ...

kbrooksc

Community Legend

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Follower function not available

Hi, can't see the people who I follow.Also, please simplify the add follwo function:Entering in the search field the string: spotify:user:username is a really bad user experience. thanks and cheers,michael

Casual Listener

Hi,   can't see the people who I follow. Also, please simplify the add follwo function: Entering in the search field the string: spotify:user:username is a really bad user experience. &nbsp...

774 Views

0 replies

0 likes

  • 774 Views
  • 0 replies
  • 0 likes

Full screen artwork not showing on Galaxy S6 on lock screen

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone. It now shows a small widget that only has a pause and next track option. What happened to the full screen that was t...

Regular

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone.   It now shows a small widget that only has a pause and ne...

thai2000

Roadie

14192 Views

8 replies

3 likes

Android 5.0.2
artwork
Galaxy S6
Samsung
  • 14192 Views
  • 8 replies
  • 3 likes

Connection problem - mobile network

Hi guys, I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update. Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected to mobile network data - whether it's on Edge, 4G or the H+-connec...

Casual Listener

Hi guys,   I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update.  Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected...

Daniel

Community Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Problem with local files

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading...." under every song, and it is impossible to press t...

Casual Listener

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading.......

Daniel

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

When I click on an artist it keep saying oops something went wrong there.

Yeah so like the ropic says it keeps happening. I have an android does it keep happening anyone else? Or does anyone have any solutions?Thanks

Newbie

Yeah so like the ropic says it keeps happening. I have an android does it keep happening anyone else? Or does anyone have any solutions? Thanks

Daniel

Community Legend

583 Views

1 replies

0 likes

Android
  • 583 Views
  • 1 replies
  • 0 likes