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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195547 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195547 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537118 Views

78 replies

3 likes

  • 537118 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

442042 Views

565 replies

37 likes

Account
Free
  • 442042 Views
  • 565 replies
  • 37 likes

Offline musics are disappearing

I'm a premium user almost the begining Spotify came to Brasil. The only reason I pay is to listen when I'm offline. But even downloaded all the musics in the playlist, when I'm offline a lot of musics doesn't play.It is boring me because probably I'm...

Casual Listener

I'm a premium user almost the begining Spotify came to Brasil. The only reason I pay is to listen when I'm offline. But even downloaded all the musics in the playlist, when I'm offline a lot of music...

leopereshz

Casual Listener

732 Views

2 replies

0 likes

Bug Playlist
Offline songs
Premium
  • 732 Views
  • 2 replies
  • 0 likes

Connection Problems with HTC M8 One

I subscribed to Spotify yesterday, everything was working great - it was working on my lap top and mobile phone. Now, all of sudden it won't let me log on to my mobile phone. The phone is a HTC - M8 One. I have tried uninstalling the app & re-install...

Newbie

I subscribed to Spotify yesterday, everything was working great - it was working on my lap top and mobile phone. Now, all of sudden it won't let me log on to my mobile phone.   The phone is a ...

NemanjaV95

Music Fan

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Sound goes low

Why does sound go lower when songs play?

Newbie

Why does sound go lower when songs play?

user-removed

Not applicable

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

cancelling subscription

Hi I am trying to cancel my free subscription to premium, when I go to my subscription page there is no view options it just gives me the option to extend my free subscription, could you please help me to sort this out ASAP thanks

Casual Listener

Hi I am trying to cancel my free subscription to premium, when I go to my subscription page there is no view options it just gives me the option to extend my free subscription, could you please help ...

MattSuda

Spotify Star

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

Some songs do not play

I've noticed that on my android device (LG G2) that certain songs, like "call me" by shinedown or "car radio" by twenty one pilots, do not play. I can select the song, and the little timer that moved from left to right to show the progression of the ...

Newbie

I've noticed that on my android device (LG G2) that certain songs, like "call me" by shinedown or "car radio" by twenty one pilots, do not play. I can select the song, and the little timer that moved...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Galaxy S5 sound problem

For some reason my Bluetooth volume in my car is really low when I'm using spotify. All apps are closed and nothing is running in the background. could it be another equalizer issue?? Cuz i have to turn it up twice as loud to listen to it at a normal...

Casual Listener

For some reason my Bluetooth volume in my car is really low when I'm using spotify. All apps are closed and nothing is running in the background. could it be another equalizer issue?? Cuz i have to t...

twobblez

Casual Listener

595 Views

2 replies

0 likes

  • 595 Views
  • 2 replies
  • 0 likes

(Android) Automatically deleted offline mode on playlist!

I was driving home and playing music with my android phone playing one of my offline playlists, and all of a sudden the offline mode was turned off and most of the tracks were unable to play, I wasn't even connected to internet and it just **bleep**i...

Music Fan

I was driving home and playing music with my android phone playing one of my offline playlists, and all of a sudden the offline mode was turned off and most of the tracks were unable to play, I wasn'...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

MOTO E SAVE OFFLINE PLAYLIST' S on SD Card is not working

Hi I just bought a brand new MOTO E and put Spotify on it.The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card (which works!)I tried a lot of solutions from the forum here. empty cache red...

Casual Listener

Hi  I just bought a brand new MOTO E and put Spotify on it. The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card  (which works...

Cryptus

Casual Listener

1272 Views

3 replies

0 likes

  • 1272 Views
  • 3 replies
  • 0 likes

downloading songs

When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1

Newbie

When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1

Cryptus

Casual Listener

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Error when Playing the Song "Nirvana" from Favorite

Hello dear Spotify, hopefully i have found the right place for error reporting.When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly "stops" so you cant here anything after 1:20/1:21 . Hop...

Casual Listener

Hello dear Spotify, hopefully i have found the right place for error reporting. When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly ...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

I paid but says the payment was not made

It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?

Casual Listener

It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?

MattSuda

Spotify Star

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

Offline music no longer available

I have about 50 albums which I have downloaded so that I can listen while I am offline. Today all albums were no longer available offline and I have had to download them all again. Any reason for this?

Casual Listener

I have about 50 albums which I have downloaded so that I can listen while I am offline. Today all albums were no longer available offline and I have had to download them all again.  Any reason&n...

shaun_plant-nz

Casual Listener

703 Views

2 replies

0 likes

  • 703 Views
  • 2 replies
  • 0 likes

Spotify App makes my phone Frozen/Unresponsive over and over!!!!

I don't know if this is a problem for everyone, but its a serious problem for me. Almost once every few minutes Spotify makes my phone completely freeze! It happens only if I skip a part of a song, or move through my tracks to fast. I know its going ...

Newbie

I don't know if this is a problem for everyone, but its a serious problem for me.   Almost once every few minutes Spotify makes my phone completely freeze!  It happens only ...

jasonmasque

Newbie

4159 Views

7 replies

2 likes

  • 4159 Views
  • 7 replies
  • 2 likes

no longer have Facebook, how do I log in?

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

Newbie

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

Molis83

Regular

1525 Views

4 replies

0 likes

  • 1525 Views
  • 4 replies
  • 0 likes

Android powers down and restarts when I try playing a song

Hello, I have a Motorola Droid Razr M (android version 4.1.2) running the latest version of spotify (2.9.0.890) and this issue started ever since I updated to this version of spotify. When I am connected to bluetooth on my 2013 Ford Escape, I am unab...

Newbie

Hello,   I have a Motorola Droid Razr M (android version 4.1.2) running the latest version of spotify (2.9.0.890) and this issue started ever since I updated to this version of spotify. When I...

704 Views

0 replies

0 likes

Android
bluetooth
droid razr m
motorola
shut down
  • 704 Views
  • 0 replies
  • 0 likes

Last.fm Android app updated, scrobbling Spotify et al now

Yesterday an update of the official Last.fm Android app was released in the AppStore:https://play.google.com/store/apps/details?id=fm.last.androidYou can scrobble Spotify, SoundCloud, Deezer, Rdio, Google Play et al with an offline scrobble cache now...

Roadie

Yesterday an update of the official Last.fm Android app was released in the AppStore: https://play.google.com/store/apps/details?id=fm.last.android You can scrobble Spotify, SoundCloud, Deezer,...

1864 Views

0 replies

1 likes

last.fm for android
offline scrobble cache
  • 1864 Views
  • 0 replies
  • 1 likes

Really don't like the new design in landscape!

Hi guys, I love the new desgin when in portrait mode however it looks aweful and disjointed in landscape, I primarily use spotify on my android headunit which is obvously always in landscape mode and the athstetics and usablity have decreased conside...

Casual Listener

 Hi guys, I love the new desgin when in portrait mode however it looks aweful and disjointed in landscape, I primarily use spotify on my android headunit which is obvously always in landscape mo...

541 Views

0 replies

1 likes

  • 541 Views
  • 0 replies
  • 1 likes

Songs stopping after 1 1/2 songs - not streaming properly

I have Spotify premium and when I go to any of my playlists and play a song, it only plays for about 4-5 minutes and then it abruptly STOPS, not pauses, but fully stops and I need to go back into my playlist and either select the song to play from th...

Newbie

I have Spotify premium and when I go to any of my playlists and play a song, it only plays for about 4-5 minutes and then it abruptly STOPS, not pauses, but fully stops and I need to go back into my ...

540 Views

0 replies

0 likes

  • 540 Views
  • 0 replies
  • 0 likes

Selective Offline save

I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?

Newbie

I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?

Daniel

Community Legend

830 Views

2 replies

0 likes

idea
Offline Access
Spotify
  • 830 Views
  • 2 replies
  • 0 likes

Offline mode or my phone's Airplane mode makes me login?

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will be no internet available (at all) and I have a wei...

Casual Listener

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will...

whistlerpat

Casual Listener

1365 Views

3 replies

0 likes

  • 1365 Views
  • 3 replies
  • 0 likes