Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few seconds, and then back to the playlist page (or another Now Playing, Discover, My Music, etc. page). On 3G/4G or Wifi it constantly tries to download playlists, stopping only a few songs in and then restarts the download. Music won't play longer than a few seconds due to being kicked back to the Login screen or because the Downloads restarting have paused playback. Attempting to Sync with Windows Desktop Spotify also only connect intermittently (Syncs for three seconds or so before disappearing from Sync list, then reappears and restarts sync).
This makes it impossible to do anything functionally within the app. I have cleared the cache within the app and in the phone's App manager, uninstalled Spotify, restarted my phone, re-installed. I've tried alternative accounts, without Wifi, without Desktop Spotify on (to avoid conflicts), and no situation resolves the issue. It started only after the latest redesign's update this week.
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. Open Spotify
What I expected to happen
For Login to work and then playlists to play normally.
Did you restart your device when troubleshooting in section B?
Did you read the connection troubleshooting tips?
Galaxy Note 3
Device’s Operating System
What type of account do you have?
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
Space left on your SD card (if applicable)
Is your device rooted?
Are you using a custom ROM, if so which one, exactly?
Did you set your external SD card as storage location?
Did you manually install an older version before installing the latest version from the Play Store?
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
If you said "No", when does the issue not occur?
My mobile Spotify version
My desktop Spotify version (if applicable)
My mobile provider and country
Do you have a Spotify (non-Facebook) login?
Are you logging in with Facebook or with your Spotify login details?
Do you have any screenshots you can attach to more clearly explain your issue?
Solved! Go to Solution.
Today , i try a new option. I installed an old version apk with this site https://community.spotify.com/t5/Help-Android/REQUEST-Previous-version-of-the-client-APK/td-p/79997?...
It's working... I hope for a long time.
Just got this e-mail from the Spotify support team:
Spotify Senior Service Advisor"
So, I tried to download the new app in the app store, and guess what? IT WORKED!!
The app is called "Spotify Music", not the one that's called just "Spotify".
It will like he said in the e-mail most likely delete all your downloaded playslists. That's what happened to me. But I figure it is a small price to pay.
So, now I am resubscribing to Spotify (after cancelling my subscription), and I hope we won't have any difficulties like this in the future.