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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6164 Views

0 replies

7 likes

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  • 0 replies
  • 7 likes

Solved!! Spotify does'nt work on all accounts

Hi, I installed Spotify on my Samsung Galaxy S4 Tab 10.1, and it crashed immediately after opening, although it does stay open most of the times and gives the error all the time. BUT, now I discovered that Spotify DOES work on my girlfriends account ...

Visitor

Hi, I installed Spotify on my Samsung Galaxy S4 Tab 10.1, and it crashed immediately after opening, although it does stay open most of the times and gives the error all the time.   BUT, now ...

user-removed

Not applicable

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Solved!! playlist tracks stopping after each play

This is infuriating, I can only listen to one track at a time on my playlists

Casual Listener

This is infuriating, I can only listen to one track at a time on my playlists

Daniel

Community Legend

504 Views

2 replies

0 likes

  • 504 Views
  • 2 replies
  • 0 likes

Spotify app gone slow

So I pay for premium monthly and over the past month or so its gotten really slow, regardless of the internet connection. I thought it may be the storage on my phone, so I factory reset and redownloaded the Spotify app. Its worse. Literally takes age...

Newbie

So I pay for premium monthly and over the past month or so its gotten really slow, regardless of the internet connection. I thought it may be the storage on my phone, so I factory reset and redownloa...

an0nym0us

Newbie

579 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Reproducable playback errors on one album

I am getting continous and reproducable playback errors on one specific album ("Firestorm" (2004) from "Tvangeste"). Is this issue connected to my account in any way or is it a problem with the data stored on spotify? I have this problem on two diffe...

Casual Listener

I am getting continous and reproducable playback errors on one specific album ("Firestorm" (2004) from "Tvangeste"). Is this issue connected to my account in any way or is it a problem with the data ...

GNUaquin

Casual Listener

766 Views

5 replies

0 likes

  • 766 Views
  • 5 replies
  • 0 likes

Solved!! Can only shuffle play on Galaxy Tab 2 10.1

Hi all, can anyone shed some light on this please? I understood that Spotify Free will behave as on the PC version on tablets over 7"? But on my Galaxy Tab 2 10.1 (UK model GT-p5110. Android 4.2.2) I have only the Shuffle Play option available. Any i...

Casual Listener

Hi all, can anyone shed some light on this please? I understood that Spotify Free will behave as on the PC version on tablets over 7"? But on my Galaxy Tab 2 10.1 (UK model GT-p5110. Android 4.2.2) I...

Daniel

Community Legend

752 Views

3 replies

0 likes

  • 752 Views
  • 3 replies
  • 0 likes

Followers activity feed suggestion

I think it would be pretty cool if the mobile version of spotify let's us see what our friends are listening too!One of my favorite way of appreciating my friends is when I buy them LP's and EP's. And I know they have this function on the desktop/lap...

Newbie

I think it would be pretty cool if the mobile version of spotify let's us see what our friends are listening too! One of my favorite way of appreciating my friends is when I buy them LP's and EP's. ...

Daniel

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Shuffle function not working well?

Hey Community, Forgive me if there is already a thread out there for this problem, I didn't do a search. Anyways, it seems like the shuffle function on my Galaxy S5 isn't working well. It seems to play the same 20-30 songs out of a cluster of the ent...

Newbie

Hey Community,   Forgive me if there is already a thread out there for this problem, I didn't do a search.   Anyways, it seems like the shuffle function on my Galaxy S5 isn't workin...

MattSuda

Spotify Star

313 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Playing non-spotify (previously downloaded to phone) music on spotify app

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and playable through the Spotify app. I can no longer, ...

Casual Listener

I have several gb of music downloaded to my phone from before I subscribed to Spotify. When I first downloaded and subscribed to Spotify I'm relatively certain that this music was visible within and ...

ian_m_wilson

Casual Listener

592 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Transferring music from Google Music to Spotify?

Can I move over to spotify and not lose all my music on Google Music? I want everything in my current music playlists etc in Spotify as otherwise it'll take ages to set up.

Newbie

Can I move over to spotify and not lose all my music on Google Music? I want everything in my current music playlists etc in Spotify as otherwise it'll take ages to set up.

Daniel

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Ich kann kein Song abspielen

Wenn ich auf einen gespeicherten Song klicke (Android), dann ploppt das SHUFFLE Symbol auf und der Song startet nicht

Newbie

Wenn ich auf einen gespeicherten Song klicke (Android), dann ploppt das SHUFFLE Symbol auf und der Song startet nicht  

Daniel

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

album suggested song

When ever I play an album it will play one song from the album and the rest will be from other albums.

Newbie

When ever I play an album it will play one song from the album and the rest will be from other albums.

Daniel

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

spotify connect doesn't see my yamaha reciver

Hi.I have yamaha reciver rxv777.I want to hear music from my LG G3 phone, using the speakers of my reciver, which supposed to support spotify App.Currantly I'm in a 30 days trail mode.Spotify doesn't recognize my reciver, although we are on the same ...

Newbie

Hi. I have yamaha reciver rxv777. I want to hear music from my LG G3 phone, using the speakers of my reciver, which supposed to support spotify App. Currantly I'm in a 30 days trail mode. Spotify...

Daniel

Community Legend

1030 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

HTC DesireA8181 this unit is not compatible with this version

I am not sure if this has been posted before but i can't find it i just got a "new" phone today, which is the HTC Desire A8181. It won't let me download spotify music from the app store. Help?

Regular

I am not sure if this has been posted before but i can't find it 🙂 i just got a "new" phone today, which is the HTC Desire A8181. It won't let me download spotify music from the app store. Help?

Cosmicfart

Regular

658 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Stop start stop start hang hang hang - stop doing your own stupid stuff and put the user first.

All I want to do is: 1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next one at any point. I go in and I'm getting stop start stop start i...

Roadie

All I want to do is:   1. Put a playlist to play and listen to it. And I expect the current track to show as "green". 2. Be able to remove a track from this playlist and skip to the next o...

EarlPurple

Roadie

747 Views

4 replies

0 likes

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  • 4 replies
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Strange sounds when android plays music.

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound like. This happens with and without headphones, and o...

Casual Listener

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound ...

Daniel

Community Legend

3989 Views

1 replies

0 likes

Android
KitKat
playback
strange noises
  • 3989 Views
  • 1 replies
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Help!! Sync phone to computer

My phone will not show up under my offline devices. I've tried uninstalling and reinstalling on both computer and phone and that doesnt work. Im signed in though the same account (facebook) on each, and i've tried everything to fix it but nothing is ...

Casual Listener

My phone will not show up under my offline devices.  I've tried uninstalling and reinstalling on both computer and phone and that doesnt work.  Im signed in though the same account (faceboo...

MattSuda

Spotify Star

420 Views

2 replies

0 likes

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Solved!! Touch preview has stopped working

hi, I have Spotify on both my iPhone 5c and on my Hudl2 android tablet. For some reason the touch preview of tracks has stopped working on my tablet (which I find to be one of the most impressive features of Spotify) but it still works on my iPhone. ...

Casual Listener

hi, I have Spotify on both my iPhone 5c and on my Hudl2 android tablet.  For some reason the touch preview of tracks has stopped working on my tablet (which I find to be one of the most impres...

MattSuda

Spotify Star

2866 Views

6 replies

1 likes

  • 2866 Views
  • 6 replies
  • 1 likes

Spotify stops after 1 song!

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Regular

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Daniel

Community Legend

686 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Bluetooth A2DP issue?

Hi Whenever I use bluetooth headphones I have to manually press next to play the next track. With bluetooth off all tracks play with no problem. Why is that? I have a Sony MW600 bluetooth.

Regular

Hi   Whenever I use bluetooth headphones I have to manually press next to play the next track. With bluetooth off all tracks play with no problem. Why is that?   I have a Sony ...

very_452001

Regular

3279 Views

10 replies

0 likes

  • 3279 Views
  • 10 replies
  • 0 likes