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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387691 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

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Unable to rewind or go back with song.

Before this last upgrade I was able to rewind or replay the song. Now the only option is to pause or go forward to the next song.

Casual Listener

Before this last upgrade I was able to rewind or replay the song. Now the only option is to pause or go forward to the next song.

Daniel

Community Legend

459 Views

1 replies

0 likes

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Why can't I find my play lists after I upgraded to premium membership!?

I upgraded to the premium subscription followed the directions in the help section and now my play lists are gone!! I really only had like one Playlist since I'm just getting started but it was 489 songs!! Please tell me I don't have to start over ag...

Casual Listener

I upgraded to the premium subscription followed the directions in the help section and now my play lists are gone!! I really only had like one Playlist since I'm just getting started but it was 489 s...

Daniel

Community Legend

325 Views

1 replies

0 likes

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[SOLVED] App locks and then reboots phone

Two days ago i decided to reinstall Spotify after trying out other services for a couple of months, but i found out that the latest version on the Play Store was hanging and then rebooting my phone (Alcatel 6033 with Android 4.1). At first i got it w...

Casual Listener

Two days ago i decided to reinstall Spotify after trying out other services for a couple of months, but i found out that the latest version on the Play Store was hanging and then rebooting my phone (...

807 Views

0 replies

1 likes

  • 807 Views
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7Gb Free space but don't download music offline - Android

Hi all! i have Frees pace bud don't download music offline (see the image in attachments). I have restarted the phone many time, but nothing. How i can download more music?In the phone i have 190 song for linstening offline, no more. Thanks in advanc...

Newbie

Hi all!   i have Frees pace bud don't download music offline  (see the image in attachments). I have restarted the phone many time, but nothing. How i can download more music? In the pho...

Daniel

Community Legend

537 Views

1 replies

0 likes

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Solved!! HTC One

Good Morning, Just a quick questions, are you able to get Spotify on the brand new HTC One? I am thinking about upgrading my phone and would hate to be with Spotify. Cheers!

Gig Goer

Good Morning,   Just a quick questions, are you able to get Spotify on the brand new HTC One?   I am thinking about upgrading my phone and would hate to be with Spotify.   Cheers!

Hinal1977

Casual Listener

9548 Views

22 replies

0 likes

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Cannot connect

Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there a problem?

Roadie

Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there...

newnexo

Roadie

1334 Views

7 replies

0 likes

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Saved albums on my PC do not match mobile

Randomly I only have some of my most recent saved albums showing up on my mobile account. The rest have seemed to disappear. Any solutions to get them to match up with my PC again?

Casual Listener

Randomly I only have some of my most recent saved albums showing up on my mobile account. The rest have seemed to disappear. Any solutions to get them to match up with my PC again?

Daniel

Community Legend

474 Views

1 replies

0 likes

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Galaxy S5 problem

Hi .Spotify on my s5 is really terrible .I can't seem to stream music nicely .It keeps stopping like YouTube buffering .I've never had this problem on my iPhone . it streams perfectly well on the iPhone .By the way ,I'm using my phones internal memor...

Casual Listener

Hi .Spotify on my s5 is really terrible .I can't seem to stream music nicely .It keeps stopping like YouTube buffering .I've never had this problem on my iPhone . it streams perfectly well on the iPh...

Daniel

Community Legend

694 Views

2 replies

0 likes

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Buzzing noise since the installation of Spotify on OnePlus One

I installed Spotify yesterday, because it comes free with my Fido plan, and I'm loving it. I have one problem. I get these random buzzing noises, and not just on Spotify, but everywhere, including YouTube videos, when I'm using speakers and headphone...

Newbie

I installed Spotify yesterday, because it comes free with my Fido plan, and I'm loving it. I have one problem. I get these random buzzing noises, and not just on Spotify, but everywhere, including Yo...

380 Views

0 replies

0 likes

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I've run out of space!

I'm really happy with almost everything after purchasing spotify premium! I only have one problem... I have a massive ranging taste in music! i've reached the 3333 song limit and 9999 save limit is there anyway I can save more music? I have a 64gb mi...

Newbie

I'm really happy with almost everything after purchasing spotify premium! I only have one problem... I have a massive ranging taste in music! i've reached the 3333 song limit and 9999 save limit 😕 i...

MichaelJerzak

Composer

2307 Views

1 replies

2 likes

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When unmark offline playlist the space on device is not released

When unmark an offline playlist the space on device is not released automatically. So, all the time i need to clear my entire list abd redownload all of them again ? In ios its not like this, why in android this happens ? please someine could teachs ...

Casual Listener

When unmark an offline playlist the space on device is not released automatically. So, all the time i need to clear my entire list abd redownload all of them again ? In ios its not like this, why in ...

394 Views

0 replies

0 likes

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Solved!! Spotify Connect: PC <=> Onkyo OK, PC <=> Andoid Phone OK, Onkyo <=> Android Phone Not OK

I have a Problem with Spotify Connect when using my Android Phone (Version 2.9.0.890) and my Onkyo TX-NR535 (FW Version 1081-0110-0000).It works like a charm between my Onkyo and my PC (Version 1.0.6.80.g2a801a53) but not between the Onkyo and the Ph...

Casual Listener

I have a Problem with Spotify Connect when using my Android Phone (Version 2.9.0.890) and my Onkyo TX-NR535 (FW Version 1081-0110-0000). It works like a charm between my Onkyo and my PC (Version 1.0...

narf

Casual Listener

854 Views

1 replies

0 likes

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  • 1 replies
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How to add your own songs to Spotify my songs?

How do I do this because a few of my songs are missing. For example, No wood just trees by Reverend and the MakersThanks,Callum

Regular

How do I do this because a few of my songs are missing. For example, No wood just trees by Reverend and the Makers Thanks, Callum

Daniel

Community Legend

978 Views

4 replies

0 likes

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Solved!! Internet connection fails after phone update, can't log in!!

Hey,I have a Galaxy5S and I'm using Spotify now for quite a while. But today the internet connection wouldnt work after I installed the new update first I restarted my phone after that didn't work. I de-& re-installed spotify. Now I cant even Log in,...

Newbie

Hey, I have a Galaxy5S and I'm using Spotify now for quite a while. But today the internet connection wouldnt work after I installed the new update first I restarted my phone after that didn't work....

Ollie6

Casual Listener

648 Views

2 replies

1 likes

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album in wrong oder after adding it to my collection

I added and downloaded the auiobook 1Q84 from Haruki Murakami.After adding it to my collcetion, the order is wrong. Shuffle is disabled. Other albums doesn't seem to bee effected.I can work around that, by openig the currently playing track in full s...

Newbie

I added and downloaded the auiobook 1Q84 from Haruki Murakami. After adding it to my collcetion, the order is wrong. Shuffle is disabled. Other albums doesn't seem to bee effected. I can work aroun...

364 Views

0 replies

0 likes

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A want to know if a have to pay or upgrade,to listen to the music off line

Want to no after I've downloaded the songs in my house with my wifeDo a still get to listen to them even though iam off-line

Casual Listener

Want to no after I've downloaded the songs in my house with my wife Do a still get to listen to them even though iam off-line

OviiiOne

Community Legend

365 Views

1 replies

0 likes

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  • 1 replies
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A want to know if a have to pay or upgrade,to listen to the music off line

Want to no after I've downloaded the songs in my house with my wifeDo a still get to listen to them even though iam off-line

Casual Listener

Want to no after I've downloaded the songs in my house with my wife Do a still get to listen to them even though iam off-line

222 Views

0 replies

0 likes

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Is there an intent for add to my music?

I'd also be interested in a complete liset of available intents. 

Regular

I'd also be interested in a complete liset of available intents. 

cruelty

Regular

1123 Views

4 replies

0 likes

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App works when it wants.

Everyone I use the app, it is very slow. Search is slow, if it works at all. Sometimes it tells me I am offline when I'm not. Sometimes the search will just time out. When I try loading my artists/albums/tracks, it will only load maybe half and the r...

Newbie

Everyone I use the app, it is very slow. Search is slow, if it works at all. Sometimes it tells me I am offline when I'm not. Sometimes the search will just time out. When I try loading my artists/al...

326 Views

0 replies

0 likes

  • 326 Views
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  • 0 likes