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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1559 Views

0 replies

6 likes

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help i cant download my local files

I have been fighting with this for hours, i can't download my local files to my note 3 and yes ive read the other solutions and nothing has worked! seeking help!

Casual Listener

I have been fighting with this for hours, i can't download my local files to my note 3 and yes ive read the other solutions and nothing has worked! seeking help!

Shell57

Casual Listener

715 Views

3 replies

0 likes

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  • 3 replies
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Equalizer

Galaxy S6 Edge While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it to take effect. Won't change while music is playing at all. ...

Casual Listener

Galaxy S6 Edge   While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it ...

ArmsAsuncion

Roadie

1679 Views

5 replies

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Solved!! How do you turn off Shuffle Pla

I'm having trouble with Spotify on my galaxy s6. I can't figure out how to turn off shuffle play. Please help!

Visitor

I'm having trouble with Spotify on my galaxy s6. I can't figure out how to turn off shuffle play. Please help!

DannyFL

Roadie

1186 Views

8 replies

0 likes

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Solved!! Spotify Files

What are all the files I have from spotify in the My Files storage? They are taking up about 2gigs of space and I am wondering what would happen if I delete them. I can't really tell what they are for since they only have names like 6a or 7f. Anyone ...

Casual Listener

What are all the files I have from spotify in the My Files storage? They are taking up about 2gigs of space and I am wondering what would happen if I delete them. I can't really tell what they are fo...

DannyFL

Roadie

428 Views

1 replies

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Ford Sync - Features no longer visible

Prior to latest update ford sync worked fine. Since update I cannot browse, play playlist artist etc. When selecting 'More' I am presented with a single 'Close Spotify' option.please fix.

Regular

Prior to latest update ford sync worked fine. Since update I cannot browse, play playlist artist etc. When selecting 'More' I am presented with a single 'Close Spotify' option.please fix.

Riggsy

Regular

368 Views

1 replies

0 likes

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Changing playlist download location

Hey guys, I have an 8gb phone with a 32gb SD card. I'm trying to get my playlists to save to the 32gb card, but every time I restart the download it saves to my phone by default. Is there a workaround for this?

Newbie

Hey guys, I have an 8gb phone with a 32gb SD card. I'm trying to get my playlists to save to the 32gb card, but every time I restart the download it saves to my phone by default. Is there a workaroun...

LordRollin

Community Legend

552 Views

1 replies

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Offline

I download songs for offline play and it works but some time later or the next day,I need to download them again or they won't play offline.I just don't like this and it's also inconvenient because I don't have too much space on my phone and I don't ...

Casual Listener

I download songs for offline play and it works but some time later or the next day,I need to download them again or they won't play offline.I just don't like this and it's also inconvenient because I...

LordRollin

Community Legend

366 Views

1 replies

0 likes

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Scroll bug on Android

I've been using the new update a while now and i noticed a bug (I think) on the blue scroll slider. If you take a look at the first image you can see the blue scroll bar in the top right corner. First of all it seems to be postitioned in a very odd p...

Roadie

I've been using the new update a while now and i noticed a bug (I think) on the blue scroll slider.   If you take a look at the first image you can see the blue scroll bar in the top right c...

Rety

Casual Listener

705 Views

3 replies

2 likes

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Unable to make a playlist public on my android device

Premium service - only one playlist, starred I've tried 20+ times to publish/make public my playlist with no success. It keeps telling me it has been published/made public, but that's about it. Any help is appreciated. User name is rjsundean. Spotify...

Casual Listener

Premium service - only one playlist, starred   I've tried 20+ times to publish/make public my playlist with no success.  It keeps telling me it has been published/made public, but ...

Pauel1990

Newbie

546 Views

4 replies

0 likes

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spotify pauses every time I lock my phone.

I just got the galixy s6 and everytime I change a song then turn my phone off spotify pauses. Does anyone have any clue why this is happening, it's getting really annoying

Newbie

I just got the galixy s6 and everytime I change a song then turn my phone off spotify pauses. Does anyone have any clue why this is happening, it's getting really annoying

Daniel

Community Legend

323 Views

1 replies

0 likes

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Solved!! How to deactivate shuffle mode

Hi guys I'm using Android 4.4.2 and Spotify 2.8.0.1081 with a premium account. The issue is sometimes I can't deactivate the shuffle mode of playlists or albums.Let's say the shuffle mode is off. I start a playlist with the shuffle button. Everyting ...

Casual Listener

Hi guys   I'm using Android 4.4.2 and Spotify 2.8.0.1081 with a premium account.   The issue is sometimes I can't deactivate the shuffle mode of playlists or albums. Let's say the...

Roots1405

Casual Listener

950 Views

2 replies

1 likes

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Solved!! Local Files Playlist, pausing after every song

Basically I added a few local file from my PC onto spoitfy and made a playlist of those songs, it works fine on my computer however on my LG G3 Android, that playlist in particular stops every one or two songs and I have to manually press play again ...

Casual Listener

Basically I added a few local file from my PC onto spoitfy and made a playlist of those songs, it works fine on my computer however on my LG G3 Android, that playlist in particular stops every one or...

Bastaichdr

Music Fan

1379 Views

8 replies

1 likes

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  • 8 replies
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LG l90 compatible

2 things both LG l90 download the app fine but closes everyone I open the app. And why can't I play on multiple devices at same time.

Newbie

2 things both LG l90 download the app fine but closes everyone I open the app. And why can't I play on multiple devices at same time.

Daniel

Community Legend

342 Views

1 replies

0 likes

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MI DISPOSITIVO SAMSUNG GT-S5369 NO ES COMPATIBLE CON ESTA VERSIÓN DE SPOTIFY

Hola!Este es el mensaje que me ha salido al descargar la nueva versión de Spotify. No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos comprar con esta aplicación. Porque yo no quiero comprar, yo quiero que ...

Casual Listener

Hola! Este es el mensaje que me ha salido al descargar la nueva versión de Spotify.    No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos ...

asno

Newbie

893 Views

3 replies

0 likes

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Solved!! Spotify free on mobile

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

Regular

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

OviiiOne

Community Legend

424 Views

1 replies

0 likes

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Controlling your music via an alternate devce

Hey All, I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has caused an issue whereby if I select a track from the queue, t...

Casual Listener

Hey All,   I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has c...

dcurtis22

Casual Listener

465 Views

4 replies

0 likes

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[Bug] Spotify wrongly begins autoplaying on my Android device

Theres a really bad bug in spotify connect right now.Here is the bug: Actual sequence of events:1. Listening to spotify on my Mac comptuer2. Music plays for a while just fine3. Suddenly music starts playing on my Nexus 5 (Android device) through spot...

Casual Listener

Theres a really bad bug in spotify connect right now. Here is the bug:   Actual sequence of events: 1. Listening to spotify on my Mac comptuer 2. Music plays for a while just fine 3. ...

exsoap

Casual Listener

447 Views

2 replies

0 likes

bug
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inconsistent volume

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. This is extremely annoying and needs to be fixed. Oth...

Casual Listener

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. Th...

Daniel

Community Legend

981 Views

3 replies

0 likes

Android
volume
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sync Huawei

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Newbie

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Daniel

Community Legend

930 Views

1 replies

0 likes

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  • 1 replies
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Shuffle Play All Songs

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so latency on data loading. Any hacks to open the pipe...

Roadie

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so ...

Jgieschen

Roadie

477 Views

2 replies

0 likes

  • 477 Views
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