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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409745 Views

554 replies

37 likes

Account
Free
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  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8926 Views

0 replies

7 likes

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(Android) Automatically deleted offline mode on playlist!

I was driving home and playing music with my android phone playing one of my offline playlists, and all of a sudden the offline mode was turned off and most of the tracks were unable to play, I wasn't even connected to internet and it just **bleep**i...

Music Fan

I was driving home and playing music with my android phone playing one of my offline playlists, and all of a sudden the offline mode was turned off and most of the tracks were unable to play, I wasn'...

398 Views

0 replies

0 likes

  • 398 Views
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MOTO E SAVE OFFLINE PLAYLIST' S on SD Card is not working

Hi I just bought a brand new MOTO E and put Spotify on it.The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card (which works!)I tried a lot of solutions from the forum here. empty cache red...

Casual Listener

Hi  I just bought a brand new MOTO E and put Spotify on it. The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card  (which works...

Cryptus

Casual Listener

1215 Views

3 replies

0 likes

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downloading songs

When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1

Newbie

When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1

Cryptus

Casual Listener

441 Views

1 replies

0 likes

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Error when Playing the Song "Nirvana" from Favorite

Hello dear Spotify, hopefully i have found the right place for error reporting.When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly "stops" so you cant here anything after 1:20/1:21 . Hop...

Casual Listener

Hello dear Spotify, hopefully i have found the right place for error reporting. When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly ...

464 Views

0 replies

0 likes

  • 464 Views
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I paid but says the payment was not made

It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?

Casual Listener

It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?

MattSuda

Spotify Star

521 Views

2 replies

0 likes

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Offline music no longer available

I have about 50 albums which I have downloaded so that I can listen while I am offline. Today all albums were no longer available offline and I have had to download them all again. Any reason for this?

Casual Listener

I have about 50 albums which I have downloaded so that I can listen while I am offline. Today all albums were no longer available offline and I have had to download them all again.  Any reason&n...

shaun_plant-nz

Casual Listener

665 Views

2 replies

0 likes

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Spotify App makes my phone Frozen/Unresponsive over and over!!!!

I don't know if this is a problem for everyone, but its a serious problem for me. Almost once every few minutes Spotify makes my phone completely freeze! It happens only if I skip a part of a song, or move through my tracks to fast. I know its going ...

Newbie

I don't know if this is a problem for everyone, but its a serious problem for me.   Almost once every few minutes Spotify makes my phone completely freeze!  It happens only ...

jasonmasque

Newbie

4032 Views

7 replies

2 likes

  • 4032 Views
  • 7 replies
  • 2 likes

no longer have Facebook, how do I log in?

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

Newbie

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

Molis83

Regular

1436 Views

4 replies

0 likes

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Android powers down and restarts when I try playing a song

Hello, I have a Motorola Droid Razr M (android version 4.1.2) running the latest version of spotify (2.9.0.890) and this issue started ever since I updated to this version of spotify. When I am connected to bluetooth on my 2013 Ford Escape, I am unab...

Newbie

Hello,   I have a Motorola Droid Razr M (android version 4.1.2) running the latest version of spotify (2.9.0.890) and this issue started ever since I updated to this version of spotify. When I...

680 Views

0 replies

0 likes

Android
bluetooth
droid razr m
motorola
shut down
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Last.fm Android app updated, scrobbling Spotify et al now

Yesterday an update of the official Last.fm Android app was released in the AppStore:https://play.google.com/store/apps/details?id=fm.last.androidYou can scrobble Spotify, SoundCloud, Deezer, Rdio, Google Play et al with an offline scrobble cache now...

Roadie

Yesterday an update of the official Last.fm Android app was released in the AppStore: https://play.google.com/store/apps/details?id=fm.last.android You can scrobble Spotify, SoundCloud, Deezer,...

1827 Views

0 replies

1 likes

last.fm for android
offline scrobble cache
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Really don't like the new design in landscape!

Hi guys, I love the new desgin when in portrait mode however it looks aweful and disjointed in landscape, I primarily use spotify on my android headunit which is obvously always in landscape mode and the athstetics and usablity have decreased conside...

Casual Listener

 Hi guys, I love the new desgin when in portrait mode however it looks aweful and disjointed in landscape, I primarily use spotify on my android headunit which is obvously always in landscape mo...

525 Views

0 replies

1 likes

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Songs stopping after 1 1/2 songs - not streaming properly

I have Spotify premium and when I go to any of my playlists and play a song, it only plays for about 4-5 minutes and then it abruptly STOPS, not pauses, but fully stops and I need to go back into my playlist and either select the song to play from th...

Newbie

I have Spotify premium and when I go to any of my playlists and play a song, it only plays for about 4-5 minutes and then it abruptly STOPS, not pauses, but fully stops and I need to go back into my ...

531 Views

0 replies

0 likes

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Selective Offline save

I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?

Newbie

I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?

Daniel

Community Legend

789 Views

2 replies

0 likes

idea
Offline Access
Spotify
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Offline mode or my phone's Airplane mode makes me login?

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will be no internet available (at all) and I have a wei...

Casual Listener

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will...

whistlerpat

Casual Listener

1304 Views

3 replies

0 likes

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No one wants to listen to interviews while shuffle playing

Maybe make some kind of tag for interviews and either ask the user if the want to add the interveiws to their shuffle play or just disclude them.

Casual Listener

Maybe make some kind of tag for interviews and either ask the user if the want to add the interveiws to their shuffle play or just disclude them.

Daniel

Community Legend

489 Views

1 replies

0 likes

idea
  • 489 Views
  • 1 replies
  • 0 likes

No connection to the internet wlan

HiSince one week I can't connect to the internet with the Spotify app. But it works over the mobile network. I tryed all what stands here but it didn't helped. I tryed to reinstall the app, to restart the router and to restart my mobile. I become in ...

Casual Listener

Hi Since one week I can't connect to the internet with the Spotify app. But it works over the mobile network. I tryed all what stands here but it didn't helped. I tryed to reinstall the app, to rest...

Daniel

Community Legend

727 Views

3 replies

0 likes

  • 727 Views
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Upgrading

Hi,I can't seem to use my debit card to upgrade to premium- it just days enter a valid credit card number. Do I have to have a credit card to upgrade?

Newbie

Hi, I can't seem to use my debit card to upgrade to premium- it just days enter a valid credit card number. Do I have to have a credit card to upgrade?

Daniel

Community Legend

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
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I can't follow artists anymore

I used to be able to follow artist but now i cant. I can follow people i know connected on Facebook but when i go to follow artists it will show "followed" but then i go back to "your music" then to "artist" and i see the same artist that i just had ...

Casual Listener

I used to be able to follow artist but now i cant. I can follow people i know connected on Facebook but when i go to follow artists it will show "followed" but then i go back to "your music" then to ...

Daniel

Community Legend

3311 Views

3 replies

0 likes

Cant follow artists
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Solved!! Download songs have to be re downloaded almost weekly.

Hi, Can you please tell me if its normal that my downloaded playlists have to be re-downloaded almost weekly. I have them downloaded on my tablet and have been in the country only to find I must connect to the internet and download the songs again. C...

Casual Listener

Hi, Can you please tell me if its normal that my downloaded playlists have to be re-downloaded almost weekly. I have them downloaded on my tablet and have been in the country only to find I must conn...

Daniel

Community Legend

1431 Views

6 replies

0 likes

  • 1431 Views
  • 6 replies
  • 0 likes