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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6956 Views

0 replies

7 likes

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help and support

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the transaction. how can I get a refund because I dont think...

Newbie

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the trans...

djiock

Music Fan

385 Views

2 replies

0 likes

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playlist and starred songs gone

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

Casual Listener

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

mps19

Casual Listener

557 Views

3 replies

0 likes

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Solved!! sound lowers after a second into the song

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

Regular

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

hydrobrandone

Regular

643 Views

2 replies

0 likes

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Spotify Offline Issues on New Android Samsung 5

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be removed" keeps popping up and desyncs my playlists....

Casual Listener

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be ...

Daniel

Community Legend

523 Views

1 replies

0 likes

Windows
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Solved!! Spotify Android mouse problem

Hello, I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse pointer is still working normal but the the unit does not react...

Regular

Hello,   I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse p...

Daniel

Community Legend

2859 Views

9 replies

0 likes

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Solved!! Verizon Starting to Throttle Spotify???

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE? I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify App performance has degraded as of late. Not all album art load...

Casual Listener

Anyone else noticing a slowdown of Spotify on Verizon 4GLTE?   I have samsung Galaxy S4 and have absolutely no data issues, except I have noticed that the Spotify App, and only the Spotify A...

suess999

Casual Listener

1324 Views

4 replies

0 likes

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Solved!! Unable to save cache on SD card (A-4.2.2)

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to 4.2.2.. I'm not happy with that! So, I just updated t...

Regular

Hey all, I've had my "extra" phone laying around for quite some time now.. since last summer I think, mostly because it is one of those that are too new and have the wonderful ability to update to ...

Daniel

Community Legend

1322 Views

8 replies

0 likes

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  • 8 replies
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Auto switch to next song

Hi, Somethimes when I am listening a song automaticly in random moment it is switch to the next one without any action from my side. It is realy anoying. Best Regards.

Music Fan

Hi,   Somethimes when I am listening a song automaticly in random moment it is switch to the next one without any action from my side. It is realy anoying.   Best Regards.

kuki_86

Music Fan

1967 Views

2 replies

0 likes

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Solved!! Music stops playing

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playing just stops. After that i must turn on playing aga...

Music Fan

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playin...

Sh0kx

Casual Listener

750 Views

3 replies

1 likes

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Terrible sound quality on asus zenfone 4

I have a Asus Zenfone 4 running spotify premium and it has terrible sound quality. I can tell the difference because spotify on my laptop sounds great. I am wondering what is causing this. I am pretty sure it is only a spotify issue. Any advice?

Casual Listener

I have a Asus Zenfone 4 running spotify premium and it has terrible sound quality. I can tell the difference because spotify on my laptop sounds great. I am wondering what is causing this. I am prett...

Daniel

Community Legend

1403 Views

2 replies

0 likes

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message says limit reached for offline use

I keep getting a message that says i have reached my limit and to unselect a playlist. I pay for a subscription so why am i getting this message? thank you AK

Casual Listener

I keep getting a message that says i have reached my limit and to unselect a playlist.  I pay for a subscription so why am i getting this message? thank you AK

MattSuda

Spotify Star

1368 Views

1 replies

0 likes

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When trying to save songs for offline use it says phone memory is full

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Newbie

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

Daniel

Community Legend

449 Views

1 replies

0 likes

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PLEASE HELP

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs will not play offline and they all turn to a dark gr...

Newbie

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs w...

Daniel

Community Legend

563 Views

1 replies

0 likes

available offline
Help me!
Help..Anyone
Not Available
Offline songs
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Solved!! Spotify Crashes Searching For Anything. LG G3

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to reboot to listen to open the app again. If I search a...

Casual Listener

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to re...

JSaylor

Casual Listener

825 Views

1 replies

0 likes

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best mobile phone for spotify music listening ?

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Newbie

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

Daniel

Community Legend

3920 Views

1 replies

0 likes

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Release Notes - Spotify for Android (2.3.0)

What's new in this version (2.3.0) New: We've made it easier to view longer items in the menus. Fictitious: This app comes in fifty shades of green.

Community Legend

  What's new in this version (2.3.0)   New: We've made it easier to view longer items in the menus. Fictitious: This app comes in fifty shades of green.

user-removed

Not applicable

2489 Views

7 replies

0 likes

Android
Release Notes
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Spotify won't play next local song after it ends

Hi, I'm greatly puzzled to why this is happening, and I'm not the only one expericning this. Me and my brother pay Premium service on Spotify. The problem is that, when I play local songs on my android smartphone. The song comes to the ending, and in...

Newbie

Hi,   I'm greatly puzzled to why this is happening, and I'm not the only one expericning this. Me and my brother pay Premium service on Spotify. The problem is that, when I play local songs ...

Geck

Casual Listener

2557 Views

3 replies

4 likes

Android
local songs
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Sound quality on FireTV

What is the sound quality Spotify is using on FireTV? 320kbps/16bit/44Khz? Highest quality? It seems that the sound output is not of the highest quality setting.

Roadie

What is the sound quality Spotify is using on FireTV?   320kbps/16bit/44Khz?    Highest quality?   It seems that the sound output is not of the highest quality setting.

user-removed

Not applicable

3345 Views

4 replies

1 likes

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Solved!! Premium allows albums to play without shuffle?

Hi all, Newbie/first post, sorry if it's daft. Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order with no shuffling? Hope so, as that's the main reason I want Premium. Th...

Newbie

Hi all,   Newbie/first post, sorry if it's daft.   Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order...

MattSuda

Spotify Star

565 Views

2 replies

0 likes

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Download files

Hi tyere. I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files again. What is wrong. Regards Paul

Casual Listener

Hi tyere.   I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files a...

Daniel

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes