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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

0 replies

7 likes

  • 6264 Views
  • 0 replies
  • 7 likes

Spotify triggar batterimeddelande-spam från systemet

Jag är osäker på om det är något specifikt för LG eller om det gäller alla Andoid 5.0-lurar, men min telefon visar mig gång på gång meddelandet "Det här programmet använder mycket batteri. Stäng av programmet för att spara batteri". Det dyker upp rel...

Newbie

Jag är osäker på om det är något specifikt för LG eller om det gäller alla Andoid 5.0-lurar, men min telefon visar mig gång på gång meddelandet "Det här programmet använder mycket batteri. Stäng...

Daniel

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!! lockscreen

Anyone have a problem with the galaxy s5 after the software update. My spotify widget wont work

Newbie

Anyone have a problem with the galaxy s5 after the software update. My spotify widget wont work

Daniel

Community Legend

1875 Views

2 replies

0 likes

  • 1875 Views
  • 2 replies
  • 0 likes

Solved!! deleting cache

if i delet my cache and move it to my Sd card will i still have my playlist??

Casual Listener

if i delet my cache and move it to my Sd card will i still have my playlist??

MattSuda

Spotify Star

760 Views

3 replies

0 likes

Other
  • 760 Views
  • 3 replies
  • 0 likes

Album Wallpaper Does not Dissapear - Even after closing App

Greetings, The lockscreen wallpaper shows the album cover, even after I close the Spotify App. (When I do close the app, the album cover dissapears, but upon waking phone again, it returns.) I have Nexus 5 Running latest version of Lollipop. (5.0.1.)...

Newbie

Greetings,   The lockscreen wallpaper shows the album cover, even after I close the Spotify App. (When I do close the app, the album cover dissapears, but upon waking phone again, it returns...

Daniel

Community Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

'Unfortunately, Spotify has stopped' msg on Android!!

Ive been a premium member for 2 years. AS of yesterday, this is the msg I get on my android when trying to use spotify. Ive updated my phone, deleted and reinstalled the app at leat 5 times. Someone please help on fixing this. I purchased premium for...

Visitor

Ive been a premium member for 2 years. AS of yesterday, this is the msg I get on my android when trying to use spotify. Ive updated my phone, deleted and reinstalled the app at leat 5 times. Someone ...

Daniel

Community Legend

472 Views

1 replies

0 likes

Login
  • 472 Views
  • 1 replies
  • 0 likes

Local files

Why I am not able to play my (PC) local files on my phone anymore? I put a local file to a playlist from my pc, let it sync to my phone, but the local files stay grayed out on my phone and says this song is unavailable... What's the deal? Even using ...

Casual Listener

Why I am not able to play my (PC) local files on my phone anymore? I put a local file to a playlist from my pc, let it sync to my phone, but the local files stay grayed out on my phone and says ...

Daniel

Community Legend

730 Views

4 replies

0 likes

  • 730 Views
  • 4 replies
  • 0 likes

download si\ongs evey day

Hi. I need some help. I have spotify premium. I have downloaded the song that I listen to most. But almost every day spotify starts to download the files again. Like it is deleted from the phone. I use a SD card to store the files on. Is there anybod...

Casual Listener

Hi. I need some help.   I have spotify premium. I have downloaded the song that I listen to most. But almost every day spotify starts to download the files again. Like it is deleted from the...

Daniel

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Note 4 SD Card Issues

Hello Spotify Community. So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Music at the time), I would download songs on Google Play, and the...

Visitor

Hello Spotify Community.   So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Musi...

Joe

Community Legend

4818 Views

12 replies

0 likes

  • 4818 Views
  • 12 replies
  • 0 likes

Embedded Spotify Play Button can't open spotify app from android browser. intent: produces an error

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not available'. To test this please visit Spotify Play Button...

Casual Listener

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not a...

tawalu

Newbie

3676 Views

3 replies

4 likes

Android
browser
embed
iframe
Play Button
  • 3676 Views
  • 3 replies
  • 4 likes

Embedded Spotify Play Button can't open spotify app from android browser. intent: produces an error

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not available'. To test this please visit Spotify Play Button...

Casual Listener

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not a...

814 Views

0 replies

0 likes

Android
browser
embed
iframe
Spotify Play Button
  • 814 Views
  • 0 replies
  • 0 likes

equalizer

When can we expect equalizer on the Android platform similar to ios?

Casual Listener

When can we expect equalizer on the Android platform similar to ios?

Daniel

Community Legend

610 Views

3 replies

0 likes

  • 610 Views
  • 3 replies
  • 0 likes

Solved!! Canciones

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

Newbie

Porque cuando quiero descargar más canciones me dice que alcance el máximo de canciones en modo oflline o algo así cuando tengo premium y tengo mucha memoria interna en el teléfono?

MattSuda

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Cannot Login on Spotify App

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

Casual Listener

Op de laptop met Windows 8.1 kan ik inloggen met ww en inlogcode. Op de Samsung S5 kan ik met dezelfde combinatie niet inloggen. Heeft iemand een oplossing? Groet Hans Do Alkmaar

Daniel

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Songs skipping forward when my phone is in my pocket (HTC One M8)

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip songs that I don't know about? I can't get it to cha...

Casual Listener

So when I put a playlist on and put the phone in my pocket (screen is turned off) it sometimes randomly skips forward a song. Is there some kind of shortcut or gesture I'm accidentaly doing to skip s...

mikeofallpeople

Casual Listener

3683 Views

2 replies

0 likes

  • 3683 Views
  • 2 replies
  • 0 likes

melding ''spotify is gestopt''

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

Newbie

Ik heb een s4 en krijg sindskort de melding ''spotify is gestopt''. Ik heb al van alles geprobeerd maar niks helpt. Wie kan mij helpen

Daniel

Community Legend

1774 Views

1 replies

0 likes

  • 1774 Views
  • 1 replies
  • 0 likes

help and support

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the transaction. how can I get a refund because I dont think...

Newbie

I signed up for the 30 day free trial on spotify to try it out. after the trial ended supposely it charged me for a premium account and I was unaware of this until my bank notified me about the trans...

djiock

Music Fan

376 Views

2 replies

0 likes

  • 376 Views
  • 2 replies
  • 0 likes

playlist and starred songs gone

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

Casual Listener

I updated my app and removed the old one now playlist is gone. The recovery says I don't have any deleted playlists and logging in and out didn't work. Anyone have a fix?

mps19

Casual Listener

548 Views

3 replies

0 likes

  • 548 Views
  • 3 replies
  • 0 likes

Solved!! sound lowers after a second into the song

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

Regular

Song can be on full volume when any song starts and cuts to about 3/4 after a second into the song. No settings changed, just randomly started.

hydrobrandone

Regular

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Spotify Offline Issues on New Android Samsung 5

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be removed" keeps popping up and desyncs my playlists....

Casual Listener

Hello, I got a new phone for my spotify account. I've already removed the devices from my account to start fresh, but the message "You already have 3 devices synced up, therefore this device will be ...

Daniel

Community Legend

511 Views

1 replies

0 likes

Windows
  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Android mouse problem

Hello, I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse pointer is still working normal but the the unit does not react...

Regular

Hello,   I am using a wireless mouse that is connected to my tablet(Car GPS Navigation on Kitkat). When I start spotify and play music for a while, the mouse clicks stop working. The Mouse p...

Daniel

Community Legend

2812 Views

9 replies

0 likes

  • 2812 Views
  • 9 replies
  • 0 likes