Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114672 Views

26 replies

4 likes

  • 114672 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

230448 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 230448 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

589657 Views

79 replies

3 likes

  • 589657 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484573 Views

580 replies

42 likes

Account
Free
  • 484573 Views
  • 580 replies
  • 42 likes

Solved!! Car Volume

When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong?Thanks!Raf

Newbie

When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong? Thanks! Raf

Taylor

Community Legend

3083 Views

1 replies

0 likes

  • 3083 Views
  • 1 replies
  • 0 likes

No internet connection on wifi when connected to bluetooth audio

Hi When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quite the weird thing. Any solution? Im on a Samsung Note 3, Vod...

Newbie

Hi   When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quit...

cjeans12

Newbie

1211 Views

1 replies

0 likes

  • 1211 Views
  • 1 replies
  • 0 likes

Connect (android) cant find my PC

I looked for similar posts but they all say my PC cant connect to phone. Spotify on my PC shows my phone and I am completely synced. But my computer is not showing up on my Android.

Newbie

I looked for similar posts but they all say my PC cant connect to phone.  Spotify on my PC shows my phone and I am completely synced.  But my computer is not showing up on my Android.

karenmolly

Newbie

2268 Views

6 replies

0 likes

  • 2268 Views
  • 6 replies
  • 0 likes

Problem bringing up the "current song is playing" screen

Hi, Since the latest release it´s really hard for me to bring up the "now playing" -screen. The scenario is: 1. I open up spotify2. Open a playlist and start a song3. Then when try to "expand" the bar at the bottom by pressing at it to open the "now ...

Regular

Hi,   Since the latest release it´s really hard for me to bring up the "now playing" -screen.  The scenario is:   1. I open up spotify 2. Open a playlist and start a song 3...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Account logged in as

Friend using spitify account on their device and now all devices lig in as their name. Cant play spitify at sane time or one device starts controlling another.

Visitor

Friend using spitify account on their device and now all devices lig in as their name. Cant play spitify at sane time or one device starts controlling another.

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

move to sd card

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

Casual Listener

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...

imia315

Gig Goer

646 Views

2 replies

0 likes

  • 646 Views
  • 2 replies
  • 0 likes

Spotify lost my offline collection (2nd time)

Hello!Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore.This is the second time this has happened, both on my A...

Casual Listener

Hello! Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore....

613 Views

0 replies

0 likes

  • 613 Views
  • 0 replies
  • 0 likes

[LG G2] Volume changes up and down during the song.

I see a desktop version of this question but I'm having the same problem volume up/down issue with my mobile device (LG G2, T-Mobile, latest version of both Android and Spotify). I'll plug in my phone to the car and as I'm driving/listening to a song...

Music Fan

I see a desktop version of this question but I'm having the same problem volume up/down issue with my mobile device (LG G2, T-Mobile, latest version of both Android and Spotify).   I'll plug...

lukuspearcus

Newbie

1874 Views

3 replies

0 likes

  • 1874 Views
  • 3 replies
  • 0 likes

I cannot login on my android handy

I had an account on my android handy.but I did not remember the password when I was going to change to premium account.for better handling I did it on my computer. so I ordered a reset of password.this is ok on the computer, but not on the handy.I do...

Newbie

I had an account on my android handy. but I did not remember the password when I was going to change to premium account. for better handling I did it on my computer. so I ordered a reset of passwor...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

move to sd card

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

Casual Listener

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Connectivity Issues + Can't Search For Songs On Mobile

Hello I just purchased the OnePlus One and the past few days the Spotify app has been giving me quite a bit of trouble. Every time I click into it it says that it's offline, even though I have full 4G LTE bars. The biggest issue, however, is that mos...

Visitor

Hello I just purchased the OnePlus One and the past few days the Spotify app has been giving me quite a bit of trouble. Every time I click into it it says that it's offline, even though I have full 4...

rookie2987

Newbie

2918 Views

11 replies

0 likes

  • 2918 Views
  • 11 replies
  • 0 likes

Connection stability problems with 3G/4G in version 3.XX

HiHi have a htc one m8 from at&t unlocked and after update to 3.XX the problems of disconections, cannot connect, etc appear.I have to roll back to 2.8 and the problems dissappear.With wifi no problem, but when i go to 3G/4G i have to wait 10/15 minu...

Casual Listener

Hi Hi have a htc one m8 from at&t unlocked and after update to 3.XX the problems of disconections, cannot connect, etc appear. I have to roll back to 2.8 and the problems dissappear. With wifi...

elrami-ar

Casual Listener

683 Views

2 replies

0 likes

  • 683 Views
  • 2 replies
  • 0 likes

Won't Sync Local Tracks

I've been using spotify on my computer and Galaxy S5 for a while with local files working perfectly fine on both. Today all local files stopped syncing to my mobile device. It kept all local files that were there before, but any new local songs are n...

Newbie

I've been using spotify on my computer and Galaxy S5 for a while with local files working perfectly fine on both.  Today all local files stopped syncing to my mobile device.  It kept all lo...

491 Views

0 replies

1 likes

  • 491 Views
  • 0 replies
  • 1 likes

[Android 5.1.1] Shuffle always getting the same songs

I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same... the newly offline song added hardly ever play unl...

Casual Listener

I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same.....

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
  • 0 likes

Bluetooth volume too low from Galaxy S3

Streaming music to car audio via BT, very loud sound with CDs, FM, AM, USB stick on the car stereo, about half that via BT from the phone. Volume seems loud enough in headphones when connected to the phone. All volumes for sound are at max on the pho...

Regular

Streaming music to car audio via BT,  very loud sound with CDs, FM, AM, USB stick on the car stereo,  about half that via BT from the phone.  Volume seems loud enough in headphones whe...

Dawilll

Newbie

12061 Views

8 replies

0 likes

  • 12061 Views
  • 8 replies
  • 0 likes

Playlists won't load on LG G3

Hello!I have Spotify Premium and for some reason when I load playlists on the they each stay on "Loading". The app has been push for 5 hours now and that still won't all load. Does any one have any assistance? Thank you!

Gig Goer

Hello! I have Spotify Premium and for some reason when I load playlists on the they each stay on "Loading". The app has been push for 5 hours now and that still won't all load. Does any one have a...

imia315

Gig Goer

576 Views

2 replies

0 likes

  • 576 Views
  • 2 replies
  • 0 likes

Shuffle feature

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it explained to me yet. Which is it?

Music Fan

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it exp...

YoshQ

Music Fan

1497 Views

8 replies

0 likes

  • 1497 Views
  • 8 replies
  • 0 likes

Any one know why this is happening

Just noticed the track playing doesnt match with the one in the playlist

Visitor

Just noticed the track playing doesnt match with the one in the playlist

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

unavailable message

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

Newbie

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Song not downloading

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

Visitor

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

user-removed

Not applicable

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes