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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106884 Views

26 replies

3 likes

  • 106884 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216632 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216632 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570270 Views

78 replies

3 likes

  • 570270 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470114 Views

577 replies

40 likes

Account
Free
  • 470114 Views
  • 577 replies
  • 40 likes

Android Samsung G4 and Ford Sync after latest update

Hi, After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not working Spotify no longer appears in My mobile apps screen, I have t...

Casual Listener

Hi,    After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not wor...

ABSje

Newbie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

My gift card could not redeem

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I entered the code, it shown 'unfortunately this Prem...

Casual Listener

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I ...

SherrielYu

Casual Listener

805 Views

3 replies

0 likes

  • 805 Views
  • 3 replies
  • 0 likes

Finding the current song in play list

How do I find the current playing in the playlist?Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. Scrolling to find it in a list of 1000s of songs is not a...

Newbie

How do I find the current playing in the playlist? Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. &n...

462 Views

0 replies

2 likes

  • 462 Views
  • 0 replies
  • 2 likes

Sound Went Off and won't turn back on

My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.

Newbie

My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.

godspeed

Casual Listener

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Spotify Search Option Is Gone

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it still isn't there. I don't know what happened, any ...

Newbie

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it ...

LordRollin

Community Legend

798 Views

1 replies

0 likes

Windows
  • 798 Views
  • 1 replies
  • 0 likes

Can't update to premium

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

Visitor

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

Leanak

Newbie

951 Views

4 replies

0 likes

Android
Help me!
  • 951 Views
  • 4 replies
  • 0 likes

Show only songs are that are on the device.

Hi, Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded?Finding music on my device when offline is really really annoying. T.

Newbie

Hi,   Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded? Finding music on my device when offline is really really annoying.   T. &...

351 Views

0 replies

1 likes

  • 351 Views
  • 0 replies
  • 1 likes

Playlist on Android Wear

When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?id=wearablesoftware.wearspotifyplayerIter let 3 part...

Casual Listener

When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?i...

flyingACE

Music Fan

740 Views

3 replies

0 likes

  • 740 Views
  • 3 replies
  • 0 likes

Facebook login causing problems

Hi,I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked, due to the overall Facebook block. I am thus unable to...

Newbie

Hi, I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked,...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Music is showing up on desktop, but not on the android app??

All of my saved music is showing up on my desktop app, but not on my phone app.I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that would affect this.It's so weird. Help please?

Newbie

All of my saved music is showing up on my desktop app, but not on my phone app. I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that w...

Turtleman

Newbie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Phone restarts everytime I try to open spotify

Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help please

Casual Listener

Have been using spotfy on my Alacatel one touch phone for ages,  suddenly if I open it the phone turns off and restarts.      Have iuninstalled and re-installed   Help pl...

Mosaic-

Newbie

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Can't connect to spotify using wifi, 4G works fine

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worked fine yesterday) But when i try spotify on my ipad...

Casual Listener

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worke...

Sss2

Casual Listener

1047 Views

1 replies

0 likes

  • 1047 Views
  • 1 replies
  • 0 likes

I need help

I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being charged on that account. I don't know how to stop the ...

Newbie

I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being cha...

LordRollin

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

My Droid doesn't show up in the Devices list anymore!

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi network in my house. My phone has shown up in the device ...

Casual Listener

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi networ...

estradasp

Newbie

3219 Views

6 replies

1 likes

  • 3219 Views
  • 6 replies
  • 1 likes

Search Tab Goes Missing from the Left-hand Menu

Hi, I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that after initialising, the Search tab would go missing from the le...

Casual Listener

Hi,   I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that aft...

768 Views

0 replies

0 likes

Left-hand Menu
Search Tab
  • 768 Views
  • 0 replies
  • 0 likes

Music stops playing

Every 30 minutes its stops playing... Also is there away to save downloaded music to phone

Newbie

Every 30 minutes its stops playing... Also is there away to save downloaded music to phone

Merik

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

[Android] "Songs" in "My Music" is empty on mobile but completely fine on Desktop

Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section shows some of my artists, but the song counts for each...

Regular

Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section sho...

509 Views

0 replies

0 likes

  • 509 Views
  • 0 replies
  • 0 likes

Music disappeared suddenly

I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out the $1 premium trial and I don't feel compelled to r...

Casual Listener

I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out t...

Ursidaeus

Casual Listener

799 Views

2 replies

0 likes

disappear
  • 799 Views
  • 2 replies
  • 0 likes

Problems syncing offline

I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my collection offline.Each song is taking about 1 hour...

Newbie

I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my ...

608 Views

0 replies

0 likes

Android 5.0.2
Galaxy S6
  • 608 Views
  • 0 replies
  • 0 likes

Solved!! Login Fails But Continues To Playlist

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few se...

Casual Listener

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then i...

Bebeau89

Newbie

7013 Views

33 replies

1 likes

  • 7013 Views
  • 33 replies
  • 1 likes