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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373199 Views

540 replies

34 likes

Account
Free
  • 373199 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

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  • 7 likes

PL radio only plays the same 20 or so tracks.

I haven't found any reason for this, nor any way fix it. I've tried skipping tracks but I can only do it so many times. I've thumbed one or two down, but once I do,I can't thumb down any more for some reason.

Casual Listener

I haven't found any reason for this, nor any way fix it. I've tried skipping tracks but I can only do it so many times. I've thumbed one or two down, but once I do,I can't thumb down any more for som...

426 Views

0 replies

0 likes

Limited Shuffle
  • 426 Views
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Solved!! Push Notifications Not Working

Hi, I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not working. When I try to change the settings in Spotify App, it shows a ...

Regular

Hi,   I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not worki...

rrudolphjr

Roadie

15917 Views

17 replies

0 likes

Galaxy S6
Lollipop 5.0.2
Push Notifications
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  • 17 replies
  • 0 likes

Spotify wont sync to SD card, usual solution doesnt work

I am unable to force Spotify to use the SD card. I am aware of the solution here https://support.spotify.com/uk/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-android, however, it doesnt work on my phone.To mak...

Regular

I am unable to force Spotify to use the SD card. I am aware of the solution here https://support.spotify.com/uk/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-...

572 Views

0 replies

0 likes

  • 572 Views
  • 0 replies
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how can i get my playlists to work wen i am offline?

Hi I have spotify premium from vodafone and I went online to mark the playlists to available offline for the ones I will listen a lot of but thoses playlists still wont work offline. why is that?

Casual Listener

Hi I have spotify premium from vodafone and I went online to mark the playlists to available offline for the ones I will listen a lot of but thoses playlists still wont work offline. why is that?

rharris

Newbie

1078 Views

3 replies

0 likes

  • 1078 Views
  • 3 replies
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Android Playlist Widget?

Does Spotify, or any third party app, offer a widget that I can put on my homescreen that will give me one touch access to a particular playlist? Basically, I would just like to be able to tap on a "playlist icon" and have it start playing a playlist...

Regular

Does Spotify, or any third party app, offer a widget that I can put on my homescreen that will give me one touch access to a particular playlist? Basically, I would just like to be able to tap on a "...

618 Views

0 replies

0 likes

  • 618 Views
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Survey not working correctly on Android

Hey everyone, I hope someone of the SpotifyCrew will read this. I'm not quite sure where to post this bug...It occured on my Android device, so i decided to put it here. In one of your advertisements there was a survey I wanted to participate in usin...

Newbie

Hey everyone,    I hope someone of the SpotifyCrew will read this.   I'm not quite sure where to post this bug... It occured on my Android device, so i decided to put it here...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
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Low Volume Issues

I have been discussing the issue of the Spotify app's low volume with them on Twitter. They have classified this as a 'New Idea', where I think this should classed as a bug. Anyhow, they directed me to this 'New Idea' and suggested that I add my 'kud...

Gig Goer

I have been discussing the issue of the Spotify app's low volume with them on Twitter.  They have classified this as a 'New Idea', where I think this should classed as a bug.    Anyh...

271 Views

0 replies

0 likes

  • 271 Views
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Cómo cambio mi usuario de tuiter para compartir mi música

En spotify puse un usuario de tuiter para compartir mi música y ahora cambie en user, usuario o @ y no me comparte la música xq no lo reconoce, donde hago en cambio en spotify??

Casual Listener

En spotify puse un usuario de tuiter para compartir mi música y ahora cambie en user, usuario o @ y no me comparte la música xq no lo reconoce, donde hago en cambio en spotify??

MaDelRosario

Casual Listener

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
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Sony Xperia z3 issue

I upgraded my phone from Xperia sp to Xperia z3 and now I can't use Spotify, when I open it all that happens is "unfortunately Spotify has stopped " flashes up which I can either report or click OK. Does anyone know how to fix the problem?

Newbie

I upgraded my phone from Xperia sp to Xperia z3 and now I can't use Spotify, when I open it all that happens is "unfortunately Spotify has stopped " flashes up which I can either report or click OK. ...

Jordi

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Won't let me use premium features.

I have been a Spotify member for months now and today it is treating me like I'm a free user. It even clearly says premium on the menu but asks me if I want to upgrade. I have restarted my phone, Uninstalled the app and still no availability.

Newbie

I have been a Spotify member for months now and today it is treating me like I'm a free user. It even clearly says premium on the menu but asks me if I want to upgrade. I have restarted my phone, Uni...

mscgerman

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Widget

Come mai sul widget quando ascolti una canzone vedi regolarmente il tag e i comandi, il giorno dopo non visualizzi più niente?

Visitor

Come mai sul widget quando ascolti una canzone vedi regolarmente il tag e i comandi, il giorno dopo non visualizzi più niente?

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

Playlist

Salve, vorrei gentilmente sapere come mai scarico le play list per ascoltarle off line. Successivamente le riapro e non risulta scaricata. Grazie

Visitor

Salve, vorrei gentilmente sapere come mai scarico le play list per ascoltarle off line. Successivamente le riapro e non risulta scaricata. Grazie

226 Views

0 replies

0 likes

  • 226 Views
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Playback

I am getting jumpy playback when playing my song's.Anyone know why this is happening.

Newbie

I am getting jumpy playback when playing my song's. Anyone know why this is happening.

271 Views

0 replies

0 likes

  • 271 Views
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Solved!! I lost all my artists

Hi, So, I was listening a song today then suddently all my songs, artists and albums were gone. My playlists are still there, but I lost all my saved songs. How can I restore them? Thanks.

Newbie

Hi,   So, I was listening a song today then suddently all my songs, artists and albums were gone. My playlists are still there, but I lost all my saved songs. How can I restore them? &nbsp...

herminionunez

Casual Listener

14624 Views

7 replies

1 likes

  • 14624 Views
  • 7 replies
  • 1 likes

Samsung note 4 sd card problem.

Everytime I restart my phone I get and error saying sd card not found. It still allows me to store to sd card, but error continues to pop up on reboot. Looking to see if anyone getting the same error? I have tried to delete cache, and delete app an r...

Newbie

Everytime I restart my phone I get and error saying sd card not found. It still allows me to store to sd card, but error continues to pop up on reboot. Looking to see if anyone getting the same error...

407 Views

0 replies

0 likes

  • 407 Views
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No SD Card Found

I have a 16GB Nexus 4. Recently I've been getting "No SD Card Found" and it wont allow me to do anything. If i reboot I get the same error. All my other apps can access my "SD Card" with no issues. The only way I have found to fix this problem is to ...

Casual Listener

I have a 16GB Nexus 4. Recently I've been getting "No SD Card Found" and it wont allow me to do anything. If i reboot I get the same error. All my other apps can access my "SD Card" with no issues. T...

user-removed

Not applicable

26699 Views

53 replies

4 likes

  • 26699 Views
  • 53 replies
  • 4 likes

Evertime I Open Spotify It Downloads All My Music List Again And Again And It Never Ends

Hi Guys, Yesterday I Made My Premium Payment And As Soon As I Paid Well All My Music List Started To Download So I Could Heard It Offline, But 2 Hours Later I Noticed That It Wasn't Ending, Everytime I Opened The App To Play Music It Started Download...

Newbie

Hi Guys, Yesterday I Made My Premium Payment And As Soon As I Paid Well All My Music List Started To Download So I Could Heard It Offline, But 2 Hours Later I Noticed That It Wasn't Ending, Everytime...

369 Views

0 replies

0 likes

  • 369 Views
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  • 0 likes

Song list doesn't show on mobile

Right after I updated my Spotify on Android, all the songs on my songlist were gone! It's kinda weird, because on the actual spotify web, app and even ps4, everything works totally fine and I can see all my songs. However, on the app I find that I ha...

Casual Listener

Right after I updated my Spotify on Android, all the songs on my songlist were gone! It's kinda weird, because on the actual spotify web, app and even ps4, everything works totally fine and I can see...

391 Views

0 replies

0 likes

  • 391 Views
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Data Usage

Hey all, so I was just curious to know if I would go over my data listening to music for roughly 2 and a half hours a day? I have 6GB of data that resets monthly. I have WIFI at home and at my course. But I have never tried to listen to music on the ...

Casual Listener

Hey all, so I was just curious to know if I would go over my data listening to music for roughly 2 and a half hours a day? I have 6GB of data that resets monthly. I have WIFI at home and at my course...

user-removed

Not applicable

461 Views

2 replies

0 likes

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[Android] Kindle Fire HD 7 (4th gen)

It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.

Newbie

It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.

newswatcher

Newbie

900 Views

3 replies

2 likes

Android
  • 900 Views
  • 3 replies
  • 2 likes