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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35724 Views
  • 64 replies
  • 25 likes
  • 35724 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873954 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873954 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25544 Views
  • 3 replies
  • 0 likes
  • 25544 Views
  • 3 replies
  • 0 likes

Direct User Suggestions

I think the Spotify app should have an option built into the menu to allow users to submit ideas, suggestions, opinions, etc directly to Spotify rather than using a forum. Give Kudos if you agree!

  • Gig Goer
  • I think the Spotify app should have an option built into the menu to allow users to submit ideas, suggestions, opinions, etc directly to Spotify rather than using a forum. Give Kudos if you agree!
  • Daniel
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

More Player Control Buttons

If one listens to music while browsing lists, one can see the player in the bar at the bottom of the app. The only control this bar offers is a pause button. I think there should be more, at least a 'next track' button. Leave Kudos if you agree.

  • Gig Goer
  • If one listens to music while browsing lists, one can see the player in the bar at the bottom of the app. The only control this bar offers is a pause button. I think there should be more, at least a ...
  • Daniel
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Spotify Premium Car Issues

I own a 2009 VW Jetta and constantly listen to my offline playlist, recently i have noticed that the audio from spotify does not come out of my right side passenger speaker. I use an AUX cable and have tried other phones with their default music play...

  • Newbie
  • I own a 2009 VW Jetta and constantly listen to my offline playlist, recently i have noticed that the audio from spotify does not come out of my right side passenger speaker. I use an AUX cable and ha...
  • Daniel
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

music is missing

I became a premium member for a few months now and all of a sudden I look and there are certain albums missing from certain groups. If I'm going to constantly lose albums I'm not paying for this anymore. I loved spotify but not anymore

  • Newbie
  • I became a premium member for a few months now and all of a sudden I look and there are certain albums missing from certain groups. If I'm going to constantly lose albums I'm not paying for this anym...
  • Daniel
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

riproduzione casuale

buongiorno a tutti. sono momentaneamente registrato con spotify free in attesa di premium. vorrei chiedere come mai quando apro un album mi dà la lista dei brani completa ma non posso selezionare un singolo brano a piacimento, mi dà solo riproduzione...

  • Newbie
  • buongiorno a tutti. sono momentaneamente registrato con spotify free in attesa di premium. vorrei chiedere come mai quando apro un album mi dà la lista dei brani completa ma non posso selezionare un ...
  • Daniel
  • Community Legend
  • 1177 Views
  • 1 replies
  • 0 likes
  • 1177 Views
  • 1 replies
  • 0 likes

shuffle and repeat diactivates by itself

When i activate shuffle and/or repeat, it deactivates by itself after some time.. I think its when Spotify is restarted. Is it a bug or a setting?

  • Newbie
  • When i activate shuffle and/or repeat, it deactivates by itself after some time.. I think its when Spotify is restarted. Is it a bug or a setting?
  • Daniel
  • Community Legend
  • 232 Views
  • 1 replies
  • 3 likes
  • 232 Views
  • 1 replies
  • 3 likes

spotify has unfortunatly stopped

Hi I keep getting this error on my z2 tablet  and it's getting annoying as I have paid for premium help

  • Newbie
  • Hi I keep getting this error on my z2 tablet  and it's getting annoying as I have paid for premium help
  • Daniel
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

music stop by it self

hi all...sometime when i'm listening to rhe music it stop by itself...if i press play again he begin palying fron the beginning of the track...can you tel me how to solve this problem?

  • Casual Listener
  • hi all...sometime when i'm listening to rhe music it stop by itself...if i press play again he begin palying fron the beginning of the track...can you tel me how to solve this problem?
  • Daniel
  • Community Legend
  • 509 Views
  • 7 replies
  • 2 likes
  • 509 Views
  • 7 replies
  • 2 likes

Songs play about halfway through and then just skip to the next

I've done a factory reset, logged out, and reinstall multiple timesRecently it just started to play about 1 to 2 minutes (it's random how long the song goes on for) and then just skips to the next song on the album.Any way to fix this?I really love t...

  • Newbie
  • I've done a factory reset, logged out, and reinstall multiple times Recently it just started to play about 1 to 2 minutes (it's random how long the song goes on for) and then just skips to the nex...
  • Daniel
  • Community Legend
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes

Moving all songs from a playlist into "Your Music"

I have an interesting dilemma. I've been a spotify subscriber for a long while. When i first joined they didn't have "Your Music" so I put all my songs that I wanted saved for offline use in a single playlist. Well this playlist is getting pretty unw...

  • Casual Listener
  • I have an interesting dilemma. I've been a spotify subscriber for a long while. When i first joined they didn't have "Your Music" so I put all my songs that I wanted saved for offline use in a single...
  • Daniel
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Offline songs questions

I was just curious if I removed tracks from a playlist that I have downloaded for offline use, if Spotify also removes those tracks from my phone. Or if they are still saved on my phone somewhere. Thanks.

  • Music Fan
  • I was just curious if I removed tracks from a playlist that I have downloaded for offline use, if Spotify also removes those tracks from my phone. Or if they are still saved on my phone somewhere. Th...
  • Daniel
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Local content stops playback when service is lost

Over the past few days, I've noticed that playback of my local media will stop when I lose data service. I can go back to the app and restart the song I was listening to, but then playback will stop again once service is restored. I'm on Android 4.4....

  • Casual Listener
  • Over the past few days, I've noticed that playback of my local media will stop when I lose data service.  I can go back to the app and restart the song I was listening to, but then playback will...
  • Daniel
  • Community Legend
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Ridiculous amount of problems. Please help.

The amount of problems I'm experiencing is insane, especially since the last major update.1. 90% of the time, the search option doesn't work, on either 4G or Wifi. (Search for new music, not through my playlists.) I'll type something, wait 2 minutes,...

  • Newbie
  • The amount of problems I'm experiencing is insane, especially since the last major update. 1. 90% of the time, the search option doesn't work, on either 4G or Wifi. (Search for new music, not thro...
  • Daniel
  • Community Legend
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

STOP START STOP START HANG HANG AGAIN when all I want to do is play a downloaded playlist

Firstly yesterday it kept STOPPING every time I went from no internet connection to having one. Hey, mobiles do that. That is NO REASON TO STOP PLAYING MY DOWNLOADED PLAYLIST. Today I am trying to play a downloaded playlist AND IT JUST KEEPS STOPPING...

  • Roadie
  • Firstly yesterday it kept STOPPING every time I went from no internet connection to having one. Hey, mobiles do that. That is NO REASON TO STOP PLAYING MY DOWNLOADED PLAYLIST.   Today I am try...
  • EarlPurple
  • Roadie
  • 573 Views
  • 8 replies
  • 2 likes
  • 573 Views
  • 8 replies
  • 2 likes

Sound Quality changed

Hey there, So I've had premium access to Spotify for a while now, and the sound DID sound awesome. I was listening to my playlist this morning, and everything was fine. I haven't changed any settings in my phone, in Spotify, and I haven't changed my ...

  • Newbie
  • Hey there,   So I've had premium access to Spotify for a while now, and the sound DID sound awesome. I was listening to my playlist this morning, and everything was fine.   I haven't ch...
  • EarlPurple
  • Roadie
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

YOU LOST MY PLACE!

I was listening in offline mode to a downloaded playlist. For some reason my device restarted. I opened Spotify and did not have the place I was playing marked, like it is supposed to. IT SHOULD HAVE BEEN ON THE SONG THAT WAS PLAYING WHEN IT STOPPED ...

  • Roadie
  • I was listening in offline mode to a downloaded playlist.   For some reason my device restarted.   I opened Spotify and did not have the place I was playing marked, like it is supposed ...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Spotify stopped working on my lock screen after the Lolipop update.

Spotify's music will play when my screen times out, but when it comes to the lock screen, i have no controls. No fastforward, play button, no skip, not even a song title. Just the album cover. This is extremely annoying as I want to be able to contro...

  • Newbie
  • Spotify's music will play when my screen times out, but when it comes to the lock screen, i have no controls. No fastforward, play button, no skip, not even a song title. Just the album cover. This i...
  • atom1989
  • Community Legend
  • 1011 Views
  • 2 replies
  • 1 likes
  • 1011 Views
  • 2 replies
  • 1 likes

When using radio starts by playing same songs in same order everytime

So my issue is no that my songs repeat too frequently but that everytime I click radio it plays the same sequence of songs in the EXACT SAME ORDER. I have tried deleting the station and reinstalling spotify bit nothing seems to work.I am using an HTC...

  • Newbie
  • So my issue is no that my songs repeat too frequently but that everytime I click radio it plays the same sequence of songs in the EXACT SAME ORDER. I have tried deleting the station and reinstalling ...
  • atom1989
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Where do liked tracks go?

I have clicked the + button and expected to find the track in my favorite playlist, but it is not there. Where do the liked tracks go?

Screenshot_2015-04-15-22-10-54.jpg
  • Community Legend
  • I have clicked the + button and expected to find the track in my favorite playlist, but it is not there. Where do the liked tracks go?   
  • Mattosaurus
  • Community Legend
  • 29836 Views
  • 3 replies
  • 0 likes
  • Android
  • 29836 Views
  • 3 replies
  • 0 likes

Solved!! Having problems with Spotify on my Samsung Galaxy S5

I'm running spotify on my Samsung Galaxy S5 with no SD card.I'm having all kinds of issues, problems to connect to a network even though it's working on everything else, same with mobile network and 2 different wifi's.If i can connect to a network, i...

  • Casual Listener
  • I'm running spotify on my Samsung Galaxy S5 with no SD card. I'm having all kinds of issues, problems to connect to a network even though it's working on everything else, same with mobile network an...
  • LukasEmilsson
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • 759 Views
  • 2 replies
  • 0 likes