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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106857 Views

26 replies

3 likes

  • 106857 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216593 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216593 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570221 Views

78 replies

3 likes

  • 570221 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470086 Views

577 replies

40 likes

Account
Free
  • 470086 Views
  • 577 replies
  • 40 likes

Cant reinstall Spotify on my Xperia Z3

Hi, i had Problems with the Spotify app and deinstalled the app.Now i have the Problem that the Playstore says my Z3 (wich previously had Spotify running) isnt compatible.Why i cant reinstall the Spotify app?Im running android 5.0.2. Greetings Dasany...

Casual Listener

Hi,   i had Problems with the Spotify app and deinstalled the app. Now i have the Problem that the Playstore says my Z3 (wich previously had Spotify running) isnt compatible. Why i cant rein...

cephalization

Community Legend

714 Views

3 replies

0 likes

  • 714 Views
  • 3 replies
  • 0 likes

Worried for 3G data

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

Casual Listener

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

Steveone

Casual Listener

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Android Xperia Z sound problem

Good evening everyone.I decided to buy the sony xperia Z yesterday in the hope that Spotify would work well on it.I've i stalled spotify, downloaded for offline play one of my playlists and started playing the music.I noticed straight away that as so...

Regular

Good evening everyone. I decided to buy the sony xperia Z yesterday in the hope that Spotify would work well on it. I've i stalled spotify, downloaded for offline play one of my playlists and start...

Sidow

Newbie

3653 Views

8 replies

0 likes

  • 3653 Views
  • 8 replies
  • 0 likes

Solved!! Smartphone crashes when i start Spotify

Hello everyone,since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my touch screen as well as the buttons aren't working a...

Casual Listener

Hello everyone, since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my...

caranegus

Regular

4112 Views

22 replies

3 likes

  • 4112 Views
  • 22 replies
  • 3 likes

LIKED FROM RADIO Not Recognizing Already-Liked Tracks - and Adds Duplicates

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer... http://community.spotify.com/t5/Help-Android/Radio-Previously-liked-songs-don-t-show-liked-when-playe...

Music Fan

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer...   http://community.spotify.com/t5/Help-An...

DrInfoman

Music Fan

1143 Views

6 replies

1 likes

  • 1143 Views
  • 6 replies
  • 1 likes

Can't play music on Moto X

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine on my computer, but I can't get it to work on my ph...

Newbie

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine ...

807 Views

0 replies

0 likes

bug
Moto X
pauses
song bug
Songs pause
  • 807 Views
  • 0 replies
  • 0 likes

scrobbling

what is scrobbling for

Newbie

what is scrobbling for

cephalization

Community Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Solved!! how do i move to my sd card?!

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

Casual Listener

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...

cephalization

Community Legend

1026 Views

1 replies

0 likes

Cache
sd card
  • 1026 Views
  • 1 replies
  • 0 likes

Automatically sync local files and iTunes playlists

I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5 and Macbook Pro. The Macbook is highlighted green ...

Newbie

I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5...

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
  • 0 likes

Unable to start Spotify with poor connection

Since there seems to be no way to report a bug I am posting this here. I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage. When connected to the network, but with a shaky connection...

Newbie

Since there seems to be no way to report a bug I am posting this here.   I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage...

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
  • 0 likes

Spotify doesn't start up after crash

After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not solve this, still cant use the app.

Casual Listener

After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not ...

linusrinoza

Casual Listener

579 Views

2 replies

0 likes

  • 579 Views
  • 2 replies
  • 0 likes

No interent connection error

Hi - is anyone else having problems with your mobile being in offline mode 'off' and it saying there is no internet connection when I know there is full wi-Fi available and I am definitely connected as I can browse the internet? It's very frustrating...

Casual Listener

Hi - is anyone else having problems with your mobile being in offline mode 'off' and it saying there is no internet connection when I know there is full wi-Fi available and I am definitely connected ...

csneblett

Casual Listener

6366 Views

18 replies

6 likes

  • 6366 Views
  • 18 replies
  • 6 likes

Solved!! volume control and lock screen interface dysfunction ality

I am running Spotify on a Motorola Moto E, and am having problems with volume control while screen is off. Also the music player skin keeps dissapearing when switching to lock screen.

Music Fan

I am running Spotify on a Motorola Moto E, and am having problems with volume control while screen is off. Also the music player skin keeps dissapearing when switching to lock screen.

blake

Community Legend

1342 Views

1 replies

0 likes

main-Android
  • 1342 Views
  • 1 replies
  • 0 likes

Solved!! Spotify runs but is all screen in black

Hello, i'm free user and i've an android phone. It is a BQ E6, android version is 4.4.2. Old spotify always worked, but the new one doesn't works. I think that is a compatibility issue, but i'm not sure about it. I've been intalled the app and all i ...

Casual Listener

Hello, i'm free user and i've an android phone. It is a BQ E6, android version is 4.4.2. Old spotify always worked, but the new one doesn't works. I think that is a compatibility issue, but i'm not s...

benartemi

Casual Listener

873 Views

2 replies

0 likes

  • 873 Views
  • 2 replies
  • 0 likes

2nd Class Citizens

Why are we Android users (this one fully paid up with family subscriptions I hasten to add ) left behind when it comes to latest features . I appreciate the latest offering is now in beta testing , but why must we repeatedly be so far behind iOS user...

Roadie

Why are we Android users (this one fully paid up with family subscriptions I hasten to add ) left behind when it comes to latest features . I appreciate the latest offering is now in beta testing , b...

MattSuda

Spotify Star

584 Views

2 replies

1 likes

Android
  • 584 Views
  • 2 replies
  • 1 likes

Solved!! Car Volume

When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong?Thanks!Raf

Newbie

When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong? Thanks! Raf

Taylor

Community Legend

3057 Views

1 replies

0 likes

  • 3057 Views
  • 1 replies
  • 0 likes

No internet connection on wifi when connected to bluetooth audio

Hi When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quite the weird thing. Any solution? Im on a Samsung Note 3, Vod...

Newbie

Hi   When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quit...

cjeans12

Newbie

1198 Views

1 replies

0 likes

  • 1198 Views
  • 1 replies
  • 0 likes

Connect (android) cant find my PC

I looked for similar posts but they all say my PC cant connect to phone. Spotify on my PC shows my phone and I am completely synced. But my computer is not showing up on my Android.

Newbie

I looked for similar posts but they all say my PC cant connect to phone.  Spotify on my PC shows my phone and I am completely synced.  But my computer is not showing up on my Android.

karenmolly

Newbie

2235 Views

6 replies

0 likes

  • 2235 Views
  • 6 replies
  • 0 likes

Problem bringing up the "current song is playing" screen

Hi, Since the latest release it´s really hard for me to bring up the "now playing" -screen. The scenario is: 1. I open up spotify2. Open a playlist and start a song3. Then when try to "expand" the bar at the bottom by pressing at it to open the "now ...

Regular

Hi,   Since the latest release it´s really hard for me to bring up the "now playing" -screen.  The scenario is:   1. I open up spotify 2. Open a playlist and start a song 3...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes