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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6951 Views

0 replies

7 likes

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Some Sort of Glitch or Bug?

I have the Spotify App for my HTC One S. I am a Premium Member. For some reason, anytime I load the App now, an annoying white screen pops up with the green loading circle. It'll stay up and "loading for about 5-10 seconds and go away. Then about 10-...

Newbie

I have the Spotify App for my HTC One S. I am a Premium Member. For some reason, anytime I load the App now, an annoying white screen pops up with the green loading circle. It'll stay up and "loading...

Daniel

Community Legend

922 Views

1 replies

0 likes

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Solved!! Activate Crossfade option

Hi ! I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for me than Connect one. Thanks in advance !

Casual Listener

Hi !   I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for ...

Amarro

Community Legend

2022 Views

6 replies

0 likes

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  • 0 likes

Won't Stream on anything other than wifi (telstra aus, using ipv4 apns)

As stated above, spotify will only stream on a wifi network, wont recognise my data connection (4g) I have a Galaxy S5 and am with the telstra network in Aus. I Have done lots of searching and have tried many other options (Uninstall, reinstall, wipe...

Casual Listener

As stated above, spotify will only stream on a wifi network, wont recognise my data connection (4g) I have a Galaxy S5 and am with the telstra network in Aus. I Have done lots of searching and have t...

Daniel

Community Legend

1087 Views

1 replies

0 likes

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PREMIUM PLAN

I updated my plan to premium...unfortunatly i had been the victum of a hacking ..or attempted.. hack !!...and i am having a problem with my log in.. and recovery.. of the account..how do i do this and keep everything ...please help

Casual Listener

I updated my plan to premium...unfortunatly i had been the victum of a hacking ..or attempted.. hack !!...and i am having a problem with my log in.. and recovery.. of the account..how do i do this an...

Jordi

Community Legend

434 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Logging in on my phone shows no songs, and it keeps giving a Facebook pop-up

Hey guys,I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go to settings and turn off the Facebook connection. The po...

Regular

Hey guys, I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go t...

Flamecrest

Regular

701 Views

2 replies

0 likes

mobile app
no songs
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Spotify things forever then freezes phone

DescriptionMy spotify keeps staling when trying to get to playlists or play music. Freezes phone in sleep mode when I unplug headphones, overall unable to use the app. What are the steps you took to get to the error/issue?Sign on to Spotify, then sel...

Newbie

Description My spotify keeps staling when trying to get to playlists or play music. Freezes phone in sleep mode when I unplug headphones, overall unable to use the app.   What are the steps ...

Daniel

Community Legend

1413 Views

1 replies

1 likes

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How to recover my playlist? (not deleted)

Hi everyone, I want to get my spotify playlists from my account but I can no longer access it since I move to spotify free how can i get that please help!!!

Newbie

Hi everyone, I want to get my spotify playlists from my account but I can no longer access it since I move to spotify free how can i get that please help!!! 

Daniel

Community Legend

477 Views

2 replies

0 likes

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Solved!! disappearing play lists

I have tried what spotify suggested to make this situation right but it does not work. I am also paying for premium and not getting that either, I've previously asked for help but I've had no help or response and i'm very dissatisfied and upset.

Casual Listener

I have tried what spotify suggested to make this situation right but it does not work. I am also paying for premium and not getting that either, I've previously asked for help but I've had no help or...

Daniel

Community Legend

1253 Views

5 replies

0 likes

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friend messages

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

Roadie

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

TheItGyrl

Casual Listener

863 Views

2 replies

1 likes

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Solved!! albums don't save

When I save an album, ik disappears a few minutes later.I have this problem for a few weekscan't pin an album anymorehelp me pleasepremium member

Casual Listener

When I save an album, ik disappears a few minutes later. I have this problem for a few weeks can't pin an album anymore help me please premium member

ivonneafra

Casual Listener

556 Views

2 replies

0 likes

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set a Spotify Connect priority

i want be able to set a priority for Spotify Connect Devices

Visitor

i want be able to set a priority for Spotify Connect Devices

user-removed

Not applicable

1049 Views

2 replies

2 likes

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Wrong song appearing in playlist on cell phone

I have a problem. I've added a song from my local files to a playlist so I can listen to it from my phone. The song gets added, but it's the wrong version of the song and the version my cell phone keeps adding is one that's available on Spotify and n...

Casual Listener

I have a problem.   I've added a song from my local files to a playlist so I can listen to it from my phone. The song gets added, but it's the wrong version of the song and the version my cell...

Daniel

Community Legend

474 Views

1 replies

0 likes

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new to spotify and I'm not happy

I am somehwat new to spotify (Canada) and see that a few years later, this is still an issue. I have had premium for a few months and have built some playlists. for the most part, it's been great. what I've noticed though, is that when I remove a son...

Visitor

I am somehwat new to spotify (Canada) and see that a few years later, this is still an issue.  I have had premium for a few months and have built some playlists.  for the most part, it's be...

Taylor

Community Legend

393 Views

1 replies

0 likes

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no longer premiumuser since update

I'm no longer a premiumuser since the latest spotify update although I pay for the premiumservice! I logged me out and im several times but it didn't worked! Anyone can help?

Newbie

I'm no longer a premiumuser since the latest spotify update although I pay for the premiumservice! I logged me out and im several times but it didn't worked! Anyone can help?

MattSuda

Spotify Star

505 Views

2 replies

0 likes

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Solved!! Nexus 5 Home Screen Widget GONE w/ Android Lollipop 5.1

I've seen posts about people not seeing the lock screen widget, but after a new install with Android 5.1 on my Nexus 5, going into my widgets for my homescreen, the Spotify widget is not in sight. I have uninstalled Spotify and reinstalled thinking t...

Music Fan

I've seen posts about people not seeing the lock screen widget, but after a new install with Android 5.1 on my Nexus 5, going into my widgets for my homescreen, the Spotify widget is not in sight. I ...

Daniel

Community Legend

3154 Views

5 replies

0 likes

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Solved!! Can't sync local files to android anymore

Hi,I can't sync my local files to my android phone on Spotify anymore. Before the update, there was that "Devices" thingy where you could sync songs, but not anymore. Any help?

Casual Listener

Hi, I can't sync my local files to my android phone on Spotify anymore. Before the update, there was that "Devices" thingy where you could sync songs, but not anymore. Any help?

Daniel

Community Legend

5396 Views

4 replies

1 likes

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  • 1 likes

Spotify won't send media information when in background

When I have my Sony Xperia Z2 connected to my car and play Spotify over the Bluetooth connection I noticed how Spotify won't send/update the media information (artist, album, title) seen on the screen in my car when the Spotify app is in the backgrou...

Newbie

When I have my Sony Xperia Z2 connected to my car and play Spotify over the Bluetooth connection I noticed how Spotify won't send/update the media information (artist, album, title) seen on the scree...

Daniel

Community Legend

344 Views

1 replies

0 likes

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Can't swipe right to change tracks only left. Is there a fix?

For some reason the Spotify app no longer lets me swipe right to change tracks. I can only swipe left. I can swipe left and right when I do radio but lose the ability on my personal playlist. Is there a fix to this?

Casual Listener

For some reason the Spotify app no longer lets me swipe right to change tracks. I can only swipe left.  I can swipe left and right when I do radio but lose the ability on my personal playlist. ...

3starorion

Casual Listener

929 Views

2 replies

0 likes

Unlimited
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Facebook activity

I activated the Facebook in My configutation andar now I can'y deactivated. The application send flashing like if restart the Facebook connection.

Newbie

I activated the Facebook in My configutation andar now I can'y deactivated. The application send flashing like if restart the Facebook connection.

Daniel

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes