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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

local files are considered as spotify files ??? what's wrong with the random play ???

Hello1. In the previous versions of spotify desktop you could unlink your local musicthis prevented spotify of pushing their artwork or song for your local files.This option disappeared in the latest desktop version. 2. I think I also have discovered...

  • Regular
  • Hello 1. In the previous versions of spotify desktop you could unlink your local music this prevented spotify of pushing their artwork or song for your local files. This option disappeared in the ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Playback and controls malfunctioning since latest app update

Description: I use Spotify very much, both on my mobile and in the office. Since the Android app received an updated - installed on my Samsung N9005 Note 3 last weekend, I run into the same issues every day, every few minutes. The Windows (7) applica...

  • Regular
  • Description: I use Spotify very much, both on my mobile and in the office. Since the Android app received an updated - installed on my Samsung N9005 Note 3 last weekend, I run into the same is...
  • rwvanv
  • Regular
  • 710 Views
  • 10 replies
  • 0 likes
  • 710 Views
  • 10 replies
  • 0 likes

when the music cuts

So i have this habit of taking meds in the morning, and when the effect kicks in, i better be relaxed, so i put my playlist and focus on the vibes, the thing is sometimes the music cuts for 1 sec even tho the playlist is saved. It's extremely stressi...

  • Newbie
  • So i have this habit of taking meds in the morning, and when the effect kicks in, i better be relaxed, so i put my playlist and focus on the vibes, the thing is sometimes the music cuts for 1 sec eve...
  • atom1989
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Android app feature - no greyed out songs

On the desktop version of Spotify if a song specs change or the artist/label rescinds the rights, the song still shows up in my lists but is greyed out (which is great) but this feature is unavailable in my mobile phone app. I'm on android 4.4.2 on G...

  • Newbie
  • On the desktop version of Spotify if a song specs change or the artist/label rescinds the rights, the song still shows up in my lists but is greyed out (which is great) but this feature is unavailabl...
  • user-removed
  • Not applicable
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Is non-random play possible?

For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I turn it off?

  • Casual Listener
  • For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I...
  • acastro50
  • Casual Listener
  • 3377 Views
  • 6 replies
  • 1 likes
  • 3377 Views
  • 6 replies
  • 1 likes

Spotify Connect: the Spotify app shows the wrong song on the display

If I …- "Spotify Connect" start and connect to the remote device- and I start a playlist to play- and then take a new song that I add to the waiting list, using the choice options- and when that added song is going to play then the app shows on the d...

  • Regular
  • If I … - "Spotify Connect" start and connect to the remote device - and I start a playlist to play - and then take a new song that I add to the waiting list, using the choice options - and when...
  • martinkorner
  • Newbie
  • 2704 Views
  • 5 replies
  • 1 likes
  • 2704 Views
  • 5 replies
  • 1 likes

Spotify skips to next song in the middle of a song

Hi,is anyone having an issue where a song is playing and Spotify skips to another song in the middle of playing the song you were listening to? Thanks!

  • Regular
  • Hi, is anyone having an issue where a song is playing and Spotify skips to another song in the middle of playing the song you were listening to? Thanks!
  • DottsyZ
  • Regular
  • 11200 Views
  • 13 replies
  • 7 likes
  • 11200 Views
  • 13 replies
  • 7 likes

disabled accout

My account for some reason was disabled....and I had to open a new account.Is there any way that you can transfer a play list from the other account to my new one???? The old account user Id is jennifer.love.1974.and the new account is jayjen2015The ...

  • Newbie
  • My account for some reason was disabled....and I had to open a new account. Is there any way that you can transfer a play list from the other account to my new one???? The old account user Id is jen...
  • meahtenoha
  • Spotify
  • 360 Views
  • 2 replies
  • 0 likes
  • disabled account
  • 360 Views
  • 2 replies
  • 0 likes

My Local Files are not on my Phone!

I bought the new AC/DC Album, wanted it in an Spotify Playlist on my Android Phone. I can see the Tracks at the Spotify Android App, but they are not playable in on- an offline mode. Why?

  • Casual Listener
  • I bought the new AC/DC Album, wanted it in an Spotify Playlist on my Android Phone. I can see the Tracks at the Spotify Android App, but they are not playable in on- an offline mode. Why?
  • nsnyderxc
  • Music Fan
  • 554 Views
  • 9 replies
  • 0 likes
  • 554 Views
  • 9 replies
  • 0 likes

Samsung Galaxy Tab 4

Spotify has been telling me no internet connection available and i csnt figure out how to fix it can anybody help me ? The device im using is the title

  • Newbie
  • Spotify has been telling me no internet connection available and i csnt figure out how to fix it can anybody help me ? The device im using is the  title
  • MauriceMV
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Downloaded Music and International Travel

I am traveling to Italy and South Africa from the US later in September. We are planning to use spotify to create a wedding playlist. Will I run into problems downloading music and traveling out of the US on an Android device? If i'm in airplane mode...

  • Newbie
  • I am traveling to Italy and South Africa from the US later in September.  We are planning to use spotify to create a wedding playlist.    Will I run into problems downloading music a...
  • Daniel
  • Community Legend
  • 2062 Views
  • 2 replies
  • 0 likes
  • 2062 Views
  • 2 replies
  • 0 likes

Solved!! Help with music

I really would like to know if you can still listen to music without paying the 9.99$ a month. I have WiFi in my house and unlimited data on my android. Would love to be able to hook up to my stereo in my car am I still able to listen to music freely...

  • Newbie
  • I really would like to know if you can still listen to music without paying the 9.99$ a month. I have WiFi in my house and unlimited data on my android. Would love to be able to hook up to my stereo ...
  • Mattosaurus
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • music
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Galaxy S6 not showing up in devices

Hello everyone, Ever since I got my S6 I haven't been able to sync my music because it won't show up in devices. I've searched these forums and the support section for help and have tried all solutions that I could find. So far none have helped. The ...

  • Casual Listener
  • Hello everyone,   Ever since I got my S6 I haven't been able to sync my music because it won't show up in devices. I've searched these forums and the support section for help and have tried al...
  • askew101
  • Casual Listener
  • 1353 Views
  • 2 replies
  • 0 likes
  • 1353 Views
  • 2 replies
  • 0 likes

Solved!! Spotify equalizer - how save settings in the one dedicated to your own preferences?

Seems you have to remember and redo the settings each time you use another pre-set variety in equalizer menu? Or can you save somehow?Thanks!

  • Regular
  • Seems you have to remember and redo the settings each time you use another pre-set variety in equalizer menu? Or can you save somehow? Thanks!
  • Coenobita
  • Regular
  • 7856 Views
  • 8 replies
  • 0 likes
  • 7856 Views
  • 8 replies
  • 0 likes

Solved!! The app crashes at the start/new sd card

Hi! Firstly, sorry for my English.So, I have a problem with my Spotify app. I have a Samsung Galaxy S4 and when I open the app it just...crash, "Spotify has been arrested" or something like this. I can't use it I closed manually the app, I cleared th...

  • Casual Listener
  • Hi!  Firstly, sorry for my English. So, I have a problem with my Spotify app. I have a Samsung Galaxy S4 and when I open the app it just...crash, "Spotify has been arrested" or something ...
  • Juss
  • Casual Listener
  • 3609 Views
  • 4 replies
  • 0 likes
  • 3609 Views
  • 4 replies
  • 0 likes

Solved!! Spotify skips song completely

Hello, when I try to listen to the song "We Are" by Hollywood Undead (explicit version), spotify plays a few seconds of the song before skipping it completely and playing the next song in the queue list. I've tried to resync all of my songs and redow...

  • Newbie
  • Hello, when I try to listen to the song "We Are" by Hollywood Undead (explicit version), spotify plays a few seconds of the song before skipping it completely and playing the next song in the queue l...
  • atom1989
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Playback timer reverse?

Anyone know how to switch the playback timer on an Android device from counting up (example- .01 seconds to 3.02 minutes) to counting down (3.02 minutes to .01 seconds)? Thank you!

  • Casual Listener
  • Anyone know how to switch the playback timer on an Android device from counting up (example- .01 seconds to 3.02 minutes) to counting down (3.02 minutes to .01 seconds)?  Thank you!
  • Daniel
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

shuffle play

I hit the shuffle button and Spotify shuffles music like it should. Problem is it won't stop when I restart the app like it used to. I have Uninstalled and reinstalled same problem. Help

  • Casual Listener
  • I hit the shuffle button and Spotify shuffles music like it should. Problem is it won't stop when I restart the app like it used to. I have Uninstalled and reinstalled same problem. Help
  • myshya
  • Regular
  • 663 Views
  • 7 replies
  • 2 likes
  • 663 Views
  • 7 replies
  • 2 likes

Spotify Connect keeps phone awake

This is seriously annoying. If I forget to force close the app when I switch over to desktop then the app keeps the phone in "keep awake" state. This is a major battery drain that I thought had been fixed, but apparently this bug has popped back up y...

  • Roadie
  • This is seriously annoying. If I forget to force close the app when I switch over to desktop then the app keeps the phone in "keep awake" state. This is a major battery drain that I thought had been ...
  • Daniel
  • Community Legend
  • 1460 Views
  • 2 replies
  • 3 likes
  • 1460 Views
  • 2 replies
  • 3 likes

Writing to SD Card is easy... but switch to new device?

Hi thereCan't believe that this topic is not covered yet, but perhaps my search algo needs improvement I've been using Spotify Premium for quite a while, already two devices and also I could store my "offline available" songs to SD cardI just can't g...

  • Casual Listener
  • Hi there Can't believe that this topic is not covered yet, but perhaps my search algo needs improvement   I've been using Spotify Premium for quite a while, already two devices and also I ...
  • cwel68
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • new device
    sd card
    switch smartphone
  • 507 Views
  • 2 replies
  • 0 likes