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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857355 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857355 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21561 Views
  • 3 replies
  • 0 likes
  • 21561 Views
  • 3 replies
  • 0 likes

2G/3G sync option Missing (Android Sony Xperia Z2)

My Sync over 2G/3G option is missing in the settings? Why? How can i get this back without loosing any downloaded songs?

  • Casual Listener
  • My Sync over 2G/3G option is missing in the settings?   Why?   How can i get this back without loosing any downloaded songs?    
  • FrozenTundraUK
  • Casual Listener
  • 1108 Views
  • 2 replies
  • 0 likes
  • 1108 Views
  • 2 replies
  • 0 likes

[Bug] BlueTooth Track Information Incorrect When Play Starts Via BlueTooth

I've noticed an issue with the BlueTooth track information when using my phone in my car. If I have my car start Spotify playback, Spotify wil play from the correct song / position. It will send the track information for this song. However, as it con...

  • Regular
  • I've noticed an issue with the BlueTooth track information when using my phone in my car.   If I have my car start Spotify playback, Spotify wil play from the correct song / position. It wil...
  • Daniel
  • Community Legend
  • 1690 Views
  • 2 replies
  • 0 likes
  • bug
  • 1690 Views
  • 2 replies
  • 0 likes

Solved!! Playlists don't completely download..

For some reason, my Spotify is stuck in waiting to download on my Samsung Galaxy II. In the past, it downloaded and showed it being done in percetages. Now it simply shows waiting to download. I have to start the playlist to play and it downloads as ...

  • Casual Listener
  • For some reason, my Spotify is stuck in waiting to download on my Samsung Galaxy II.  In the past, it downloaded and showed it being done in percetages. Now it simply shows waiting to ...
  • saif99
  • Newbie
  • 8384 Views
  • 7 replies
  • 1 likes
  • 8384 Views
  • 7 replies
  • 1 likes

Solved!! Please Help.

Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a Samsung Galaxy Tab 7.7. As of November 19, 2014.

  • Casual Listener
  • Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a ...
  • BorgyBollozos
  • Casual Listener
  • 288 Views
  • 4 replies
  • 0 likes
  • 288 Views
  • 4 replies
  • 0 likes

[BUG][ANDROID 5] Bluetooth not sending track info

I upgraded my Nexus 5 to the factory image provided on the android developer portal and noticed that you guys have a regression bug. Bluetooth is not sending track information. Device: Nexus 5 Android Version: 5.0 (Lollipop) Spotify Version: latest r...

  • Casual Listener
  • I upgraded my Nexus 5 to the factory image provided on the android developer portal and noticed that you guys have a regression bug.   Bluetooth is not sending track information.   ...
  • GabrielSiqueira
  • Casual Listener
  • 1198 Views
  • 3 replies
  • 0 likes
  • 1198 Views
  • 3 replies
  • 0 likes

Data file keeps growing

Hello , On my android i have a few playlist that i can use offline. The frre space on my SD card was 10 GB. After one week the free space is 8.9 GB. Its all spotify data because i only use my sd card for spotify. I see somtimes that the app download ...

  • Roadie
  • Hello ,   On my android i have a few playlist that i can use offline.   The frre space on my SD card was 10 GB. After one week the free space is 8.9 GB.   Its all spotify...
  • thai2000
  • Roadie
  • 1279 Views
  • 8 replies
  • 0 likes
  • 1279 Views
  • 8 replies
  • 0 likes

Qualcomm Allplay device not showing up in Spotify Connect

I recently bought the following Wifi connected speaker device by Medion using Qualcomm's Allplay technology see: http://aldi.medion.com/md83867/be_nl/?refPage=aldi What I understood is this Allplay technology has been Spotify Connect certified see: h...

  • Newbie
  • I recently bought the following Wifi connected speaker device by Medion using Qualcomm's Allplay technology see: http://aldi.medion.com/md83867/be_nl/?refPage=aldi What I understood is this Al...
  • Daniel
  • Community Legend
  • 2298 Views
  • 1 replies
  • 0 likes
  • 2298 Views
  • 1 replies
  • 0 likes

Xperia Z3 Compact and saving to Samsung Grade 1 Class 10 64GB Evo Micro SDHC Memory Card

Ok, I have tried *everything possible* to get Spotify to save to my Samsung Grade 1 Class 10 64GB Evo Micro SDHC Memory Card. I've searched the forums no-end to get it working. I have formatted the card via the phone, cleared the cache/data from Spot...

  • Music Fan
  • Ok, I have tried *everything possible* to get Spotify to save to my Samsung Grade 1 Class 10 64GB Evo Micro SDHC Memory Card. I've searched the forums no-end to get it working.   I have...
  • Daniel
  • Community Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • evo
    Samsung
    sd card
    sdhc
    Xperia
    z3 compact
  • 691 Views
  • 1 replies
  • 0 likes

Can sync some local mp3s, but not all

So, I have some local mp3s on my desktop that I added to a playlist and synced to my HTC One M8. My problem is that some of these MP3s synced, and some didn't and just say pending. I've confirmed with mutliple different programs that these MP3s are v...

  • Regular
  • So, I have some local mp3s on my desktop that I added to a playlist and synced to my HTC One M8. My problem is that some of these MP3s synced, and some didn't and just say pending. I've confirmed wit...
  • Daniel
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

spotify crashes when using 3g connection

Hi,guys! I'm having a problem with spotify when I'm using my 3g connection. It just doesn't work,keeps crashing all the time . It keeps saying that I'm offline ,even though I'm not. Meanwhile,all my apps are working just fine: youtube,my browser,my o...

  • Casual Listener
  • Hi,guys! I'm having a problem with spotify when I'm using my 3g connection. It just doesn't work,keeps crashing all the time . It keeps saying that I'm offline ,even though I'm not. Meanwhile,all m...
  • Daniel
  • Community Legend
  • 403 Views
  • 6 replies
  • 0 likes
  • 403 Views
  • 6 replies
  • 0 likes

Some of my local files doesnt sync to my phone

Hello! I have a couple of local files on my computer that I want to sync to my phone but some of the songs doesnt sync. I put the songs in a list on my computer then i download the playlist on my phone as i am connected to the same wifi-network on bo...

  • Casual Listener
  • Hello!   I have a couple of local files on my computer that I want to sync to my phone but some of the songs doesnt sync.   I put the songs in a list on my computer then i download ...
  • Daniel
  • Community Legend
  • 830 Views
  • 6 replies
  • 0 likes
  • 830 Views
  • 6 replies
  • 0 likes

Nexus 5 Android 5.0 OTA Volume Toggle Issue

Nexus 5 stock, not rooted, running build LRX210. When I'm playing music on spotify, toggling the volume up/down via the volume rocker only allows me to control my phone's media volume. In order to control the notification/vibrate settings of the phon...

  • Newbie
  • Nexus 5 stock, not rooted, running build LRX210.  When I'm playing music on spotify, toggling the volume up/down via the volume rocker only allows me to control my phone's media volume.  In...
  • Daniel
  • Community Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Automatic downloading of songs/albums

Hi there, I have a problem with my mothers smartphone regarding downloading songs/albums on Spotify. You see, she is logged in on my Premium account and I have saved some of my favourite albums there. But the problem is now that her phone is trying t...

  • Newbie
  • Hi there,   I have a problem with my mothers smartphone regarding downloading songs/albums on Spotify. You see, she is logged in on my Premium account and I have saved some of my favourite...
  • Daniel
  • Community Legend
  • 3377 Views
  • 2 replies
  • 0 likes
  • 3377 Views
  • 2 replies
  • 0 likes

Spotify starts playing on my Android device without prompt

For about a month I have been having problems with my Spotify Premium account. I am a fitness instructor and I use spotify for my playlists in my classes. I also use Spotify for personal music consumption, and have a tons of music downloaded to my ph...

  • Music Fan
  • For about a month I have been having problems with my Spotify Premium account. I am a fitness instructor and I use spotify for my playlists in my classes. I also use Spotify for personal music consum...
  • Daniel
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Same track, different version, from different album/EP not syncing unlinked tracks

I have one standard length album in a playlist from a certain band. They released an acoustic EP the other day which is not on Spotify at the moment. I imported this EP into my library, put these tracks into my playlist and unlinked them on the Deskt...

  • Regular
  • I have one standard length album in a playlist from a certain band. They released an acoustic EP the other day which is not on Spotify at the moment. I imported this EP into my library, put...
  • Daniel
  • Community Legend
  • 2004 Views
  • 1 replies
  • 1 likes
  • 2004 Views
  • 1 replies
  • 1 likes

Problems with spotify on the samsung phone

Hi, I have really annoying problem with Spotify on my phone. Recently whenever I try to open Spotify on my phone it shows: "Unfortunately, Spotify has stopped". Tried everything: restarting phone, unistalling/installing application....Nothing works. ...

  • Newbie
  • Hi,   I have really annoying problem with Spotify on my phone. Recently whenever I try to open Spotify on my phone it shows: "Unfortunately, Spotify has stopped". Tried everything: restartin...
  • Daniel
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

eliminare account

Come faccio ad eliminare il mio account???...ho cercato in tutti i modo ma nn riesco..AIUTATEMIIII

  • Visitor
  • Come faccio ad eliminare il mio account???...ho cercato in tutti i modo ma nn riesco..AIUTATEMIIII
  • Daniel
  • Community Legend
  • 839 Views
  • 4 replies
  • 0 likes
  • 839 Views
  • 4 replies
  • 0 likes

Spotify won't play! Xperia z2 tablet issue. Android 4.4.4

Spotify won't play any tracks. It plays for a split second then pauses itself. I've unistalled and reinstalled which hasn't worked, any ideas?

  • Casual Listener
  • Spotify won't play any tracks. It plays for a split second then pauses itself. I've unistalled and reinstalled which hasn't worked, any ideas? 
  • Daniel
  • Community Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Syncing Local Files to Android over Public Wifi

Hey all, hopefully you guys can help, I have a galaxy s5 and a MacBook Pro, and I've been loving spotify premium, however since I've been at college I haven't been able to sync local files to my phone as the app only supports syncing over wifi and th...

  • Newbie
  • Hey all, hopefully you guys can help, I have a galaxy s5 and a MacBook Pro, and I've been loving spotify premium, however since I've been at college I haven't been able to sync local files to my phon...
  • Daniel
  • Community Legend
  • 1229 Views
  • 1 replies
  • 0 likes
  • 1229 Views
  • 1 replies
  • 0 likes