Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30884 Views
  • 60 replies
  • 25 likes
  • 30884 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871810 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871810 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25025 Views
  • 3 replies
  • 0 likes
  • 25025 Views
  • 3 replies
  • 0 likes

Random invite

Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I would like you to investigate if this username is l...

  • Newbie
  • Hello. Is there anyone here experiencing something like this? I got random invites from un unknown username for his/her playlist and when I try to play it, it doesn't play or I encounter an error. I ...
  • 537 Views
  • 0 replies
  • 0 likes
  • anon
    invite
    malware
  • 537 Views
  • 0 replies
  • 0 likes

How to turn off Album wall paper

When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especially since, I am at work and some album art is obscen...

  • Roadie
  • When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especial...
  • Quentarus
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

[BUG] The Notifications menu does not show the options

Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...

  • Casual Listener
  • Hi, I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push not...
  • caubyneto
  • Casual Listener
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

Just lost my entire offline collection!!!

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's ti...

  • Casual Listener
  • Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have be...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

music won't save to "your music"

Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone over the phone and they did all the transferring fine...

  • Newbie
  • Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone ov...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

selected music not being available

Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's

  • Newbie
  • Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's
  • Ivan92
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

No Internet Connection

I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running good so why not Spotify?Thanks for help.

  • Newbie
  • I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running ...
  • 295 Views
  • 0 replies
  • 0 likes
  • No internet connection android
  • 295 Views
  • 0 replies
  • 0 likes

Playing a song on PC will start app on Android

Hi!When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there Android app version: 2.5.0.942 (Running on LG Nexus 5 / Android Lollipop 5.0.1...

  • Regular
  • Hi! When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there 🙂   Android app...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

cover menu on s5 lollipop

Hi allI have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with its menu: back, pause / play, forward.And while you are...

  • Regular
  • Hi all I have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with it...
  • Crazy-Maisy
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Device not seen over usb

I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way that allows me to sync. Used to work, but not now. Ru...

  • Regular
  • I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way th...
  • reubendiaz
  • Regular
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Solved!! Constantly switching between "Offline" and "Online"

DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...

  • Casual Listener
  • Description I updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. &nb...
  • Gibbley
  • Casual Listener
  • 1116 Views
  • 5 replies
  • 0 likes
  • 1116 Views
  • 5 replies
  • 0 likes

Why should the mobile app access my call's app?

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for?Is this app an music player?

  • Newbie
  • Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for? Is this app an music player?    
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

'SHUFFLE PLAY' button in My Music/Songs doesn't work

Galaxy S3 4.4After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not after that. It's started happening after one of the recent...

  • Newbie
  • Galaxy S3 4.4 After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not aft...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

help me

I can not download a melendi album ( lágrima desordenadas ) could help me

  • Newbie
  • I can not download a melendi album ( lágrima desordenadas ) could help me
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Sony Walkman App and Spotify service

I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do because in my case Walkman doesn't show Spotify mu...

  • Newbie
  • I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do...
  • 1466 Views
  • 0 replies
  • 1 likes
  • 1466 Views
  • 0 replies
  • 1 likes

Suddenly, certain songs "play" silence.

Description I've been running Spotify on my Android device for a few months now. Just yesterday it started with this problem, where it would appear to play a song, but there was no audio. The UI shows that it seems to be playing. When it gets to the ...

  • Music Fan
  • Description I've been running Spotify on my Android device for a few months now. Just yesterday it started with this problem, where it would appear to play a song, but there was no audio. The UI sh...
  • mjm2705
  • Casual Listener
  • 7100 Views
  • 31 replies
  • 1 likes
  • 7100 Views
  • 31 replies
  • 1 likes

Comment retrouver une musique

Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............

  • Casual Listener
  • Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............
  • Daniel
  • Community Legend
  • 518 Views
  • 5 replies
  • 0 likes
  • 518 Views
  • 5 replies
  • 0 likes

cannot connect galaxy tab s to ps4

I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connecting.

Screenshot_2015-04-03-13-23-56.png
  • Newbie
  • I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connectin...
  • Daniel
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Keeps Crashing the Whole Phone

When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0). So far, it's only happened while I was walking o...

  • Casual Listener
  • When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0...
  • Daniel
  • Community Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes