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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5325 Views

0 replies

6 likes

  • 5325 Views
  • 0 replies
  • 6 likes

Need more idea for Android Wear app.

Hi everyone, We have developed Android Wear app, which supports playing/starting Spotify playlists. We would love to have everyone's opinion on what other features to add (related to Spotify Playlists only) ?Right now, app supports following- listing...

Newbie

Hi everyone,    We have developed Android Wear app, which supports playing/starting Spotify playlists.  We would love to have everyone's opinion on what other features to ...

Marco

Community Legend

796 Views

1 replies

0 likes

Android
android wear
watch
wear
  • 796 Views
  • 1 replies
  • 0 likes

[Bug] Android shows title for topmost Next Tracks item instead of current playing song from Queue

When the Android client has connected to Spotify on OS X via Connect, the song that is being displayed on the Android client is the topmost of the Next Tracks list rather than the current song from the Queue.

Newbie

When the Android client has connected to Spotify on OS X via Connect, the song that is being displayed on the Android client is the topmost of the Next Tracks list rather than the current song from t...

Daniel

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Songs under "Your Music" Offline Availability on Android phone

How does one sync Songs under "Your Music" to your Android phone. Unlike "Starred" and other playlists there is not a button to move to indicate you want it avialble offline. Thanks!

Casual Listener

How does one sync Songs under "Your Music" to your Android phone.  Unlike "Starred" and other playlists there is not a button to move to indicate you want it avialble offline.    Tha...

Daniel

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!! deleted cached data now can't login

I deleted the chached data to make room on my phone, but now no matter how many times I reinstall the all or change my password I cannot login to the app, even though I am logged in on the web for my account details.

Casual Listener

I deleted the chached data to make room on my phone, but now no matter how many times I reinstall the all or change my password I cannot login to the app, even though I am logged in on the web for my...

DannyFL

Roadie

1537 Views

3 replies

0 likes

  • 1537 Views
  • 3 replies
  • 0 likes

Question about spotify app...

Good afternoon!I have a mobile phone with android 2.2 froyo!I can not install the latest version of spotify app.I have an old application that works on my phone, but I can not listen to music for free, as is advertised on spotify site!What can I do t...

Visitor

Good afternoon! I have a mobile phone with android 2.2 froyo! I can not install the latest version of spotify app. I have an old application that works on my phone, but I can not listen to music f...

Daniel

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Solved!! spotify logs out

So recently I had to change my password cause I had forgotten it, before then I had no issues with my account, after I changed my password i went to log into the app and it immediately logged me out, and has kept doing so. The only time it doesnt log...

Regular

So recently I had to change my password cause I had forgotten it, before then I had no issues with my account, after I changed my password i went to log into the app and it immediately logged me out,...

Daniel

Community Legend

2036 Views

13 replies

0 likes

Linux
  • 2036 Views
  • 13 replies
  • 0 likes

Spotify says theres no space left to download songs.What do I do?

Every time I go in it says theres no space left.I dont have the maximum amount downloaded.So what can I do??

Newbie

Every time I go in it says theres no space left.I dont have the maximum amount downloaded.So what can I do??

Daniel

Community Legend

1600 Views

1 replies

0 likes

  • 1600 Views
  • 1 replies
  • 0 likes

Solved!! shuffle won't shut off

I can't get shuffle to shut off on android note 3. Please help. Thank you!

Casual Listener

I can't get shuffle to shut off on android note 3. Please help. Thank you! 🙂

Daniel

Community Legend

678 Views

3 replies

0 likes

  • 678 Views
  • 3 replies
  • 0 likes

Got the Premium, can't make playlists available offline

I just signed up for the premium and have my 1st month free. But it will not let me make my playlists available offline or sync my android cell with it. I want to be able to listen without having to be connected to the internet. I also signed out of ...

Casual Listener

I just signed up for the premium and have my 1st month free.  But it will not let me make my playlists available offline or sync my android cell with it.  I want to be able to listen withou...

MattSuda

Spotify Star

496 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 496 Views
  • 1 replies
  • 0 likes

Problem with my premium

Hi friends, im from argentina. I have purchased premium today, i have downloades 500 songs today, the problem is that after i have left my android phone for 2 hours the spotify app asked me to log in again. After i have done that it was loged as free...

Newbie

Hi friends, im from argentina. I have purchased premium today, i have downloades 500 songs today, the problem is that after i have left my android phone for 2 hours the spotify app asked me to log in...

Daniel

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Random songs won't sync

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I enter one of the playlists and then go back to the home scre...

Gig Goer

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I...

ChrisAhlund

Gig Goer

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Why can't I as a premium member download any songs/playlists onto my phone for offline listening?

I have Spotify Premium, but for the past couple weeks everytime I've tried to download songs for offline listening on my Galaxy S5 I've received the message: "SYNCING ERROR: Offline syncing has stopped as there's no space left on this device." despit...

Regular

I have Spotify Premium, but for the past couple weeks everytime I've tried to download songs for offline listening on my Galaxy S5 I've received the message:    "SYNCING ERROR: Offline sy...

MichaelW

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Can't swipe left... Now the **bleep**'s hitting the fan

Ok. You **bleep**ed up the desktop app. Removed functions just to say that they will be back. Because you had to add other stuff that no one wants.But now. Now I am REALLY unhappy. In swedish - since you are swedish - VAD I HELA HELVETE SYSSLAR NI ME...

Music Fan

Ok. You **bleep**ed up the desktop app. Removed functions just to say that they will be back. Because you had to add other stuff that no one wants. But now. Now I am REALLY unhappy. In swedish - s...

Skagerström

Music Fan

1443 Views

5 replies

3 likes

  • 1443 Views
  • 5 replies
  • 3 likes

Galaxy Note 4 Syncing Issues

Hello everyone, I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to it, it unsyncs when I leave the house and then I have to sync it all...

Newbie

Hello everyone,    I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to it...

billeady

Regular

1248 Views

2 replies

0 likes

Galaxy
Galaxy Note 4
Issues
syncing
unsyncing
  • 1248 Views
  • 2 replies
  • 0 likes

Save to External SD Card

Hi,I know this has been covered loads of times but I still haven't found an answer that works for me. I have an Android Tablet and I want to download my playlists to my external 32GB SD card instead of taking up the small amount of memory on the inte...

Music Fan

Hi, I know this has been covered loads of times but I still haven't found an answer that works for me.   I have an Android Tablet and I want to download my playlists to my external 32GB SD ca...

riccardizio

Newbie

3300 Views

18 replies

0 likes

  • 3300 Views
  • 18 replies
  • 0 likes

Spotify won't work..

I just renewed my premium subscription I had canceled it and was using the free version and now it won't work.. I restarted my phone and deleted the app and redownloaded it.. Also spotify already took my money out which blows... Any help?

Newbie

I just renewed my premium subscription I had canceled it and was using the free version and now it won't work.. I restarted my phone and deleted the app and redownloaded it.. Also spotify already too...

MattSuda

Spotify Star

843 Views

1 replies

0 likes

  • 843 Views
  • 1 replies
  • 0 likes

Imported local files are playing different vesion of the song

I performed the procedure to import my MP3 from the PC to the phone, but in the phone some of these songs are playing different versions of the imported one.For example, I imported the song Highway to Hell by AC/DC. When I play on the PC, the song is...

Newbie

I performed the procedure to import my MP3 from the PC to the phone, but in the phone some of these songs are playing different versions of the imported one. For example, I imported the song Hi...

Daniel

Community Legend

714 Views

1 replies

0 likes

different artist
local files
wrong version
  • 714 Views
  • 1 replies
  • 0 likes

premium bugs!

I'm now experiencing a bug where my screen appears white and get the loading sign come up intermittently. Guys what's going on!? I shouldn't be getting this on a premium sub.

Newbie

I'm now experiencing a bug where my screen appears white and get the loading sign come up intermittently. Guys what's going on!? I shouldn't be getting this on a premium sub.

MattSuda

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Cannot play files from CD

When I got my new Galaxy in January, I already had Spotify Premium and everything worked fine on my laptop and my old iPod. However, once I switched to using my Galaxy, I could no longer play the songs in my playlists that were local files on my lapt...

Newbie

When I got my new Galaxy in January, I already had Spotify Premium and everything worked fine on my laptop and my old iPod. However, once I switched to using my Galaxy, I could no longer play the son...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes