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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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"Browse" subcategories broken on mobile app

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc.On a related note, the chance to assign specific subcategories to our playlists for e...

Roadie

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc. On a related note, the chance to...

396 Views

0 replies

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Solved!! How do i import songs to my android without pc?

Hello Spotify Community! I have a bunch of songs om my phone that spotify does not have and I wonder if I somehow can import those songs to my spotify playlists via the phone the songs are saved on without a pc?

Casual Listener

Hello Spotify Community! I have a bunch of songs om my phone that spotify does not have and I wonder if I somehow can import those songs to my spotify playlists via the phone the songs are saved on w...

dbiapett

Casual Listener

19215 Views

4 replies

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Solved!! Profile picture

How i can chance my Profile picture?

Newbie

How i can chance my Profile picture?

MattSuda

Spotify Star

461 Views

1 replies

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no puedo recuperar mi contraseña!

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi cuenta Free.!!! Los pagos se siguen realizando como...

Casual Listener

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi ...

MattSuda

Spotify Star

423 Views

2 replies

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Playlists just repeat one song non-stop

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

Casual Listener

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

Amarro

Community Legend

684 Views

4 replies

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How does WiFi syncing work? (Ad hoc vs. Internet Connection)

Hi all, I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to the router, and then to my phone without ever actually "touch...

Newbie

Hi all,   I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to t...

MattSuda

Spotify Star

323 Views

1 replies

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Spotify stops when switching app

Hello,Could anyone tell me why Spotify stops when I use another app sometimes ?As a new user, I'm really disappointed...Thanks.

Casual Listener

Hello, Could anyone tell me why Spotify stops when I use another app sometimes ? As a new user, I'm really disappointed... Thanks.

Daniel

Community Legend

484 Views

2 replies

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Spotify stops playing music

Hey, i have a problem with my spotify app. I am syncing some tracks from my Desktop PC via WIFI to my Phone.I can play them, but when the track is ending the playlist stops.In older Version i havent got this problem - I was able to play tracks from t...

Newbie

Hey,    i have a problem with my spotify app.  I am syncing some tracks from my Desktop PC via WIFI to my Phone. I can play them, but when the track is ending the playlist stops. ...

325 Views

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No Equalizer on Android!

Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? Thanks for Help

Visitor

Hi,    Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? ...

jmorris5181

Newbie

10534 Views

2 replies

2 likes

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Solved!! Android Phone and FireTV (android) box - Spotify connect playback.

I have an amazon Fire TV android box. I can download spotify connect app from the fireTV store and have the android app on my phone (nexus 4 lollipop 5.1). I have a decent fast wifi in strong signal. The sync browsing, and control all is working.. au...

Regular

I have an amazon Fire TV android box.    I can download spotify connect app from the fireTV store and have the android app on my phone (nexus 4 lollipop 5.1). I have a decent fast wifi in...

SeftonH

Regular

1334 Views

4 replies

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Songs skipping on android app

Hi I have been runnning spotify premium on a Nexus 4 (android 5.0) and the songs will randomly start to go glitchy and skip to another song. This is also not the next song in the album sequence but rather a random song. I then switched to a nexus 5 r...

Casual Listener

Hi   I have been runnning spotify premium on a Nexus 4 (android 5.0) and the songs will randomly start to go glitchy and skip to another song. This is also not the next song in the album seque...

cmaine

Casual Listener

637 Views

2 replies

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abbonamento Vodafone

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premium.. vorrei sapere se pero visto che non sono piu vo...

Casual Listener

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premiu...

MattSuda

Spotify Star

593 Views

4 replies

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My new Z2

Every time i try to start up spotify on my Z2 it says that it is forced to close. How do I get past this?

Newbie

Every time i try to start up spotify on my Z2 it says that it is forced to close.  How do I get past this?

Daniel

Community Legend

311 Views

1 replies

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Not Receiving Email confirmation to reset my Premium Spotify account

I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. Someone PLEASE help!?!!?!

Newbie

I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. So...

Daniel

Community Legend

320 Views

1 replies

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Playlists not appearing on tablet

I created 13 playlists using Spotify Premium on my laptop. When I log in using my Acer Iconia tablet only 10 lists appear. Why is this? Can't believe it's a space problem as the Acer is new and I've put nothing else on it.

Casual Listener

I created 13 playlists using Spotify Premium on my laptop.  When I log in using my Acer Iconia tablet only 10 lists appear.  Why is this?  Can't believe it's a space problem as the Ace...

victim311

Casual Listener

429 Views

2 replies

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spotify stockt bei Hörbuch

Hey, bei einem Hörbuch stocken die letzten 2Titel fast komplett.Gibt es eine Möglichkeit diese zu reparieren?

Newbie

Hey, bei einem Hörbuch stocken die letzten 2Titel fast komplett. Gibt es eine Möglichkeit diese zu reparieren?

333 Views

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My Music not showing up, but playlists do

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I select the "Playlists" option so I know I'm logged o...

Newbie

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I s...

gordontoon

Newbie

9531 Views

4 replies

1 likes

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Problems with spotify connect

I am trying to listen music in my android device, but it's impossible to listen a song complete because every 20 seconds an message says: "You are controlling your music in WIN-IKOL77A2" and I answer "listen music here" but the message appear again. ...

Newbie

I am trying to listen music in my android device, but it's impossible  to listen a song complete because every 20 seconds an message says: "You are controlling your music in WIN-IKOL77A2"  ...

Daniel

Community Legend

487 Views

1 replies

0 likes

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Nexus 6 Spotify widget missing

Since i bought my Nexus 6 a few days ago I don't have a widget for Spotify anymore. Anyone the same problem?

Visitor

Since i bought my Nexus 6 a few days ago I don't have a widget for Spotify anymore. Anyone the same problem? 

Daniel

Community Legend

728 Views

1 replies

0 likes

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