Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59635 Views
  • 68 replies
  • 26 likes
  • 59635 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28268 Views
  • 5 replies
  • 0 likes
  • 28268 Views
  • 5 replies
  • 0 likes

Connect radio pioneer android

Hello!!! I have a problem when listen music in my car. It have a radio pionner avh-x2650bt and mi phone is S5. When I hear music in my phone with spotify on the screen of the car radio information from the original player of the phone and not of Spot...

  • Visitor
  • Hello!!!   I have a problem when listen music in my car. It have a radio pionner avh-x2650bt and mi phone is S5.   When I hear music in my phone with spotify on the screen of the c...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Spotify - The App FROM HELL

I AM GOING TO POST THIS EVERY DAY UNTIL IT IS FIXED. THIS APP IS HELL. I COME IN TO WORK AND JUST WANT TO SIT AND LISTEN TO MY PREPARED DOWNLOADED PLAYLISTS ON MY ANDROID DEVICE. EVERY F88KING DAY. I START PLAYING AND A FEW SECONDS IN IT STOPS. IT TH...

  • Roadie
  • I AM GOING TO POST THIS EVERY DAY UNTIL IT IS FIXED.   THIS APP IS HELL.   I COME IN TO WORK AND JUST WANT TO SIT AND LISTEN TO MY PREPARED DOWNLOADED PLAYLISTS ON MY ANDROID DEVICE. &...
  • EarlPurple
  • Roadie
  • 1097 Views
  • 12 replies
  • 0 likes
  • 1097 Views
  • 12 replies
  • 0 likes

offline to online issue (android)

hi allsince a few weeks (my) spotify has seriously a problem to go from the offline to the online mode.description:i disable the button offline modetype in an artistthe green circle appears and turns for a long timeafter a while the message "oops som...

  • Casual Listener
  • hi all since a few weeks (my) spotify has seriously a problem to go from the offline to the online mode. description: i disable the button offline mode type in an artist the green circle a...
  • kley2k
  • Gig Goer
  • 537 Views
  • 5 replies
  • 0 likes
  • 537 Views
  • 5 replies
  • 0 likes

Android Equalizers don't work with Spotify

For the last year, I've had to use Spotify with no Equalizer on my OPO, thinking EQ's were just broken on the phone since it's a cheap Chinese phone with thrown-together parts, or perhaps because of the CyanogenMod ROM. I just switched to a Galaxy S6...

  • Roadie
  • For the last year, I've had to use Spotify with no Equalizer on my OPO, thinking EQ's were just broken on the phone since it's a cheap Chinese phone with thrown-together parts, or perhaps becaus...
  • Daniel
  • Community Legend
  • 2532 Views
  • 2 replies
  • 0 likes
  • 2532 Views
  • 2 replies
  • 0 likes

not playing selected track

after searching for a artist and selecting the track i want to listen to, the 'shuffle play" button will flash and spotify will play something else.i am using a android device.i know this has been reported previously but i have yet to find a solution...

  • Casual Listener
  • after searching for a artist and selecting the track i want to listen to, the 'shuffle play" button will flash and spotify will play something else. i am using a android device. i know this has...
  • Daniel
  • Community Legend
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Spotify Has Stopped Working message - does not even open !

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair. I have downloaded the Spotify app but keep getting the message Spotify Has Stopped Working - does not even open. All othe apps wo...

  • Casual Listener
  • I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair.  I have downloaded the Spotify app but keep getting the message Spotify H...
  • Daniel
  • Community Legend
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Solved!! Issue Spotify prenium

Hi!!I have an option with my phone's provider that gives me a Spotify prenium account for free.But I noticied that I havent all the options.A friend sent a link to me and when he see all the songs of the artist I just can listen at one.You guys have ...

  • Casual Listener
  • Hi!! I have an option with my phone's provider that gives me a Spotify prenium account for free. But I noticied that I havent all the options. A friend sent a link to me and when he see all the so...
  • Myysery
  • Casual Listener
  • 581 Views
  • 4 replies
  • 0 likes
  • 581 Views
  • 4 replies
  • 0 likes

Local Files Not Working...

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster. I have 3 albums I am trying to sync to my mobile devices. The...

  • Casual Listener
  • So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster.  &nb...
  • the_wrizzle
  • Casual Listener
  • 758 Views
  • 3 replies
  • 0 likes
  • 758 Views
  • 3 replies
  • 0 likes

shuffle in offline mode plays online songs

Dear spotify,Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable):1. Sometimes it recognizes that it should be offline, stops playing and requires reshuffling to ...

  • Regular
  • Dear spotify, Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable): 1. Sometimes it recognizes that it sh...
  • Daniel
  • Community Legend
  • 1092 Views
  • 16 replies
  • 0 likes
  • 1092 Views
  • 16 replies
  • 0 likes

Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

  • Casual Listener
  • I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...
  • user-removed
  • Not applicable
  • 2840 Views
  • 12 replies
  • 0 likes
  • Android
    sound
    volume
  • 2840 Views
  • 12 replies
  • 0 likes

Premium not working

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all of the other tips such as signing in and out, signin...

  • Casual Listener
  • Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all o...
  • Daniel
  • Community Legend
  • 747 Views
  • 8 replies
  • 0 likes
  • 747 Views
  • 8 replies
  • 0 likes

Can't save playlists in SD card

Hi,I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed.I've tried almost all of the solutions i've found but when i start spotify the app always displays the same message "No SD Card Found...

  • Newbie
  • Hi, I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed. I've tried almost all of the solutions i've found but when i start spotif...
  • Daniel
  • Community Legend
  • 1000 Views
  • 3 replies
  • 0 likes
  • card
    Sd
    sd card
    sdcard
  • 1000 Views
  • 3 replies
  • 0 likes

Storage question

Hi there,I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green icon dissapears, but the app data doesn't decrease! Plea...

  • Casual Listener
  • Hi there, I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green ico...
  • iwecki33
  • Casual Listener
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

Solved!! New look on Android - only in version 5?

Is it only Android 5 look? It's gorgeous. Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler. I'm in love with my new phone. Volume is up high, bass loud and proud. Now I can also listen Spotify, us...

phone1.jpg phone2.jpg
  • Visitor
  • Is it only Android 5 look? It's gorgeous.       Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler.   I'm...
  • Daniel
  • Community Legend
  • 788 Views
  • 5 replies
  • 2 likes
  • 788 Views
  • 5 replies
  • 2 likes

Yet another storage question (Cache)

Okay so I've searched and checked the FAQ available and still could not find an answer to this question. I know all about the available offline option etc. and how it takes space and how to clear it, however, it seems when you stream a track and you ...

  • Newbie
  • Okay so I've searched and checked the FAQ available and still could not find an answer to this question.   I know all about the available offline option etc. and how it takes space and how to ...
  • kbrooksc
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Follower function not available

Hi, can't see the people who I follow.Also, please simplify the add follwo function:Entering in the search field the string: spotify:user:username is a really bad user experience. thanks and cheers,michael

  • Casual Listener
  • Hi,   can't see the people who I follow. Also, please simplify the add follwo function: Entering in the search field the string: spotify:user:username is a really bad user experience. &nbsp...
  • 677 Views
  • 0 replies
  • 0 likes
  • 677 Views
  • 0 replies
  • 0 likes

Full screen artwork not showing on Galaxy S6 on lock screen

Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone. It now shows a small widget that only has a pause and next track option. What happened to the full screen that was t...

  • Regular
  • Just recently upgraded to a Galaxy S6, but the only problem with Spotify is that the full screen artwork on the lock screen has gone.   It now shows a small widget that only has a pause and ne...
  • thai2000
  • Roadie
  • 13824 Views
  • 8 replies
  • 3 likes
  • Android 5.0.2
    artwork
    Galaxy S6
    Samsung
  • 13824 Views
  • 8 replies
  • 3 likes

Connection problem - mobile network

Hi guys, I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update. Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected to mobile network data - whether it's on Edge, 4G or the H+-connec...

  • Casual Listener
  • Hi guys,   I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update.  Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected...
  • Daniel
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Problem with local files

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading...." under every song, and it is impossible to press t...

  • Casual Listener
  • I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading.......
  • Daniel
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes