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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375701 Views

541 replies

34 likes

Account
Free
  • 375701 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
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  • 7 likes

Facebook login causing problems

Hi,I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked, due to the overall Facebook block. I am thus unable to...

Newbie

Hi, I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked,...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Music is showing up on desktop, but not on the android app??

All of my saved music is showing up on my desktop app, but not on my phone app.I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that would affect this.It's so weird. Help please?

Newbie

All of my saved music is showing up on my desktop app, but not on my phone app. I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that w...

Turtleman

Newbie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Phone restarts everytime I try to open spotify

Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help please

Casual Listener

Have been using spotfy on my Alacatel one touch phone for ages,  suddenly if I open it the phone turns off and restarts.      Have iuninstalled and re-installed   Help pl...

Mosaic-

Newbie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Can't connect to spotify using wifi, 4G works fine

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worked fine yesterday) But when i try spotify on my ipad...

Casual Listener

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worke...

Sss2

Casual Listener

946 Views

1 replies

0 likes

  • 946 Views
  • 1 replies
  • 0 likes

I need help

I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being charged on that account. I don't know how to stop the ...

Newbie

I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being cha...

LordRollin

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

My Droid doesn't show up in the Devices list anymore!

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi network in my house. My phone has shown up in the device ...

Casual Listener

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi networ...

estradasp

Newbie

2998 Views

6 replies

1 likes

  • 2998 Views
  • 6 replies
  • 1 likes

Search Tab Goes Missing from the Left-hand Menu

Hi, I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that after initialising, the Search tab would go missing from the le...

Casual Listener

Hi,   I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that aft...

701 Views

0 replies

0 likes

Left-hand Menu
Search Tab
  • 701 Views
  • 0 replies
  • 0 likes

Music stops playing

Every 30 minutes its stops playing... Also is there away to save downloaded music to phone

Newbie

Every 30 minutes its stops playing... Also is there away to save downloaded music to phone

Merik

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

[Android] "Songs" in "My Music" is empty on mobile but completely fine on Desktop

Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section shows some of my artists, but the song counts for each...

Regular

Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section sho...

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

Music disappeared suddenly

I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out the $1 premium trial and I don't feel compelled to r...

Casual Listener

I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out t...

Ursidaeus

Casual Listener

684 Views

2 replies

0 likes

disappear
  • 684 Views
  • 2 replies
  • 0 likes

Problems syncing offline

I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my collection offline.Each song is taking about 1 hour...

Newbie

I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my ...

546 Views

0 replies

0 likes

Android 5.0.2
Galaxy S6
  • 546 Views
  • 0 replies
  • 0 likes

Solved!! Login Fails But Continues To Playlist

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few se...

Casual Listener

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then i...

Bebeau89

Newbie

4960 Views

33 replies

1 likes

  • 4960 Views
  • 33 replies
  • 1 likes

Solved!! I think I signed up for this 30 days free trial, but im not sure. I don't want to have it or pay any

I think I signed up for this 30 days free trial, but i'm not sure. I don't want to have it and I don't want ro pay any money, and I would like to delete my account!

Casual Listener

I think I signed up for this 30 days free trial, but i'm not sure. I don't want to have it and I don't want ro pay any money, and I would like to delete my account!

epperez81

Casual Listener

855 Views

3 replies

0 likes

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  • 3 replies
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Solved!! HELP!! Unable to use spotify on my galaxy s4

As the title implies I can't open spotify on my defice. I've deleted and re-downloaded the app multiple times but every time I try to open the app I am getting an error message. I have tried everything I could think of to resolve this issue including...

Casual Listener

As the title implies I can't open spotify on my defice. I've deleted and re-downloaded the app multiple times but every time I try to open the app I am getting an error message. I have tried everythi...

flyingACE

Music Fan

1782 Views

4 replies

0 likes

  • 1782 Views
  • 4 replies
  • 0 likes

Please Move the Exit away from NEXT

When I am running and want to push Next on my Android phone I constantly press Exit on accident since they are next to each other, this only happens on Android, the iPhone GUI is a lot friendlier.

Casual Listener

When I am running and want to push Next on my Android phone I constantly press Exit on accident since they are next to each other, this only happens on Android, the iPhone GUI is a lot friendlier.&nb...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Album saving issues

I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums are gone. Can someone help me . Is there a way to co...

Casual Listener

I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums a...

michaelhartsell

Casual Listener

542 Views

3 replies

0 likes

  • 542 Views
  • 3 replies
  • 0 likes

Music just stopped playing

why does Spotify stopped playing whenever i do something else on my phone like browse facebook, or read my phone messages, or open a link to read something? some other music apps like Jango lets you do whatever you want, but it keeps playing ur playl...

Regular

why does Spotify stopped playing whenever i do something else on my phone like browse facebook, or read my phone messages, or open a link to read something? some other music apps like Jango lets you ...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
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Solved!! Listening to local files on Android App

I have an album that isn't available yet on spotify and want to use it on the mobile appI created a playlist but all the tracks were greyed out even though the tracks are on my phonecan anyone tell what I need to do to get them to sync up so I can li...

Casual Listener

I have an album that isn't available yet on spotify and want to use it on the mobile app I created a playlist but all the tracks were greyed out even though the tracks are on my phone can anyo...

MattSuda

Spotify Star

970 Views

3 replies

1 likes

  • 970 Views
  • 3 replies
  • 1 likes

Who can i use a giftcard in other countries ?

I bought a spotifygiftcard in the netherlands now im in france and cant use it. What can I do

Newbie

I bought a spotifygiftcard in the netherlands now im in france and cant use it. What can I do

kbrooksc

Community Legend

690 Views

1 replies

0 likes

country
Gift Card
  • 690 Views
  • 1 replies
  • 0 likes

Is there a way I can listen to news on Spotify?

None of the radio stations with news come in clearly on my daily commute. I was going to look into satellite radio, but before I do, can I listen to news with my Spotify Unlimited account on my Andriod smartphone? Or do I need a Premium account for t...

Music Fan

None of the radio stations with news come in clearly on my daily commute. I was going to look into satellite radio, but before I do, can I listen to news with my Spotify Unlimited account on my Andri...

LordRollin

Community Legend

7442 Views

1 replies

1 likes

  • 7442 Views
  • 1 replies
  • 1 likes