Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387846 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I entered the code, it shown 'unfortunately this Prem...
Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I ...
Casual Listener
676 Views
3 replies
0 likes
How do I find the current playing in the playlist?Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. Scrolling to find it in a list of 1000s of songs is not a...
How do I find the current playing in the playlist? Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. &n...
348 Views
0 replies
2 likes
My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.
My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.
Casual Listener
339 Views
1 replies
0 likes
On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it still isn't there. I don't know what happened, any ...
On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it ...
Community Legend
668 Views
1 replies
0 likes
I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.
I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.
Newbie
808 Views
4 replies
0 likes
Hi, Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded?Finding music on my device when offline is really really annoying. T.
Hi, Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded? Finding music on my device when offline is really really annoying. T. &...
302 Views
0 replies
1 likes
When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?id=wearablesoftware.wearspotifyplayerIter let 3 part...
When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?i...
Music Fan
581 Views
3 replies
0 likes
Hi,I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked, due to the overall Facebook block. I am thus unable to...
Hi, I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked,...
234 Views
0 replies
0 likes
All of my saved music is showing up on my desktop app, but not on my phone app.I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that would affect this.It's so weird. Help please?
All of my saved music is showing up on my desktop app, but not on my phone app. I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that w...
Newbie
363 Views
1 replies
0 likes
Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help please
Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help pl...
Newbie
524 Views
1 replies
0 likes
Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worked fine yesterday) But when i try spotify on my ipad...
Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worke...
Casual Listener
962 Views
1 replies
0 likes
I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being charged on that account. I don't know how to stop the ...
I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being cha...
Community Legend
300 Views
1 replies
0 likes
I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi network in my house. My phone has shown up in the device ...
I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi networ...
Newbie
3035 Views
6 replies
1 likes
Hi, I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that after initialising, the Search tab would go missing from the le...
Hi, I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that aft...
712 Views
0 replies
0 likes
Every 30 minutes its stops playing... Also is there away to save downloaded music to phone
Every 30 minutes its stops playing... Also is there away to save downloaded music to phone
Community Legend
346 Views
1 replies
0 likes
Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section shows some of my artists, but the song counts for each...
Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section sho...
460 Views
0 replies
0 likes
I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out the $1 premium trial and I don't feel compelled to r...
I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out t...
Casual Listener
702 Views
2 replies
0 likes
I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my collection offline.Each song is taking about 1 hour...
I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my ...
552 Views
0 replies
0 likes
Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few se...
Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then i...
Newbie
5218 Views
33 replies
1 likes
I think I signed up for this 30 days free trial, but i'm not sure. I don't want to have it and I don't want ro pay any money, and I would like to delete my account!
I think I signed up for this 30 days free trial, but i'm not sure. I don't want to have it and I don't want ro pay any money, and I would like to delete my account!
Casual Listener
885 Views
3 replies
0 likes
