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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409704 Views

554 replies

37 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Any one know why this is happening

Just noticed the track playing doesnt match with the one in the playlist

Visitor

Just noticed the track playing doesnt match with the one in the playlist

263 Views

0 replies

0 likes

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unavailable message

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

Newbie

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

276 Views

0 replies

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Song not downloading

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

Visitor

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

user-removed

Not applicable

428 Views

2 replies

0 likes

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Shuts down phone

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same problem is still occurring. Any help would be great...

Newbie

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same ...

290 Views

0 replies

0 likes

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Solved!! Won't recognize SD card after reboot

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

Casual Listener

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

moorescorner171

Casual Listener

3486 Views

3 replies

0 likes

Other
Premium
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I signed up for premium on my laptop but my phone shows free

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

Casual Listener

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

cephalization

Community Legend

1091 Views

4 replies

0 likes

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Problems since day 1

Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and back off on the device, sometimes it will load, sometimes not. Black screen. ...

Roadie

Recently, couple months ago, started using the Android app.  When it works I like it a lot.  But thats the problem, its WHEN it works.   I am constantly turning the wifi on and bac...

Rollo_

Roadie

637 Views

4 replies

0 likes

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Search Bar and the new "Now Playing" layout

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also.Also, what's up with the new "Now Playing" layout? I loved it like it was p...

Regular

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also. Also, what's up with...

Deanofgreens

Casual Listener

501 Views

1 replies

1 likes

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Spotify automatically downloading everything

I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every song that was on my phone. This results in a numbe...

Newbie

I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every...

392 Views

0 replies

0 likes

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Sonos app crashes on Android 5.0.1 when selecting Spotify Playlist

I recently had to upgrade my mobile phone (Samsung Galaxy S4) to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unfortunately Sonos has stopped".My partner has still got An...

Newbie

I recently had to upgrade my mobile phone (Samsung Galaxy S4)  to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unf...

684 Views

0 replies

0 likes

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Connected from aniother country

Hello, When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country.When I log in from a computer and check my profile, the country is set to UK. I am in France but I cannot modify the coun...

Newbie

Hello,   When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country. When I log in from a computer and check my profile, the cou...

284 Views

0 replies

0 likes

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Spotify Search Function Missing AndroidOS

Hey gents,Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut!I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have no search function at all.Updated, un- and re- installe...

Newbie

Hey gents, Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut! I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have ...

ghostjmf

Music Fan

1109 Views

2 replies

0 likes

Search missing
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[Android][Music] Track skipping issue

LAest update for Android has changed the skipping method in the notifications drop down thing. now, back skip takes u back a track. I preferred it whe it restarted the current track.(Now, i have to skip forward then skip back just to replay the track...

Newbie

LAest update for Android has changed the skipping method in the notifications drop down thing.  now, back skip takes u back a track. I preferred it whe it restarted the current track. (Now, i ...

Marco

Community Legend

503 Views

1 replies

0 likes

Android
Music
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Cant play local files on Mobile

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artist, Unknown Album, and completely grey instead of white with ...

Casual Listener

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone.   I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artis...

512 Views

0 replies

2 likes

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Question. I can listen to songs as restricted in the United States?

Some albums I can't listen because they are not available in the United States. Given this:1. The albums arrived in the US2. Try proxies and not work3. I can not change my country in my profile pageThey can give me some solution?

Newbie

Some albums I can't listen because they are not available in the United States. Given this: 1. The albums arrived in the US 2. Try proxies and not work 3. I can not change my country in my profile...

397 Views

0 replies

0 likes

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My spotify goes offline after 2 songs!!!! >:-(

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and full signal with no loss fluctuations.

Newbie

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and ...

574 Views

0 replies

0 likes

No internet connection android
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Large loop in playlist

All...for some reason my starred playlist likes to make large loops.The playlist itself has over 1500 songs. However, after 7-8 songs or so, a loop of songs plays again so that I have to cycle through the entire list of songs I just played to get to ...

Casual Listener

All...for some reason my starred playlist likes to make large loops. The playlist itself has over 1500 songs.  However, after 7-8 songs or so, a loop of songs plays again so that I have to cy...

321 Views

0 replies

0 likes

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Solved!! $10 Spotify Redeem Code Not Working

As the title says, I've purchased a $10 code from Best Buy for one month of Spotify premium. After having entered the code numerous times, double (triple, quadruple having someone else enter it) checking the code for any errors inputting the code, it...

Newbie

As the title says, I've purchased a $10 code from Best Buy for one month of Spotify premium. After having entered the code numerous times, double (triple, quadruple having someone else enter it) chec...

MattSuda

Spotify Star

8885 Views

7 replies

0 likes

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