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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16216 Views
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  • 16216 Views
  • 3 replies
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free music on older version android

Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks

  • Visitor
  • Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks
  • Peter__
  • Community Legend
  • 477 Views
  • 7 replies
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  • 477 Views
  • 7 replies
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Nexus 10 playback stops at EXACTLY 12 seconds

I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it stops at 12 seconds exactly. The progress bar for the...

  • Newbie
  • I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it st...
  • 172 Views
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  • 172 Views
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Switching from normal to high quality downloads

I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything manually again or will Spotify do it automatically?

  • Regular
  • I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything m...
  • SuperWisdom
  • Community Legend
  • 1761 Views
  • 5 replies
  • 0 likes
  • 1761 Views
  • 5 replies
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Spotify playing the incorrect version of a song

Hello, For a year this was working fine. Songs from my laptop had sync'd to my phone (android) and were playing great. In the last month or so spotify on phone is playing the incorrect version of the song. It seems to be substituting the song I want ...

  • Casual Listener
  • Hello,   For a year this was working fine. Songs from my laptop had sync'd to my phone (android) and were playing great. In the last month or so spotify on phone is playing the incorrect ver...
  • rberrisford4000
  • Casual Listener
  • 280 Views
  • 2 replies
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  • 280 Views
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Samsung download

Hi.I have a Samsung SII. I try to download the spotify app, but my unit isn't compatible with my cellphone version. Could you please fix this problem fast. I have payed for 6 months premium account, so I want to use spotify on my phone too.Alexander

  • Casual Listener
  • Hi. I have a Samsung SII. I try to download the spotify app, but my unit isn't compatible with my cellphone version. Could you please fix this problem fast. I have payed for 6 months premium account...
  • Zeal_Topaz
  • Casual Listener
  • 459 Views
  • 4 replies
  • 0 likes
  • 459 Views
  • 4 replies
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volume control not working

hi, the volume control on the spotify app on my Galaxy S+(gingerbread) does not work. do i need a premium account to make this active ? or a newer android version ? Is the Spotify volume control using the 15 steps from the android volume or has it mo...

  • Regular
  • hi, the volume control on the spotify app on my Galaxy S+(gingerbread) does not work. do i need a premium account to make this active ? or a newer android version ? Is the Spotify volume control ...
  • 1150939828
  • Regular
  • 793 Views
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  • 793 Views
  • 2 replies
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Solved!! Syncing Local Files through wireless

Hi, I'm using Samsung Galaxy S3 that connected to my wirelesss router (Verizon). In addidtion, my Computer connected to my router through wire. Althoguh both of the devices connected with the same router, it's just one with wireless and one with wire...

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  • Music Fan
  • Hi, I'm using Samsung Galaxy S3 that connected to my wirelesss router (Verizon). In addidtion, my Computer connected to my router through wire. Althoguh both of the devices connected with the same ro...
  • King_Phu
  • Music Fan
  • 313 Views
  • 2 replies
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  • 313 Views
  • 2 replies
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Spotify 1.2.0.534 on Android 2.3.7 - broken images, playlists etc after update

Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I've no more playlists, cover images etc. The only w...

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  • Newbie
  • Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I...
  • 902 Views
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  • 902 Views
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Spotify Connect Samsung Galaxy S5

hi, i have a Samsung Galaxy S5 and i can't play my local music on Spotify with Spotify Connect. What is the problem about it?

  • Casual Listener
  • hi, i have a Samsung Galaxy S5 and i can't play my local music on Spotify with Spotify Connect. What is the problem about it?    
  • Peter__
  • Community Legend
  • 2080 Views
  • 1 replies
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  • 2080 Views
  • 1 replies
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spotify connect dosn't show my desktop

I playing music from my Desktop (Linux Debian Jessie 64 Bit), and i want to handle the player from my android devide (LG G2) through the spotify connect and it dosn't recognize that the desktop player is connected. P.S: I have premium account.

  • Regular
  • I playing music from my Desktop (Linux Debian Jessie 64 Bit), and i want to handle the player from my android devide (LG G2) through the spotify connect and it dosn't recognize that the desktop playe...
  • Peter__
  • Community Legend
  • 346 Views
  • 3 replies
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  • 346 Views
  • 3 replies
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Reinstalled Spotify and all my music is gone

I have an HTC one M8, and have had a premium subscription for a few months. This morning, I opened spotify for it to tell me it had no internet connection when I was connected to my 4G LTE connection. I restarted my phone and that did not solve my pr...

  • Newbie
  • I have an HTC one M8, and have had a premium subscription for a few months. This morning, I opened spotify for it to tell me it had no internet connection when I was connected to my 4G LTE connection...
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
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Only shuffles

Mine still doesn't work and I've tried login in and login out...

  • Newbie
  • Mine still doesn't work and I've tried login in and login out... 😞
  • Peter__
  • Community Legend
  • 158 Views
  • 1 replies
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  • 158 Views
  • 1 replies
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no puedo instalar Spotify en mi Galaxy Tab 7 p1010

Amigos, tengo un Galaxy tab ´7 y cuando quiero descargar Spotify, me dice que no es compatible con mi Android 2.2.1 Froyo que puedo hacer para correr la app en mi tablet? espero sus comentarios Gracias!!!

  • Newbie
  • Amigos, tengo un Galaxy tab ´7 y cuando quiero descargar Spotify, me dice que no es compatible con mi Android 2.2.1  Froyo que puedo hacer para correr la app en mi tablet?   espero...
  • Peter__
  • Community Legend
  • 500 Views
  • 1 replies
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  • 500 Views
  • 1 replies
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Premium account not working on samsung phone

I have upgraded my spotify to premium with a gift card for 2 months premium, i upgraded it on my laptop but if i login on the same account on my samsung phone it still forces me to shuffle and to listen to the ads.Plz help i'm going on vacation and i...

  • Newbie
  • I have upgraded my spotify to premium with a gift card for 2 months premium, i upgraded it on my laptop but if i login on the same account on my samsung phone it still forces me to shuffle and to lis...
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
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sync on s5 and note pro isn't the same

Hi all. I'm having a problem with my devices not showing the same material...as in an artist I follow on my phone won't show up on my tablet? Any idea of what I'm doing wrong?

  • Newbie
  • Hi all.  I'm having a problem with my devices not showing the same material...as in an artist I follow on my phone won't show up on my tablet?  Any idea of what I'm doing wrong?
  • Peter__
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
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New songs added to the bottom of my playlist

So when I sort by recently added on my playlist and exit out of my app and open it again, spotify doesnt save my recently added choice. It goes back to the custom mode and ihave to change it every single effing time. This a bug or what? Its been like...

  • Regular
  • So when I sort by recently added on my playlist and exit out of my app and open it again, spotify doesnt save my recently added choice. It goes back to the custom mode and ihave to change it every si...
  • Peter__
  • Community Legend
  • 713 Views
  • 1 replies
  • 1 likes
  • 713 Views
  • 1 replies
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latest android app not saving albums and whole host of other problems

The latest android app is a broken piece of #&@% Every time I find a band I like I follow them and then save each album to my music only to find spotify decides to unfollow some bands and even some it remembers to save I will go to their page to be g...

  • Regular
  • The latest android app is a broken piece of #&@% Every time I find a band I like I follow them and then save each album to my music only to find spotify decides to unfollow some bands and even so...
  • Peter__
  • Community Legend
  • 529 Views
  • 14 replies
  • 0 likes
  • 529 Views
  • 14 replies
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Unable to Connect Mobile and Computer

The guide on how to connect devices to one another say that they must be on the same connection, my computer and my andriod smartphone are both using the same internet connection, but my phone is using WiFi, whereas my computer is using DSL. When I t...

  • Newbie
  • The guide on how to connect devices to one another say that they must be on the same connection, my computer and my andriod smartphone are both using the same internet connection, but my phone is usi...
  • Daniel
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
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Re: Android Offline Issues

Hi, This has been very frustrating for me. I love Spotify and I love the most with offline mode. I use offline mode when I travel or where I don't have access to internet. I was enjoying it very much and bragging it to everyone. Until the major upgra...

  • Casual Listener
  • Hi,   This has been very frustrating for me. I love Spotify and I love the most with offline mode. I use offline mode when I travel or where I don't have access to internet. I was enjoying i...
  • mghelech
  • Casual Listener
  • 223 Views
  • 6 replies
  • 0 likes
  • 223 Views
  • 6 replies
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Wierd feedback while listening to music

So, I downloaded the spotify app a few times, but my phone is so stupid I usually have to delete it and redownload it (and a few other apps) becuase my phones internal memory runs out too fast. Last time I downloaded it, I got this weird feedback in ...

  • Roadie
  • So, I downloaded the spotify app a few times, but my phone is so stupid I usually have to delete it and redownload it (and a few other apps) becuase my phones internal memory runs out too fast. Last ...
  • Xayne
  • Roadie
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes