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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Pop Up crashes app

Hi! I had Spotify Premium for 3 months through a promotion. I'm using a Samsung S3. Since the promotion ended, I get a pop-up ad that tells me to get premium and when I click no, the song stops playing and I have to shut the app and re-open it. I NEV...

Newbie

Hi!  I had Spotify Premium for 3 months through a promotion.  I'm using a Samsung S3.  Since the promotion ended, I get a pop-up ad that tells me to get premium and when I click no, th...

Daniel

Community Legend

326 Views

1 replies

0 likes

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No Local Files on Android?? Why would i use Spotify???

I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home). They show up greyed if they are on a playlist, but that's it. They won't play at all on Spotify, but will play with my Android Music Player. I...

Visitor

 I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home).  They show up greyed if they are on a playlist, but that's it.  They wo...

user-removed

Not applicable

426 Views

2 replies

0 likes

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connection/offline issues on galaxy S5

I have a verizon galaxy S5, the last week or so the only feture that works on my spotify app is the radio, and even that cuts in and out, when i go to do a search or use any other fetures on the app it says im offline, does it when im both on wifi an...

Newbie

I have a verizon galaxy S5, the last week or so the only feture that works on my spotify app is the radio, and even that cuts in and out, when i go to do a search or use any other fetures on the app ...

Daniel

Community Legend

2340 Views

1 replies

0 likes

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no connection/sketchy connection on WiFi.

Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 connected over TPGs NBN. Help please.

Newbie

Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 ...

Daniel

Community Legend

446 Views

1 replies

0 likes

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  • 1 replies
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Samsung Galaxy S5 App not working and driving me mad!!!

Hello, please can you help me. i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad. I am using the ipad and S5 in the same location, wifi etc. The S5 continuously buffers even though the...

Newbie

Hello, please can you help me.    i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad.  I am using the ipad and S5 in ...

sirvantez

Regular

1663 Views

2 replies

0 likes

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Local files not downloading to app

I am having a problem with my local files playing on the Android Spotify app. I have tried uninstalling and reinstalling the app but it doesn't seem to work, all the other music downloads but not my local files that have been added to that playlist. ...

Casual Listener

I am having a problem with my local files playing on the Android Spotify app. I have tried uninstalling and reinstalling the app but it doesn't seem to work, all the other music downloads but not my ...

Brentrf

Newbie

22184 Views

15 replies

4 likes

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  • 15 replies
  • 4 likes

Two questions about the 3333 songs limit

Hi Once i downloaded 3333 songs if I delete, for example, 100 of them, would I be able to download another 100 different songs? Also, I reinstalled the app and had to download again my playlist of 500 songs to listen to it, does it mean that the tota...

Casual Listener

Hi   Once i downloaded 3333 songs if I delete, for example, 100 of them, would I be able to download another 100 different songs?   Also, I reinstalled the app and had to download again...

davidleenatx

Casual Listener

399 Views

2 replies

0 likes

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newly followed playlists not showing up

Greetings! I started following 4 playlists from the SXSW section under the 'genre & moods' section yesterday. 24 hours later or so, none of them have shown up in my public playlist section in the mobile app. I went back to each of them and confirmed ...

Visitor

Greetings!   I started following 4 playlists from the SXSW section under the 'genre & moods' section yesterday. 24 hours later or so, none of them have shown up in my public playlist secti...

user-removed

Not applicable

419 Views

2 replies

0 likes

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Spotify not working on Galaxy S3

Hello, I am a premium account holder and for some reason Spotify has decided not to work on my Galaxy S3. I've tried uninstalling, etc but still the same problem. I get the message "No Internet Connection Available" even though I'm connected to the W...

Regular

Hello, I am a premium account holder and for some reason Spotify has decided not to work on my Galaxy S3.  I've tried uninstalling, etc but still the same problem.     I get the mess...

msucj21

Newbie

1881 Views

8 replies

0 likes

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song stops playing

I have a galaxy avant and use Spotify on It. Lately, it will stop playing the song randomly. I have uninstalled and reinstalled it, but the problem kept happening. Any idea why?

Casual Listener

I have a galaxy avant and use Spotify on It. Lately, it will stop playing the song randomly. I have uninstalled and reinstalled it, but the problem kept happening. Any idea why?

Jordi

Community Legend

1014 Views

2 replies

0 likes

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Sync Issues?

I've been having a problem syncing my local files to my Galaxy S5. I can play the song on my desktop and I can see the song in the playlist on my hpone but when I try to play it it says that the song is not available. I've tried the Available Offline...

Newbie

I've been having a problem syncing my local files to my Galaxy S5. I can play the song on my desktop and I can see the song in the playlist on my hpone but when I try to play it it says that the song...

MattSuda

Spotify Star

550 Views

2 replies

0 likes

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Solved!! Swipe to Advance?

Previous versions of Spotify for Android gave us the ability to swipe left to advance to the next song, or swipe right to go back/start the track over. I've noticed in the current version on my OnePlus One (ver 2.4.0.815), I'm no longer able to swipe...

Casual Listener

Previous versions of Spotify for Android gave us the ability to swipe left to advance to the next song, or swipe right to go back/start the track over.   I've noticed in the current version on...

Berzzz

Casual Listener

901 Views

2 replies

1 likes

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Random White Screen Keeps Popping Up

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix this short of reinstalling every time I want to use th...

Casual Listener

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix thi...

Zetsu001

Newbie

3525 Views

4 replies

1 likes

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Automatic mobile app open!

How do I turn off the automatic Open mobile app option. If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it opened on my phone without my knowledge and it just used my...

Casual Listener

How do I turn off the automatic Open mobile app option.   If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it...

Daniel

Community Legend

2936 Views

4 replies

0 likes

Account
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Can't login with mobile data connection on Galaxy S3 mini

Hello, since the 2nd last patch i can't login into spotify, however if i'm connected through wlan i can login.It tells me that i am not connected to the internet. Android vers.: 4.2.2Spotify vers.: 2.4.0.815APN is set to IPv4.Network: T-Mobile- Germa...

Casual Listener

Hello, since the 2nd last patch i can't login into spotify, however if i'm connected through wlan i can login. It tells me that i am not connected to the internet.   Android vers.: 4.2.2 Spo...

PARAz

Casual Listener

725 Views

4 replies

0 likes

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Player: cannot go back to chart from playing song

Hi I am listening to the Italy top 50 chart. I noticed on Android that if I want to go back to the chart from the current chart playing song, clicking on top "play from chart" (it is missing the chart name) does not work. It stay on the player page.

Community Legend

Hi I am listening to the Italy top 50 chart.  I noticed on Android that if I want to go back to the chart from the current chart playing song, clicking on top "play from chart" (it is missin...

MattSuda

Spotify Star

734 Views

5 replies

0 likes

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Solved!! Can't open public playlists with Android Phone

Hi, I just got a spotify premium account and installed the app on my mobile phone (sony xperia z3 compact). Everything works as it should, with one exception: I can't open any public playlists. I.e. I go on "browse" and can see many available playlis...

Casual Listener

Hi,   I just got a spotify premium account and installed the app on my mobile phone (sony xperia z3 compact). Everything works as it should, with one exception: I can't open any public playlis...

David3

Casual Listener

588 Views

1 replies

0 likes

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Solved!! Tablet as phone problem

Hi!I have an Android tablet with 6.2" screen and Spotify player is showed as Android phone player. I cant choose songs.How can I fix it?Thanks

Newbie

Hi! I have an Android tablet with 6.2" screen and Spotify player is showed as Android phone player. I cant choose songs. How can I fix it? Thanks

Daniel

Community Legend

778 Views

1 replies

0 likes

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  • 1 replies
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Salvar musica e sequencia para continuar ouvindo depois

Bom dia... Antigamente quando eu parava a musica e fechava o aplicativo, quando eu iniciava nova novamente o aplicativo já abria na ultima musica parada... Agora quando eu faço isso novamente é não está sendo mais salva a ultima execução, o que faço ...

Newbie

Bom dia... Antigamente quando eu parava a musica e fechava o aplicativo, quando eu iniciava nova novamente o aplicativo já abria na ultima musica parada... Agora quando eu faço isso novamente é não e...

Daniel

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect while device is locked

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect.When i leave the app or lock (without code) the device, it is marked as "not avaliable" in ...

Casual Listener

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect. When i leave the app or lock (without ...

louisstilling

Casual Listener

5620 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes