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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375470 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

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Cant play local files on Mobile

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artist, Unknown Album, and completely grey instead of white with ...

Casual Listener

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone.   I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artis...

495 Views

0 replies

2 likes

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Question. I can listen to songs as restricted in the United States?

Some albums I can't listen because they are not available in the United States. Given this:1. The albums arrived in the US2. Try proxies and not work3. I can not change my country in my profile pageThey can give me some solution?

Newbie

Some albums I can't listen because they are not available in the United States. Given this: 1. The albums arrived in the US 2. Try proxies and not work 3. I can not change my country in my profile...

381 Views

0 replies

0 likes

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My spotify goes offline after 2 songs!!!! >:-(

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and full signal with no loss fluctuations.

Newbie

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and ...

550 Views

0 replies

0 likes

No internet connection android
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Large loop in playlist

All...for some reason my starred playlist likes to make large loops.The playlist itself has over 1500 songs. However, after 7-8 songs or so, a loop of songs plays again so that I have to cycle through the entire list of songs I just played to get to ...

Casual Listener

All...for some reason my starred playlist likes to make large loops. The playlist itself has over 1500 songs.  However, after 7-8 songs or so, a loop of songs plays again so that I have to cy...

299 Views

0 replies

0 likes

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Solved!! $10 Spotify Redeem Code Not Working

As the title says, I've purchased a $10 code from Best Buy for one month of Spotify premium. After having entered the code numerous times, double (triple, quadruple having someone else enter it) checking the code for any errors inputting the code, it...

Newbie

As the title says, I've purchased a $10 code from Best Buy for one month of Spotify premium. After having entered the code numerous times, double (triple, quadruple having someone else enter it) chec...

MattSuda

Spotify Star

8684 Views

7 replies

0 likes

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Re sync them.

-Go to settings.- go to streaming quality.- turn on, sync over cellular.It has to sync them all again but it's working so far.

Newbie

-Go to settings. - go to streaming quality. - turn on, sync over cellular. It has to sync them all again but it's working so far.

331 Views

0 replies

0 likes

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all my saved songs are gone help

So i un instaled the app and reinstalled it and when loged in all the music i saved was gone how can i get them back without having to add them 1 by 1 cause i had a ton of them

Casual Listener

So i un instaled the app and reinstalled it and when loged in all the music i saved was gone how can i get them back without having to add them 1 by 1 cause i had a ton of them

nmartin9898

Casual Listener

432 Views

2 replies

0 likes

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Ive paid!

Ive entered a Code from a gift card and then i got the text "activated, well send you a bill in an email. No email, no premium. Where is my money? My Account is ingoxo. Fix that, fast please!!!!

Casual Listener

Ive entered a Code from a gift card and then i got the text "activated, well send you a bill in an email. No email, no premium. Where is my money? My Account is ingoxo. Fix that, fast please!!!!

glassanimals

Casual Listener

420 Views

3 replies

0 likes

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Force Spotify to use internal memory.

Hi there, community! Was wondering, if there is a way to force Spotify save songs to my internal storage, not the external (that was chosen by default, because it has more space)?I tried clearing the cache, restarting phone and removing my SD card, d...

Casual Listener

Hi there, community!   Was wondering, if there is a way to force Spotify save songs to my internal storage, not the external (that was chosen by default, because it has more space)? I tried c...

cephalization

Community Legend

499 Views

1 replies

0 likes

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Premium

Hi, I've paid my premium with a credit card 20 mins ago but I don't have premium..why? What should I do for have that?I've just tried to log out and log in.

Visitor

Hi, I've paid my premium with a credit card 20 mins ago but I don't have premium..why? What should I do for have that? I've just tried to log out and log in.

user-removed

Not applicable

662 Views

5 replies

0 likes

Premium
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Used Code via Giftcard. No Upgrade to premium

I just typed in the Code and I got a answer that it was successful. But still an hour ago theres no Email for my Upgrade to premium. When i use the Code again it says the code was used. Please help.

Newbie

I just typed in the Code and I got a answer that it was successful. But still an hour ago theres no Email for my Upgrade to premium. When i use the Code again it says the code was used. Please help.

glassanimals

Casual Listener

320 Views

1 replies

0 likes

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no puedo controlar la aplicación spotify de mi smart tv

Por que no puedo manejar la aplicación de mi smart tv desde mi smartphone si tengo ambas plataformas con la misma cuenta. Puedo controlar el spotify de mi notebook y de otro smartphone desde mi móvil,pero el spotify del tv no se puede. Ojalá puedan a...

Casual Listener

Por que no puedo manejar la aplicación de mi smart tv desde mi smartphone si tengo ambas plataformas con la misma cuenta. Puedo controlar el spotify de mi notebook y de otro smartphone desde mi móvil...

Marcoote

Casual Listener

328 Views

1 replies

0 likes

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Android Samsung G4 and Ford Sync after latest update

Hi, After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not working Spotify no longer appears in My mobile apps screen, I have t...

Casual Listener

Hi,    After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not wor...

ABSje

Newbie

432 Views

1 replies

0 likes

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My gift card could not redeem

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I entered the code, it shown 'unfortunately this Prem...

Casual Listener

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I ...

SherrielYu

Casual Listener

657 Views

3 replies

0 likes

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Finding the current song in play list

How do I find the current playing in the playlist?Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. Scrolling to find it in a list of 1000s of songs is not a...

Newbie

How do I find the current playing in the playlist? Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. &n...

333 Views

0 replies

2 likes

  • 333 Views
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Sound Went Off and won't turn back on

My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.

Newbie

My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.

godspeed

Casual Listener

325 Views

1 replies

0 likes

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Spotify Search Option Is Gone

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it still isn't there. I don't know what happened, any ...

Newbie

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it ...

LordRollin

Community Legend

650 Views

1 replies

0 likes

Windows
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Can't update to premium

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

Visitor

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

Leanak

Newbie

781 Views

4 replies

0 likes

Android
Help me!
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Show only songs are that are on the device.

Hi, Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded?Finding music on my device when offline is really really annoying. T.

Newbie

Hi,   Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded? Finding music on my device when offline is really really annoying.   T. &...

297 Views

0 replies

1 likes

  • 297 Views
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  • 1 likes