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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387846 Views

545 replies

34 likes

Account
Free
  • 387846 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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move to sd card

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

Casual Listener

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...

imia315

Gig Goer

486 Views

2 replies

0 likes

  • 486 Views
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Spotify lost my offline collection (2nd time)

Hello!Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore.This is the second time this has happened, both on my A...

Casual Listener

Hello! Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore....

542 Views

0 replies

0 likes

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[LG G2] Volume changes up and down during the song.

I see a desktop version of this question but I'm having the same problem volume up/down issue with my mobile device (LG G2, T-Mobile, latest version of both Android and Spotify). I'll plug in my phone to the car and as I'm driving/listening to a song...

Music Fan

I see a desktop version of this question but I'm having the same problem volume up/down issue with my mobile device (LG G2, T-Mobile, latest version of both Android and Spotify).   I'll plug...

lukuspearcus

Newbie

1741 Views

3 replies

0 likes

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  • 3 replies
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I cannot login on my android handy

I had an account on my android handy.but I did not remember the password when I was going to change to premium account.for better handling I did it on my computer. so I ordered a reset of password.this is ok on the computer, but not on the handy.I do...

Newbie

I had an account on my android handy. but I did not remember the password when I was going to change to premium account. for better handling I did it on my computer. so I ordered a reset of passwor...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

move to sd card

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

Casual Listener

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Connectivity Issues + Can't Search For Songs On Mobile

Hello I just purchased the OnePlus One and the past few days the Spotify app has been giving me quite a bit of trouble. Every time I click into it it says that it's offline, even though I have full 4G LTE bars. The biggest issue, however, is that mos...

Visitor

Hello I just purchased the OnePlus One and the past few days the Spotify app has been giving me quite a bit of trouble. Every time I click into it it says that it's offline, even though I have full 4...

rookie2987

Newbie

2666 Views

11 replies

0 likes

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Connection stability problems with 3G/4G in version 3.XX

HiHi have a htc one m8 from at&t unlocked and after update to 3.XX the problems of disconections, cannot connect, etc appear.I have to roll back to 2.8 and the problems dissappear.With wifi no problem, but when i go to 3G/4G i have to wait 10/15 minu...

Casual Listener

Hi Hi have a htc one m8 from at&t unlocked and after update to 3.XX the problems of disconections, cannot connect, etc appear. I have to roll back to 2.8 and the problems dissappear. With wifi...

elrami-ar

Casual Listener

560 Views

2 replies

0 likes

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Won't Sync Local Tracks

I've been using spotify on my computer and Galaxy S5 for a while with local files working perfectly fine on both. Today all local files stopped syncing to my mobile device. It kept all local files that were there before, but any new local songs are n...

Newbie

I've been using spotify on my computer and Galaxy S5 for a while with local files working perfectly fine on both.  Today all local files stopped syncing to my mobile device.  It kept all lo...

395 Views

0 replies

1 likes

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[Android 5.1.1] Shuffle always getting the same songs

I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same... the newly offline song added hardly ever play unl...

Casual Listener

I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same.....

409 Views

0 replies

0 likes

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Bluetooth volume too low from Galaxy S3

Streaming music to car audio via BT, very loud sound with CDs, FM, AM, USB stick on the car stereo, about half that via BT from the phone. Volume seems loud enough in headphones when connected to the phone. All volumes for sound are at max on the pho...

Regular

Streaming music to car audio via BT,  very loud sound with CDs, FM, AM, USB stick on the car stereo,  about half that via BT from the phone.  Volume seems loud enough in headphones whe...

Dawilll

Newbie

11431 Views

8 replies

0 likes

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Playlists won't load on LG G3

Hello!I have Spotify Premium and for some reason when I load playlists on the they each stay on "Loading". The app has been push for 5 hours now and that still won't all load. Does any one have any assistance? Thank you!

Gig Goer

Hello! I have Spotify Premium and for some reason when I load playlists on the they each stay on "Loading". The app has been push for 5 hours now and that still won't all load. Does any one have a...

imia315

Gig Goer

433 Views

2 replies

0 likes

  • 433 Views
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Shuffle feature

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it explained to me yet. Which is it?

Music Fan

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it exp...

YoshQ

Music Fan

1040 Views

8 replies

0 likes

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  • 8 replies
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Any one know why this is happening

Just noticed the track playing doesnt match with the one in the playlist

Visitor

Just noticed the track playing doesnt match with the one in the playlist

252 Views

0 replies

0 likes

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unavailable message

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

Newbie

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

265 Views

0 replies

0 likes

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Song not downloading

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

Visitor

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

user-removed

Not applicable

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
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Shuts down phone

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same problem is still occurring. Any help would be great...

Newbie

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same ...

280 Views

0 replies

0 likes

  • 280 Views
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  • 0 likes

Solved!! Won't recognize SD card after reboot

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

Casual Listener

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

moorescorner171

Casual Listener

3440 Views

3 replies

0 likes

Other
Premium
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I signed up for premium on my laptop but my phone shows free

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

Casual Listener

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

cephalization

Community Legend

1072 Views

4 replies

0 likes

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Problems since day 1

Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and back off on the device, sometimes it will load, sometimes not. Black screen. ...

Roadie

Recently, couple months ago, started using the Android app.  When it works I like it a lot.  But thats the problem, its WHEN it works.   I am constantly turning the wifi on and bac...

Rollo_

Roadie

599 Views

4 replies

0 likes

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Search Bar and the new "Now Playing" layout

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also.Also, what's up with the new "Now Playing" layout? I loved it like it was p...

Regular

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also. Also, what's up with...

Deanofgreens

Casual Listener

485 Views

1 replies

1 likes

  • 485 Views
  • 1 replies
  • 1 likes