Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36025 Views
  • 64 replies
  • 25 likes
  • 36025 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Solved!! Help with 2 people

I would like to know how my husband and I can share the same playlis with listening and adding songst, but have 2 different phones, and 2 separate accounts?

  • Casual Listener
  • I would like to know how my husband and I can share the same playlis with listening and adding songst, but have 2 different phones, and 2 separate accounts?
  • MattSuda
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Problem with songs / artists

Hi, i write from chile to ask a question, why there are songs / artists that are available on computer and on my phone are not available ? . An example of this is what happens with the band Tiro de Gracia , which is available on the computer but not ...

  • Newbie
  • Hi, i write from chile to ask a question, why there are songs / artists that are available on computer and on my phone are not available ? . An example of this is what happens with the band Tiro de G...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Can't share on Twitter.

I cannot share songs on Twitter from Android. I've tried disconnecting from the desktop app and reconnecting, but no luck. Also, looked up any possible solutions but the posts that I found are more than a year old.Any ideas?

  • Newbie
  • I cannot share songs on Twitter from Android. I've tried disconnecting from the desktop app and reconnecting, but no luck. Also, looked up any possible solutions but the posts that I found are more t...
  • 407 Views
  • 0 replies
  • 0 likes
  • Sharing on Twitter
  • 407 Views
  • 0 replies
  • 0 likes

"Now playing" bar in bottom screen disapears

Randomly the "Now playing" bar at the bottom of the Spotify screen disapears. If I touch another track it may apear again, but not always. I have had this issue before on my Galaxy S4, but after I started to use Heos with Spotify Connect it happens a...

  • Newbie
  • Randomly the "Now playing" bar at the bottom of the Spotify screen disapears. If I touch another track it may apear again, but not always. I have had this issue before on my Galaxy S4, but after I st...
  • Henkpieter
  • Newbie
  • 1168 Views
  • 1 replies
  • 0 likes
  • 1168 Views
  • 1 replies
  • 0 likes

Playing offline mp3's on Android

Hello everyone! I hope somebody can help me out. I've got some mp3's stored on my computer, and added them to a playlist on the Spotify-app on my computer. I can now play them on my computer. If I open the same playlist on my Android-phone or -tablet...

  • Casual Listener
  • Hello everyone!   I hope somebody can help me out. I've got some mp3's stored on my computer, and added them to a playlist on the Spotify-app on my computer. I can now play them on my computer...
  • Mattosaurus
  • Community Legend
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

Can't Share song in Spotify with non-Facebook users

Hello When i want to share a song with one of my friends who i'm following him and is a non-Facebook user, i can't share the song by entering his username and all people who are shown to me, are the friends in my Facebook account which i've synced wi...

  • Newbie
  • Hello   When i want to share a song with one of my friends who i'm following him and is a non-Facebook user, i can't share the song by entering his username and all people who are shown to me,...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Spotify only repeats one song

I want to listen to a playing, but Spotify only plays one song all the time, when I switch it plays only the song I switched to.I have got Spotify Free

  • Casual Listener
  • I want to listen to a playing, but Spotify only plays one song all the time, when I switch it plays only the song I switched to. I have got Spotify Free
  • atom1989
  • Community Legend
  • 3027 Views
  • 6 replies
  • 0 likes
  • problems
  • 3027 Views
  • 6 replies
  • 0 likes

Can not log in IOS and Android.

Hi I can not log in to Spotify after installing the app. To reproduce:Install SpotifyAttempt to launch Spotify.Log inWrite username and PasswordPress Log inLog in is not possibleSystem information: Mobile (Android):Modelnumber: LG-E460 (LG Optimus L7...

  • Regular
  • Hi I can not log in to Spotify after installing the app.   To reproduce: Install Spotify Attempt to launch Spotify. Log in Write username and Password Press Log in Log in is not possibl...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

A media player should play media as requested

I have: 1. Downloaded playlists onto my device.2. Gone into offline mode now.3. Disabled data from my phone. Mobile data is deactivated and wifi is off. I'm not in flight mode so I can get phone calls. I start playing an offline playlist from the 3rd...

  • Roadie
  • I have:   1. Downloaded playlists onto my device. 2. Gone into offline mode now. 3. Disabled data from my phone. Mobile data is deactivated and wifi is off. I'm not in flight mode so I can g...
  • EarlPurple
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

HELP! Off line songs too much space???

So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB for 145 songs wouldn't make any sense. I want to kn...

  • Regular
  • So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB ...
  • Mattosaurus
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

A multitude of issues and problems with Android app - and a possible solution for me

I've been avoiding posting on this forum as I've been hoping that Spotify would sort out my issues via email as I'd searched the forums and there didn't seem to be any fixes for the problems I was having . However, I first emailed Spotify on 14 June ...

  • Casual Listener
  • I've been avoiding posting on this forum as I've been hoping that Spotify would sort out my issues via email as I'd searched the forums and there didn't seem to be any fixes for the problems I was ha...
  • tahirk
  • Casual Listener
  • 7223 Views
  • 6 replies
  • 1 likes
  • 7223 Views
  • 6 replies
  • 1 likes

Wired headset button priority

Hello, can someone please advice on how to forbid Spotify from using the wired headset button (Bose IE2)? When the phone (SGS5 on KitKat) is in my pocket, I'm used to press headset button to start PowerAMP. The moment I install Spotify it takes the p...

  • Newbie
  • Hello, can someone please advice on how to forbid Spotify from using the wired headset button (Bose IE2)? When the phone (SGS5 on KitKat) is in my pocket, I'm used to press headset button to start Po...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Restoring saved music after flashing new rom

Hello My music is stored on my sd card but after flashing a new rom (wiping cache), Spofity doesn't seems to find the files on the sd card. I have to download every single track again ... Is there a solution for this, or is this normal? Thanks. Fred

  • Newbie
  • Hello   My music is stored on my sd card but after flashing a new rom (wiping cache), Spofity doesn't seems to find the files on the sd card. I have to download every single track again ... &...
  • 214 Views
  • 0 replies
  • 1 likes
  • 214 Views
  • 0 replies
  • 1 likes

Control spotify on android from PC via bluethoot

I have a PC and a samsung galaxy S4 and i want to be able to remotely control my spotify app on my phone VIA bluethoot from my pc. is this possible?

  • Visitor
  • I have a PC and a samsung galaxy S4 and i want to be able to remotely control my spotify app on my phone VIA bluethoot from my pc. is this possible?
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Solved!! Missing albums/artists/songs only on android device

This issue just occured today. Only one album which I added today on a desktop PC is in my mobile device library. All other albums/songs/artists do not come up im 'my music' on my HTC M8 with spotify v 2.6.0.813. If I add a new album on the desktop o...

  • Regular
  • This issue just occured today.  Only one album which I added today on a desktop PC is in my mobile device library. All other albums/songs/artists do not come up im 'my music' on my HTC M8 with s...
  • user-removed
  • Not applicable
  • 1895 Views
  • 1 replies
  • 0 likes
  • 1895 Views
  • 1 replies
  • 0 likes

Spotify divides my battery capacity by 4, right?

Hello everyone, I installed Spotify on my PC and my 2013 Moto X (4.4.4) yesterday. I'm pretty impressed by the desktop app... works like a charm, respect.But today I realized that the battery capacity of the phone went in a few hours from 95% to 33%....

spotify_battery.png
  • Newbie
  • Hello everyone,   I installed Spotify on my PC and my 2013 Moto X (4.4.4) yesterday. I'm pretty impressed by the desktop app... works like a charm, respect. But today I realized that the&nbsp...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

Solved!! Local files don't sync with mobile phone (Android)

So, since yesterday, my Spotify stopped syncing my local files in my phone.I checked and the local files folder is still the same.The older files still remain synced but new ones cannot be played Any ideas?

  • Regular
  • So, since yesterday, my Spotify stopped syncing my local files in my phone. I checked and the local files folder is still the same. The older files still remain synced but new ones cannot be played...
  • JUSTinNOLA
  • Casual Listener
  • 911 Views
  • 5 replies
  • 0 likes
  • Android
    local files
  • 911 Views
  • 5 replies
  • 0 likes

Problems using search on a playlist

Hello forum!I'm a premium user and very happy to pay for the service.I've found a problem that wasn't there before. Whenever I search on a playlist and play a song on it, the base for the shuffle becomes my search query. Just as well, when I search f...

  • Newbie
  • Hello forum! I'm a premium user and very happy to pay for the service. I've found a problem that wasn't there before. Whenever I search on a playlist and play a song on it, the base for the shuffle...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Premium Package

I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a few days

  • Newbie
  • I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a ...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes