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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5323 Views

0 replies

6 likes

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  • 0 replies
  • 6 likes

Playlist is not arranging the way I want it to

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

Casual Listener

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

3slink

Casual Listener

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Local files

Hi I have read many questions about this topic but i didn't find the solution after all i decided to ask my own.There are some music that isn't in the spotify but I want to listen that. I have a premium account.I want to listen that music in my PC an...

Casual Listener

Hi   I have read many questions about this topic but i didn't find the solution after all i decided to ask my own. There are some music that isn't in the spotify but I want to listen tha...

gembiczky

Casual Listener

780 Views

3 replies

0 likes

Music
Other
  • 780 Views
  • 3 replies
  • 0 likes

Inbox (Android) vs Messages (Windows) problem/question

Hey all, I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were discussing some music and I was on my Android phone and said I'...

Roadie

Hey all,   I'm having a bit of a confusing time with the whole inbox/messages thing so I'm hoping someone can explain! Today I was at my parents (who both have their own accounts). We were dis...

lexy

Music Fan

541 Views

4 replies

0 likes

  • 541 Views
  • 4 replies
  • 0 likes

Spotify stops playing music and deletes queue when connecting to the internet

When I go from offline to online with my Nexus 5, while spotify is playing music, it stops the current track, deletes the waiting queue and turns my 'random' and 'repeat' button off. This happens since a few weeks now and even the last one or two upd...

Newbie

When I go from offline to online with my Nexus 5, while spotify is playing music, it stops the current track, deletes the waiting queue and turns my 'random' and 'repeat' button off. This happens sin...

EarlPurple

Roadie

628 Views

3 replies

0 likes

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  • 3 replies
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Playlists Won't Sync After Lollipop Update

Hi there - I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any old playlists and that will work - but that's it. Any sugges...

Newbie

Hi there -   I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any ...

Daniel

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Android notifications disrupt music

Galaxy s5, Spotify 2.4.0.815 When a notification arrives, such as an email or hangout message, the volume goes out for a second then comes back. I have seen references to this being an issue in the past, and everyone says it is fixed? My phone is hav...

Music Fan

Galaxy s5, Spotify 2.4.0.815   When a notification arrives, such as an email or hangout message, the volume goes out for a second then comes back. I have seen references to this being an issue...

pulque

Newbie

643 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

11 gigs in my spotify cache for 50 albums???

Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size. Just checked after dowloading another album. Went up 200 mb. Seems rather high for one album in OGG 320.

Visitor

Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size.   Just checked after dowloading another album. Went up 200 mb. Seems rather h...

Daniel

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

shuffle play

I hit the shuffle button and Spotify shuffles music like it should. Problem is it won't stop when I restart the app like it used to. I have Uninstalled and reinstalled same problem. Help

Casual Listener

I hit the shuffle button and Spotify shuffles music like it should. Problem is it won't stop when I restart the app like it used to. I have Uninstalled and reinstalled same problem. Help

myshya

Regular

891 Views

7 replies

2 likes

  • 891 Views
  • 7 replies
  • 2 likes

Spotify keeps skipping and pausing for no reason (even on Wi-Fi)

Even on Wi-Fi and especially of Wi-Fi, Spotify keeps skipping tracks and it's starting to pause as well for no reason. Can some one help, I want too keep using Spotify but it getting annoying. I been thinking about using another music streaming servi...

Newbie

Even on Wi-Fi and especially of Wi-Fi, Spotify keeps skipping tracks and it's starting to pause as well for no reason. Can some one help, I want too keep using Spotify but it getting annoying. I been...

EarlPurple

Roadie

9297 Views

6 replies

3 likes

  • 9297 Views
  • 6 replies
  • 3 likes

Crashes immediatly on start-up. S4 Premium

Ok- so this is my last shot before I drop my premium.Whenever I go to enter Spotify, on my Galaxy S4, it crashes instantly. I then need to clear my cache/extra files from the app and restart. Then it works.The moment I exit out of Spotify though, and...

Newbie

Ok- so this is my last shot before I drop my premium. Whenever I go to enter Spotify, on my Galaxy S4, it crashes instantly. I then need to clear my cache/extra files from the app and restart. The...

Daniel

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Songs will not play or stop part way through!!!

Hi, I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added various music to my library and amde all available offline, h...

Newbie

Hi,   I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added v...

Daniel

Community Legend

804 Views

1 replies

0 likes

  • 804 Views
  • 1 replies
  • 0 likes

MY Samsung Galaxy s5 won't sync local files

Hey! As said in the subject line my Galaxy S5 wont sync my local files in my playlists and before you link me to "https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-to-local-files" i have read it several times and it will not work!i h...

Casual Listener

Hey!   As said in the subject line my Galaxy S5 wont sync my local files in my playlists and before you link me to "https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-to-local-...

Fliz92

Casual Listener

1254 Views

6 replies

1 likes

  • 1254 Views
  • 6 replies
  • 1 likes

Spotify not saving songs for offline

Hi, My songs aren't saving for offline. I save them then tap the available for offline button then it says its downloading, then it has the green downloaded button. Then when I go offline it just gets stuck at a loading circle and does nothing. When ...

Newbie

Hi, My songs aren't saving for offline. I save them then tap the available for offline button then it says its downloading, then it has the green downloaded button. Then when I go offline it just get...

Daniel

Community Legend

2167 Views

1 replies

0 likes

  • 2167 Views
  • 1 replies
  • 0 likes

Solved!! Songs pausing since Lollipop update

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I'm on a slow broadband connection in a rural area s...

Casual Listener

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I...

-WOKE-

Regular

670 Views

2 replies

0 likes

  • 670 Views
  • 2 replies
  • 0 likes

Solved!! cancel my spotify's subscription.

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want to delete my account of spotify. So, can anybody hel...

Regular

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want t...

MattSuda

Spotify Star

2005 Views

29 replies

0 likes

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  • 29 replies
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switching files to sd card con moto g

I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb available and more space than the internal memory.

Casual Listener

I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb avail...

Daniel

Community Legend

1196 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Spotify will no longer run on my sony xperia z3 compac

Hi, Can anyone help. I have been using my sony xperia z3 compac to spotify for months. Now it simply will not open. I have tried unistalling the app and re installing via the play store. This does not work. Ideas??!!

Newbie

Hi, Can anyone help.  I have been using my sony xperia z3 compac to spotify for months.  Now it simply will not open.  I have tried unistalling the app and re installing via the p...

Daniel

Community Legend

2182 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! won't play music less on wifi

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's going on

Casual Listener

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's go...

bo0osted

Casual Listener

4820 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! How do I report a problem?

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't heard one of my songs on my play list yet it's all son...

Newbie

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't hea...

Daniel

Community Legend

4702 Views

2 replies

1 likes

  • 4702 Views
  • 2 replies
  • 1 likes

offline albums constantly dissappearing

Hey all, I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work. However, since the latest update all 'saved' albums and artists do not appear on the android phone anymore (Version 4.2.2). On the Mac and the Window...

Casual Listener

Hey all,   I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work.   However, since the latest update all 'saved' albums and artists do not appear on...

pepepepeterson

Casual Listener

1197 Views

6 replies

0 likes

android 4.2.2
fairphone
offline availablity
saved albums
saved artists
  • 1197 Views
  • 6 replies
  • 0 likes