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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6328 Views

0 replies

7 likes

  • 6328 Views
  • 0 replies
  • 7 likes

Dangerous bug / Connect starts with Max Volume on AVR

Problem:on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME!This can blow your ears and your speakers, it is realy dangerous not only annoying. The volume is preset to max, you may notice it on the connect screen and...

Casual Listener

Problem: on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME! This can blow your ears and your speakers, it is realy dangerous not only annoying.   The vo...

rienwessels

Newbie

2982 Views

9 replies

9 likes

Dangerous Bug
Spotify Connect Volume Control
  • 2982 Views
  • 9 replies
  • 9 likes

High frequency buzzing noises on Htc One S

Hey,I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I already reinstalled spotify and also changed the stre...

Newbie

Hey, I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I ...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Samsung S5 connection issue

Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just can't connect.Thanks!

Casual Listener

Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just...

mauriciolondoo

Casual Listener

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
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premium

Paying for premium but only have access to free,Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!

Newbie

Paying for premium but only have access to free, Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!

Daniel

Community Legend

409 Views

1 replies

0 likes

upset
  • 409 Views
  • 1 replies
  • 0 likes

TRUE shuffle play

I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most listened songs in your playlist, rather than selecting any ra...

Newbie

I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most liste...

dinomight

Spotify Star

1372 Views

1 replies

0 likes

  • 1372 Views
  • 1 replies
  • 0 likes

Connect for Computers does not work properly with HTC One.

I have the latest versions of Spotify on my HTC One and my Dell laptop. However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the laptop. It says it is playing on the phone and when I go to t...

Casual Listener

I have the latest versions of Spotify on my HTC One and my Dell laptop.  However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the lapt...

211 Views

0 replies

0 likes

  • 211 Views
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alphanumeric order in android version is different from order in desktop version

If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seems that special characters, like parentheses and the...

Casual Listener

If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seem...

str876

Casual Listener

572 Views

2 replies

0 likes

  • 572 Views
  • 2 replies
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Solved!! Spotify on Sony Smartwatch 3 and android wear

I am strongly considering to buy a Sony Smartwatch 3 som I don't have to bring my android phone with me when I am out running. But I need Spotify on it (offline). My question, can I run Spotify offline on a Sony Smartwatch 3 ?

Casual Listener

I am strongly considering to buy a Sony Smartwatch 3 som I don't have to bring my android phone with me when I am out running. But I need Spotify on it (offline).   My question, can I run Spot...

krysmodry

Casual Listener

9014 Views

4 replies

3 likes

  • 9014 Views
  • 4 replies
  • 3 likes

Spotify restarts the phone

I have spotifu premium on my Samsung S4 and have got a lot of different problems.The phone "gets a blackout" and needs to be restarted. Most common when spotify can't find what I'm searching for.The searching can take up to 10 minutesSwitching radio ...

Newbie

I have spotifu premium on my Samsung S4 and have got a lot of different problems. The phone "gets a blackout" and needs to be restarted. Most common when spotify can't find what I'm searching for....

Jecubix

Newbie

3233 Views

2 replies

0 likes

  • 3233 Views
  • 2 replies
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No SD Card Found

I'm a premium subscriber and questioning that decision daily. EVERY time I restart my phone, Spotify starts by itself and tells me there's no SD card for me to check my storage. If the app DIDN'T start without my permission, the SD card would be able...

Regular

I'm a premium subscriber and questioning that decision daily.  EVERY time I restart my phone, Spotify starts by itself and tells me there's no SD card for me to check my storage.  If the ap...

Yowie07

Newbie

3669 Views

12 replies

0 likes

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  • 12 replies
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Solved!! Is there a way to have a playlist available offline on one device and not a second?

Pretty much all in the title.I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the offline playlists saved to the HDD.Just wondering if it'...

Regular

Pretty much all in the title. I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the off...

Daniel

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

customizing playlists

How do I customize a playlist and moves tracks around to play in the order I want them to play in?

Newbie

How do I customize a playlist and moves tracks around to play in the order I want them to play in?

Daniel

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Gapless playback

The Allow Gapless Playback option is not saving on the Android app. Every time I re-open Spotify the setting is disabled.

Visitor

The Allow Gapless Playback option is not saving on the Android app.   Every time I re-open Spotify the setting is disabled.

fromthe901

Regular

867 Views

3 replies

0 likes

  • 867 Views
  • 3 replies
  • 0 likes

Disable shuffle play

How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.

Visitor

How to disable "Shuffle Play" by default?   I know I can toggle the option as a Premium user, but this does not change the default play aciton.

Daki

Newbie

23326 Views

19 replies

12 likes

Suffle
  • 23326 Views
  • 19 replies
  • 12 likes

I know I should just be quiet, but curiosity killed the cat!

I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.

Casual Listener

I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.

Daniel

Community Legend

809 Views

9 replies

0 likes

  • 809 Views
  • 9 replies
  • 0 likes

re premimum

HiI did spotify premium thinking it was a free trial for a month but it said it would take payment for this month so I cancelled it about 30 seconds after starting it but still have premium features. Does this mean the 9.99 will be taken from my acco...

Regular

Hi I did spotify premium thinking it was a free trial for a month but it said it would take payment for this month so I cancelled it about 30 seconds after starting it but still have premium feature...

matty1610

Regular

399 Views

2 replies

1 likes

  • 399 Views
  • 2 replies
  • 1 likes

HELP! Frustrated! Synced songs wont play?!

Hi all. I have been searching for a solution for this problem for days. Recently, seemingly for no reason, my Spotify has stopped playing synced music. When I mark a playlist available for offline, it goes through the downloading process, the green s...

Newbie

Hi all.  I have been searching for a solution for this problem for days.  Recently, seemingly for no reason, my Spotify has stopped playing synced music.  When I mark a playlist availa...

Daniel

Community Legend

823 Views

3 replies

2 likes

  • 823 Views
  • 3 replies
  • 2 likes

Sequential Play no longer functioning/happening on Premium

As of recently (this weekend/most recent update) albums no longer play tracks in sequential order, all playback is shuffle. This is useless and defeats the purpose of listening to an album in total or even sequencing an album to begin with. Not being...

Newbie

As of recently (this weekend/most recent update) albums no longer play tracks in sequential order, all playback is shuffle. This is useless and defeats the purpose of listening to an album in total o...

jamesspitz

Newbie

1385 Views

3 replies

0 likes

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  • 3 replies
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Saving to an SD card

I need help getting my spotify music to sync to my SD card instead of my phone's internal storage. I have tried doing a clean reinstallation of the app like spotify suggests and even setting the downloaded music quality to extreme like I've seen sugg...

Newbie

I need help getting my spotify music to sync to my SD card instead of my phone's internal storage. I have tried doing a clean reinstallation of the app like spotify suggests and even setting the down...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
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My Premium Account get hacked

Hello, my Account was hacked by another user. What can i do against this?

Newbie

Hello,   my Account was hacked by another user. What can i do against this?  

MattSuda

Spotify Star

351 Views

2 replies

0 likes

  • 351 Views
  • 2 replies
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