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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376118 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7554 Views

0 replies

7 likes

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Playing my library on other music apps on my phone?

Hello everybody This is Chris. I was just wondering how I can play my downloaded Spotify Premium library on other music players on my phone. For instance PlayerPro or or any of the other apps. As you know Spotify doesn't have the greatest equalizer a...

Regular

Hello everybody This is Chris. I was just wondering how I can play my downloaded Spotify Premium library on other music players on my phone. For instance PlayerPro or or any of the other apps. As you...

christopherhank

Regular

527 Views

2 replies

0 likes

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  • 2 replies
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Spotify keeps changing to random songs by itself (usually when connected to BT headphones)

Hello. For some time now when using Spotify the app changes to a new song without that song being in the queue. It usually happens when Im connected to my bluetooth headphones or to an external speaker. It changes the song to a new one (that I have n...

Newbie

Hello.   For some time now when using Spotify the app changes to a new song without that song being in the queue. It usually happens when Im connected to my bluetooth headphones or to an exter...

1247 Views

0 replies

1 likes

  • 1247 Views
  • 0 replies
  • 1 likes

Lollipop issues

I installed spotify onto my brand new galaxy S5 with the new Lollipop OS and now Spotify won't recongise its connected to the internet through wifi, how do I fix this

Newbie

I installed spotify onto my brand new galaxy S5 with the new Lollipop OS and now Spotify won't recongise its connected to the internet through wifi, how do I fix this  

239 Views

0 replies

0 likes

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3 good reasons to...

1. Spotify **bleep**s on its consumers! By this silly unorganized help option!2. Spotify has nothin against provideing a **bleep**ty service and trying to cheat people who has payed them for a service. Or want to help people quit that service.3. Why ...

Casual Listener

1. Spotify **bleep**s on its consumers! By this silly unorganized help option! 2. Spotify has nothin against provideing a **bleep**ty service and trying to cheat people who has payed them for a serv...

Kristian_bk_1

Casual Listener

434 Views

2 replies

0 likes

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  • 2 replies
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Message Sounds deactivation (whatsapp)

Hello together, is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music? Thanks!

Casual Listener

Hello together,   is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music?   Thanks!

Dixon328

Casual Listener

400 Views

1 replies

2 likes

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  • 1 replies
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Hidden Items from Recents Coming Back

As you know recent playlists, artists or albums are appearing on home screen of Android Spotify app. I am trying to hide them but when I close & open app again all the items that I've hidden are coming back to my home screen and it's very disturbing....

Regular

As you know recent playlists, artists or albums are appearing on home screen of Android Spotify app. I am trying to hide them but when I close & open app again all the items that I've hidden are ...

mapuya19

Community Legend

707 Views

7 replies

0 likes

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Crashing phone over and over again

=== START OF TEMPLATE === DescriptionEver since last night Spotify has been crashing my phone over and over again. I am unable to uninstall it. I am unable to delete the files from my SD card. I am unable to delete the app data from my phone. I am un...

Newbie

     === START OF TEMPLATE ===   Description Ever since last night Spotify has been crashing my phone over and over again. I am unable to uninstall it. I am unable to delete ...

491 Views

0 replies

0 likes

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Spotify app plays albums out of order

Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the album on shuffle from the beginning. I've double che...

Newbie

Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the a...

jcolli40

Newbie

539 Views

1 replies

0 likes

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  • 1 replies
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Spotify will not connect to the internet - Motorola Turbo

Spotify will not recognize the internet connection on my phone. I have done re-installation and still can't get it to work. As of now i can't even get logged in on my moble device I have logged out and logged back in.Deleted all data, uninstalled and...

Newbie

Spotify will not recognize the internet connection on my phone.  I have done re-installation and still can't get it to work.  As of now i can't even get logged in on my moble device &nbs...

326 Views

0 replies

0 likes

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Spotify is changing its volume by itself.

This issue has been driving me crazy for weeks. I'll be listening to music in my car, on my headphones in the house, or wherever else, and Spotify is lowering its volume slightly down (a noticable amount) and then raising it back up after 15ish secon...

Casual Listener

This issue has been driving me crazy for weeks. I'll be listening to music in my car, on my headphones in the house, or wherever else, and Spotify is lowering its volume slightly down (a noticable am...

AIdenP

Casual Listener

785 Views

3 replies

0 likes

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  • 3 replies
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Spotify repeatedly deleting my Downloaded Albums

Threr are probably lot's of posts with this problem, but this is so absurd I will bother with my own. Sporify repeatedly and randomly deletes my albums. I have two devices (Nexus Tablet, LG G3) where I download different songs in each, so I can liste...

Regular

Threr are probably lot's of posts with this problem, but this is so absurd I will bother with my own.   Sporify repeatedly and randomly deletes my albums. I have two devices (Nexus Tablet...

970 Views

0 replies

0 likes

Albums
Deleted downloads
Offline Access
Premium
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Search missing: Here's the (temporary) solution!

As of today, there's still no bugfix for the missing search option. I have, however, found a way to search without closing the app! The thing is: the search button is ACTUALLY STILL THERE, but it's hidden behind the top bar. The good thing: it's stic...

Casual Listener

As of today, there's still no bugfix for the missing search option. I have, however, found a way to search without closing the app!    The thing is: the search button is ACTUALLY STILL TH...

ralucanicola

Newbie

797 Views

2 replies

1 likes

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Cant reinstall Spotify on my Xperia Z3

Hi, i had Problems with the Spotify app and deinstalled the app.Now i have the Problem that the Playstore says my Z3 (wich previously had Spotify running) isnt compatible.Why i cant reinstall the Spotify app?Im running android 5.0.2. Greetings Dasany...

Casual Listener

Hi,   i had Problems with the Spotify app and deinstalled the app. Now i have the Problem that the Playstore says my Z3 (wich previously had Spotify running) isnt compatible. Why i cant rein...

cephalization

Community Legend

572 Views

3 replies

0 likes

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Worried for 3G data

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

Casual Listener

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

Steveone

Casual Listener

333 Views

2 replies

0 likes

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Android Xperia Z sound problem

Good evening everyone.I decided to buy the sony xperia Z yesterday in the hope that Spotify would work well on it.I've i stalled spotify, downloaded for offline play one of my playlists and started playing the music.I noticed straight away that as so...

Regular

Good evening everyone. I decided to buy the sony xperia Z yesterday in the hope that Spotify would work well on it. I've i stalled spotify, downloaded for offline play one of my playlists and start...

Sidow

Newbie

3214 Views

8 replies

0 likes

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Solved!! Smartphone crashes when i start Spotify

Hello everyone,since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my touch screen as well as the buttons aren't working a...

Casual Listener

Hello everyone, since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my...

caranegus

Regular

3214 Views

22 replies

3 likes

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LIKED FROM RADIO Not Recognizing Already-Liked Tracks - and Adds Duplicates

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer... http://community.spotify.com/t5/Help-Android/Radio-Previously-liked-songs-don-t-show-liked-when-playe...

Music Fan

Despite a long talk with support on this issue - and despite the fact that I see this has been reported for ALMOST THREE YEARS now - maybe longer...   http://community.spotify.com/t5/Help-An...

DrInfoman

Music Fan

786 Views

6 replies

1 likes

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  • 6 replies
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Can't play music on Moto X

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine on my computer, but I can't get it to work on my ph...

Newbie

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine ...

755 Views

0 replies

0 likes

bug
Moto X
pauses
song bug
Songs pause
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scrobbling

what is scrobbling for

Newbie

what is scrobbling for

cephalization

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes