Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My playlists created in PC doesnt update more at cell phone, before works fine. S5 - Lollipop Thank you for any help
My playlists created in PC doesnt update more at cell phone, before works fine. S5 - Lollipop Thank you for any help
Casual Listener
273 Views
2 replies
0 likes
I am joining the gym and am considering Spotify. I will need to be going almost every day and will be averaging about 2-3 hours per day using Spotify. I read the following statement from Spotify and had questions: "You can sync a maximum of 3,333 son...
I am joining the gym and am considering Spotify. I will need to be going almost every day and will be averaging about 2-3 hours per day using Spotify. I read the following statement fr...
Community Legend
5050 Views
2 replies
0 likes
Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...
Hi, I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push not...
Casual Listener
442 Views
3 replies
0 likes
I'm finding that if I exit Spotify and re-enter, it doesn't remember my previous settings. Because of this, my music won't stay on "shuffle" when I start playing music again after taking a break. It's getting annoying to manually remember to press th...
I'm finding that if I exit Spotify and re-enter, it doesn't remember my previous settings. Because of this, my music won't stay on "shuffle" when I start playing music again after taking a break. It'...
680 Views
0 replies
0 likes
Problem:on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME!This can blow your ears and your speakers, it is realy dangerous not only annoying. The volume is preset to max, you may notice it on the connect screen and...
Problem: on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME! This can blow your ears and your speakers, it is realy dangerous not only annoying. The vo...
Newbie
3012 Views
9 replies
9 likes
Hey,I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I already reinstalled spotify and also changed the stre...
Hey, I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I ...
335 Views
0 replies
0 likes
Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just can't connect.Thanks!
Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just...
Casual Listener
372 Views
2 replies
0 likes
Paying for premium but only have access to free,Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!
Paying for premium but only have access to free, Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!
Community Legend
420 Views
1 replies
0 likes
I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most listened songs in your playlist, rather than selecting any ra...
I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most liste...
Spotify Star
1389 Views
1 replies
0 likes
I have the latest versions of Spotify on my HTC One and my Dell laptop. However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the laptop. It says it is playing on the phone and when I go to t...
I have the latest versions of Spotify on my HTC One and my Dell laptop. However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the lapt...
216 Views
0 replies
0 likes
If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seems that special characters, like parentheses and the...
If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seem...
Casual Listener
586 Views
2 replies
0 likes
I am strongly considering to buy a Sony Smartwatch 3 som I don't have to bring my android phone with me when I am out running. But I need Spotify on it (offline). My question, can I run Spotify offline on a Sony Smartwatch 3 ?
I am strongly considering to buy a Sony Smartwatch 3 som I don't have to bring my android phone with me when I am out running. But I need Spotify on it (offline). My question, can I run Spot...
Casual Listener
9029 Views
4 replies
3 likes
I have spotifu premium on my Samsung S4 and have got a lot of different problems.The phone "gets a blackout" and needs to be restarted. Most common when spotify can't find what I'm searching for.The searching can take up to 10 minutesSwitching radio ...
I have spotifu premium on my Samsung S4 and have got a lot of different problems. The phone "gets a blackout" and needs to be restarted. Most common when spotify can't find what I'm searching for....
Newbie
3255 Views
2 replies
0 likes
I'm a premium subscriber and questioning that decision daily. EVERY time I restart my phone, Spotify starts by itself and tells me there's no SD card for me to check my storage. If the app DIDN'T start without my permission, the SD card would be able...
I'm a premium subscriber and questioning that decision daily. EVERY time I restart my phone, Spotify starts by itself and tells me there's no SD card for me to check my storage. If the ap...
Newbie
3709 Views
12 replies
0 likes
Pretty much all in the title.I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the offline playlists saved to the HDD.Just wondering if it'...
Pretty much all in the title. I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the off...
Community Legend
469 Views
1 replies
0 likes
How do I customize a playlist and moves tracks around to play in the order I want them to play in?
How do I customize a playlist and moves tracks around to play in the order I want them to play in?
Community Legend
321 Views
1 replies
0 likes
The Allow Gapless Playback option is not saving on the Android app. Every time I re-open Spotify the setting is disabled.
The Allow Gapless Playback option is not saving on the Android app. Every time I re-open Spotify the setting is disabled.
Regular
879 Views
3 replies
0 likes
How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.
How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.
Newbie
23453 Views
19 replies
12 likes
I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.
I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.
Community Legend
833 Views
9 replies
0 likes
HiI did spotify premium thinking it was a free trial for a month but it said it would take payment for this month so I cancelled it about 30 seconds after starting it but still have premium features. Does this mean the 9.99 will be taken from my acco...
Hi I did spotify premium thinking it was a free trial for a month but it said it would take payment for this month so I cancelled it about 30 seconds after starting it but still have premium feature...
Regular
411 Views
2 replies
1 likes
