App just closes when i tap the icon

[Arnab1]

Device- iQOO Z7 5G

Operating system- Android 14

Problem-Since yesterday everytime i try to open the app it just closes automatically,it just shows the spotify icon and automatically closes.I tried Switching On/Off my phone it didn't work,i also tried Uninstalling the app and then again installing but it too didn't work.What should i do now?

[Dessi]

Hey @Arnab1,

Thanks for reaching out and welcome to the Spotify Community!

I see you mentioned you already reinstalled the app, just make sure that you've followed the same steps as in here, since it's important to do a clean reinstall instead of a quick one. Can you check if the same happens on another device if available? It's also worth checking if your network connection is stable, or switching to a different network if possible. Are you using a SD-card? If yes, then you can try removing it to see if the issue persists?

Let us know how it goes.

[Arnab1]

I checked on another phone its working fine there..the app just doesnt open
on my device

[Dessi]

Hey @Arnab1,

Thanks for your reply!

Are you using any battery optimization apps? If yes, can you make sure Spotify is excluded from the list? It's also worth testing this out with a different account on your phone so that we can check if this is device- or account-related. 

We'll be on the lookout for your response.

[Arnab1]

No im not using any battery optimization.
No its not an account problem its not opening on my device

[Eni]

Hey @Arnab1, 

Thanks for getting back to us. 

Would you mind checking if the OS of your phone has any pending updates? 

Also, could you make sure that Spotify has all necessary permissions enabled?
 

1. Open your Settings menu.
2. Scroll to the bottom to find Spotify and open the app settings.
3. Enable everything you see.

Lastly, we'd like to know if this started happening after a specific event such as an update. 

Keep us posted.

[Arnab1]

My OS of the phone is updated

All permissions are allowed to spotify

Yes i reinstalled the app on that day after reinstallation the app stopped
opening

[MihailY]

Hey @Arnab1,

Thanks for your response.

Can you check if the web player works as expected on your device? As mentioned previously, it's also a good idea to try removing your SD card if you're using one.

If you haven't already, try reaching out to your phone's manufacturer as they might have some more relevant troubleshooting steps you can try and/or some advanced settings to adjust.

Let us know how it goes.

[Arnab1]

Yes the web player works
No i dont use any sd card