Plan
Premium
Country
Irelans
Device
(Samsungs9,)
Operating System
(iOS 10,
Android Oreo, Windows 10,etc.)
My Question or Issue
App keeps crashing, I've tried everything with no success.
Delete, reinstall, clear cache, restart phone, reset phone settings etc.
I click on app the icon goes large then crashes
Help!!!
Hey there @Noellehass,
Thanks for reaching out to us and welcome to the Community. Don't worry. Help is on the way 🙂
The troubleshooting steps you've tried so far are very good. We'd like to add some more.
If you've any battery optimization or power saving apps, we'd suggest you deactivate them for Spotify. It's also a good idea to set Spotify as an exception from the app's settings, if you have any cache-clearing apps.
If this doesn't do the trick, we'd suggest you head here and change the storage settings.
Keep us in the loop! If you have questions, you know where to find us.
Hi there @Noellehass,
Have you tried installing the newest version of the app, like @LBDuck suggested?
Let us know if that helped.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…