Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have a playlist that is downloaded offline with close to 3,000 songs. I do make sure to go to online mode and update. I used to be able to see all of these songs by album and artist under the 'Your Music' section. All of the sudden, only a few songs are showing up here in either offline or online mode. I'm having to scroll through the entire playlist to select a particular song. Again, this just started a few days ago.
I have followed all of the steps of clearing cache, uninstalling and reinstalling with no results. Please help!
Thanks!!!
Solved! Go to Solution.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
This happens if you add 540 or more tracks to My Music at once - it seems to be a bug. Logging out of the desktop client usually fixes this but, if you still have problems, post in this thread.
I haven't noticed any lag in changes to My Music synching to my mobile devices or the other way around so I'm not sure what could be causing this for you. Does it update if you close spotify and relaunch it on android?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks Peter!
Wow, I knew I shouldn't have updated. So, I add a song/album once to my playlist and then I have to add it again to 'Your Music'? Can you give me a bit more information on how this works? I have a couple of songs that show in both. And I also have absolutely zero idea how you add to 'Your Music'.
I can't believe they actually think that we don't need any easy way to select an artist/album/song from the playlist? Makes zero sense Spotify!!! I will drop you if you don't fix it.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter - I believe I need to clarify. I am having the issue on my phone (LG G2). On the web player, the playlist and 'Your Music' are synced but not so on the phone...
Hey I'm also having a problem with the Your Music feature. I just added a playlist from itunes into spotify that has about 1700 songs. They are synced with my Iphone as well and can play offline on the Spotify Mobile App. However, i can only add about half of them into My Music. I really want them to show up in the Artists and Albums so I don't have to scroll through the whole playlist to find songs but they just won't add. The songs that won't add in the playlist also have either a grayed out album name or artist name or both. The one thats are normal and have white text will add. Any idea of what to do?
Local files can't be added to your music so I'm guessing that the ones that do get added are matches with tracks in spotify's catalogue and the otheres aren't.
Same on my phone (HTC One). When I add a song to my collection on the Windows client it doesn't show up in my collection on the phone. The same applies the other way around. This is really annoying! Man, the star feature was a zillion times more convenient.
Also, on the desktop version the songs I have added to my collection neither show up in the artist nor the album view. What a pain!
I should have added this is on Spotify songs. I don't have any local songs synced with Spotify.
This happens if you add 540 or more tracks to My Music at once - it seems to be a bug. Logging out of the desktop client usually fixes this but, if you still have problems, post in this thread.
I haven't noticed any lag in changes to My Music synching to my mobile devices or the other way around so I'm not sure what could be causing this for you. Does it update if you close spotify and relaunch it on android?
Thanks for your quick reply!
In fact, the issue only occurs when adding more than 540 songs. Once done, nothing syncs anymore, neither across albums or artists nor across devices. To solve this, follow these steps:
1.) Delete all songs under the songs section in "Your music"
2.) Completely close the Spotify desktop application
3.) Verify that your other devices do not show any songs in "Your music"
4.) Launch the desktop client again
5.) Add your songs in chunks of no more than 540 at a time
For a starred list of a few thousand songs this is a bit of work but at least you don't have to add all songs individually.
soo it's a year later now and still my playlists aren't showing up under my songs. this is pretty rediculous if you ask me. does spotify really expect me to add all these songs that are in my playlists one by one because i can't add chucks of playlist! i hope this will get fixed soon. i will cancel my subscription!
why doesnt'this $%^&*() add these %^& playlists it's the f%^& ALL SONGS TAB!!!
@bartbartbartbar wrote:
soo it's a year later now and still my playlists aren't showing up under my songs. this is pretty rediculous if you ask me. does spotify really expect me to add all these songs that are in my playlists one by one because i can't add chucks of playlist! i hope this will get fixed soon. i will cancel my subscription!
I recommend you contact Spotify Support using the form here.
You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…