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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42338 Views
  • 65 replies
  • 25 likes
  • 42338 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877965 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877965 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26345 Views
  • 4 replies
  • 0 likes
  • 26345 Views
  • 4 replies
  • 0 likes

Spotify home Depot add glitch

Hi,I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. when I open the pop-up menu on my ps4, it shows that th...

  • Newbie
  • Hi, I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. wh...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

0 playlist

I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help

  • Newbie
  • I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

[Adverts] Streaming interruptions

A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?

  • Casual Listener
  • A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?
  • Andihali
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Album picture it is not seen

It's empty. Before that can seed. I think update has give a bug.

  • Gig Goer
  • It's empty. Before that can seed. I think update has give a bug.
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Sd storage issue

Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant storage my music on the Sd card, when I got the pho...

  • Regular
  • Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant ...
  • kbrooksc
  • Community Legend
  • 508 Views
  • 7 replies
  • 0 likes
  • 508 Views
  • 7 replies
  • 0 likes

Cancelled subscription still charging

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Please advise.

  • Casual Listener
  • Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Pl...
  • honeygonzcab
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Besides iPod are there other portable music players compatible with Spotify?

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

  • Newbie
  • I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.
  • Joe
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Search results giving German results

Since I changed the credit card to a German one everything went wrong. How can I englishify the app?

  • Music Fan
  • Since I changed the credit card to a German one everything went wrong. How can I englishify the app?
  • iMaurice
  • Music Fan
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Setting pasword for other devices does not work

Hello,I am using spotify with my facebook log in.To log in at the spotify app in my car (Volvo) I need log in credentials.In the spotify account settings I have found my user name (a lot of numbers and letters) and a link to generate en e mail to set...

  • Casual Listener
  • Hello, I am using spotify with my facebook log in. To log in at the spotify app in my car (Volvo) I need log in credentials. In the spotify account settings I have found my user name (a lot of num...
  • Joe
  • Community Legend
  • 427 Views
  • 7 replies
  • 0 likes
  • 427 Views
  • 7 replies
  • 0 likes

Wrong email

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

  • Newbie
  • My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?
  • Joe
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Spotify automatically logout and delete saved songs every 2 weeks (circa)

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload them all...i just can't figure out what's the matter!

  • Regular
  • Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload th...
  • Benkayrealtor
  • Newbie
  • 6006 Views
  • 8 replies
  • 0 likes
  • 6006 Views
  • 8 replies
  • 0 likes

Keeping Download music

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoying. I use a Samsung Galaxy 5.

  • Casual Listener
  • I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoy...
  • JenniferND
  • Newbie
  • 444 Views
  • 4 replies
  • 0 likes
  • 444 Views
  • 4 replies
  • 0 likes

Bug no aplicativo

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

  • Newbie
  • Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

No reproduce (Android)

Tengo un problema y es que cuando le daba a reproducir a una cancion y no se reproducia si no que se saltaba las canciones y escojia una al azar y aveces ni se reproducia y ahora que no tengo premium (hace 2 dias) le doy a aleatorio y pasa lo mismo h...

  • Visitor
  • Tengo un problema y es que cuando le daba a reproducir a una cancion y no se reproducia si no que se saltaba las canciones y escojia una al azar y aveces ni se reproducia y ahora que no tengo premium...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Spotify killing my data(i'm not streaming)

I have a downloaded playlist that i often listen to at work...where there is no wifi. Spotify seemed to have updated a day or two ago and now is using a ton of data. Background data is restricted, so thats not the issue. Today alone I used 90mb of da...

  • Regular
  • I have a downloaded playlist that i often listen to at work...where there is no wifi. Spotify seemed to have updated a day or two ago and now is using a ton of data. Background data is restricted, so...
  • promark135
  • Regular
  • 401 Views
  • 2 replies
  • 1 likes
  • 401 Views
  • 2 replies
  • 1 likes

Spotify no Sony Xperia Z2

Nunca tive problemas com o spotify e de uns 15 dias para cá, perco todos os meus dados baixados pelo mesmo, baixo 700 musicas a noite qdo é de manha elas simplesmente desaparecem, poderiam me esclarecer? Vi um usuário com um problema similar, ele fez...

  • Newbie
  • Nunca tive problemas com o spotify e de uns 15 dias para cá, perco todos os meus dados baixados pelo mesmo, baixo 700 musicas a noite qdo é de manha elas simplesmente desaparecem, poderiam me esclare...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Kesintili çalma

Arka planda şarkılar duruyor el ile başlatmam gerekiyor. Sürekli şarkılar takılıyor. Çalmayı kesiyor. Yardım edin

  • Newbie
  • Arka planda şarkılar duruyor el ile başlatmam gerekiyor. Sürekli şarkılar takılıyor. Çalmayı kesiyor. Yardım edin
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast - Failed to Log In

Hi, I have just bought a Chromecast which I am pairing with my android device. Connecting is easy; the first time I tried it worked I was playing music on my TV, but every other time since then I get the error "Log In Failed". What is wrong? Is the s...

  • Casual Listener
  • Hi,   I have just bought a Chromecast which I am pairing with my android device. Connecting is easy; the first time I tried it worked I was playing music on my TV, but every other time since t...
  • jaruesink
  • Newbie
  • 4654 Views
  • 10 replies
  • 1 likes
  • 4654 Views
  • 10 replies
  • 1 likes

Fix the Android Widget

Estimados.Por algún motivo luego de actualizar a Android 6.0.1 en mi Samsung Galaxy A5 2016, una vez que bloqueo la pantalla, ya NO me permite cambiar de canción en el widget del la notificación.No tengo más la opción de cambiar por el atajo, lo cuál...

  • Newbie
  • Estimados. Por algún motivo luego de actualizar a Android 6.0.1 en mi Samsung Galaxy A5 2016, una vez que bloqueo la pantalla, ya NO me permite cambiar de canción en el widget del la notificación....
  • 981 Views
  • 0 replies
  • 0 likes
  • 981 Views
  • 0 replies
  • 0 likes

Contued download

From 2 days my spotify app continue to download my watchlists. Terminated it ...restart again!! Please risolve this issue!!!!

  • Newbie
  • From 2 days my spotify app continue to download my watchlists. Terminated it ...restart again!! Please risolve this issue!!!!
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes