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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20512 Views
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  • 20512 Views
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Saving playlists

Ok...so I am dumb when it comes to smartphones. I am trying to save my playlists.to the music file on myn phone..that way I dont need to be online to play music. I tried saving it to sd card and I can't find where it went. I try to sync it to my phon...

  • Newbie
  • Ok...so I am dumb when it comes to smartphones. I am trying to save my playlists.to the music file on myn phone..that way I dont need to be online to play music. I tried saving it to sd card and I ca...
  • Joe
  • Community Legend
  • 127 Views
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  • 127 Views
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App closing Off

I will start playing a song then if I turn off my screen the music stops playing and the app closes off. *Similar to how youtube videos turn off when you turn off your screen. *I do have a premium subscripition

  • Newbie
  • I will start playing a song then if I turn off my screen the music stops playing and the app closes off. *Similar to how youtube videos turn off when you turn off your screen.   *I do have a p...
  • Joe
  • Community Legend
  • 131 Views
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  • 131 Views
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Spotify Crash on Android TV

Hey poeple, I have installed Spotify on Android TV, however every time that I use it for several days, the app crahes the whole OS. It seems that clearing the cache solves the issue, but after another several days of usage the issue is reproduced. An...

  • Newbie
  • Hey poeple,    I have installed Spotify on Android TV, however every time that I use it for several days, the app crahes the whole OS. It seems that clearing the cache solves the issue, b...
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Solved!! My downloads got deleted

Hi,since I've got my Samsung Galaxy S7 my downloaded songs just get deletet couple of times in a month (now this is the 3rd time this week). I've using Spotify for quiet a long time and never had this problem with my Android Tablets, Pc, or Galaxy S4...

  • Casual Listener
  • Hi, since I've got my Samsung Galaxy S7 my downloaded songs just get deletet couple of times in a month (now this is the 3rd time this week). I've using Spotify for quiet a long time and never had t...
  • ZorkII
  • Roadie
  • 298 Views
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  • 298 Views
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Offline mode doesn't play all songs

I just payed for premium and trying to get offline mode working I downloaded my Playlist but some songs won't play and some will but not all the way through. I am on a galaxy note 7 thanks for any help

  • Casual Listener
  • I just payed for premium and trying to get offline mode working I downloaded my Playlist but some songs won't play and some will but not all the way through. I am on a galaxy note 7 thanks for any he...
  • Christiansc50
  • Casual Listener
  • 232 Views
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  • 232 Views
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Album cover Huawei

Hello,I have the Huawei P9 but i can't see the Album Cover from the LockScreen, it's always blue ( like the screenshot below ) ... Do you have a solution ?

  • Newbie
  • Hello, I have the Huawei P9 but i can't see the Album Cover from the LockScreen, it's always blue ( like the screenshot below ) ... Do you have a solution ?
  • jaumepsol
  • Regular
  • 792 Views
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  • 792 Views
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Delete downloaded songs

I downloaded a full album and i regret it and want to delete some of the songs, how can i delete the downloaded songs? (Delete the file not just from the playlist)

  • Newbie
  • I downloaded a full album and i regret it and want to delete some of the songs, how can i delete the downloaded songs? (Delete the file not just from the playlist)
  • Bearfootrecords
  • Community Legend
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  • 183 Views
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Cannot use account ?

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  • debawe
  • Regular
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  • 196 Views
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[Android TV] App is stuck on Now playing screen

The Android TV app sometimes gets stuck on the Now Playing screen, such that I can only play songs from the current playlist. Clicking back on the remote does not bring me higher up in the Spotify menu hierarchy as normal. I have not been able to rep...

  • Newbie
  • The Android TV app sometimes gets stuck on the Now Playing screen, such that I can only play songs from the current playlist. Clicking back on the remote does not bring me higher up in the Spoti...
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  • 737 Views
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Solved!! Suggest Music

Hi.Is there any feature in spotify android app to mark some musics as favorites and Spotify suggest musics by them? What is "Top Recomendations For You" in Discover section ?? Thanks

  • Regular
  • Hi. Is there any feature in spotify android app to mark some musics as favorites and Spotify suggest musics by them?   What is "Top Recomendations For You" in Discover section ?? &...
  • Joe
  • Community Legend
  • 277 Views
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  • 277 Views
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Spotify connect recognize denon device but it doesn't work

Hi! My Spotify Connect recognize the Denon AVR-S700W device but the connection doesn't complete. It works on my friend's IPhone with his account.I' ve purchased a Samsung Galaxy S7 recently but this isn't the problem because i've tried on my wife's S...

  • Newbie
  • Hi! My Spotify Connect recognize the Denon AVR-S700W device but the connection doesn't complete. It works on my friend's IPhone with his account. I' ve purchased a Samsung Galaxy S7 recently but thi...
  • Joe
  • Community Legend
  • 196 Views
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  • 196 Views
  • 1 replies
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Künstler- Radio löschen

Wie kann man das löschen

  • Newbie
  • Wie kann man das löschen
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Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

  • Casual Listener
  • Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...
  • misscaloline
  • Casual Listener
  • 1384 Views
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  • 1384 Views
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Solved!! Storage issue after downloading new app

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old playlists. My Starred playlist, which I use as my pri...

  • Regular
  • Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old pl...
  • picckko
  • Newbie
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  • 16550 Views
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Import your own music - search folder? [MIUI8]

Hi,with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline files are correctly stored on the external card though....

  • Newbie
  • Hi, with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline fi...
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Is every Spotify feature for premium users or do I have problem with the app?

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's something wrong with my Android app. I just can't to do...

  • Casual Listener
  • I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's some...
  • kuzminov
  • Casual Listener
  • 337 Views
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  • 337 Views
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I just updated to the new ver. Can't download

I just uploaded to the new version and now I can't download any songs. I click the button but they never download.I also can barely use the app. I open it and go to one page it takes a minute or two to load the page forget about trying to start a son...

  • Newbie
  • I just uploaded to the new version and now I can't download any songs. I click the button but they never download. I also can barely use the app. I open it and go to one page it takes a minute or ...
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  • 143 Views
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This Song is not Available - On all songs

While trying to stream music over the Internet (data not wifi) every song comes up as "This Song is not Available." If I log out and log back in several times it will eventually let me play music. Also if I am on the Internet or using data and playin...

  • Regular
  • While trying to stream music over the Internet (data not wifi) every song comes up as "This Song is not Available." If I log out and log back in several times it will eventually let me play music. Al...
  • Bearfootrecords
  • Community Legend
  • 326 Views
  • 3 replies
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  • 326 Views
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Impossible to read 2 album...

(sorry for my english, i'm french :))hello, there is 2 mouth, i have downloaded 2 album : Double **bleep** of the artist Kaaris and Sheguey Vara 2 of the artist Gradur but, there is 21 day maybe, i can't play these two album " the title is indisponib...

  • Newbie
  • (sorry for my english, i'm french :)) hello, there is 2 mouth, i have downloaded 2 album : Double **bleep** of the artist Kaaris and Sheguey Vara 2 of the artist Gradur but, there is 21 day maybe, i...
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  • 195 Views
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