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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Solved!! Cannot play music

I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I checked internet connection and it was fine. Tried ...

Casual Listener

I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I ...

Chengcharmaine

Casual Listener

1308 Views

2 replies

0 likes

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Solved!!Superuser Contribution Downloaded playlists show as downloaded, yet I'm unable to play any songs from the playlist

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also have my spotify in offline mode to not use any of ...

Regular

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also...

Anyk17

Spotify Star

1427 Views

3 replies

0 likes

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Will I Get Charged After Spotify Free Trial Premium?

Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on accident. Please help me figure out this problem. Thank yo...

Casual Listener

Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on acciden...

Joe

Community Legend

442 Views

1 replies

0 likes

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Superuser Contribution Problem with Settings in Android-App

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Importing My Music in Settings. I'll try to login wit...

Newbie

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Im...

Anyk17

Spotify Star

715 Views

1 replies

0 likes

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Song unavailable

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Newbie

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Singhx73

Regular

309 Views

1 replies

0 likes

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Can't play songs, but can only play on shuffle

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

Newbie

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

StevenYuan

Music Fan

644 Views

2 replies

0 likes

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Unable to Download Spotify in my cellphone

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet connection, a fast mobile data connection but it sti...

Casual Listener

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet c...

Franksie83

Newbie

323 Views

1 replies

0 likes

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No sequential play though I have premium

Hi!I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially.Rgds Christian

Regular

Hi! I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially. Rgds Christian

benbland

Newbie

2453 Views

5 replies

0 likes

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Spotify launching automatically

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from launching automatically?

Regular

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from...

351 Views

0 replies

1 likes

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Chromecast Audio Connection Dropping

Hi, I have Chrome cast audio connected to my receiver. When I cast music through Spotify on my phone (Samsung Galaxy s6), the music plays for about a minute before the connect drops. I haven't measured the time it takes to drop the connect, but it al...

Casual Listener

Hi, I have Chrome cast audio connected to my receiver. When I cast music through Spotify on my phone (Samsung Galaxy s6), the music plays for about a minute before the connect drops. I haven't measur...

Jasper_b

Newbie

9708 Views

31 replies

5 likes

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How do i stop spotify closing

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

Newbie

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

347 Views

0 replies

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spotify quits immediately

Hello! I looked for other topic other solution, but nothing good for me. I have a Android 5.1.1 Xiaomi Redmi3 Pro. There was no problem until today morning. Spotify quit from my phone and I can not make it work again. What I did: - uninstalled ( i th...

Casual Listener

Hello!   I looked for other topic other solution, but nothing good for me. I have a Android 5.1.1 Xiaomi Redmi3 Pro. There was no problem until today morning. Spotify quit from my phone and I ...

sakura08

Roadie

631 Views

7 replies

0 likes

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Solved!! Display playlist total duration/length

Need a feature on android app as well as ios : displaying the total duration of a playlist. It seems to be available on the desktop version.

Casual Listener

Need a feature on android app as well as ios : displaying the total duration of a playlist. It seems to be available on the desktop version.

chriiistify

Casual Listener

13168 Views

1 replies

0 likes

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Jim Beam advertisement always crashes app

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ad plays without any issue.

Newbie

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ...

marlonsphere

Roadie

422 Views

1 replies

0 likes

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Spotify 6.3.0.882 won't open xiaomi mi 5

Brief description of the issue:October 15 I realized that Spotify won't open, it crash when you try to open it.Steps to reproduce the issue:1. Open app2. Crash immediatelyFirst I did thisRebooting phone. Problem didn't changeUpdating Spotify or phone...

Casual Listener

Brief description of the issue: October 15 I realized that Spotify won't open, it crash when you try to open it. Steps to reproduce the issue: 1. Open app 2. Crash immediately First I did th...

Joe

Community Legend

1636 Views

2 replies

1 likes

6.3.0.882
Mi 5
spotify wont work
Xiaomi
  • 1636 Views
  • 2 replies
  • 1 likes

Superuser Contribution Autoplay não funciona!

Quando a música termina, o aplicativo não está jogando a música seguinte, a menos que desbloquear o meu telefone e ir para o aplicativo. Isso fez com que o aplicativo inutilizável para mim, porque meus dois usos principais para Spotify são para mante...

Newbie

Quando a música termina, o aplicativo não está jogando a música seguinte, a menos que desbloquear o meu telefone e ir para o aplicativo. Isso fez com que o aplicativo inutilizável para mim, porque me...

user-removed

Not applicable

4211 Views

1 replies

3 likes

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Autoplay Not Working

I just bought a new phone (Six Mobile's ILU) and when a song ends the app isn't playing the next song unless unlock my phone and go to the app. This has made the app unusable for me because my two main uses for Spotify are to keep the tempo when I'm ...

Newbie

I just bought a new phone (Six Mobile's ILU) and when a song ends the app isn't playing the next song unless unlock my phone and go to the app. This has made the app unusable for me because my t...

659 Views

0 replies

1 likes

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one person at a time with premium family.

I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both phones. How do we fix this?

Newbie

I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both ph...

kavenieza

Music Fan

301 Views

1 replies

0 likes

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