Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201336 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545482 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453115 Views
571 replies
38 likes
When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all. My only option is to share it. I have a premium accou...
When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all....
513 Views
0 replies
0 likes
Since switching back to the free version songs will play on desktop but not on my phone (android 6.0) I connect to wifi, hit shuffle, and a message pops up saying "Get premium to listen to ad free music everywhere" but there are no ads playing. It wa...
Since switching back to the free version songs will play on desktop but not on my phone (android 6.0) I connect to wifi, hit shuffle, and a message pops up saying "Get premium to listen to ad free mu...
Community Legend
4453 Views
4 replies
0 likes
When I put Spotify into offline mode so it doesn't use any data, it doesn't let me use it on Android Auto, it just says no internet connection. When I take it off offline mode, it connects bit I'm worried it will use up my data. Spotify seems to use ...
When I put Spotify into offline mode so it doesn't use any data, it doesn't let me use it on Android Auto, it just says no internet connection. When I take it off offline mode, it connects bit I'm wo...
Community Legend
780 Views
1 replies
0 likes
Hi all,I have tried to search for possible solutions but getting nowhere so I'm hoping someone somewhere can help me.I have a Samsung Galaxy A3 and have had spotify on this device for 13 months now.I upgraded last month to premium and all has been fi...
Hi all, I have tried to search for possible solutions but getting nowhere so I'm hoping someone somewhere can help me. I have a Samsung Galaxy A3 and have had spotify on this device for 13 mont...
Community Legend
536 Views
1 replies
1 likes
I am currently on a flight to istanbul, and the over to south africa. I love music, thats why i have spotify.When i put my phone on flight mode, all my offline playlists was deleted for some reason. This will be the longest 24 hours in my life.I real...
I am currently on a flight to istanbul, and the over to south africa. I love music, thats why i have spotify. When i put my phone on flight mode, all my offline playlists was deleted for some reas...
Regular
605 Views
5 replies
0 likes
My player is sony walkman F800. I want to change the download location site to the usb storage instead of its default setting, which is internal storage. How can I do that?
My player is sony walkman F800. I want to change the download location site to the usb storage instead of its default setting, which is internal storage. How can I do that?
Not applicable
837 Views
2 replies
0 likes
Prezado(a),boa noite. A uns dias não consigo mais baixar minhas músicas para o cartão SD. Não consigo achar opção para que as músicas sejam baixadas no cartão SD em vez da memória interna do celular(o q acontece no momento). O passo a passo que const...
Prezado(a),boa noite. A uns dias não consigo mais baixar minhas músicas para o cartão SD. Não consigo achar opção para que as músicas sejam baixadas no cartão SD em vez da memória interna do...
579 Views
0 replies
0 likes
Hi, I recently re-installed Spotify on my Anroid phone and now get the message " You have reached the maximum number of songs that can be made available off-line. To get the pending songs you must first de-select another play-list." after syncing a f...
Hi, I recently re-installed Spotify on my Anroid phone and now get the message " You have reached the maximum number of songs that can be made available off-line. To get the pending so...
Newbie
22221 Views
9 replies
3 likes
3 devices (smartphone, tablet, PC(LAN)) play songs fine.All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connectReceiver shows title song, but doesn’t play. Sometimes a few seconds, most of the time nothing.Last week e...
3 devices (smartphone, tablet, PC(LAN)) play songs fine. All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connect Receiver shows title song, but doesn’t play. Someti...
Casual Listener
594 Views
2 replies
0 likes
We switched my husbands premium acct to family tonight. He invited myself and our daughter. I set up my daughters account and Android app no problem. I set up my spotify acct and redeemed the family invite and my acct shows I'm part of a premium fami...
We switched my husbands premium acct to family tonight. He invited myself and our daughter. I set up my daughters account and Android app no problem. I set up my spotify acct and redeemed the family ...
Community Legend
655 Views
1 replies
0 likes
I can't fast forward or backward in the track!!! What the **bleep**?!?!?! WHAT THE FUUUUCK?!?!? HALP!!! PLEASE HEEEELP!!!
I can't fast forward or backward in the track!!! What the **bleep**?!?!?! WHAT THE FUUUUCK?!?!? HALP!!! PLEASE HEEEELP!!! 😭
Community Legend
13410 Views
1 replies
0 likes
Por qué, hay canciones que en mi celular no aparecen y en otros si un ejemplo es un artista nacional llamado Caloncho su último sencillo no me sale y en otra cuenta lo busco nuevamente y si aparece
Por qué, hay canciones que en mi celular no aparecen y en otros si un ejemplo es un artista nacional llamado Caloncho su último sencillo no me sale y en otra cuenta lo busco nuevamente y si aparece
363 Views
0 replies
0 likes
Hi!Since last update on my app for my S7 Edge the Spotify app is freezing, after 5 or 10 songs (changing) the app it's freeze/crashing, can't change can't close can't send any report can't do anything, i've already uninstalled and i've installed agai...
Hi! Since last update on my app for my S7 Edge the Spotify app is freezing, after 5 or 10 songs (changing) the app it's freeze/crashing, can't change can't close can't send any report can't do anyth...
548 Views
0 replies
0 likes
Hello! I am having a problem with my mobile app that I can't resolve this using the website instructions's. I have a familiar plan, but I can play my songs offline. But, my mom, iOS user, play on/off. By the way, the bank account that is registered i...
Hello! I am having a problem with my mobile app that I can't resolve this using the website instructions's. I have a familiar plan, but I can play my songs offline. But, my mom, iOS user, pl...
371 Views
0 replies
0 likes
Hola, buenos días:Tenía un móvil y me descargué muchas canciones para escucharlas con premium. Ahora tengo otro móvil, las tengo que volver a descargar? Me ocupan espacio en la tarjeta sd y no las puedo escuchar, qué puedo hacer?
Hola, buenos días: Tenía un móvil y me descargué muchas canciones para escucharlas con premium. Ahora tengo otro móvil, las tengo que volver a descargar? Me ocupan espacio en la tarjeta sd y no las ...
330 Views
0 replies
0 likes
Hello, I have a handful of music that isn't available on Spotify that I want to import into my device for listening without having to download a secondary music application. I'm using a Huawei Nexus 6P running Android 7.1.1. My PC is connected to my ...
Hello, I have a handful of music that isn't available on Spotify that I want to import into my device for listening without having to download a secondary music application. I'm using a Huaw...
Community Legend
1476 Views
1 replies
0 likes
What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download?What a weird change.
What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download? What a w...
Casual Listener
1605 Views
4 replies
0 likes
Can I no longer download individual songs? Only albums?I should be able to get to my artists in no more than two clicks.One of the reasons I stick with Spotify over Google music is the ease of use of the app. It has now been made equally obscure. I w...
Can I no longer download individual songs? Only albums? I should be able to get to my artists in no more than two clicks. One of the reasons I stick with Spotify over Google music is the ease o...
Regular
535 Views
1 replies
0 likes
After this last update (updated Dec. 9 I believe?) I can't figure out how to access the list of all my downloaded songs. (I have a galaxy s7 and a premium account if that matters)
After this last update (updated Dec. 9 I believe?) I can't figure out how to access the list of all my downloaded songs. (I have a galaxy s7 and a premium account if that matters)
454 Views
0 replies
0 likes
3 devices (smartphone, tablet, PC(LAN)) plays songs fine.All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connectReceiver shows title song, but doesn’t play. Sometimes a few seconds, most of the time nothing.Last week ...
3 devices (smartphone, tablet, PC(LAN)) plays songs fine. All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connect Receiver shows title song, but doesn’t play. Somet...
316 Views
0 replies
0 likes
