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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373199 Views

540 replies

34 likes

Account
Free
  • 373199 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

  • 7444 Views
  • 0 replies
  • 7 likes

Downloaded Songs and Artists

Hello, The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists? What it shows is the artist I am following and when I click on them it leads me to their online page including the all their ...

Newbie

Hello,   The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists?  What it shows is the artist I am following and when I clic...

344 Views

0 replies

1 likes

  • 344 Views
  • 0 replies
  • 1 likes

Search button on android

Hi,Could you please explain me where is the new search button. All the menus have dissapeared with the newest update.Very confusing new layout...

Newbie

Hi, Could you please explain me where is the new search button. All the menus have dissapeared with the newest update. Very confusing new layout...

MartinStoichkov

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify in Uganda

Hi there, in the New Year I will be living in Uganda for seven months. I wondered whether I will be able to use Spotify from my Android there? Thanks, Rachel

Casual Listener

Hi there, in the New Year I will be living in Uganda for seven months. I wondered whether I will be able to use Spotify from my Android there?   Thanks,   Rachel

Eltrach

Casual Listener

4190 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Solved!! How much memory do the offline music in Spotify take up?

I only have 16gb phone so I would like to know how much music it takes up.

Casual Listener

I only have 16gb phone so I would like to know how much music it takes up.

same_bee

Newbie

170176 Views

14 replies

4 likes

  • 170176 Views
  • 14 replies
  • 4 likes

Downloaded songs online again

I downloaded many albums and songs to my phone (by wifi) because I wanted to decrease my Internet mobile traffic. Later I realized the downloaded songs generated traffic again because Spotify starts to play them online not the downloaded copies. Is t...

Newbie

I downloaded many albums and songs to my phone (by wifi) because I wanted to decrease my Internet mobile traffic. Later I realized the downloaded songs generated traffic again because Spotify starts ...

536 Views

0 replies

0 likes

  • 536 Views
  • 0 replies
  • 0 likes

can't casting my chromecast audio

Hi mateI can't casting to my chomecast audio, turnin radio is working fineI have see the available device, and also can see my chomecast audiobut after a while "connecting..." than no change on it.have n't casting, and the wording back to "available ...

Newbie

Hi mate I can't casting to my chomecast audio, turnin radio is working fine I have see the available device, and also can see my chomecast audio but after a while "connecting..." than no ch...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Unable to add facebook friends

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "sorry something went wrong, please have another go".I...

Newbie

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "so...

user-removed

Not applicable

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Library

Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sings, please help me how can i fix it !?

Newbie

Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sing...

silentwingtip

Newbie

698 Views

2 replies

1 likes

  • 698 Views
  • 2 replies
  • 1 likes

Problemas con samsung s6 edge

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar opciones de la batería y lo que leí en los otros pos...

Casual Listener

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar o...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Layout para mobil es terrible

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible.Espero tomen cartas en el asunto a la brevedad, ya que si no puedo navegar libremente of...

Newbie

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible. Espero tomen cartas en el asunto a ...

212 Views

0 replies

1 likes

  • 212 Views
  • 0 replies
  • 1 likes

Spotify stops responding/freezes when playing songs offline

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the app and it happens again. I've even uninstalled and...

Casual Listener

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the ...

spotted13

Casual Listener

2893 Views

5 replies

0 likes

  • 2893 Views
  • 5 replies
  • 0 likes

Spotify always ask to Login every Android restart and shutdown when spotify is on

Dear Spotify,honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offline file can't play anymore. after login, spotify del...

Casual Listener

Dear Spotify, honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offl...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Spotify just dont work anymore

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and that there aint no explanation from spotify how to fi...

Casual Listener

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and th...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Solved!! "My Songs" songs gone

I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2. I believe someone logged into my account accidently and deleted my songs, because I changed the password, logoff a...

Newbie

I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2.   I believe someone logged into my account accidently an...

DiamondLife522

Music Fan

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Songs were available yesterday and today some are greyed out

Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify.

Newbie

Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify. 

DiamondLife522

Music Fan

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Library disappeared

I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've downloaded in the past.I've tried clearing the cach...

Casual Listener

I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've ...

RZ5HFD

Newbie

2333 Views

4 replies

1 likes

  • 2333 Views
  • 4 replies
  • 1 likes

says I have no connection but I'm on 4G

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music.I logged out, restarted the phone and logged in again. It works for about one song then it's th...

Newbie

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music. I logged out, restarted the phone and lo...

Jojocranedavies

Casual Listener

1461 Views

4 replies

1 likes

no data connection
streaming quality
  • 1461 Views
  • 4 replies
  • 1 likes

I cant download my songs from my computer to my phone

I can't download my songs from my computer to my phone.Can anyone help me?

Casual Listener

I can't download my songs from my computer to my phone. Can anyone help me?

VTO

Casual Listener

537 Views

6 replies

0 likes

  • 537 Views
  • 6 replies
  • 0 likes

Playlist sorting

Hi, Using spotify on my pc it works fine & if I add new songs to my list they sync in order if I filter by song or artist & are then in alphabetical order. But if I then go to use spotiify with the same playlist on my phone the newly added songs sit ...

Regular

Hi, Using spotify on my pc it works fine & if I add new songs to my list they sync in order if I filter by song or artist & are then in alphabetical order. But if I then go to use spotiify wi...

Joe

Community Legend

845 Views

9 replies

0 likes

  • 845 Views
  • 9 replies
  • 0 likes