Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing another playlist, every time I come back to the playlist ...
Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing anothe...
222 Views
0 replies
0 likes
Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.
Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.
Community Legend
452 Views
3 replies
0 likes
Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão e foi debitado duas vezes. Podem me ajudar?
Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão ...
Spotify Star
264 Views
1 replies
0 likes
Since one of the last updates, Spotify started to crash (just stops working) with specific tracks at a specific part of the song, always the same one. So the only way to avoid it is removing them, but I don't think this should be the way to solve it,...
Since one of the last updates, Spotify started to crash (just stops working) with specific tracks at a specific part of the song, always the same one. So the only way to avoid it is removing them, bu...
Casual Listener
3389 Views
2 replies
1 likes
I play one of the new Daily Mix playlists and give a song either a heart or do not play again rating. When the track finishes and moves onto the next one the rating of the previous track still shows. I can clear it by exiting the main interface and g...
I play one of the new Daily Mix playlists and give a song either a heart or do not play again rating. When the track finishes and moves onto the next one the rating of the previous track still shows....
Music Fan
474 Views
2 replies
0 likes
HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i ca...
HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-op...
Roadie
4292 Views
1 replies
1 likes
I'm having problems with Spotify app on android deleting my songs after they are downloaded. I have very limited wifi at the moment so I try to keep all of my big play lists offline (I have extremely slow Internet and a limited amount of data, ie. 3r...
I'm having problems with Spotify app on android deleting my songs after they are downloaded. I have very limited wifi at the moment so I try to keep all of my big play lists offline (I have extremely...
Roadie
733 Views
3 replies
0 likes
Hallo,Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg.Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann.Jetzt sitze ich hier 2 wochen ohne musik in griechenland fest.Dan...
Hallo, Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg. Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann. Jetzt si...
187 Views
0 replies
0 likes
HiWas wondering how to suggest music to appear on Spotify? I have a few songs I can recall from my youth I'd love to be able to add to my playlist but they are simply nowhere to be found, can suggestions be made to have these added? Many thanks
Hi Was wondering how to suggest music to appear on Spotify? I have a few songs I can recall from my youth I'd love to be able to add to my playlist but they are simply nowhere to be found, c...
Roadie
290 Views
1 replies
0 likes
I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882. Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the notification bar on both home and lock screens. All Spotify notific...
I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882. Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the n...
Newbie
45603 Views
72 replies
27 likes
So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu still works, and searching for an artist then selecting...
So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu stil...
Music Fan
274 Views
1 replies
0 likes
Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??
Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??
Spotify Star
290 Views
1 replies
0 likes
Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and logged back in again and it has not resolved the p...
Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and...
Community Legend
448 Views
3 replies
0 likes
Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settings. Ever since, when I'm listening to Spotify, and ...
Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settin...
Roadie
644 Views
3 replies
0 likes
I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a playlist and pressed the download button. All of th...
I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a ...
Community Legend
404 Views
3 replies
0 likes
Hello,I have a problem with Android app. when i login to my account using mobile app, they crash i get only Black screen and after few sec app close.When i login to other account its work ok.
Hello, I have a problem with Android app. when i login to my account using mobile app, they crash i get only Black screen and after few sec app close. When i login to other account its work ok.
Roadie
387 Views
2 replies
0 likes
I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to fix it?
I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to f...
Community Legend
753 Views
4 replies
0 likes
Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...
Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...
299 Views
0 replies
0 likes
https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help
https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help
Casual Listener
339 Views
1 replies
0 likes
Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...
Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...
Roadie
884 Views
1 replies
0 likes
