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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35651 Views
  • 64 replies
  • 25 likes
  • 35651 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873928 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873928 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25541 Views
  • 3 replies
  • 0 likes
  • 25541 Views
  • 3 replies
  • 0 likes

Spotify abre e fica com tela preta

Eu abro meu spotify e ele fica com a tela preta segue o link de print

  • Newbie
  • Eu abro meu spotify e ele fica com a tela preta segue o link de print
  • Joaovvv
  • Newbie
  • 22341 Views
  • 5 replies
  • 6 likes
  • 22341 Views
  • 5 replies
  • 6 likes

Spotify in android stops playing after a minute

Hello, I have a:Galaxy S7 EdgeAndroid 6.0.1Spotify 6.9.0.1212 armV7 Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops playing. I need to solve this issue since I listening while I am doing sports. ...

  • Newbie
  • Hello,   I have a: Galaxy S7 Edge Android 6.0.1 Spotify 6.9.0.1212 armV7   Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops play...
  • Catee
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Error page shown when creating a new blank playlist

Steps to reproduce:1. Login to play.spotify.com2. Create a fresh, new playlist3. Observe Expected:No errors displayed Actual:Error page is shown.{code}all.js:3785 Uncaught Error: JavaScript operation errored while performing request. [Cannot read pro...

  • Newbie
  • Steps to reproduce: 1. Login to play.spotify.com 2. Create a fresh, new playlist 3. Observe   Expected: No errors displayed   Actual: Error page is shown. {code} all.js:3785 Unca...
  • Joe
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Half of playlist will not play offline...

I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can i do to fix this? I do not want to cancel my membe...

  • Newbie
  • I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Is there anyway to listen to explicit songs on release radar?

The cut outs in the middle of the songs are annoying and if i wanna save the song i have to look up the explicit version. There should just be a switch in the playlist bio, or settings, for explicit songs to appear in the playlist queue. I was just w...

  • Newbie
  • The cut outs in the middle of the songs are annoying and if i wanna save the song i have to look up the explicit version. There should just be a switch in the playlist bio, or settings, for explicit ...
  • 415 Views
  • 0 replies
  • 7 likes
  • 415 Views
  • 0 replies
  • 7 likes

Music Not Playing

My music says it is playing but my headphones are in and they are max volume and I hear nothing. Sometimes it stays 0:00 and doesn't play and sometimes it plays the first second of a song and then mutes it!!! What do I do?

  • Newbie
  • My music says it is playing but my head phones are in and they are max volume and I hear nothing. Sometimes it stays 0:00 and doesn't play and sometimes it plays the first second of a song and then ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Device full

...so why's I been charge for something am not able to use ..my account said my device is full but my music doesn't go to my device ..i want a telephone number to speak to a human

  • Newbie
  • ...so why's I been charge for something am not able to use ..my account said my device is full but my music doesn't go to my device ..i want a telephone number to speak to a human
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

songs skipping and stopping randomly

I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.

  • Visitor
  • I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.
  • user-removed
  • Not applicable
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! Can't log in with Android!!!

What the **bleep**? I still have a premium account and can't log in as usual on my Android through my Facebook account! It funktions only through my computer.And no customer service???

  • Newbie
  • What the **bleep**? I still have a premium account and can't log in as usual on my Android through my Facebook account! It funktions only through my computer. And no customer service???
  • ErickRGuetta
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Lock screen

I have the samsung s7 edge. I will play a song on spotify and the song information will show in the lockscreen, which I do not mind, but when I stop listening the song and close out spotify the song information still shows on the lockscreen. I have t...

  • Casual Listener
  • I have the samsung s7 edge. I will play a song on spotify and the song information will show in the lockscreen, which I do not mind, but when I stop listening the song and close out spotify the song ...
  • Joe
  • Community Legend
  • 859 Views
  • 8 replies
  • 0 likes
  • 859 Views
  • 8 replies
  • 0 likes

A lot of Unavaible music

I'm getting the artist but unavaible music

  • Newbie
  • I'm getting the artist but unavaible music
  • kirashi
  • Community Legend
  • 337 Views
  • 2 replies
  • 1 likes
  • 337 Views
  • 2 replies
  • 1 likes

Songs stop altogether

So I use a Kindle Fire, and every time an ad finishes playing my playlist won't continue it just stops. So when I click on a song it tells me to go ad free with premium. Also, after awhile of playing songs (maybe 10 to 20 minutes) the playlist will s...

  • Regular
  • So I use a Kindle Fire, and every time an ad finishes playing my playlist won't continue it just stops. So when I click on a song it tells me to go ad free with premium. Also, after awhile of playing...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

After android 6.0.1 update spotify won't open

I just got done updating my Galaxy S5 with the latest android update and now Spotify will not open. If I press on Spotify, it acts like it is doing something (screen goes blank) but then will return to my home screen. All I know is it stopped working...

  • Newbie
  • I just got done updating my Galaxy S5 with the latest android update and now Spotify will not open. If I press on Spotify, it acts like it is doing something (screen goes blank) but then will re...
  • ChicanoBob
  • Newbie
  • 4227 Views
  • 8 replies
  • 3 likes
  • 4227 Views
  • 8 replies
  • 3 likes

Spotify UI differences between phones

Well on my Nexus 6p i have the old boaring silde menu but on my friend's Galaxy S7 Edge he has a new UI which i know ios has how do i enable the new UI if i can

  • Casual Listener
  • Well on my Nexus 6p i have the old boaring silde menu but on my friend's Galaxy S7 Edge he has a new UI which i know ios has how do i enable the new UI if i can
  • Joe
  • Community Legend
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Notification icon and music controls crash while playing

6.9.0.1212 ARMv7Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to controls. Also have seen the music controls disappear w...

  • Regular
  • 6.9.0.1212 ARMv7 Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to co...
  • 353 Views
  • 0 replies
  • 0 likes
  • controls crash
    Crash
    Notification Icon
  • 353 Views
  • 0 replies
  • 0 likes

High pitched noise during song

Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pausing the song does nothing. Anyone else had this ha...

  • Casual Listener
  • Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pau...
  • 1503 Views
  • 0 replies
  • 2 likes
  • 1503 Views
  • 0 replies
  • 2 likes

No sound whilst playing tracks

This has been happening alot recently but when I play a track, it shows it as playing but no sound is heard. When I pause the track, it goes back to the beginning of the song. I've tried force closing the app, as well as reinstalling but neither work...

  • Casual Listener
  • This has been happening alot recently but when I play a track, it shows it as playing but no sound is heard. When I pause the track, it goes back to the beginning of the song. I've tried force closin...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

singles section om artist page missing on Spotify app for Android

i noticed the last two time i used Spotify that the singles section on an artist page on the Spotify app for Android is missing. for example, on Metallica's artist page, it show the New Releases, Popular, Artist Radio, Related Artist, On Tour, Albums...

  • Music Fan
  • i noticed the last two time i used Spotify that the singles section on an artist page on the Spotify app for Android is missing.    for example, on Metallica's artist page, it show the Ne...
  • chrisbizarre13
  • Casual Listener
  • 2004 Views
  • 9 replies
  • 3 likes
  • 2004 Views
  • 9 replies
  • 3 likes