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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5403 Views

0 replies

6 likes

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Crash after login

Hello,I have a problem with Android app. when i login to my account using mobile app, they crash i get only Black screen and after few sec app close.When i login to other account its work ok.

Newbie

Hello, I have a problem with Android app. when i login to my account using mobile app, they crash i get only Black screen and after few sec app close. When i login to other account its work ok.

sakura08

Roadie

371 Views

2 replies

0 likes

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Spotify doesn't recognize my tablet

I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to fix it?

Casual Listener

I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to f...

Joe

Community Legend

719 Views

4 replies

0 likes

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Samsung S5 - spotify stops playing

Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...

Newbie

Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...

285 Views

0 replies

0 likes

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I cant find what I want to listen

https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help

Visitor

https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY   I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help

_love_on

Casual Listener

322 Views

1 replies

0 likes

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  • 1 replies
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Spotify crash when i log in to facebook account.

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...

Newbie

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...

marlonsphere

Roadie

864 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Equalizer option

Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots.Device: Oneplus 2Tried clean install, also just bought it and installed it.

Newbie

Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots. Device: Oneplus 2 Tried clean install, also just bought it and installed it.

Joe

Community Legend

564 Views

1 replies

0 likes

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  • 1 replies
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Account Statistics / Information

Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!

Casual Listener

Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!

RickandMorty4

Casual Listener

374 Views

2 replies

0 likes

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Solved!! Cannot play music

I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I checked internet connection and it was fine. Tried ...

Casual Listener

I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I ...

Chengcharmaine

Casual Listener

1265 Views

2 replies

0 likes

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Solved!!Superuser Contribution Downloaded playlists show as downloaded, yet I'm unable to play any songs from the playlist

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also have my spotify in offline mode to not use any of ...

Regular

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also...

Anyk17

Spotify Star

1401 Views

3 replies

0 likes

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Will I Get Charged After Spotify Free Trial Premium?

Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on accident. Please help me figure out this problem. Thank yo...

Casual Listener

Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on acciden...

Joe

Community Legend

425 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Problem with Settings in Android-App

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Importing My Music in Settings. I'll try to login wit...

Newbie

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Im...

Anyk17

Spotify Star

689 Views

1 replies

0 likes

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  • 1 replies
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Song unavailable

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Newbie

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Singhx73

Regular

272 Views

1 replies

0 likes

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Can't play songs, but can only play on shuffle

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

Newbie

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

StevenYuan

Music Fan

625 Views

2 replies

0 likes

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Unable to Download Spotify in my cellphone

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet connection, a fast mobile data connection but it sti...

Casual Listener

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet c...

Franksie83

Newbie

307 Views

1 replies

0 likes

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No sequential play though I have premium

Hi!I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially.Rgds Christian

Regular

Hi! I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially. Rgds Christian

benbland

Newbie

2433 Views

5 replies

0 likes

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Spotify launching automatically

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from launching automatically?

Regular

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from...

341 Views

0 replies

1 likes

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Chromecast Audio Connection Dropping

Hi, I have Chrome cast audio connected to my receiver. When I cast music through Spotify on my phone (Samsung Galaxy s6), the music plays for about a minute before the connect drops. I haven't measured the time it takes to drop the connect, but it al...

Casual Listener

Hi, I have Chrome cast audio connected to my receiver. When I cast music through Spotify on my phone (Samsung Galaxy s6), the music plays for about a minute before the connect drops. I haven't measur...

Jasper_b

Newbie

9484 Views

31 replies

5 likes

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How do i stop spotify closing

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

Newbie

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

333 Views

0 replies

0 likes

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