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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387569 Views

545 replies

34 likes

Account
Free
  • 387569 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

  • 8042 Views
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  • 7 likes

Have to re-download repeatedly

Four times now my entire catalog has undownloaded itself and I have to redownload. I don't have wifi access. Getting very old. Anyone else have this problem

Newbie

Four times now my entire catalog has undownloaded itself and I have to redownload. I don't have wifi access. Getting very old. Anyone else have this problem

Zuzakon

Music Fan

372 Views

1 replies

0 likes

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  • 1 replies
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Problem with New releases and topplist

How come I cant get any options when I want to go to new releases or topplist. Only a dark picture comes up. It has never happend before

Newbie

How come I cant get any options when I want to go to new releases or topplist. Only a dark picture comes up. It has never happend before

212 Views

0 replies

0 likes

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Samsung galaxy s6 battery drain

Ive found a few recent posts of people having this issue but they are a bit technobabbly for me to follow.Issue: massive battery drain even when plugged in to charge.Even when plugged in with a fast charger, spotify seems to be draining my battery.Wh...

Newbie

Ive found a few recent posts of people having this issue but they are a bit technobabbly for me to follow. Issue: massive battery drain even when plugged in to charge. Even when plugged in with...

Hernes

Casual Listener

567 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Bezahlung Spotify family

Kann ich spotify family wie bisher bei meinem premium abo über meine mobil funk abrechnung laufen lassen???

Newbie

Kann ich spotify family wie bisher bei meinem premium abo über meine mobil funk abrechnung laufen lassen???

wingshq

Community Legend

628 Views

1 replies

0 likes

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  • 1 replies
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Solution : Equalizer for LG Gx and other devices without Equalizer

Some devices do not enable use of the Spotify standard app equalizer. For example the LG G2 & G3 models.There are many 3rd party equalizer apps in the Play Store, but I have struggled to find one that works (and does not introduce bugs, malfunctions ...

Roadie

Some devices do not enable use of the Spotify standard app equalizer.  For example the LG G2 & G3 models. There are many 3rd party equalizer apps in the Play Store, but I have struggled to ...

895 Views

0 replies

0 likes

equaliser
Equalizer
LG
solution
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Supprimer téléchargements ?

Bonjour,J'utilise Spotify sur Android, j'aimerai savoir comment faire pour supprimer certains téléchargements (pas tous) que j'ai fais en local sur mon tel (sur ma carte SD) ?Car lorsque je sélectionne un titre ou un album à supprimer et que je sélec...

Newbie

Bonjour, J'utilise Spotify sur Android, j'aimerai savoir comment faire pour supprimer certains téléchargements (pas tous) que j'ai fais en local sur mon tel (sur ma carte SD) ? Car lorsque je sélec...

10928 Views

0 replies

10 likes

  • 10928 Views
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  • 10 likes

Songs wont be fully downloaded

I am having trouble downloading some songs. My phone does download all the songs and they are marked as downloaded but when I try to listen to them offline, some songs just play a little time and then completely freeze while most of the songs can be ...

Newbie

I am having trouble downloading some songs. My phone does download all the songs and they are marked as downloaded but when I try to listen to them offline, some songs just play a little time and the...

woodandrew90

Roadie

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
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How can I download my offline local music from my phone

So pretty much I had local music in my PC and I offline downloaded it in my phone in a playlist. Long story short I formatted my PC and lost all the local music and thought I lost it from Spotify since it disappeared from the desktop client (obviousl...

Casual Listener

So pretty much I had local music in my PC and I offline downloaded it in my phone in a playlist. Long story short I formatted my PC and lost all the local music and thought I lost it from Spotify sin...

FireTendencies

Casual Listener

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
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How deactivate random mode

Hi all !I have a Premium account and cannot deactivate random/aleatory mode on my Samsung (Android). No problems with PC or iPad... Any comment about?Thanks !

Regular

Hi all ! I have a Premium account and cannot deactivate random/aleatory mode on my Samsung (Android). No problems with PC or iPad... Any comment about? Thanks !

ITConseil

Newbie

496 Views

2 replies

0 likes

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Solved!! offline playlist keep redownloading

I have premium subscription, but i can't play offline. i have hundreds of songs, once i've finished downloading, i go offline and i can't play the downloaded song. i figure it out that when i press download button on a playlist, it start downloading,...

Newbie

I have premium subscription, but i can't play offline. i have hundreds of songs, once i've finished downloading, i go offline and i can't play the downloaded song. i figure it out that when i press d...

wingshq

Community Legend

1318 Views

1 replies

0 likes

  • 1318 Views
  • 1 replies
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Chromecast audio problems

I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and sometimes the cast device goes MIA from the tablet ...

Newbie

I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and ...

thinkjason

Newbie

1503 Views

4 replies

0 likes

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  • 4 replies
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Songs don't want start

Hi guys!I pay each month to be premium for listen the music without the Wi-Fi, but since few days some of the songs just don't want start without. It's maybe 1/4 of my playlist who doesn't work and it's really annoying because I paid for that! And I ...

Casual Listener

Hi guys! I pay each month to be premium for listen the music without the Wi-Fi, but since few days some of the songs just don't want start without. It's maybe 1/4 of my playlist who doesn't work and...

mollymaya3

Casual Listener

419 Views

2 replies

0 likes

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  • 2 replies
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Chromecast Stops Audio

Phone: Pixel XL Android 7.1.1For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the song is playing even though the sound definitely stops. It...

Casual Listener

Phone: Pixel XL Android 7.1.1 For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the son...

974 Views

0 replies

2 likes

audio playback
Chromecast Android
chromecast audio
nougat
pixel
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Settings change after power down

I turn my phone off when I'm at work. Every day, when I turn it back on, Spotify has switched my storage preference from SD card to internal storage, and switched my saved songs from download to not. I have to re download over a thousand songs EVERY ...

Newbie

I turn my phone off when I'm at work. Every day, when I turn it back on, Spotify has switched my storage preference from SD card to internal storage, and switched my saved songs from download to not....

362 Views

0 replies

0 likes

  • 362 Views
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Can't download songs/albums for offline use

Just got a new Google pixel XL, had Spotify on my galaxy note 4, with a vast library both downloaded and not. Obviously I am a premium member if you didn't already know. Got rid of the note, got the pixel, signed into my account and tried to download...

Newbie

Just got a new Google pixel XL, had Spotify on my galaxy note 4, with a vast library both downloaded and not. Obviously I am a premium member if you didn't already know. Got rid of the note, got the ...

442 Views

0 replies

0 likes

  • 442 Views
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Solved!! Shuffle on android doesnt work , but on pc works fine.

So , i recently got from google play music to spotify. Made same playlist , like on google account , like 630 songs. So , when i press shuffle on pc , it works fine , random songs from whole playlist, but when i shuffle from android , it just shuffle...

Newbie

So , i recently got from google play music to spotify. Made same playlist , like on google account , like 630 songs. So , when i press shuffle on pc , it works fine , random songs from whole playlist...

Zuzakon

Music Fan

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Song restarts when it has played aprox 70%

I noticed it when I used Spotify connect to my Heos. Then I disconnected it and played the song in my phone but still the same problem. Tried another playlist with different songs and at one song it happened again.I use a Samsung S6.What can cause th...

Newbie

I noticed it when I used Spotify connect to my Heos. Then I disconnected it and played the song in my phone but still the same problem. Tried another playlist with different songs and at one song it ...

455 Views

0 replies

2 likes

  • 455 Views
  • 0 replies
  • 2 likes

Spotify on Samsung S7 flat gets phone extremly HOT

I play music and leave my cell phone at Standby, after a few minutes the cell gets too hot.This happens independently if the phone is listening to music online or offline.My cellphone is a samsung SM-G930F with android 6.0.1.

Casual Listener

I play music and leave my cell phone at Standby, after a few minutes the cell gets too hot. This happens independently if the phone is listening to music online or offline. My cellphone is a samsun...

276 Views

0 replies

0 likes

  • 276 Views
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This song is not available.

Hey. I get "this song is not available" on a great deal of my playlist. Also when I search for..example wasted years in search mode and hit the somg for playback the same message comes up. Any ideas? I don't want to delete and install again since I h...

Visitor

Hey. I get "this song is not available" on a great deal of my playlist. Also when I search for..example wasted years in search mode and hit the somg for playback the same message comes up. Any ideas?...

user-removed

Not applicable

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes