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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5883 Views

0 replies

7 likes

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My Discover Tab Selections Are Missing

Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I rely on it for the daily updated top 20 reccomendat...

Roadie

Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I ...

Beltane575xx

Roadie

329 Views

3 replies

0 likes

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Spotify is deleting my songs, crashing constantly, and just generally buggy.

Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, and songs continue to play after I remove headphone...

Newbie

Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, ...

265 Views

0 replies

1 likes

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  • 1 likes

Same songs all the time

Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing another playlist, every time I come back to the playlist ...

Newbie

Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing anothe...

213 Views

0 replies

0 likes

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Superuser Contribution Erro no daily mix

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

Casual Listener

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

Joe

Community Legend

432 Views

3 replies

0 likes

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Superuser Contribution PROBLEMA NO PREMIUM

Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão e foi debitado duas vezes. Podem me ajudar?

Newbie

Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão ...

Anyk17

Spotify Star

255 Views

1 replies

0 likes

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Spotify crashes with specific songs

Since one of the last updates, Spotify started to crash (just stops working) with specific tracks at a specific part of the song, always the same one. So the only way to avoid it is removing them, but I don't think this should be the way to solve it,...

Casual Listener

Since one of the last updates, Spotify started to crash (just stops working) with specific tracks at a specific part of the song, always the same one. So the only way to avoid it is removing them, bu...

franalbavt

Casual Listener

3335 Views

2 replies

1 likes

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Daily Mix - heart ratings not updating when new song starts

I play one of the new Daily Mix playlists and give a song either a heart or do not play again rating. When the track finishes and moves onto the next one the rating of the previous track still shows. I can clear it by exiting the main interface and g...

Music Fan

I play one of the new Daily Mix playlists and give a song either a heart or do not play again rating. When the track finishes and moves onto the next one the rating of the previous track still shows....

paulwa

Music Fan

462 Views

2 replies

0 likes

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Download problems

HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i ca...

Newbie

HI - I just started using Spotify and am having trouble downloading to play offline.   I have watched all my songs download as per the instructions on here, but then the dissapear when i re-op...

marlonsphere

Roadie

4270 Views

1 replies

1 likes

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Spotify deleting downloaded songs

I'm having problems with Spotify app on android deleting my songs after they are downloaded. I have very limited wifi at the moment so I try to keep all of my big play lists offline (I have extremely slow Internet and a limited amount of data, ie. 3r...

Casual Listener

I'm having problems with Spotify app on android deleting my songs after they are downloaded. I have very limited wifi at the moment so I try to keep all of my big play lists offline (I have extremely...

Kirkshoe

Roadie

710 Views

3 replies

0 likes

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Dont musik

Hallo,Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg.Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann.Jetzt sitze ich hier 2 wochen ohne musik in griechenland fest.Dan...

Newbie

Hallo, Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg. Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann. Jetzt si...

181 Views

0 replies

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How Does Someone Suggest Music To Appear on Spotify?

HiWas wondering how to suggest music to appear on Spotify? I have a few songs I can recall from my youth I'd love to be able to add to my playlist but they are simply nowhere to be found, can suggestions be made to have these added? Many thanks

Newbie

Hi Was wondering how to suggest music to appear on Spotify?  I have a few songs I can recall from my youth I'd love to be able to add to my playlist but they are simply nowhere to be found, c...

sakura08

Roadie

277 Views

1 replies

0 likes

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Solved!! Spotify controls not appearing in notification bar

I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882. Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the notification bar on both home and lock screens. All Spotify notific...

Casual Listener

I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882.    Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the n...

Rose212

Newbie

45170 Views

72 replies

27 likes

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Saved Artists Won't Load

So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu still works, and searching for an artist then selecting...

Visitor

So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu stil...

kavenieza

Music Fan

263 Views

1 replies

0 likes

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Superuser Contribution Playlist

Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??

Visitor

Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??

Anyk17

Spotify Star

277 Views

1 replies

0 likes

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Premium won't work on phone

Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and logged back in again and it has not resolved the p...

Casual Listener

Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and...

Joe

Community Legend

420 Views

3 replies

0 likes

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Solved!! Spotify playing through phonecalls

Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settings. Ever since, when I'm listening to Spotify, and ...

Casual Listener

Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settin...

sakura08

Roadie

622 Views

3 replies

0 likes

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Android Version Not Downloading Local Files Properly

I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a playlist and pressed the download button. All of th...

Casual Listener

I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a ...

Joe

Community Legend

390 Views

3 replies

0 likes

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Crash after login

Hello,I have a problem with Android app. when i login to my account using mobile app, they crash i get only Black screen and after few sec app close.When i login to other account its work ok.

Newbie

Hello, I have a problem with Android app. when i login to my account using mobile app, they crash i get only Black screen and after few sec app close. When i login to other account its work ok.

sakura08

Roadie

378 Views

2 replies

0 likes

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Spotify doesn't recognize my tablet

I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to fix it?

Casual Listener

I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to f...

Joe

Community Legend

722 Views

4 replies

0 likes

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Samsung S5 - spotify stops playing

Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...

Newbie

Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...

287 Views

0 replies

0 likes

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