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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839225 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839225 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13591 Views
  • 1 replies
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  • 13591 Views
  • 1 replies
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Connect - samsung multiroom

Hi!I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the accounts. I can see my multiroom speakers on both acco...

  • Visitor
  • Hi! I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the...
  • 140 Views
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  • 140 Views
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Premium spotify reverted to free

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when i turn my mobile data on,the spotify start playing ads,...

  • Newbie
  • I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when ...
  • 110 Views
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  • 110 Views
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missing numbers / artists

As example. As i search for " i am a raver lipstick". I don't find that number.Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have that artist..Regards

  • Newbie
  • As example. As i search for " i am a raver lipstick". I don't find that number. Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have t...
  • 100 Views
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  • 100 Views
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  • 0 likes

Lost my playlists and music

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Facebook and nothing has worked so far. Any suggestio...

  • Newbie
  • Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Fa...
  • user-removed
  • Not applicable
  • 146 Views
  • 1 replies
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  • 146 Views
  • 1 replies
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Trouble connecting to car bluetooth

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because it won't leave that screen. I've tried turning the...

  • Casual Listener
  • Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because...
  • brittnlaw
  • Casual Listener
  • 504 Views
  • 2 replies
  • 1 likes
  • 504 Views
  • 2 replies
  • 1 likes

Volume way too high

Hi, I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0).The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all the way down and it's still pretty loud. I would like to be abl...

  • Newbie
  • Hi,   I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0). The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all t...
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  • 226 Views
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Solved!! Spotify Connect while device is locked

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect.When i leave the app or lock (without code) the device, it is marked as "not avaliable" in ...

  • Casual Listener
  • I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect. When i leave the app or lock (without ...
  • louisstilling
  • Casual Listener
  • 4820 Views
  • 4 replies
  • 0 likes
  • 4820 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S3 - Spotify stops playback of songs when the screen locks.

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touc...

  • Visitor
  • I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine ...
  • LClark07
  • Newbie
  • 2252 Views
  • 12 replies
  • 0 likes
  • 2252 Views
  • 12 replies
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[P] Login again after reboot / cold start

Hello! I'm facing the following problem:after each device reboot or cold start I must login again with credentials when starting the app. This is not an issue with login! When providing the correct credentials the app works as expected. Is there a sp...

  • Visitor
  • Hello!   I'm facing the following problem: after each device reboot or cold start I must login again with credentials when starting the app.   This is not an issue with login! When pro...
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  • 111 Views
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Unable to connect to TV with Google Cast

Hi all, I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC One M9 Android phone. My other Spotify Connect compatible device...

  • Casual Listener
  • Hi all,   I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC...
  • loffeluna
  • Casual Listener
  • 212 Views
  • 1 replies
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  • 212 Views
  • 1 replies
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Downloaded music not visible

Hello,I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells me that Spotify's usage is about 2gb.Is there any su...

  • Newbie
  • Hello, I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells...
  • 113 Views
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  • 113 Views
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Spotify stops playing after a minute or so...

As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not everything, when i start it "fresh" it says "This song is...

  • Casual Listener
  • As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not e...
  • kriegaffe
  • Casual Listener
  • 154 Views
  • 1 replies
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  • 154 Views
  • 1 replies
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spotify "test service"

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. Anybody else have this problem?

  • Newbie
  • Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. ...
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
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playback issues

While listening to music certain apps when opening shuts the music off for no apparent reason. This just started so I uninstalled and reinstalled Spotify. This didnt fix the problem. Certain apps I need to be running and listening to music while usin...

  • Casual Listener
  • While listening to music certain apps when opening shuts the music off for no apparent reason. This just started so I uninstalled and reinstalled Spotify. This didnt fix the problem. Certain apps I n...
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
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Songs change after 20 seconds

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstalled but it didn't help

  • Casual Listener
  • I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstall...
  • osornios
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
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App says I'm offline, but I'm not!

Hello, I've seen a couple of topics about this marked as fix, but they are not, so, here's a new one. I bought a ZenFone 2 and after log in (regular account since i'm not using facebook) the app keeps telling me that I'm offline even if I'm connected...

  • Newbie
  • Hello, I've seen a couple of topics about this marked as fix, but they are not, so, here's a new one. I bought a ZenFone 2 and after log in (regular account since i'm not using facebook) the app keep...
  • kleeh1
  • Regular
  • 7939 Views
  • 2 replies
  • 0 likes
  • 7939 Views
  • 2 replies
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offline music "unlinked"

I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are no downloaded songs and ignores the SSD card (the music...

  • Regular
  • I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are...
  • Marplatense
  • Regular
  • 404 Views
  • 5 replies
  • 0 likes
  • 404 Views
  • 5 replies
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Problems with Shuffle Function Using Bluetooth

I have a Droid Turbo. When I listen to my playlist (s) using my LG Bluetooth headset, the shuffle function doesn't work properly. The most common problem is that it won't automatically advance to the next song and start playing on its own, so I have ...

  • Newbie
  • I have a Droid Turbo. When I listen to my playlist (s) using my LG Bluetooth headset, the shuffle function doesn't work properly. The most common problem is that it won't automatically advance to the...
  • 228 Views
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  • 228 Views
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Automatic log out and download music lost

When I turn off my smartphone or in any other moment, loosing all my download music.

  • Newbie
  • When I turn off my smartphone or in any other moment, loosing all my download music.
  • 212 Views
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  • Android
    galaxy j7
  • 212 Views
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