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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 28744 Views
  • 60 replies
  • 24 likes
  • 28744 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870800 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870800 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24825 Views
  • 3 replies
  • 0 likes
  • 24825 Views
  • 3 replies
  • 0 likes

Solved!! SD Card issue on Samsung Galaxy A5 2016 - Android 6.0.1. - Spotify 6.3.0.822 armV7

Dear, I'm a Spotify user for manuy years now. From time to time I had issues with SD Cards - I always could solve these. Untill now ... I bought a new Samsung Galaxy A5 2016 and SD Card problem which I cannot solve occurred. I have following configur...

  • Casual Listener
  • Dear,    I'm a Spotify user for manuy years now. From time to time I had issues with SD Cards - I always could solve these. Untill now ... I bought a new Samsung Galaxy A5 2016 and S...
  • agtenstefan
  • Casual Listener
  • 3287 Views
  • 5 replies
  • 1 likes
  • 3287 Views
  • 5 replies
  • 1 likes

Notification Bar Format Bug

I just got a new Galaxy 7 a couple weeks ago and yesterday the notification bar that shows the current song is formatted oddly - the font is much smaller, as is the album cover (see attachment). It's not a huge deal, but it's bugging me quite a bit. ...

  • Visitor
  • I just got a new Galaxy 7 a couple weeks ago and yesterday the notification bar that shows the current song is formatted oddly - the font is much smaller, as is the album cover (see attachment). It's...
  • mikle_02
  • Newbie
  • 492 Views
  • 2 replies
  • 1 likes
  • Samsung Galaxy 7
  • 492 Views
  • 2 replies
  • 1 likes

Solved!! "Save to your music" vs offline playlist ?

Ok, I'm confused. What is the difference if I save a song or all the songs I want to the "Your Music" section vs if I make a playlist and make it available offline? Let's say I'm in another country with no data unless I have access to WIFI. Is there ...

  • Casual Listener
  • Ok, I'm confused. What is the difference if I save a song or all the songs I want to the "Your Music" section vs if I make a playlist and make it available offline? Let's say I'm in another country w...
  • t0814bk
  • Newbie
  • 37855 Views
  • 11 replies
  • 1 likes
  • 37855 Views
  • 11 replies
  • 1 likes

Sound quality issue with spotify premium

Hi,Having spotify premium, I am facing very bad sound quality, like if the band is playing in a closed bathroom. The issue comes and goes apparently without any reason. I haven't found and fix to this despite having searched the web and despite it se...

  • Newbie
  • Hi, Having spotify premium, I am facing very bad sound quality, like if the band is playing in a closed bathroom. The issue comes and goes apparently without any reason. I haven't found and fix to t...
  • Joe
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Equalizer

Im on android marshmallow 6.1 and on my old phone i could set my own equalizer settings and now on my android 6.1 marshmallow i cant set my own,What can i do

  • Newbie
  • Im on android marshmallow 6.1 and on my old phone i could set my own equalizer settings and now on my android 6.1 marshmallow i cant set my own, What can i do
  • Jon_UK
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Zniknęła cała pobrana muzyka

Ponad 3 tys utworów dostępnych offline jest teraz dostępne tylko online. Co robić bo napewno nie będę pobierał wszystkiego od nowa. Musze podkreślić, że zmieniłem telefon i zainstalowałem aplikacje od nowa. Help!

  • Newbie
  • Ponad 3 tys utworów dostępnych offline jest teraz dostępne tylko online. Co robić bo napewno nie będę pobierał wszystkiego od nowa. Musze podkreślić, że zmieniłem telefon i zainstalowałem aplikacje o...
  • Joe
  • Community Legend
  • 759 Views
  • 2 replies
  • 0 likes
  • 759 Views
  • 2 replies
  • 0 likes

Cant play some songs via internet but can on cellular also plays oit load when removing headphones s

So i have premium and i only have a certain amount of mobile data i can use so i prefer to use my internet at home but when i go to play a song on spotify via the internet connection sometimes it will say this song is not available but if i turn inte...

  • Casual Listener
  • So i have premium and i only have a certain amount of mobile data i can use so i prefer to use my internet at home but when i go to play a song on spotify via the internet connection sometimes it wil...
  • Jade_hawes1996
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Local files doesn't work from PC to Android

Hi.(First, sorry for my bad english ^^)When i'm on my PC, i've put a local file into Spotify and i added it to my playlist (this local music file is a cover from youtube).Then, when i go on my Android phone, this file in my playlist is replaced by th...

  • Gig Goer
  • Hi. (First, sorry for my bad english ^^) When i'm on my PC, i've put a local file into Spotify and i added it to my playlist (this local music file is a cover from youtube). Then, when i go on my ...
  • crematedman
  • Community Legend
  • 738 Views
  • 13 replies
  • 0 likes
  • 738 Views
  • 13 replies
  • 0 likes

Weird behaviour after some hours of stand-by

Recently, the Spotify Android App won't respond to the Bluetooth controls. Also, the "This song is not available" message pops up on every song except my offline available ones. The issue started occuring after I upgraded from a Nexus 5 to a Pixel XL...

  • Newbie
  • Recently, the Spotify Android App won't respond to the Bluetooth controls. Also, the "This song is not available" message pops up on every song except my offline available ones.   The issue st...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Solved!! Song may randomly not entirely load while playing in Shuffle or Playlist modes.

My problem is getting weirder. What I just discovered is that the songs, mostly while in playlists or shuffles, aren't entirely loading every time. When this happens, the glitchy song display its proper total play time, but after a random time within...

  • Regular
  • My problem is getting weirder. What I just discovered is that the songs, mostly while in playlists or shuffles, aren't entirely loading every time. When this happens, the glitchy song display its pro...
  • Franky4937
  • Regular
  • 397 Views
  • 8 replies
  • 0 likes
  • 397 Views
  • 8 replies
  • 0 likes

No option to send music directly to a friend

Hey guys n' gals.When I press "share" it goes straight to that window to share using Facebook, whatsapp etc. Can't send anything with Spotify. Do you know where's the problem?

  • Casual Listener
  • Hey guys n' gals. When I press "share" it goes straight to that window to share using Facebook, whatsapp etc. Can't send anything with Spotify. Do you know where's the problem?
  • Cage666
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist sorting options

Some of my downloaded play lists have vanished from my device...not all and my albums seem to be there. If spotify update the play lists does it mean they have to be downloaded again to get the updated list...if so how can I get notified this has hap...

  • Casual Listener
  • Some of my downloaded play lists have vanished from my device...not all and my albums seem to be there.     If spotify update the play lists does it mean they have to be downloaded again...
  • Bruce67
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Cannot play specific playlist on spotify

Whenever I try to play a specific playlist the app crashes please help

  • Casual Listener
  • Whenever I try to play a specific playlist the app crashes please help
  • Joe
  • Community Legend
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daten übertragen Tablett

Ich möchte spotify jetzt nicht mehr nur auf meinen Handy sondern auch auf meinen Samsung Tablett nutzen.Ich kann mich auch anmelden aber angeblich bin ich auf meinen Tablett kein Prime Mitglied und habe auch keine meiner alten Playlists.Könnt ihr mit...

  • Newbie
  • Ich möchte spotify jetzt nicht mehr nur auf meinen Handy sondern auch auf meinen Samsung Tablett nutzen. Ich kann mich auch anmelden aber angeblich bin ich auf meinen Tablett kein Prime Mitglied und...
  • Sophia
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist spazzing out

For the last few days Spotify has been acting very strange. Specifically when I go into ANY of my playlists things work fine. But if I scroll or search to find a particular song to play, all the playlists begin flashing between the current playlist a...

  • Music Fan
  • For the last few days Spotify has been acting very strange.  Specifically when I go into ANY of my playlists things work fine.  But if I scroll or search to find a particular song to play, ...
  • Sophia
  • Roadie
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudar de musica com tela bloqueada

Sou assiante do Spotify ja tem algum tempo, mas percebi que não é possivel alterar de uma musica para outro no meu celular androide estando com a tela bloqueada, existe essa função nesse aplicativo? meu contato bone_mister@hotmail.com

  • Newbie
  • Sou assiante do Spotify ja tem algum tempo, mas percebi que não é possivel alterar de uma musica para outro no meu celular androide estando com a tela bloqueada,  existe essa função nesse aplic...
  • Sophia
  • Roadie
  • 2820 Views
  • 1 replies
  • 0 likes
  • 2820 Views
  • 1 replies
  • 0 likes

Solved!! Unable continously play the music

Every time I want to play a song I have yo close Spotify and open again the app can some one help me

  • Newbie
  • Every time I want to play a song I have yo close Spotify and open again the app can some one help me
  • crematedman
  • Community Legend
  • 412 Views
  • 3 replies
  • 1 likes
  • 412 Views
  • 3 replies
  • 1 likes

Solved!! No more playlists and more

Hello, i've a premium account on spotify and it's connected to facebook and i never had any troubles until today.I was listening to my music and suddenly it stopped and a message popped up asking to play on this device or another device i've never se...

  • Casual Listener
  • Hello, i've a premium account on spotify and it's connected to facebook and i never had any troubles until today. I was listening to my music and suddenly it stopped and a message popped up asking...
  • Joe
  • Community Legend
  • 452 Views
  • 4 replies
  • 0 likes
  • 452 Views
  • 4 replies
  • 0 likes

Solved!! music control when android screen blocked does not work ok

The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in background and I block the cell screen, then the ba...

  • Regular
  • The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in ...
  • aeghio
  • Regular
  • 2707 Views
  • 11 replies
  • 0 likes
  • 2707 Views
  • 11 replies
  • 0 likes

Superuser Contribution Downloaded music disappearing from phone

Spotify keeps deleting the downloaded playlists from my phone. Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone! I logged into Spotify and cleared/deleted all my connected devices but it didn't solve the ...

  • Casual Listener
  • Spotify keeps deleting the downloaded playlists from my phone.  Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone!   I logged into Spotify and...
  • dgloria
  • Regular
  • 431 Views
  • 3 replies
  • 1 likes
  • 431 Views
  • 3 replies
  • 1 likes