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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111340 Views

26 replies

3 likes

  • 111340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223942 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223942 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581212 Views

79 replies

3 likes

  • 581212 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478484 Views

577 replies

40 likes

Account
Free
  • 478484 Views
  • 577 replies
  • 40 likes

Music stops when i put the screen out

Hello, I've discovered an issue for 1 week. I listen my music on my mobile cell phone and when I put the screen out, it stops. I tried to log out then log in but it didn't work. I removed and re-installed spotify but it didn't work too. I paid each m...

Casual Listener

Hello,   I've discovered an issue for 1 week. I listen my music on my mobile cell phone and when I put the screen out, it stops. I tried to log out then log in but it didn't work. I removed an...

skrooa

Casual Listener

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect - play queue

Anybody else experiencing problems with queue tracks, when using spotify connect?When I use my phone to play music via my pc speakers, I can only queue one track at a time succesfully.After that one queued song has played, it just shuffles the active...

Visitor

Anybody else experiencing problems with queue tracks, when using spotify connect? When I use my phone to play music via my pc speakers, I can only queue one track at a time succesfully. After that ...

williamcornock

Visitor

2485 Views

5 replies

1 likes

  • 2485 Views
  • 5 replies
  • 1 likes

Not working at all. Galaxy s4

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irritating. What can I do to fix this?

Regular

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irri...

survivor_27

Newbie

8064 Views

59 replies

3 likes

  • 8064 Views
  • 59 replies
  • 3 likes

Storage problem

How do I put the spotify storage not sd not my moto g2?I tried to use this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/But mine does not have the option of storing.

Newbie

How do I put the spotify storage not sd not my moto g2? I tried to use this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/ But mine does not have th...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

I can not make public my playlist

I can not make public my playlist help me

Casual Listener

I can not make public my playlist help me

Joe

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Release radar hasn't renewed for 3 weeks

Release radar hasn't renewed for 3 weeks. I follow and listen release radar list every week since its deput. There wasn't any problem like this. Does anyone know why it happened and its solution.

Newbie

Release radar hasn't renewed for 3 weeks. I follow and listen release radar list every week since its deput. There wasn't any problem like this. Does anyone know why it happened and its solution.

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Solved!! German localisation: What does "Nächster aus" mean???

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means "next up" but I can only guess because I just canno...

Music Fan

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means ...

Jacob

Community Legend

3280 Views

12 replies

0 likes

  • 3280 Views
  • 12 replies
  • 0 likes

Downloading Library Again

I recently set up Spotify on my Edge 7. Downloaded all the albums last week. Just checked my library and says they are on my device but not downloaded so need to do it again. Why is this as don't want to be doing this regularly

Casual Listener

I recently set up Spotify on my Edge 7. Downloaded all the albums last week. Just checked my library and says they are on my device but not downloaded so need to do it again. Why is this as don't wan...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Spotify not loading properly

I used the template as the troubleshooting requests you should do. Here goes: Description The app "freezes" up on me, by not loading the content properly. Not even the in-app content such as settings. I can press all the buttons I want, but nothing h...

Casual Listener

I used the template as the troubleshooting requests you should do. Here goes:   Description The app "freezes" up on me, by not loading the content properly. Not even the in-app content suc...

mutazzbey029

Newbie

1601 Views

3 replies

0 likes

  • 1601 Views
  • 3 replies
  • 0 likes

Shuffle bug with Android + PC

I came across an unexpected and annoying behavior while using my PC to play songs and Android phone to manage the queue: the shuffle functionality only works in a subregion of the playlist. I can reproduce the bug following these steps:1 - On android...

Newbie

I came across an unexpected and annoying behavior while using my PC to play songs and Android phone to manage the queue: the shuffle functionality only works in a subregion of the playlist.   ...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

ayuda porfavor

Quiero mover mi musica offline a la memoria sd porfavor ayudenme

Newbie

Quiero mover mi musica offline a la memoria sd porfavor ayudenme

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Problemas com conta partilhada

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musicas quando ele esta online

Newbie

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musica...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

I cant download using mobile data please help

When im using wifi it start to downloadBut i cant download using mobile data.But the setting for cellular is on

Newbie

When im using wifi it start to download But i cant download using mobile data.But the setting for cellular is on

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

E-mail My year in music 2016 didn't receive

I didn't receive an email whit the highlights. How could I get it?

Newbie

I didn't receive an email whit the highlights. How could I get it?

Jacob

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Ajuda

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

Newbie

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Downloaded Songs Is Being Deleted Every Month

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and again.

Newbie

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and a...

Joe

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Need to identify an app icon

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

Newbie

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

Samsung S7 Edge - Cannot go to settings page on app

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out. I've tried uninstalling and reinstalling. No go. Any idea what's causing the crash?

Newbie

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out.    I've tried uninstalling and rein...

Joe

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Move to SD Card

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help!

Casual Listener

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help! 😧

Joe

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes