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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107489 Views

26 replies

3 likes

  • 107489 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217446 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217446 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571651 Views

79 replies

3 likes

  • 571651 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470880 Views

577 replies

40 likes

Account
Free
  • 470880 Views
  • 577 replies
  • 40 likes

Storage problem

How do I put the spotify storage not sd not my moto g2?I tried to use this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/But mine does not have the option of storing.

Newbie

How do I put the spotify storage not sd not my moto g2? I tried to use this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/ But mine does not have th...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
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I can not make public my playlist

I can not make public my playlist help me

Casual Listener

I can not make public my playlist help me

Joe

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Release radar hasn't renewed for 3 weeks

Release radar hasn't renewed for 3 weeks. I follow and listen release radar list every week since its deput. There wasn't any problem like this. Does anyone know why it happened and its solution.

Newbie

Release radar hasn't renewed for 3 weeks. I follow and listen release radar list every week since its deput. There wasn't any problem like this. Does anyone know why it happened and its solution.

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Solved!! German localisation: What does "Nächster aus" mean???

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means "next up" but I can only guess because I just canno...

Music Fan

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means ...

Jacob

Community Legend

3235 Views

12 replies

0 likes

  • 3235 Views
  • 12 replies
  • 0 likes

Downloading Library Again

I recently set up Spotify on my Edge 7. Downloaded all the albums last week. Just checked my library and says they are on my device but not downloaded so need to do it again. Why is this as don't want to be doing this regularly

Casual Listener

I recently set up Spotify on my Edge 7. Downloaded all the albums last week. Just checked my library and says they are on my device but not downloaded so need to do it again. Why is this as don't wan...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Spotify not loading properly

I used the template as the troubleshooting requests you should do. Here goes: Description The app "freezes" up on me, by not loading the content properly. Not even the in-app content such as settings. I can press all the buttons I want, but nothing h...

Casual Listener

I used the template as the troubleshooting requests you should do. Here goes:   Description The app "freezes" up on me, by not loading the content properly. Not even the in-app content suc...

mutazzbey029

Newbie

1584 Views

3 replies

0 likes

  • 1584 Views
  • 3 replies
  • 0 likes

Shuffle bug with Android + PC

I came across an unexpected and annoying behavior while using my PC to play songs and Android phone to manage the queue: the shuffle functionality only works in a subregion of the playlist. I can reproduce the bug following these steps:1 - On android...

Newbie

I came across an unexpected and annoying behavior while using my PC to play songs and Android phone to manage the queue: the shuffle functionality only works in a subregion of the playlist.   ...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

ayuda porfavor

Quiero mover mi musica offline a la memoria sd porfavor ayudenme

Newbie

Quiero mover mi musica offline a la memoria sd porfavor ayudenme

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Problemas com conta partilhada

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musicas quando ele esta online

Newbie

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musica...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

I cant download using mobile data please help

When im using wifi it start to downloadBut i cant download using mobile data.But the setting for cellular is on

Newbie

When im using wifi it start to download But i cant download using mobile data.But the setting for cellular is on

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

E-mail My year in music 2016 didn't receive

I didn't receive an email whit the highlights. How could I get it?

Newbie

I didn't receive an email whit the highlights. How could I get it?

Jacob

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Ajuda

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

Newbie

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Downloaded Songs Is Being Deleted Every Month

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and again.

Newbie

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and a...

Joe

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Need to identify an app icon

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

Newbie

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
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Samsung S7 Edge - Cannot go to settings page on app

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out. I've tried uninstalling and reinstalling. No go. Any idea what's causing the crash?

Newbie

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out.    I've tried uninstalling and rein...

Joe

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Move to SD Card

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help!

Casual Listener

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help! 😧

Joe

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Delete cached and saved data - to move to external storage

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, before logging back in click on phone menu, select SD...

Casual Listener

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, be...

Joe

Community Legend

3614 Views

4 replies

0 likes

  • 3614 Views
  • 4 replies
  • 0 likes

Home screen widget issues

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify.The widget works fine when playing music etc. until I close Spotify from the square button next to the home button. When I do this, the al...

Newbie

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify. The widget works fine when playing music etc. until I close Spotify from the square...

k2u

Regular

4194 Views

2 replies

2 likes

Sony
Widget
Xperia
  • 4194 Views
  • 2 replies
  • 2 likes

Superuser Contribution Problem with the menu

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they quickly brought it back and deleted the old one apolog...

Casual Listener

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they qui...

BrunoCL97

Casual Listener

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes