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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375542 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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Solved!! How to change the size of Spotify in the notification bar

Seems like Spotify is stuck on the larger player when it's in the notification bar. Anyone know how to change it to the smaller player without the random huge black gap between then skip/pause buttons and the album art?

Casual Listener

Seems like Spotify is stuck on the larger player when it's in the notification bar. Anyone know how to change it to the smaller player without the random huge black gap between then skip/pause button...

Meatballs

Casual Listener

7561 Views

3 replies

0 likes

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My spotify doesn't show the storage options

Device: BQ Aquaris M4.5Android version: 5.1 I have tried everything and every guide I found here and in other places but still can't get my Spotify to store the downloaded songs into the SD card. The SD card works perfectly, have all kind of other fi...

Newbie

Device: BQ Aquaris M4.5 Android version: 5.1   I have tried everything and every guide I found here and in other places but still can't get my Spotify to store the downloaded songs into the S...

chamuscaa

Regular

8092 Views

9 replies

1 likes

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Solved!! Sort Album by "Last Added"

)Hi,on the Desktop-Client I can easily sort my Album-View in Spotify by "Last Added".On Android I can do that for artists and songs but ironically not for the "Album"-View where I would acutally need it. It is only sorted alphabetically there.See att...

Casual Listener

)Hi, on the Desktop-Client I can easily sort my Album-View in Spotify by "Last Added". On Android I can do that for artists and songs but ironically not for the "Album"-View where I would acutally ...

Suvashis

Visitor

868 Views

3 replies

0 likes

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Podcasts don't work

When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all. My only option is to share it. I have a premium accou...

Newbie

When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all....

470 Views

0 replies

0 likes

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Solved!! Spotify free won't play music

Since switching back to the free version songs will play on desktop but not on my phone (android 6.0) I connect to wifi, hit shuffle, and a message pops up saying "Get premium to listen to ad free music everywhere" but there are no ads playing. It wa...

Casual Listener

Since switching back to the free version songs will play on desktop but not on my phone (android 6.0) I connect to wifi, hit shuffle, and a message pops up saying "Get premium to listen to ad free mu...

Joe

Community Legend

4213 Views

4 replies

0 likes

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Android Auto

When I put Spotify into offline mode so it doesn't use any data, it doesn't let me use it on Android Auto, it just says no internet connection. When I take it off offline mode, it connects bit I'm worried it will use up my data. Spotify seems to use ...

Visitor

When I put Spotify into offline mode so it doesn't use any data, it doesn't let me use it on Android Auto, it just says no internet connection. When I take it off offline mode, it connects bit I'm wo...

Joe

Community Legend

715 Views

1 replies

0 likes

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  • 1 replies
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Spotify is running so slow

Hi all,I have tried to search for possible solutions but getting nowhere so I'm hoping someone somewhere can help me.I have a Samsung Galaxy A3 and have had spotify on this device for 13 months now.I upgraded last month to premium and all has been fi...

Newbie

Hi all, I have tried to search for possible solutions but getting nowhere so I'm hoping someone somewhere can help me. I have a Samsung Galaxy A3 and have had spotify on this device for 13 mont...

Joe

Community Legend

459 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

offline playlist is not for travelers

I am currently on a flight to istanbul, and the over to south africa. I love music, thats why i have spotify.When i put my phone on flight mode, all my offline playlists was deleted for some reason. This will be the longest 24 hours in my life.I real...

Regular

I am currently on a flight to istanbul, and the over to south africa. I love music, thats why i have spotify. When i put my phone on flight mode, all my offline playlists was deleted for some reas...

memmekleske

Regular

490 Views

5 replies

0 likes

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How can i change the download location site of my android music player?

My player is sony walkman F800. I want to change the download location site to the usb storage instead of its default setting, which is internal storage. How can I do that?

Newbie

My player is sony walkman F800. I want to change the download location site to the usb storage instead of its default setting, which is internal storage. How can I do that?

user-removed

Not applicable

749 Views

2 replies

0 likes

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Problema para Baixar musicas para Cartão SD

Prezado(a),boa noite. A uns dias não consigo mais baixar minhas músicas para o cartão SD. Não consigo achar opção para que as músicas sejam baixadas no cartão SD em vez da memória interna do celular(o q acontece no momento). O passo a passo que const...

Newbie

Prezado(a),boa noite.   A uns dias não consigo mais baixar minhas músicas para o cartão SD. Não consigo achar opção para que as músicas sejam baixadas no cartão SD em vez da memória interna do...

533 Views

0 replies

0 likes

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Solved!! You have reached the maximum number of songs that can be made available off-line

Hi, I recently re-installed Spotify on my Anroid phone and now get the message " You have reached the maximum number of songs that can be made available off-line. To get the pending songs you must first de-select another play-list." after syncing a f...

Casual Listener

Hi, I recently re-installed Spotify on my Anroid phone and now get the message " You have reached the maximum number of songs that can be made available off-line.  To get the pending so...

Marziez

Newbie

21610 Views

9 replies

3 likes

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*Troubleshooting* Spotify doesn’t stream to receiver anymore. Out of options :(

3 devices (smartphone, tablet, PC(LAN)) play songs fine.All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connectReceiver shows title song, but doesn’t play. Sometimes a few seconds, most of the time nothing.Last week e...

Casual Listener

3 devices (smartphone, tablet, PC(LAN)) play songs fine. All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connect Receiver shows title song, but doesn’t play. Someti...

rdr838

Casual Listener

511 Views

2 replies

0 likes

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Premium app?

We switched my husbands premium acct to family tonight. He invited myself and our daughter. I set up my daughters account and Android app no problem. I set up my spotify acct and redeemed the family invite and my acct shows I'm part of a premium fami...

Casual Listener

We switched my husbands premium acct to family tonight. He invited myself and our daughter. I set up my daughters account and Android app no problem. I set up my spotify acct and redeemed the family ...

Joe

Community Legend

555 Views

1 replies

0 likes

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Solved!! CAN'T FAST FORWARD!!!

I can't fast forward or backward in the track!!! What the **bleep**?!?!?! WHAT THE FUUUUCK?!?!? HALP!!! PLEASE HEEEELP!!!

Casual Listener

I can't fast forward or backward in the track!!! What the **bleep**?!?!?! WHAT THE FUUUUCK?!?!? HALP!!! PLEASE HEEEELP!!! 😭

MartinStoichkov

Community Legend

13284 Views

1 replies

0 likes

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Problemas de busqueda

Por qué, hay canciones que en mi celular no aparecen y en otros si un ejemplo es un artista nacional llamado Caloncho su último sencillo no me sale y en otra cuenta lo busco nuevamente y si aparece

Newbie

Por qué, hay canciones que en mi celular no aparecen y en otros si un ejemplo es un artista nacional llamado Caloncho su último sencillo no me sale y en otra cuenta lo busco nuevamente y si aparece

318 Views

0 replies

0 likes

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Spotify Galaxy S7 Edge App crashing

Hi!Since last update on my app for my S7 Edge the Spotify app is freezing, after 5 or 10 songs (changing) the app it's freeze/crashing, can't change can't close can't send any report can't do anything, i've already uninstalled and i've installed agai...

Music Fan

Hi! Since last update on my app for my S7 Edge the Spotify app is freezing, after 5 or 10 songs (changing) the app it's freeze/crashing, can't change can't close can't send any report can't do anyth...

506 Views

0 replies

0 likes

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My Spotify is not playing offline/Meu Spotify não está tocando offline.

Hello! I am having a problem with my mobile app that I can't resolve this using the website instructions's. I have a familiar plan, but I can play my songs offline. But, my mom, iOS user, play on/off. By the way, the bank account that is registered i...

Newbie

Hello!   I am having a problem with my mobile app that I can't resolve this using the website instructions's. I have a familiar plan, but I can play my songs offline. But, my mom, iOS user, pl...

325 Views

0 replies

0 likes

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Cambio móvil con canciones premium

Hola, buenos días:Tenía un móvil y me descargué muchas canciones para escucharlas con premium. Ahora tengo otro móvil, las tengo que volver a descargar? Me ocupan espacio en la tarjeta sd y no las puedo escuchar, qué puedo hacer?

Newbie

Hola, buenos días: Tenía un móvil y me descargué muchas canciones para escucharlas con premium. Ahora tengo otro móvil, las tengo que volver a descargar? Me ocupan espacio en la tarjeta sd y no las ...

284 Views

0 replies

0 likes

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"Waiting to download." Local Files

Hello, I have a handful of music that isn't available on Spotify that I want to import into my device for listening without having to download a secondary music application. I'm using a Huawei Nexus 6P running Android 7.1.1. My PC is connected to my ...

Newbie

Hello, I have a handful of music that isn't available on Spotify that I want to import into my device for listening without having to download a secondary music application.   I'm using a Huaw...

Joe

Community Legend

1406 Views

1 replies

0 likes

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  • 1 replies
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New update: how do I shuffle my downloaded songs now?

What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download?What a weird change.

Casual Listener

What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download? What a w...

Novocaine

Casual Listener

1448 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes