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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution My spotify app crashes when i try to log in on android phone

My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and it worked, then i logged out and logged in with my o...

Newbie

My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and i...

Anyk17

Spotify Star

289 Views

1 replies

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Double height notification bar, tiny album art, huge wasted black void?

Yeah, so... Recently Spotify changed the notification bar significanlty on my device (Note 3). It's currently twice the normal height, with a small album art square in the top left, artist/album to the right, a yawning black abyss below and the play ...

Newbie

Yeah, so...    Recently Spotify changed the notification bar significanlty on my device (Note 3). It's currently twice the normal height, with a small album art square in the top left, ar...

dben89x

Casual Listener

451 Views

1 replies

1 likes

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Superuser Contribution Spotify notification bar and lock screen controls don't skip songs

The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.

Newbie

The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.

Anyk17

Spotify Star

452 Views

1 replies

3 likes

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Too many devices

Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phone...help if you can??

Casual Listener

Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phon...

Hubo

Community Legend

880 Views

3 replies

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Download problems

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

Newbie

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

marlonsphere

Roadie

255 Views

1 replies

0 likes

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2 things

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

Regular

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

231 Views

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Google Pixel Android 7.1

I just received my Google Pixel running Android 7.1. I started to set up spotify. I am able to log without issue and play music inside the app. The problem that I have is that I tried to set up the widget on my home screen to control the music. The w...

Newbie

I just received my Google Pixel running Android 7.1.  I started to set up spotify.  I am able to log without issue and play music inside the app.  The problem that I have is that I tri...

Sigi2962

Newbie

8563 Views

15 replies

3 likes

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Running Spotify in the background of Kiii TV Box

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spotify Premium. The tv box runs Android 5.1. I have bee...

Newbie

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spoti...

Joe

Community Legend

640 Views

1 replies

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Android app feedback

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand loyalty or I would have switched music apps a long t...

Newbie

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand l...

404 Views

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[Bug] Close Spotify, keeps playing music.

Safeware and HardwareAndroid 6.0.1 / LG-H830 StepsHave music playingClose Spotify What (sometimes) happens Music keeps playing and now Spotify is no longer in the notification bar or in the list of open apps. What I expect to happenSpotify exits and ...

Newbie

Safeware and Hardware Android 6.0.1 / LG-H830   Steps Have music playing Close Spotify   What (sometimes) happens     Music keeps playing and now Spotify is no longer in...

Russcampion

Casual Listener

2914 Views

3 replies

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Downloads are deletede before 30 days

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. H...

Casual Listener

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for dow...

marlonsphere

Roadie

636 Views

5 replies

0 likes

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FIXED - Can't Control Spotify with Bluetooth Earbuds

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts playing that on top of Spotify.I have a Nexus 5X; A...

Casual Listener

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts ...

2269 Views

0 replies

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Dúvida com o uso de dados

Boa tarde, caros!Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback ou enviar alguma pergunta através de nenhum canal em min...

Newbie

Boa tarde, caros! Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback o...

243 Views

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"Song Not Available"

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to restart the song that was in progress meet the sam...

Newbie

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to...

sakura08

Roadie

366 Views

2 replies

1 likes

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No Internet Connection

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it apparently has 'No Internet Connection' I go on other in...

Newbie

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it appar...

Joe

Community Legend

419 Views

1 replies

0 likes

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Solved!! black display

Hi, After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening through pc but i can't run the app on my phone. Other apps works fin...

Casual Listener

Hi,   After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening thr...

AegoCwik

Casual Listener

772 Views

3 replies

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Spotify data usage

Recently Spotify started using I'd say 5x the mobile data than it used to. Before it would use maybe 200mb / month for how much I use it. Now it has used close to 600mb in about a week and a half.Using ver 6.3.0.882 w/ Samsung Galaxy 7 Edge

Casual Listener

Recently Spotify started using I'd say 5x the mobile data than it used to. Before it would use maybe 200mb / month for how much I use it. Now it has used close to 600mb in about a week and a half. U...

mgruber

Regular

515 Views

2 replies

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Not on WiFi and Music skips!

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would all have to start over with their own play lists if ...

Casual Listener

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would a...

281 Views

0 replies

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Who added this song to the playlist?

Hey folks On desktop I can see who added a song to a playlist. How do I see this on Android please? We have a couple of hundred song playlist with 10 or so collaborators and it'd be nice to see who added what. Thanks

Regular

Hey folks   On desktop I can see who added a song to a playlist.   How do I see this on Android please?   We have a couple of hundred song playlist with 10 or so collaborators an...

whamer99

Regular

1185 Views

4 replies

0 likes

Playlists
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Solved!! Can't use Bluetooth controls after last update

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is that if I receive a phone call, Spotify will still run i...

Casual Listener

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is ...

drewwho-8

Newbie

64958 Views

26 replies

16 likes

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  • 16 likes