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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

My playlist changes abruptly.

Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about 30 minutes after I don't touch Spotify (such as fast forward or searc...

  • Newbie
  • Hi!   I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about...
  • crematedman
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Downloaded music not staying downloaded

All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say to do and it still won't work. I'm on a Samsung Ga...

  • Newbie
  • All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say...
  • crematedman
  • Community Legend
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

spotify automatically undownloading every song off of my sd card

I like to store all of my downloaded music from spotify on an SD card that way I have extra room on my phone to do other things but the problem is ill download them all and it will be good for a couple of days and then I'll open spotify and the will ...

  • Newbie
  • I like to store all of my downloaded music from spotify on an SD card that way I have extra room on my phone to do other things but the problem is ill download them all and it will be good for a coup...
  • crematedman
  • Community Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Spotify plays music without any sound

Hi all,My Spotify has been increasingly but randomly going for periods of time where it plays music without sound. I assume it's playing the music because the bar for song progression is moving.Things which sometimes help are: skipping through the so...

  • Newbie
  • Hi all, My Spotify has been increasingly but randomly going for periods of time where it plays music without sound. I assume it's playing the music because the bar for song progression is moving. ...
  • crematedman
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Intermittantly getting "This song is not available"

Firstly, thanks for redesigning the Android layout. It's much better than before.Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, and reopen it, I can usually then play the tracks. Someti...

  • Visitor
  • Firstly, thanks for redesigning the Android layout. It's much better than before. Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, an...
  • crematedman
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

The songs I download are gone after a while

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored because I buyed a new memory for my smartphone. Help ...

  • Newbie
  • I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored be...
  • crematedman
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Downloaded songs to my own playlist

Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on the line. what should i do?

  • Newbie
  • Hi.   I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on...
  • crematedman
  • Community Legend
  • 314 Views
  • 2 replies
  • 1 likes
  • 314 Views
  • 2 replies
  • 1 likes

Huaweis play controls notification not showing properly

It's not Displaying the play, next and prev buttons properly as seen in the picture.Great update the New menú is better easy access to the options.

  • Newbie
  • It's not Displaying the play, next and prev buttons properly as seen in the picture. Great update the New menú is better easy access to the options.
  • 335 Views
  • 0 replies
  • 0 likes
  • controls
    huawei
    problem
  • 335 Views
  • 0 replies
  • 0 likes

Phone switch

I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and has already started charging me. It wants me to be ch...

  • Newbie
  • I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and ha...
  • Joe
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution No customer service?????

I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not another account I either need my money or my music it's ...

  • Casual Listener
  • I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not anoth...
  • betocanales
  • Newbie
  • 332 Views
  • 4 replies
  • 0 likes
  • 332 Views
  • 4 replies
  • 0 likes

Solved!! Multiple Syncing Issues.

Hi there, I'm having two major issues with my spotify app over the last week. 1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error message: "Syncing Error - You have synced your playlists to more than three dev...

  • Newbie
  • Hi there,   I'm having two major issues with my spotify app over the last week.   1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error me...
  • barrydpb
  • Casual Listener
  • 597 Views
  • 4 replies
  • 0 likes
  • 597 Views
  • 4 replies
  • 0 likes

How do you revert back from new tab menu?

To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, its wierdly strong feelings to have about a layout)

  • Casual Listener
  • To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, it...
  • Joe
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! New Version of sotify to android playlist diffrent HELPP

Since i updated the spotify app on my phone it not the same..on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app when i click on the Playlist its shows me am menu and i ...

  • Visitor
  • Since i updated the spotify app on my phone it not the same.. on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app &nb...
  • user-removed
  • Not applicable
  • 448 Views
  • 4 replies
  • 0 likes
  • 448 Views
  • 4 replies
  • 0 likes

Spotify does not download music even with free space.

Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option to choose where the Spotify has to store the musics ...

  • Newbie
  • Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option t...
  • Joe
  • Community Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Equalizer is not available in the new version for android

I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reason for that? I see it as big downgrade to Spotify. T...

  • Visitor
  • I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reaso...
  • user-removed
  • Not applicable
  • 1121 Views
  • 5 replies
  • 0 likes
  • 1121 Views
  • 5 replies
  • 0 likes

Android: "The track is not available"

Hi, I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's working well on my PC desktop. All devices were working OK until I ren...

  • Newbie
  • Hi,   I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's wor...
  • Nichen
  • Newbie
  • 50682 Views
  • 38 replies
  • 2 likes
  • 50682 Views
  • 38 replies
  • 2 likes

Deleted songs

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

  • Newbie
  • Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Can't share playlist, music or send msgs

Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, twitter.... Can you help me to get back internal sh...

  • Casual Listener
  • Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, ...
  • Joe
  • Community Legend
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! No puedo ser premium :(

He pagado dos veces para conseguir la promoción de spotify premium.Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó.Abro la aplicación y me vuelve a cobrar para ser Premium, cerré sesi...

  • Casual Listener
  • He pagado dos veces para conseguir la promoción de spotify premium. Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó. Abro la aplic...
  • JacquelineLoRi
  • Newbie
  • 673 Views
  • 6 replies
  • 0 likes
  • 673 Views
  • 6 replies
  • 0 likes

Android 4.4.2 audio randomly pauses

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying.It happens also in other music players

  • Newbie
  • Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying. It happens also in other music players
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes