Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194442 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535603 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439070 Views
565 replies
37 likes
Hi all !I have a Premium account and cannot deactivate random/aleatory mode on my Samsung (Android). No problems with PC or iPad... Any comment about?Thanks !
Hi all ! I have a Premium account and cannot deactivate random/aleatory mode on my Samsung (Android). No problems with PC or iPad... Any comment about? Thanks !
Newbie
580 Views
2 replies
0 likes
I have premium subscription, but i can't play offline. i have hundreds of songs, once i've finished downloading, i go offline and i can't play the downloaded song. i figure it out that when i press download button on a playlist, it start downloading,...
I have premium subscription, but i can't play offline. i have hundreds of songs, once i've finished downloading, i go offline and i can't play the downloaded song. i figure it out that when i press d...
Community Legend
1380 Views
1 replies
0 likes
I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and sometimes the cast device goes MIA from the tablet ...
I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and ...
Newbie
1611 Views
4 replies
0 likes
Hi guys!I pay each month to be premium for listen the music without the Wi-Fi, but since few days some of the songs just don't want start without. It's maybe 1/4 of my playlist who doesn't work and it's really annoying because I paid for that! And I ...
Hi guys! I pay each month to be premium for listen the music without the Wi-Fi, but since few days some of the songs just don't want start without. It's maybe 1/4 of my playlist who doesn't work and...
Casual Listener
475 Views
2 replies
0 likes
Phone: Pixel XL Android 7.1.1For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the song is playing even though the sound definitely stops. It...
Phone: Pixel XL Android 7.1.1 For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the son...
1014 Views
0 replies
2 likes
I turn my phone off when I'm at work. Every day, when I turn it back on, Spotify has switched my storage preference from SD card to internal storage, and switched my saved songs from download to not. I have to re download over a thousand songs EVERY ...
I turn my phone off when I'm at work. Every day, when I turn it back on, Spotify has switched my storage preference from SD card to internal storage, and switched my saved songs from download to not....
417 Views
0 replies
0 likes
Just got a new Google pixel XL, had Spotify on my galaxy note 4, with a vast library both downloaded and not. Obviously I am a premium member if you didn't already know. Got rid of the note, got the pixel, signed into my account and tried to download...
Just got a new Google pixel XL, had Spotify on my galaxy note 4, with a vast library both downloaded and not. Obviously I am a premium member if you didn't already know. Got rid of the note, got the ...
467 Views
0 replies
0 likes
So , i recently got from google play music to spotify. Made same playlist , like on google account , like 630 songs. So , when i press shuffle on pc , it works fine , random songs from whole playlist, but when i shuffle from android , it just shuffle...
So , i recently got from google play music to spotify. Made same playlist , like on google account , like 630 songs. So , when i press shuffle on pc , it works fine , random songs from whole playlist...
Music Fan
596 Views
1 replies
0 likes
I noticed it when I used Spotify connect to my Heos. Then I disconnected it and played the song in my phone but still the same problem. Tried another playlist with different songs and at one song it happened again.I use a Samsung S6.What can cause th...
I noticed it when I used Spotify connect to my Heos. Then I disconnected it and played the song in my phone but still the same problem. Tried another playlist with different songs and at one song it ...
506 Views
0 replies
2 likes
I play music and leave my cell phone at Standby, after a few minutes the cell gets too hot.This happens independently if the phone is listening to music online or offline.My cellphone is a samsung SM-G930F with android 6.0.1.
I play music and leave my cell phone at Standby, after a few minutes the cell gets too hot. This happens independently if the phone is listening to music online or offline. My cellphone is a samsun...
306 Views
0 replies
0 likes
Hey. I get "this song is not available" on a great deal of my playlist. Also when I search for..example wasted years in search mode and hit the somg for playback the same message comes up. Any ideas? I don't want to delete and install again since I h...
Hey. I get "this song is not available" on a great deal of my playlist. Also when I search for..example wasted years in search mode and hit the somg for playback the same message comes up. Any ideas?...
Not applicable
532 Views
3 replies
0 likes
Hi everyone,My roommates were comparing the emails they got about their year on spotify. It included their most popular artists, songs, etc. I'd really like to see my own records as well, but I never received an email from spotify. I checked my accou...
Hi everyone, My roommates were comparing the emails they got about their year on spotify. It included their most popular artists, songs, etc. I'd really like to see my own records as well, but I n...
Not applicable
733 Views
4 replies
0 likes
I only have 2 devices that has offline files. ( 1 iPhone and 1 Android DAP)but I do stream from another 1 laptop ( work ) , 1 desktop ( home ) , another iPad ( home ). Of course I didn't stream all of them at the same time. Pls advise. Thanks.
I only have 2 devices that has offline files. ( 1 iPhone and 1 Android DAP) but I do stream from another 1 laptop ( work ) , 1 desktop ( home ) , another iPad ( home ). Of course I di...
Regular
608 Views
2 replies
0 likes
Device: S7 on Android 6.01 I have one feature request that I really really would like to see in spotify: When choosing Playlist > All Titles let us sort these titles by Date added That´s analogue to what you already do in the 'Songs' library. So, all...
Device: S7 on Android 6.01 I have one feature request that I really really would like to see in spotify: When choosing Playlist > All Titles let us sort these titles by Date adde...
Regular
921 Views
1 replies
0 likes
Minhas músicas simplesmente estão cortadas, boa parte das músicas que eu baixo para ouvir offline, ficam no máximo 30 segundos e ficam mudas.
Minhas músicas simplesmente estão cortadas, boa parte das músicas que eu baixo para ouvir offline, ficam no máximo 30 segundos e ficam mudas.
599 Views
0 replies
0 likes
Hello guys,my app recently got updated and since than everything is really messed up.So at first i was a little bit confused about the new "me" tab and that i couldnt find anything like artists/songs or albums. By the time i figured out it is in me /...
Hello guys, my app recently got updated and since than everything is really messed up. So at first i was a little bit confused about the new "me" tab and that i couldnt find anything like artists/s...
Casual Listener
956 Views
2 replies
3 likes
Hello, The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists? What it shows is the artist I am following and when I click on them it leads me to their online page including the all their ...
Hello, The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists? What it shows is the artist I am following and when I clic...
377 Views
0 replies
1 likes
Hi,Could you please explain me where is the new search button. All the menus have dissapeared with the newest update.Very confusing new layout...
Hi, Could you please explain me where is the new search button. All the menus have dissapeared with the newest update. Very confusing new layout...
Community Legend
385 Views
1 replies
0 likes
Hi there, in the New Year I will be living in Uganda for seven months. I wondered whether I will be able to use Spotify from my Android there? Thanks, Rachel
Hi there, in the New Year I will be living in Uganda for seven months. I wondered whether I will be able to use Spotify from my Android there? Thanks, Rachel
Casual Listener
4360 Views
3 replies
1 likes
