wont clear cache or saved data even after going through all process

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log back in to the app and everything is still there. my...

• Tsplitstone
• Newbie
• i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log b...
• 2016-11-30 11:09:39 PM
• 2016-11-30 11:30:29 PM
• Joe
• Community Legend
• 537 Views
• 1 replies
• 0 likes

Superuser Contribution My samsung galaxy s6 edge suddenly fades spotify. This continues to happen after turning up volume .

• Annejoh
• Casual Listener
• 2016-11-25 9:38:14 PM
• 2016-11-30 11:20:48 PM
• Annejoh
• Casual Listener
• 466 Views
• 3 replies
• 0 likes

Music gap or glitch when playing

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens when using Spotify. I use offline playlist with WiFi...

• gassolini
• Casual Listener
• I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens w...
• 2016-11-30 2:49:08 PM
• 2016-11-30 7:54:16 PM
• gassolini
• Casual Listener
• 615 Views
• 2 replies
• 0 likes

Premium

I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.

• jojoafb
• Newbie
• I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.
• 2016-11-30 6:35:58 PM
• 146 Views
• 0 replies
• 0 likes

Radio Issues

For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animated green loading circle but it never loads to anyth...

• mtasmam2k
• Music Fan
• For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animat...
• 2016-07-22 9:36:15 PM
• 2016-11-30 5:36:43 PM
• Acars999
• Casual Listener
• 529 Views
• 5 replies
• 1 likes

Downloaded music disappears

I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that music can stay on a device?

• doggone3141
• Newbie
• I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that ...
• 2016-11-30 5:35:37 PM
• 178 Views
• 0 replies
• 0 likes

I cant download spotify

Hello community!I bought a cellphone in Colombia, with a Colombian data provider.Everyone use spotify, but I cannot download the app on my cellphone.Any help to fix this?Thanks in advance!

• Bigxavy
• Casual Listener
• Hello community! I bought a cellphone in Colombia, with a Colombian data provider. Everyone use spotify, but I cannot download the app on my cellphone. Any help to fix this? Thanks in advan...
• 2016-11-30 1:46:43 AM
• 2016-11-30 5:28:13 PM
• Joe
• Community Legend
• 455 Views
• 6 replies
• 0 likes

Chromecast support on Android with connection problems

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. When i start the google cast application everything wo...

• wilhelmhagg
• Regular
• I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. Whe...
• 2016-11-30 4:56:27 PM
• 167 Views
• 0 replies
• 0 likes

Giftcard code doesn't work

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

• zinci
• Casual Listener
• I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now
• 2016-11-30 3:02:55 PM
• 2016-11-30 3:55:39 PM
• zinci
• Casual Listener
• 256 Views
• 2 replies
• 0 likes

payed but no premium help

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to get premiumAnd idid it pls ansaer me guys what to do ...

• gidon-5
• Newbie
• Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to ge...
• 2016-11-30 12:01:49 PM
• 2016-11-30 1:29:28 PM
• Joe
• Community Legend
• 227 Views
• 1 replies
• 0 likes

Playlist Concern

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don't really feel like spending a couple hours putting ...

• bronymusic
• Newbie
• Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don'...
• 2016-11-30 11:01:11 AM
• 2016-11-30 11:08:06 AM
• Joe
• Community Legend
• 230 Views
• 1 replies
• 0 likes

Storage

In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as it is saving the downloaded songs on both SD card ...

• Fabiotorezani
• Newbie
• In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as...
• 2016-11-30 2:32:36 AM
• 2016-11-30 11:03:38 AM
• Joe
• Community Legend
• 181 Views
• 1 replies
• 0 likes

Android

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

• Bbaranikoh
• Newbie
• why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again
• 2016-11-30 10:44:19 AM
• 178 Views
• 0 replies
• 0 likes

Android Auto not showing Spotify

Hi,I have an american Spotify Premium account yet I live abroad in a non-Spotify country.I have managed to download the Spotify app from the link you supplied and everything works great except for Android Auto.Android Auto only recognizes apps downlo...

• gofilord
• Newbie
• Hi, I have an american Spotify Premium account yet I live abroad in a non-Spotify country. I have managed to download the Spotify app from the link you supplied and everything works great except fo...
• 2016-11-30 9:24:40 AM
• 286 Views
• 0 replies
• 0 likes

Superuser Contribution Allow user to select default sound device.

Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i can but the volume is so low i have beats solo 3 th...

• Krnkingka
• Casual Listener
• Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i ...
• 2016-11-25 8:17:14 AM
• 2016-11-30 1:44:29 AM
• Krnkingka
• Casual Listener
• 318 Views
• 2 replies
• 0 likes