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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40085 Views
  • 65 replies
  • 25 likes
  • 40085 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876643 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876643 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26109 Views
  • 4 replies
  • 0 likes
  • 26109 Views
  • 4 replies
  • 0 likes

Problem with 30 minutes ads free music.

When i click it, it gives me blank/black screen and no sound/music.

  • Regular
  • When i click it, it gives me blank/black screen and no sound/music.
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

[All Android] Storage Area Not Found

Hi. I have an Huawei P8 lite. I want to save all song in SD card, but i don't find the storage option. Somebody can help me. Thank you for the helping.

  • Newbie
  • Hi. I have an Huawei P8 lite. I want to save all song in SD card, but i don't find the storage option. Somebody can help me. Thank you for the helping. 
  • Joe
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Problemas para compartilhar musicas via Spotify - Share issues

Estou com problemas para compartilhar musicas. Antes quando clicava em compartilhar, havia a opção "Mandar para", e enviar direto para alguem dentro do proprio aplicativo. Quando clico em compartilhar, abre a janela "Compartilhar usando o" seguido de...

  • Newbie
  • Estou com problemas para compartilhar musicas. Antes quando clicava em compartilhar, havia a opção "Mandar para", e enviar direto para alguem dentro do proprio aplicativo. Quando clico em compartilha...
  • 878 Views
  • 0 replies
  • 0 likes
  • 878 Views
  • 0 replies
  • 0 likes

Sony MDR-10RBT - Play/Pause button wont work with spotify

Hi! This headset is paired with Samsung Galaxy Note 2 3g - N7100 The button works well with phonecalls and the original music player that came with the phone. With Spotify the volume -/+ and skip track work, but the pause/play button wont work.. I re...

  • Casual Listener
  • Hi!   This headset is paired with Samsung Galaxy Note 2 3g - N7100 The button works well with phonecalls and the original music player that came with the phone. With Spotify the volume -...
  • finwefeanor
  • Casual Listener
  • 3807 Views
  • 3 replies
  • 1 likes
  • 3807 Views
  • 3 replies
  • 1 likes

How can I remove a device from Connect?

I have three devices listed under "Show Available Devices" section on my phone: -SM-N9005 (This device) -SM-P600 (Unavailable for playback) -SM-P600 How can I get rid of the duplicate SM-P600 tablet that is always listed as unavailable (under listing...

  • Gig Goer
  • I have three devices listed under "Show Available Devices" section on my phone:   -SM-N9005 (This device) -SM-P600 (Unavailable for playback) -SM-P600   How can I get rid of the...
  • rpvdb
  • Casual Listener
  • 4689 Views
  • 24 replies
  • 1 likes
  • 4689 Views
  • 24 replies
  • 1 likes

how many tracks have i downloaded?

how do I tell how many tracks I have downloaded to my device?Samsung galaxy s5 neo

  • Casual Listener
  • how do I tell how many tracks I have downloaded to my device? Samsung galaxy s5 neo
  • MartinStoichkov
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't login via Facebook due to location problems

Hi, I moved to Italy few weeks ago. When I tried to log into my account 2 days ago I got an error message quoting that I am in a different location. I changed the country in my settings, from DE to IT, where I am, but still it didn't work. Please don...

  • Casual Listener
  • Hi, I moved to Italy few weeks ago. When I tried to log into my account 2 days ago I got an error message quoting that I am in a different location. I changed the country in my settings, from DE to I...
  • TheStrange23
  • Casual Listener
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Errors: Can't play the current song, continuous skip, can't search

Hi everyonefrom today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is Can't play the current song, in app android the play don't ...

  • Casual Listener
  • Hi everyone from today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is&n...
  • martcus
  • Casual Listener
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

30 day offline limit

Hello people,So I know that Spotify requires you to log in every 30 days to listen to offline music. I however work on a submarine where we go under for longer than 30 days at a time. I use Spotify as my main music listening device and am a Premium m...

  • Newbie
  • Hello people, So I know that Spotify requires you to log in every 30 days to listen to offline music. I however work on a submarine where we go under for longer than 30 days at a time. I use Spotify...
  • colliertyler
  • Newbie
  • 450 Views
  • 1 replies
  • 2 likes
  • 450 Views
  • 1 replies
  • 2 likes

The music starts skipping by itself PLEASE HELP

As of right now I was trying to listen to my playlists and for some reson the music skips by itself and the song would start only for a second before going mute. I've tried to log out and log in again, and I even uninstalled so I can reinstall again ...

  • Newbie
  • As of right now I was trying to listen to my playlists and for some reson the music skips by itself and the song would start only for a second before going mute. I've tried to log out and log in agai...
  • izzles48
  • Newbie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Update log

Hey guys! I'm writing a technical evaluation of Spotify for my honors comp course and I was wondering if anyone has a changelog/ update log? I've been searching for awhile online, but I can't seem to find one. If there is not one how often does Spoti...

  • Newbie
  • Hey guys! I'm writing a technical evaluation of Spotify for my honors comp course and I was wondering if anyone has a changelog/ update log? I've been searching for awhile online, but I can't seem to...
  • 602 Views
  • 0 replies
  • 1 likes
  • 602 Views
  • 0 replies
  • 1 likes

Spotify stalling on chromecast

Samsung Galaxy S7 Edge with spotify is just NOT working for Chromecast Audio. When I am doing a playback on one of my playlists then it will show up with the album cover, song details etc, somehow though it can all of a sudden skip a track so that it...

  • Casual Listener
  • Samsung Galaxy S7 Edge with spotify is just NOT working for Chromecast Audio.   When I am doing a playback on one of my playlists then it will show up with the album cover, song details etc, s...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Desaparecen listas descargadas

Estaba escuchando mi música de repente se cerro la aplicación y al abrirla de nuevo las listas y albums descargados desaparecieron

  • Visitor
  • Estaba escuchando mi música de repente se cerro la aplicación y al abrirla de nuevo las listas y albums descargados desaparecieron
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Logitech UE Radio + Spotify Connect

Hey, i use a Logitech UE Radio with UE Firmware. I installed the Spotify Plugin and it works. But Spotify connect does not work.I can not see the Radio in the Spotify Android App. Therefor i have to use the UE Radio Display. Compared to the App, its ...

  • Newbie
  • Hey,   i use a Logitech UE Radio with UE Firmware. I installed the Spotify Plugin and it works.   But Spotify connect does not work. I can not see the Radio in the Spotify Android App....
  • Joe
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

No downloaded playlist after SD card removal

After I remove SD from my phone and then put it back, I can't play my music offline. It's showing that my playlist is not downloaded and also my storage changes from SD card to phone storage. Is it normal? It's a little bit annoying for me

  • Casual Listener
  • After I remove SD from my phone and then put it back, I can't play my music offline. It's showing that my playlist is not downloaded and also my storage changes from SD card to phone storage. Is it n...
  • Gintaras
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Downloads showing as internal

I am using android 6.0 on an lg g3. App works fine.. I have an sd card that is an external device so not using adaptive storage. In settings I have set downloads to save to external. But when i check the internal storage in setting it shows spotifiy ...

  • Casual Listener
  • I am using android 6.0 on an lg g3. App works fine.. I have an sd card that is an external device so not using adaptive storage. In settings I have set downloads to save to external. But when i check...
  • Joe
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

LAS CANCIONES PASAN SOLAS

Ayuda por favor! Llevo varios meses utilizando Spotify pero hoy de repente las canciones no suenan, sólo pasan, cuando intento buscar alguna aparece que hay un error, que puedo hacer?

  • Casual Listener
  • Ayuda por favor! Llevo varios meses utilizando Spotify pero hoy de repente las canciones no suenan, sólo pasan, cuando intento buscar alguna aparece que hay un error, que puedo hacer?
  • INeedHelpPlz
  • Casual Listener
  • 1175 Views
  • 1 replies
  • 0 likes
  • 1175 Views
  • 1 replies
  • 0 likes

notification artwork is tiny

since the last update the artwork displayed in the notification bar is tiny - see screenshot

  • Roadie
  • since the last update the artwork displayed in the notification bar is tiny - see screenshot
  • aleastua
  • Newbie
  • 445 Views
  • 4 replies
  • 2 likes
  • 445 Views
  • 4 replies
  • 2 likes

Black text on Black backround

I'm on android lolipop phone lenovo a-7000 and i cant read name of song i'm currently listening to...

  • Newbie
  • I'm on android lolipop phone lenovo a-7000 and i cant read name of song i'm currently listening to...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes