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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7358 Views

0 replies

7 likes

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"All Songs" list will not load

I've been having this problem for years now and consistently haven't been able to find an answer. I'm connected to my strong home internet connection, the latest v of the app is installed on my tablet, nothing else is running, and I have premium. The...

Casual Listener

I've been having this problem for years now and consistently haven't been able to find an answer. I'm connected to my strong home internet connection, the latest v of the app is installed on my table...

323 Views

0 replies

0 likes

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Browse Tab Not Working

Hi everyone..I've been a Spotify Premium listener for over 2 years and am utilizing Spotify on an LG Android/Smartphone. Problem I'm having is earlier at first I had a difficulty logging in...I did a reinstall but now since reinstalling when I go to ...

Roadie

Hi everyone..I've been a Spotify Premium listener for over 2 years and am utilizing Spotify on an LG Android/Smartphone. Problem I'm having is earlier at first I had a difficulty logging in...I did a...

Joe

Community Legend

570 Views

1 replies

0 likes

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Solved!! Trouble logging in w/ Samsung Edge

Hi Spotify Community, I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App. Here are the details I have:Phone: Samsung Galaxy S6 EdgeAndroid OS Version: Marshmallow (6.0.1)Updated to latest v...

Casual Listener

Hi Spotify Community,    I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App.    Here are the details I have: ...

marlonsphere

Roadie

758 Views

3 replies

0 likes

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Available devices vanishing after playing Daily Mix

The Daily Mixes are awesome, but every time I play one of them my listed available devices to stream music too vanish. In my case this is my Echo. I can play music to it via bluetooth pairing, but it is no longer listed under available devices. It di...

Newbie

The Daily Mixes are awesome, but every time I play one of them my listed available devices to stream music too vanish.  In my case this is my Echo.  I can play music to it via bluetooth pai...

rbellman

Casual Listener

537 Views

3 replies

0 likes

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Offline Playlists disappering

all my playlists offline are disappearing, need to download again and again, I'm tired of this problem ... please help me (I HAVE PREMIUM ACCESS)

Casual Listener

all my playlists offline are disappearing, need to download again and again, I'm tired of this problem ... please help me   (I HAVE PREMIUM ACCESS)

farofaoz

Casual Listener

366 Views

2 replies

1 likes

  • 366 Views
  • 2 replies
  • 1 likes

Payments

I paid for my subscription and I received a receipt but I am still getting notices to pay. I already did.

Newbie

I paid for my subscription and I received a receipt but I am still getting notices to pay. I already did.

Joe

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Skip button doesn't work

I have a family membership. When I login to the master account, through Facebook, on my android phone I can double click the button on my headphones and it will skip to the next track. When I login to a seperate account, on my family account, the but...

Newbie

I have a family membership.  When I login to the master account, through Facebook, on my android phone I can double click the button on my headphones and it will skip to the next track.   ...

1070 Views

0 replies

3 likes

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Changing music without prompting

When I'm listening on my phone (often hooked up to my car on Bluetooth) I pick an album and after some time the Spotify app will flicker through (like fast forwarding) a seemingly random series of Spanish songs and land on one. I've never chosen thes...

Newbie

When I'm listening on my phone (often hooked up to my car on Bluetooth) I pick an album and after some time the Spotify app will flicker through (like fast forwarding) a seemingly random series of Sp...

610 Views

0 replies

1 likes

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  • 1 likes

Superuser Contribution Playlists only play Shuffle (Premium service)

I'm using one of the 5 accounts that come with the family subscription. My playlists only play songs in shuffle, not in the order I want them to play.

Newbie

I'm using one of the 5 accounts that come with the family subscription. My playlists only play songs in shuffle, not in the order I want them to play.

Anyk17

Spotify Star

438 Views

1 replies

0 likes

shuffle
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Superuser Contribution Shuffle play not working

I have a free account and every time I try to use the app with shuffle play it pops up that this is a premium feature only. I can't pick a song to play or shuffle play so there's very little keeping me from deleting the app and not using Spotify.

Casual Listener

I have a free account and every time I try to use the app with shuffle play it pops up that this is a premium feature only. I can't pick a song to play or shuffle play so there's very little keeping ...

Cherishmelody

Casual Listener

902 Views

8 replies

0 likes

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Song skips a few seconds whenever i switch my phone on/off or type something in Chrome.

Hey ho The problem is said in the title but sometimes it doesnt skip when i am in the Chrome Browser its unusual..Can anyone help me? (/.\)

Newbie

Hey ho  The problem is said in the title but sometimes it doesnt skip when i am in the Chrome Browser its unusual.. Can anyone help me? (/.\)

245 Views

0 replies

0 likes

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Solved!! Would it be possible to get play lists from two countries

Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music.Is there any possibility to get lists of two countries - now or in the future?I am sure that I am no...

Casual Listener

Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music. Is there any possibility to get lists of two co...

user-removed

Not applicable

631 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Becomimg premium

I put all my informations but when I click confirm he just loads foreverWhat I do?

Casual Listener

I put all my informations but when I click confirm he just loads forever What I do?

user-removed

Not applicable

465 Views

5 replies

0 likes

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  • 5 replies
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Memory card

I just put a new memory card in my phone and when I go to my options in the app to select storage options their is none compared to last time when I had my old one it what do I doo

Newbie

I just put a new memory card in my phone and when I go to my options in the app to select storage options their is none compared to last time when I had my old one it what do I doo

kirashi

Community Legend

554 Views

2 replies

0 likes

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  • 2 replies
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Not getting any notifications

I use Spotify premium on my Samsung Galaxy S6 and I'm getting no notifications. I get the one with music and pause/play, next song when music is playing, but I get nothing from following artists when they release new music. I have it all set up on th...

Casual Listener

I use Spotify premium on my Samsung Galaxy S6 and I'm getting no notifications. I get the one with music and pause/play, next song when music is playing, but I get nothing from following artists when...

sakura08

Roadie

361 Views

1 replies

0 likes

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  • 1 replies
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Spotify randomly opens and plays music max volume

Kinda weird. Started happening today and tried everything i saw in the forums but still keeps happening. Phone Oneplus 3 Oxygen OS 3.2.7 Android 6.0.1

Visitor

Kinda weird. Started happening today and tried everything i saw in the forums but still keeps happening. Phone Oneplus 3 Oxygen OS 3.2.7 Android 6.0.1

sakura08

Roadie

738 Views

2 replies

0 likes

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  • 2 replies
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Can't connect to facebook

I've already have an account and i wanna connect with my friends, but when i try to connect with facebook, its start loading and doesn't connect

Newbie

I've already have an account and i wanna connect with my friends, but when i try to connect with facebook, its start loading and doesn't connect

sakura08

Roadie

359 Views

1 replies

0 likes

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  • 1 replies
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Latest version is terrible

The latest Android version is terrible.- lockscreen player is missing- cant control music from notifications on my v10 (buttons for music functions on second screen doesn't work)- no longer can control playback via bluetooth buttons on speakerIts not...

Roadie

The latest Android version is terrible. - lockscreen player is missing - cant control music from notifications on my v10 (buttons for music functions on second screen doesn't work) - no longer can...

Rudy079

Newbie

562 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Chevy Blutooth Issue with Galaxy S6

Since the latest update, Blutooth has been having issues while playing Spotify in my 2013 Chevy Malibu. Most noticeably, I have lost the ability to switch songs while using the steering wheel selector that I would normally use to change the song. Thi...

Newbie

Since the latest update, Blutooth has been having issues while playing Spotify in my 2013 Chevy Malibu. Most noticeably, I have lost the ability to switch songs while using the steering wheel selecto...

TakeMyRice

Regular

356 Views

1 replies

0 likes

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  • 1 replies
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Spotify launches and closes seconds after

Hello, Spotify was working previously a week ago. I am using a Xiaomi Mi5 running android marshmallow. Now the app will not start normally and closes itself, however still on the recent apps drawer. I have tried all of spotifies trouble shooting meth...

Newbie

Hello,   Spotify was working previously a week ago. I am using a Xiaomi Mi5 running android marshmallow.   Now the app will not start normally and closes itself, however still on the re...

exhellsing

Newbie

475 Views

1 replies

2 likes

  • 475 Views
  • 1 replies
  • 2 likes