Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 830 Views
  • 0 replies
  • 4 likes

Bottom icon tray should adjust to the screen size or revert to old functionallity

Somewhere around version 7.0.0 a tray with icons was added to the mobile app which stays persistent on (almost) every screen (at the bottom). Considering the minimal space on mobile devices I think this is a big user unfriendly feature. I can remembe...

  • Casual Listener
  • Somewhere around version 7.0.0 a tray with icons was added to the mobile app which stays persistent on (almost) every screen (at the bottom). Considering the minimal space on mobile devices I think t...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Can't download Spotify on Mac Sierra v10.12

Hi. Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a message saying 'Dowload failed. Retrying in 4s'... or however man...

  • Casual Listener
  • Hi.   Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a messa...
  • elfurioso
  • Casual Listener
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Cannot create Playlist on android

For some reason, spotify will no longer allow me to create a Playlist. I've tried two different ways with no luck. It allows me to enter the Playlist name, click save/go bit then won't complete the process. I have to back out of it and it never saves...

  • Newbie
  • For some reason, spotify will no longer allow me to create a Playlist. I've tried two different ways with no luck. It allows me to enter the Playlist name, click save/go bit then won't complete the p...
  • Joe
  • Community Legend
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Spotify Freezing

Spotify freezing after changing song while another song is downloading.It happen more than 2 times after changes ( I mean new interface).So this is my problem and what should I do for this!?

  • Casual Listener
  • Spotify freezing after changing song while another song is downloading.It happen more than 2 times after changes ( I mean new interface).So this is my problem and what should I do for this!?
  • Nico
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Android Auto Issue

I have an HTC One (M9) and am having a weird issue. I can connect my phone to my 16 GTI and use Android Auto. The connection works ok until I open Spotiy from the AA menu. Once opened, AA loses its data conection from my phone. The usb config goes fr...

  • Casual Listener
  • I have an HTC One (M9) and am having a weird issue. I can connect my phone to my 16 GTI and use Android Auto. The connection works ok until I open Spotiy from the AA menu. Once opened, AA loses its d...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Cant create new playlists

I cant create new playlists, i go to playlists and click on "new playlist" then i name it and when i click on "create" nothing happens, i cant even rename an old playlist. Samsung Galaxy S7 edge, Android 6.0.1 touch wiz or Nova I have reinstalld Spot...

  • Music Fan
  • I cant create new playlists, i go to playlists and click on "new playlist" then i name it and when i click on "create" nothing happens, i cant even rename an old playlist.   Samsung Galaxy S7 ...
  • Stemag64
  • Music Fan
  • 1239 Views
  • 5 replies
  • 0 likes
  • 1239 Views
  • 5 replies
  • 0 likes

App causes static while playing music - Damage to headset.

While listening to my spotify playlist; the app will glitch out and cause static. I had switched out with four different headsets and damaged two of them. I had also listened to an alternative app for music to make sure it wasn't my phone, and I can ...

  • Roadie
  • While listening to my spotify playlist; the app will glitch out and cause static. I had switched out with four different headsets  and damaged two of them. I had also listened to an alternative ...
  • Quentarus
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Some of my songs downloaded songs won't play offline

I have Spotify premium. All of my songs are downloaded as are all of my playlists. I was listening to my musical playlist on shuffle offline and everything was going good but then for some reason seasons of love from rent wouldn't play. I took it off...

  • Newbie
  • I have Spotify premium. All of my songs are downloaded as are all of my playlists. I was listening to my musical playlist on shuffle offline and everything was going good but then for some reason sea...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

I cannot transfer local mp3 to spotify

So I have spotify premium for around 2 years now, i love it. Anyways ive moved to go to college (in Dorms) and the network runs from a domain. i can sync spotify songs that are from spotify, however i cannot sync local files like i used to be able to...

  • Casual Listener
  • So I have spotify premium for around 2 years now, i love it. Anyways ive moved to go to college (in Dorms) and the network runs from a domain. i can sync spotify songs that are from spotify, however ...
  • Joe
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Need to log in on every reboot, offline lists gone

Hi!I have a big problem with Spotify on my Nexus 7 (2013), everytime i reboot the tablet, i need to log in again in Spotify and all offline lists needs to be redownloaded. I have searched far and wide and tried everything, and it has basically made S...

  • Newbie
  • Hi! I have a big problem with Spotify on my Nexus 7 (2013), everytime i reboot the tablet, i need to log in again in Spotify and all offline lists needs to be redownloaded.   I have searched ...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

This song is not available.

This is infuriating. Everything is fine when I'm on WiFi at home, but as soon as I turn off WiFi literally everything is unplayable. I get the "This song is not available." on EVERYTHING that is not stored on my phone. I've updated Spotify, restarted...

  • Casual Listener
  • This is infuriating. Everything is fine when I'm on WiFi at home, but as soon as I turn off WiFi literally everything is unplayable. I get the "This song is not available." on EVERYTHING that is not ...
  • Trav110
  • Casual Listener
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Downloaded songs being deleted

Whenever I close the app on my Lenovo c2 whatever I have downloaded is instantly deleted. It is a new phone so I am trying new things but I have tried on both internal memory and sd card.

  • Newbie
  • Whenever I close the app on my Lenovo c2 whatever I have downloaded is instantly deleted. It is a new phone so I am trying new things but I have tried on both internal memory and sd card.
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Spotify Stops Responding to Bose Headphones

Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the headphones can control Spotify, pause/skip etc, but a...

  • Casual Listener
  • Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the he...
  • wahinson
  • Newbie
  • 2306 Views
  • 2 replies
  • 1 likes
  • 2306 Views
  • 2 replies
  • 1 likes

I can not get Spotify to work on media box (android)

I downloaded the music addon - spotify. I went into spotify online on box and opened my spotify account. Went back into kodi and it is not linking my account.I have premium on my computer and android phone - no problems.

  • Newbie
  • I downloaded the music addon - spotify. I went into spotify online on box and opened my spotify account. Went back into kodi and it is not linking my account.I have premium on my computer and android...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Pay by mobile not showing

I'm using Samsung Galaxy S5, and I can't seem to pay by mobile. Yes, Globe is supported by Spotify's pay by mobile yet I can't see it in the payment options.

  • Newbie
  • I'm using Samsung Galaxy S5, and I can't seem to pay by mobile. Yes, Globe is supported by Spotify's pay by mobile yet I can't see it in the payment options.
  • 519 Views
  • 0 replies
  • 0 likes
  • 519 Views
  • 0 replies
  • 0 likes

Track not available for all Playlist that are not downloaded

Hey guys,I have spotify premium on my s7 and note 5 it was working fine until 2 days ago.Now it keeps saying "track not available" for any track that isnt downloaded for offline mode.I have tried logging off and back in and reinstalling the app but i...

  • Newbie
  • Hey guys, I have spotify premium on my s7 and note 5 it was working fine until 2 days ago. Now it keeps saying "track not available" for any track that isnt downloaded for offline mode. I ha...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

No reproduce música importada.

Hola.Espero que puedan ayudarme con este problema y es que Spotify ya no reproduce canciones que tengo importadas, pasa como cuando se va el internet y se queda reproduciendo una canción a medias, la barra que mide el tiempo de reproducción sigue ava...

  • Newbie
  • Hola. Espero que puedan ayudarme con este problema y es que Spotify ya no reproduce canciones que tengo importadas, pasa como cuando se va el internet y se queda reproduciendo una canción a medias, ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

DOWNLOADED SONGS ALWAYS BEING REMOVED

Hello I'm using my Huawei P9 plus, and I'm a premium user. I have downloaded all the saved songs but every one or two days it will be "undownloaded" and I have to keep downloading every songs in my library all the time and to use my cellar network to...

  • Newbie
  • Hello I'm using my Huawei P9 plus, and I'm a premium user. I have downloaded all the saved songs but every one or two days it will be "undownloaded" and I have to keep downloading every songs in my l...
  • 284 Views
  • 0 replies
  • 2 likes
  • 284 Views
  • 0 replies
  • 2 likes

Solved!! "You've already created an account with this email address." - Won't let me log into my account.

Homepage - I clicked on "Log In" and entered my account info. However getting message below: "You've already created an account with this email address." Already tried to uninstall/reinstall - still same message.

  • Casual Listener
  • Homepage - I clicked on "Log In"  and entered my account info.  However getting message below:  "You've already created an account with this email address."  Already tried to u...
  • Johndoc41
  • Newbie
  • 1208 Views
  • 4 replies
  • 1 likes
  • 1208 Views
  • 4 replies
  • 1 likes