Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've already have an account and i wanna connect with my friends, but when i try to connect with facebook, its start loading and doesn't connect
I've already have an account and i wanna connect with my friends, but when i try to connect with facebook, its start loading and doesn't connect
Roadie
361 Views
1 replies
0 likes
The latest Android version is terrible.- lockscreen player is missing- cant control music from notifications on my v10 (buttons for music functions on second screen doesn't work)- no longer can control playback via bluetooth buttons on speakerIts not...
The latest Android version is terrible. - lockscreen player is missing - cant control music from notifications on my v10 (buttons for music functions on second screen doesn't work) - no longer can...
Newbie
564 Views
1 replies
1 likes
Since the latest update, Blutooth has been having issues while playing Spotify in my 2013 Chevy Malibu. Most noticeably, I have lost the ability to switch songs while using the steering wheel selector that I would normally use to change the song. Thi...
Since the latest update, Blutooth has been having issues while playing Spotify in my 2013 Chevy Malibu. Most noticeably, I have lost the ability to switch songs while using the steering wheel selecto...
Regular
357 Views
1 replies
0 likes
Hello, Spotify was working previously a week ago. I am using a Xiaomi Mi5 running android marshmallow. Now the app will not start normally and closes itself, however still on the recent apps drawer. I have tried all of spotifies trouble shooting meth...
Hello, Spotify was working previously a week ago. I am using a Xiaomi Mi5 running android marshmallow. Now the app will not start normally and closes itself, however still on the re...
Newbie
475 Views
1 replies
2 likes
Is it normal to have to re-download all of the music if you accidentally tap the "download music" in songs?
Is it normal to have to re-download all of the music if you accidentally tap the "download music" in songs?
Roadie
774 Views
1 replies
0 likes
I have an LGV10 and My truck uses Uconnect. I have had the V10 for almost a year and they connect and played no issues. Till last week. Now my steering wheel or touch screen no longer controls spotify. I have had marshmellow for a while. I made sure ...
I have an LGV10 and My truck uses Uconnect. I have had the V10 for almost a year and they connect and played no issues. Till last week. Now my steering wheel or touch screen no longer controls spotif...
340 Views
0 replies
0 likes
My phone sometimes doesn't play half the content available. I can only play the music if I download it. Half the songs come up in white and the rest are faded and unplayable. If I close the app then open it some songs are then play able. BUT then aft...
My phone sometimes doesn't play half the content available. I can only play the music if I download it. Half the songs come up in white and the rest are faded and unplayable. If I close the app then ...
Roadie
355 Views
1 replies
0 likes
Any one struggling with dead widget on Xiaomi smartphones?My widget is not responding! Any Ideas?
Any one struggling with dead widget on Xiaomi smartphones? My widget is not responding! Any Ideas?
341 Views
0 replies
0 likes
Ok so I have an s7 edge. A macbook pro 2015 and bose quietcomfort 35 whenever I play max volume on my mac the headphones are significantly louder then when I play spotify on my phone I don't know why this is please help
Ok so I have an s7 edge. A macbook pro 2015 and bose quietcomfort 35 whenever I play max volume on my mac the headphones are significantly louder then when I play spotify on my phone I don't know why...
353 Views
0 replies
0 likes
I have 0 songs downloaded, so the limit of 3,333 is not in effect. I have 9gb of storage open and no SD card. I've reinstalled spotify, cleared data and cache and removed all the devices except my phone. I am still not able to download songs. I am at...
I have 0 songs downloaded, so the limit of 3,333 is not in effect. I have 9gb of storage open and no SD card. I've reinstalled spotify, cleared data and cache and removed all the devices except my ph...
Roadie
382 Views
1 replies
0 likes
The Spotify App on my Android phone doesn't recognise my premium subscription. Just offer Free trail or subscription?
The Spotify App on my Android phone doesn't recognise my premium subscription. Just offer Free trail or subscription?
Roadie
429 Views
2 replies
0 likes
I've started encountering an issue in the last couple of weeks. I will be using another application for audio on my Android phone (Samsung Galaxy S6 running Android 6.0.1, Spotify V 6.3.0.882 armV7) such as Audible or Play Music. If I then start to u...
I've started encountering an issue in the last couple of weeks. I will be using another application for audio on my Android phone (Samsung Galaxy S6 running Android 6.0.1, Spotify V 6.3.0.88...
638 Views
0 replies
0 likes
My Spotify app won't close since about 1 month ago. I am driving on the same android version CM 13 on my Xiaomi Redmi Note 3 Pro.The app won't close when I press the back button several times.It won't close when I swipe it away from the recently used...
My Spotify app won't close since about 1 month ago. I am driving on the same android version CM 13 on my Xiaomi Redmi Note 3 Pro. The app won't close when I press the back button several times. It ...
Gig Goer
2203 Views
2 replies
0 likes
Hi,if I want to hear songs via gsm/umts/lte it happens often that the spotify says the song ist not available. But if I want to hear via wlan the song is available.Can someone help me? Thanks!
Hi, if I want to hear songs via gsm/umts/lte it happens often that the spotify says the song ist not available. But if I want to hear via wlan the song is available. Can someone help me? Thanks!
Roadie
622 Views
4 replies
0 likes
When I enter an artist in your music, it just stay 'loading' forever, and it happens over WiFi and with 4g.Playlist do work btwAny solution?
When I enter an artist in your music, it just stay 'loading' forever, and it happens over WiFi and with 4g. Playlist do work btw Any solution?
Casual Listener
415 Views
3 replies
1 likes
So I made an account a couple months ago, I logged out today because my friend wanted to log into her account. I tried logging back in and I can't access my account. I don't have access to my email anymoreI'm very frustrated and I need my music. Also...
So I made an account a couple months ago, I logged out today because my friend wanted to log into her account. I tried logging back in and I can't access my account. I don't have access to my email a...
Roadie
283 Views
1 replies
0 likes
While I'm streaming or download content for Iron Maiden song "to tame a land" from Piece of Mind album, the song freezes up, cutting off suddenly...
While I'm streaming or download content for Iron Maiden song "to tame a land" from Piece of Mind album, the song freezes up, cutting off suddenly...
287 Views
0 replies
0 likes
Spotify pauses on its own after a while when I am playing it on my Android phone - sometimes before the next song or in a middle of a song. I am noticing this happen when I am playing it through my bluetooth speakers. The issue is intermittent, I hav...
Spotify pauses on its own after a while when I am playing it on my Android phone - sometimes before the next song or in a middle of a song. I am noticing this happen when I am playing it thr...
Community Legend
681 Views
3 replies
0 likes
This is an interesting problem that's just started occuring today.Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my receiver, and goes back to "devices available" with the so...
This is an interesting problem that's just started occuring today. Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my rec...
Music Fan
637 Views
4 replies
0 likes
So first the widget on the lock screen wouldn't even show up, restarting seemed to fix the issue but now if I try to skip to the next song it wont let me, have to open the app in the phone to skip songs. Please fix spotify, started happening after mo...
So first the widget on the lock screen wouldn't even show up, restarting seemed to fix the issue but now if I try to skip to the next song it wont let me, have to open the app in the phone to skip so...
Newbie
37211 Views
6 replies
12 likes
