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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5480 Views

0 replies

7 likes

  • 5480 Views
  • 0 replies
  • 7 likes

Solved!! Songs that couldnt be found

Me and my friend have been using Spotify for quite a long time.And I recently found that he could play the songs which are invisible via my spotify. I cant even see them in my searching results even updated to the latest version.Im wondering if it va...

Casual Listener

Me and my friend have been using Spotify for quite a long time. And I recently found that he could play the songs which are invisible via my spotify.   I cant even see them in my searching re...

geneathome

Casual Listener

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

Spotify - Music Flow not supported by LG sound bar?

Hello,I purchased the LG 4.1 360w sound bar today and downloaded the recommended Music Flow app onto my Samsung Galaxy Note 4...I'm connected to the speaker via 5ghz wifi on my Asus AC RT1900.From the Music Flow App. I choose Spotify to stream my mus...

Casual Listener

Hello, I purchased the LG 4.1 360w sound bar today and downloaded the recommended Music Flow app onto my Samsung Galaxy Note 4... I'm connected to the speaker via 5ghz wifi on my Asus AC RT1900...

kleinliesje

Newbie

3741 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Downloaded playlist but it doesnt play

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the...

Casual Listener

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new ...

ScarletPrince

Casual Listener

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Cant login because of facebook

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my account isn't linked to Facebook and that I need to put ...

Newbie

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my accou...

Joe

Community Legend

654 Views

2 replies

0 likes

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  • 2 replies
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Solved!! No Available Offline option for Playlists

I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without problems. I just can't play the local songs on my An...

Casual Listener

I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without p...

Joe

Community Legend

6095 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Storage

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

Newbie

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

Joe

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

accidentally banned a song from Daily Mix

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?

Casual Listener

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes.  How can I un-ban it?  And how can I un-ban a whole band, if did that acc...

djSeeque

Casual Listener

664 Views

1 replies

0 likes

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  • 1 replies
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Daily Mix always the same

Hi all, Firstly, I would like to say that I absolutely love the new Daily Mix feature on Android! Unfortunately, every time that I leave the Daily Mix to maybe listen to another playlist, the next time I go to listen to the Daily Mix it starts playin...

Casual Listener

Hi all,   Firstly, I would like to say that I absolutely love the new Daily Mix feature on Android!   Unfortunately, every time that I leave the Daily Mix to maybe listen to another pla...

Joe

Community Legend

8657 Views

4 replies

7 likes

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  • 4 replies
  • 7 likes

Solved!! How see followers of my playlist ?

Hello !How see who follow my playlist on Android.Thanks for your help !

Newbie

Hello ! How see who follow my playlist on Android. Thanks for your help !  🙂

krzyzest

Newbie

92849 Views

2 replies

13 likes

Subscription
  • 92849 Views
  • 2 replies
  • 13 likes

Daily mix missing

The daily mis showed up under the the radio section for a short while and then went missing. can't seem to get it back. i have already tried logging out and in and its updated to the latest version. i understand that it may still be crawling but it s...

Newbie

The daily mis showed up under the the radio section for a short while and then went missing. can't seem to get it back. i have already tried logging out and in and its updated to the latest version.&...

marlonsphere

Roadie

819 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

How to determine if an album was download as Extreme quality?

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.

Music Fan

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...

CoPilotDaedalus

Music Fan

369 Views

1 replies

0 likes

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  • 1 replies
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How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

Music Fan

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality? 

davegball

Music Fan

400 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Only plays one music and stops

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.

Newbie

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...

Joe

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Galaxy Note 5: Songs not playing when using other apps

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...

Newbie

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...

Joe

Community Legend

351 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't save songs to library

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?

Newbie

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...

Joe

Community Legend

3940 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Connect next song is not correct for large playlists

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...

Newbie

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...

309 Views

0 replies

1 likes

  • 309 Views
  • 0 replies
  • 1 likes

Google cast groups disappeared with version 6.3.0.882

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...

Casual Listener

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...

Srt49

Casual Listener

484 Views

1 replies

0 likes

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  • 1 replies
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Downloaded albums disappeared since last release of Spotify app (version 6.3.0.882 armV7)

Hi Guys,After waking up today my phone (details below) notified me that a new version of Spotify Music was automatically updated through the Google Play Store. The things get weird after this, let me provide You the details.The problem:My downloaded ...

Roadie

Hi Guys, After waking up today my phone (details below) notified me that a new version of Spotify Music was automatically updated through the Google Play Store. The things get weird after this, le...

Alvin_ti4200

Roadie

524 Views

2 replies

1 likes

  • 524 Views
  • 2 replies
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Playing a playlist folder

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am looking for it. On my desktop, i could play the en...

Newbie

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am...

Joe

Community Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Music stops after a few minutes

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1.The Music stops after a few minutes, the Spotify app is open. I must push the play Button and then the music Starts again...

Newbie

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1. The Music stops after a few minutes, the Spotify app is open. I mu...

Joe

Community Legend

984 Views

1 replies

0 likes

  • 984 Views
  • 1 replies
  • 0 likes