Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42003 Views
  • 65 replies
  • 25 likes
  • 42003 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877711 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877711 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26300 Views
  • 4 replies
  • 0 likes
  • 26300 Views
  • 4 replies
  • 0 likes

The music starts skipping by itself PLEASE HELP

As of right now I was trying to listen to my playlists and for some reson the music skips by itself and the song would start only for a second before going mute. I've tried to log out and log in again, and I even uninstalled so I can reinstall again ...

  • Newbie
  • As of right now I was trying to listen to my playlists and for some reson the music skips by itself and the song would start only for a second before going mute. I've tried to log out and log in agai...
  • izzles48
  • Newbie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Update log

Hey guys! I'm writing a technical evaluation of Spotify for my honors comp course and I was wondering if anyone has a changelog/ update log? I've been searching for awhile online, but I can't seem to find one. If there is not one how often does Spoti...

  • Newbie
  • Hey guys! I'm writing a technical evaluation of Spotify for my honors comp course and I was wondering if anyone has a changelog/ update log? I've been searching for awhile online, but I can't seem to...
  • 602 Views
  • 0 replies
  • 1 likes
  • 602 Views
  • 0 replies
  • 1 likes

Spotify stalling on chromecast

Samsung Galaxy S7 Edge with spotify is just NOT working for Chromecast Audio. When I am doing a playback on one of my playlists then it will show up with the album cover, song details etc, somehow though it can all of a sudden skip a track so that it...

  • Casual Listener
  • Samsung Galaxy S7 Edge with spotify is just NOT working for Chromecast Audio.   When I am doing a playback on one of my playlists then it will show up with the album cover, song details etc, s...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Desaparecen listas descargadas

Estaba escuchando mi música de repente se cerro la aplicación y al abrirla de nuevo las listas y albums descargados desaparecieron

  • Visitor
  • Estaba escuchando mi música de repente se cerro la aplicación y al abrirla de nuevo las listas y albums descargados desaparecieron
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Logitech UE Radio + Spotify Connect

Hey, i use a Logitech UE Radio with UE Firmware. I installed the Spotify Plugin and it works. But Spotify connect does not work.I can not see the Radio in the Spotify Android App. Therefor i have to use the UE Radio Display. Compared to the App, its ...

  • Newbie
  • Hey,   i use a Logitech UE Radio with UE Firmware. I installed the Spotify Plugin and it works.   But Spotify connect does not work. I can not see the Radio in the Spotify Android App....
  • Joe
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

No downloaded playlist after SD card removal

After I remove SD from my phone and then put it back, I can't play my music offline. It's showing that my playlist is not downloaded and also my storage changes from SD card to phone storage. Is it normal? It's a little bit annoying for me

  • Casual Listener
  • After I remove SD from my phone and then put it back, I can't play my music offline. It's showing that my playlist is not downloaded and also my storage changes from SD card to phone storage. Is it n...
  • Gintaras
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Downloads showing as internal

I am using android 6.0 on an lg g3. App works fine.. I have an sd card that is an external device so not using adaptive storage. In settings I have set downloads to save to external. But when i check the internal storage in setting it shows spotifiy ...

  • Casual Listener
  • I am using android 6.0 on an lg g3. App works fine.. I have an sd card that is an external device so not using adaptive storage. In settings I have set downloads to save to external. But when i check...
  • Joe
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

LAS CANCIONES PASAN SOLAS

Ayuda por favor! Llevo varios meses utilizando Spotify pero hoy de repente las canciones no suenan, sólo pasan, cuando intento buscar alguna aparece que hay un error, que puedo hacer?

  • Casual Listener
  • Ayuda por favor! Llevo varios meses utilizando Spotify pero hoy de repente las canciones no suenan, sólo pasan, cuando intento buscar alguna aparece que hay un error, que puedo hacer?
  • INeedHelpPlz
  • Casual Listener
  • 1175 Views
  • 1 replies
  • 0 likes
  • 1175 Views
  • 1 replies
  • 0 likes

notification artwork is tiny

since the last update the artwork displayed in the notification bar is tiny - see screenshot

  • Roadie
  • since the last update the artwork displayed in the notification bar is tiny - see screenshot
  • aleastua
  • Newbie
  • 445 Views
  • 4 replies
  • 2 likes
  • 445 Views
  • 4 replies
  • 2 likes

Black text on Black backround

I'm on android lolipop phone lenovo a-7000 and i cant read name of song i'm currently listening to...

  • Newbie
  • I'm on android lolipop phone lenovo a-7000 and i cant read name of song i'm currently listening to...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Solved!! App skipping tracks non stop

The app on my samsung phone always worked fine till this morning when it skips all songs till the very last one (I am on free subscription) that you can't skip and after it plays that track, it starts to skip again.Restarted the device a few times - ...

  • Newbie
  • The app on my samsung phone always worked fine till this morning when it skips all songs till the very last one (I am on free subscription) that you can't skip and after it plays that track, it start...
  • Joe
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Sharing fail

I experience that when I try to share songs from Spotify on mobile, the link that I get won't work and if I share directly to Facebook the link won't work either. Why does this happen?

  • Newbie
  • I experience that when I try to share songs from Spotify on mobile, the link that I get won't work and if I share directly to Facebook the link won't work either. Why does this happen?
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Spotify ins update ..message your device not compatible Samsung y, Gbread spotify 1.0.1.986

B. Troubleshooting Uninstall the Spotify app. Done IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery If you can remove the battery, do so now, then put it back in, then turn your device back on ...

  • Casual Listener
  • B. Troubleshooting Uninstall the Spotify app.  Done IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery If you can remove the b...
  • philsmartsyd
  • Casual Listener
  • 562 Views
  • 4 replies
  • 0 likes
  • 562 Views
  • 4 replies
  • 0 likes

Still the hamburger menu with v6.9.0.1212 armV7

Hi, the Spotify version on my Nexus7 is currently 6.9.0.1212 armV7 and I still don't have the new menu yet. It works pretty well on my smartphone, but I can't point out, why it's not enabled on my tablet. All the problems like that seem to be about h...

  • Casual Listener
  • Hi,   the Spotify version on my Nexus7 is currently 6.9.0.1212 armV7 and I still don't have the new menu yet.  It works pretty well on my smartphone, but I can't point out, why it's...
  • Joe
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

EQ reseting bass boost

When I use the built-in equalizer and set the bass boost and then quit the app (not hearing music and press the return button a few times) the bass boost setting will be reset to the far left when I open the app the next time.

  • Newbie
  • When I use the built-in equalizer and set the bass boost and then quit the app (not hearing music and press the return button a few times) the bass boost setting will be reset to the far left when I ...
  • 337 Views
  • 0 replies
  • 1 likes
  • 337 Views
  • 0 replies
  • 1 likes

Spotify abre e fica com tela preta

Eu abro meu spotify e ele fica com a tela preta segue o link de print

  • Newbie
  • Eu abro meu spotify e ele fica com a tela preta segue o link de print
  • Joaovvv
  • Newbie
  • 22697 Views
  • 5 replies
  • 6 likes
  • 22697 Views
  • 5 replies
  • 6 likes

Spotify in android stops playing after a minute

Hello, I have a:Galaxy S7 EdgeAndroid 6.0.1Spotify 6.9.0.1212 armV7 Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops playing. I need to solve this issue since I listening while I am doing sports. ...

  • Newbie
  • Hello,   I have a: Galaxy S7 Edge Android 6.0.1 Spotify 6.9.0.1212 armV7   Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops play...
  • Catee
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Error page shown when creating a new blank playlist

Steps to reproduce:1. Login to play.spotify.com2. Create a fresh, new playlist3. Observe Expected:No errors displayed Actual:Error page is shown.{code}all.js:3785 Uncaught Error: JavaScript operation errored while performing request. [Cannot read pro...

  • Newbie
  • Steps to reproduce: 1. Login to play.spotify.com 2. Create a fresh, new playlist 3. Observe   Expected: No errors displayed   Actual: Error page is shown. {code} all.js:3785 Unca...
  • Joe
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Half of playlist will not play offline...

I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can i do to fix this? I do not want to cancel my membe...

  • Newbie
  • I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes