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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5475 Views

0 replies

7 likes

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Loading albums/artists takes forever

Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,

Newbie

Dear fellow Spotify'rs,   Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)?   Best regards,  

Joe

Community Legend

2884 Views

1 replies

0 likes

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hard reset on android

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a way to import it so i dont have to re-download a bunc...

Visitor

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a wa...

Harry10932

Casual Listener

631 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Minha conta não fica premium

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...

Newbie

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...

user-removed

Not applicable

360 Views

3 replies

0 likes

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Offline doesnt work. Spotify crashed.

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates from my Samsung S6 Edge.

Casual Listener

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates ...

dieselharley

Casual Listener

499 Views

6 replies

0 likes

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Bugs in latest Spotify App update

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...

Casual Listener

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...

marlonsphere

Roadie

572 Views

3 replies

0 likes

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Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Regular

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...

marlonsphere

Roadie

417 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Regular

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...

Snownightstar16

Regular

577 Views

2 replies

0 likes

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Music stop on redmi

Hey guys. I have a redmi 2 pro and when Im listening a music with Spotify closed (not closed in the background apps) the music Just stop. Always is 2 musics and stop. So i need to open app and play the music. ( Sorry for bad english )

Casual Listener

Hey guys. I have a redmi 2 pro and when Im listening a music with Spotify closed (not closed in the background apps) the music Just stop. Always is 2 musics and stop. So i need to open app and play t...

Kalebes

Casual Listener

1733 Views

4 replies

0 likes

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Sound not working

I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It's getting frustrating now. Im not very phone savvy...

Newbie

I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It...

Alexburkeftw

Regular

361 Views

1 replies

0 likes

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Issues with Cyanogen 13 causing Spotify to crash.

It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes on me and I cannot play a song. has anyone else expe...

Casual Listener

It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes o...

Joe

Community Legend

576 Views

3 replies

0 likes

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when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

Casual Listener

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...

cinderella6291

Casual Listener

430 Views

4 replies

0 likes

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Solved!! Crash

Hey! (First, sorry for my bad english) So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so i open it, it enter spotify, and in that moment instantly exit.) Tha...

Casual Listener

Hey!   (First, sorry for my bad english)   So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so...

GaborGy

Casual Listener

560 Views

2 replies

0 likes

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Can't Log In - Country Does Not Match

I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...

Casual Listener

I recently reinstalled Spotify onto my computer.  After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...

marlonsphere

Roadie

678 Views

6 replies

0 likes

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Spotify incredible slow on Moto X Play, almost unusable

Hello, I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still incredicle slow. starting the app can take up to a minute (maybe lon...

Regular

Hello,     I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still ...

Harry10932

Casual Listener

1642 Views

1 replies

1 likes

  • 1642 Views
  • 1 replies
  • 1 likes

Downloading error message

Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...

Newbie

Hello,   I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...

marlonsphere

Roadie

1080 Views

1 replies

0 likes

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Download offline error

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get deleted and I have to pay for this **bleep**ing **bleep*...

Newbie

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get delet...

marlonsphere

Roadie

257 Views

1 replies

0 likes

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Music starts playing when plugged in to charge

I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and this phone for at least 6 months and it has only j...

Casual Listener

I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and...

Isabutterfly

Visitor

2919 Views

4 replies

0 likes

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Playlist Folders on Android

Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android? I was reading some old posts from 2012, and it appeared that Spotify back then was about to release an Android version that ...

Newbie

Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android?   I was reading some old posts from 2012, and it appeared tha...

Cat68

Newbie

989 Views

2 replies

0 likes

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I have more then enough GB

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

Newbie

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

marlonsphere

Roadie

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes