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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396830 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8472 Views

0 replies

7 likes

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Music not available on my phone but available on my laptop ?

I don't know how to fix this problem.I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soon as I am on my mobile phone, it is unavaible. I trie...

Newbie

I don't know how to fix this problem. I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soo...

Joe

Community Legend

398 Views

1 replies

0 likes

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  • 1 replies
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Cannot play playlist?

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

Newbie

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

238 Views

0 replies

0 likes

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Problemas com login premium family

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

Newbie

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

208 Views

0 replies

0 likes

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Can't download songs for offline

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but it became worse because now I can't download any o...

Casual Listener

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but...

246 Views

0 replies

0 likes

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Sin menu "tu biblioteca"

Hola que tal.Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca".Solamente dice "tu" y llega a mostrar playlist y favoritos, faltando la opción de canciones, tu daily mix, entre otr...

Newbie

Hola que tal. Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca". Solamente dice "tu" y llega a mostrar playlist y favoritos, f...

345 Views

0 replies

0 likes

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Where did my thumbed-up radio tracks go?

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help! Where did my thumbed-up tracks playlist go??

Casual Listener

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help...

Yrrah1

Gig Goer

398 Views

1 replies

0 likes

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BUG: Spotify cannot remember last song without a data connection nor in offline mode

Hi, Before the last update, whenever I entered my car, it remembered the last song. But since the last update, it won't remember the playlist position so it won't be resumed when I don't have signal (as in my garage). It also happens when Spotify is ...

Regular

Hi,   Before the last update, whenever I entered my car, it remembered the last song. But since the last update, it won't remember the playlist position so it won't be resumed w...

DJammyRasta

Newbie

3561 Views

11 replies

8 likes

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Offline songs are deleted

Hi.I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a subscription and I can't hear my songs. What can I do?

Newbie

Hi. I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a s...

279 Views

0 replies

0 likes

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Podcasts not available for me

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotify, but nothing of that is available to me, nor in a...

Newbie

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotif...

Joe

Community Legend

1305 Views

1 replies

1 likes

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Charged for premium but won't update to premium

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

Newbie

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

Jacob

Community Legend

376 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify app not found on 2016 Ford Fiesta Sony Sync radio

Hi, I've had my 2016 Ford Fiesta since July and while I've had minor issues with the Spotify app playing from my Nexus 5x via bluetooth. it's been manageable until now (having to stop the car and open the door and then restart the engine to make the ...

Casual Listener

Hi,   I've had my 2016 Ford Fiesta since July and while I've had minor issues with the Spotify app playing from my Nexus 5x via bluetooth. it's been manageable until now (having to stop the ca...

Sampaul29

Casual Listener

3555 Views

6 replies

0 likes

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Same 20 songs in shuffle

Hey guys,When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library.Thanks

Newbie

Hey guys, When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library. Thanks

269 Views

0 replies

0 likes

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Wrong when playing music

why then if you wanted to listen a songs. a song can not be selected and must wear a shuffle option and should be at a premium upgrade. I can't play music like what i want.

Casual Listener

why then if you wanted to listen a songs. a song can not be selected and must wear a shuffle option and should be at a premium upgrade. I can't play music like what i want.

BowoMT1

Casual Listener

406 Views

2 replies

0 likes

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Spotify use with Bluetooth causes phone to crash.

Hey, I have a Moto-X with android 4.2.2 and an up-to-date spotify app.When I try to play a song while connected to my Bluetooth speaker (a Photive Hydra PH-BTW55) it causes my phone to reboot. This is a new problem as I have used this pair (phone and...

Newbie

Hey, I have a Moto-X with android 4.2.2 and an up-to-date spotify app. When I try to play a song while connected to my Bluetooth speaker (a Photive Hydra PH-BTW55) it causes my phone to reboot. Th...

Julerobb1

Regular

4329 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Won't let me create a new playlist

Everytime I go to create a new playlist it won't let me but let's me adds songs to playlists, been happening for the last week. Have tried uninstalling and then reinstalling the app but same problem happens, anyone able to shed light on why it's doin...

Casual Listener

Everytime I go to create a new playlist it won't let me but let's me adds songs to playlists, been happening for the last week. Have tried uninstalling and then reinstalling the app but same problem ...

TomRead92

Casual Listener

13132 Views

7 replies

4 likes

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Solved!! Album not available

Hello,So there's this album from Nekfeu, which was released 4 days ago. He's à french rapper and immediatly made it to the charts in France. I'm living in Austria and everytime i'm trying to play the album it displays me: ,, non available''. Is this ...

Newbie

Hello, So there's this album from Nekfeu, which was released 4 days ago. He's à french rapper and immediatly made it to the charts in France. I'm living in Austria and everytime i'm trying to play...

Jacob

Community Legend

713 Views

1 replies

0 likes

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Superuser Contribution Listening playlist in order / Android

Hi everybody, I mostly use spotify with Android now. When I play a playlist by selecting the first song spotify *ALWAYS* shuffle the playlist (it never plays the playlist in displayed order). I don't understand why I have the same behavour using or n...

Casual Listener

Hi everybody,   I mostly use spotify with Android now. When I play a playlist by selecting the first song spotify *ALWAYS* shuffle the playlist (it never plays the playlist in displayed order)...

Petaudiere

Casual Listener

446 Views

2 replies

0 likes

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Problems with log in

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

Newbie

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

318 Views

0 replies

0 likes

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Android stereo speaker issue

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, and nothing to rear. i have a rough idea from other p...

Newbie

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, an...

291 Views

0 replies

0 likes

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honor 7: Spotify stops playing... looses connection to sonos and so on...

hi everybody,i am using spotify with my mobile "Honor 7". Sportify manages to play several songs, maybe up to about 15. Then it stopps playing, and the connection to sonos is down. After that Spotify "jumps" from song to song sometimes, sometimes it ...

Newbie

hi everybody, i am using spotify with my mobile "Honor 7". Sportify manages to play several songs, maybe up to about 15. Then it stopps playing, and the connection to sonos is down. After that Spoti...

413 Views

0 replies

2 likes

  • 413 Views
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  • 2 likes