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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107468 Views

26 replies

3 likes

  • 107468 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217423 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217423 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571610 Views

79 replies

3 likes

  • 571610 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470836 Views

577 replies

40 likes

Account
Free
  • 470836 Views
  • 577 replies
  • 40 likes

Unable to add facebook friends

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "sorry something went wrong, please have another go".I...

Newbie

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "so...

user-removed

Not applicable

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Solved!! Library

Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sings, please help me how can i fix it !?

Newbie

Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sing...

silentwingtip

Newbie

969 Views

2 replies

1 likes

  • 969 Views
  • 2 replies
  • 1 likes

Problemas con samsung s6 edge

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar opciones de la batería y lo que leí en los otros pos...

Casual Listener

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar o...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Layout para mobil es terrible

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible.Espero tomen cartas en el asunto a la brevedad, ya que si no puedo navegar libremente of...

Newbie

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible. Espero tomen cartas en el asunto a ...

275 Views

0 replies

1 likes

  • 275 Views
  • 0 replies
  • 1 likes

Spotify stops responding/freezes when playing songs offline

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the app and it happens again. I've even uninstalled and...

Casual Listener

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the ...

spotted13

Casual Listener

3131 Views

5 replies

0 likes

  • 3131 Views
  • 5 replies
  • 0 likes

Spotify always ask to Login every Android restart and shutdown when spotify is on

Dear Spotify,honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offline file can't play anymore. after login, spotify del...

Casual Listener

Dear Spotify, honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offl...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Spotify just dont work anymore

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and that there aint no explanation from spotify how to fi...

Casual Listener

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and th...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Solved!! "My Songs" songs gone

I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2. I believe someone logged into my account accidently and deleted my songs, because I changed the password, logoff a...

Newbie

I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2.   I believe someone logged into my account accidently an...

DiamondLife522

Music Fan

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Songs were available yesterday and today some are greyed out

Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify.

Newbie

Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify. 

DiamondLife522

Music Fan

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Library disappeared

I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've downloaded in the past.I've tried clearing the cach...

Casual Listener

I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've ...

RZ5HFD

Newbie

2726 Views

4 replies

1 likes

  • 2726 Views
  • 4 replies
  • 1 likes

says I have no connection but I'm on 4G

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music.I logged out, restarted the phone and logged in again. It works for about one song then it's th...

Newbie

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music. I logged out, restarted the phone and lo...

Jojocranedavies

Casual Listener

1680 Views

4 replies

1 likes

no data connection
streaming quality
  • 1680 Views
  • 4 replies
  • 1 likes

I cant download my songs from my computer to my phone

I can't download my songs from my computer to my phone.Can anyone help me?

Casual Listener

I can't download my songs from my computer to my phone. Can anyone help me?

VTO

Casual Listener

716 Views

6 replies

0 likes

  • 716 Views
  • 6 replies
  • 0 likes

Playlist sorting

Hi, Using spotify on my pc it works fine & if I add new songs to my list they sync in order if I filter by song or artist & are then in alphabetical order. But if I then go to use spotiify with the same playlist on my phone the newly added songs sit ...

Regular

Hi, Using spotify on my pc it works fine & if I add new songs to my list they sync in order if I filter by song or artist & are then in alphabetical order. But if I then go to use spotiify wi...

Joe

Community Legend

1296 Views

9 replies

0 likes

  • 1296 Views
  • 9 replies
  • 0 likes

Spotify Connect - Same Network - Multiple Accounts

HeyToday I got an error message max download accounts reached. 3 accounts max.I just use 1 account for downloading. I just formatted my phone which used also this spotify account. Can I Remove it somehow? Why didn't it go automatically?Joris

Casual Listener

Hey Today I got an error message max download accounts reached. 3 accounts max. I just use 1 account for downloading. I just formatted my phone which used also this spotify account. Can I Remov...

Joe

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Yeni versiyon donuyor 7.1.0.1025 armv7

Son versiyon kullaniyorum.Sürekli donuyor.Kilitleniyor. Ama müzik çalmaya devam ediyor.Büyük bir sıkıntı.Çok sinir edici bir durum.

Newbie

Son versiyon kullaniyorum. Sürekli donuyor. Kilitleniyor. Ama müzik çalmaya devam ediyor. Büyük bir sıkıntı. Çok sinir edici bir durum.

423 Views

0 replies

1 likes

  • 423 Views
  • 0 replies
  • 1 likes

Your library menu option disappeared

I am using version 7.1.0.1025 armV7, Android 7.1.1 on a Google pixel xl and more cannot find the option to access my library. I also do not have an option to save albums anymore. Screen shots have been attached.Any help is much appreciated!

Regular

I am using version 7.1.0.1025 armV7, Android 7.1.1 on a Google pixel xl and more cannot find the option to access my library. I also do not have an option to save albums anymore. Screen shots have be...

Maxim

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

keeps buffering

I have a HTC One M8 and Spotify just does what ever it wants to....it keeps buffering and now i cant even stop the music. so it is randomly playing for about 2 seconds then nothing for 10 seconds....Ive tried reinstalling the app three times.....Help...

Newbie

I have a HTC One M8 and Spotify just does what ever it wants to.... it keeps buffering and now i cant even stop the music.  so it is randomly playing for about 2 seconds then nothing for 10 sec...

geirhong

Roadie

975 Views

3 replies

1 likes

  • 975 Views
  • 3 replies
  • 1 likes

Spotify causes my Galaxy S7 to crash almost daily.

Like the subject says, Spotify causes my phone to crash several times a week. I believe it's Spotify because it will be the only app running and my phone will crash. At first I thought it was my phone, so I took it in and exchanged it for a new one o...

Visitor

Like the subject says, Spotify causes my phone to crash several times a week. I believe it's Spotify because it will be the only app running and my phone will crash. At first I thought it was my phon...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Downloaded songs keep "undownloading"

Phone model: Sony Xperia Z3, Android Lollipop ver. 5.0.2I have a premium account and downloading songs have been convenient for me especially when I'm on holiday vacation or taking the subway. But lately, all of my saved songs would spontaneous "undo...

Newbie

Phone model: Sony Xperia Z3, Android Lollipop ver. 5.0.2 I have a premium account and downloading songs have been convenient for me especially when I'm on holiday vacation or taking the subway. Bu...

428 Views

0 replies

2 likes

  • 428 Views
  • 0 replies
  • 2 likes