Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I use Samsung S7 When I close down (shut down) spotify app, there is still alive below the clocka playing title as if the spotify app was not closed properly. What should I do please ?
I use Samsung S7 When I close down (shut down) spotify app, there is still alive below the clock a playing title as if the spotify app was not closed properly. What should I do ple...
Community Legend
321 Views
1 replies
0 likes
When I go on the bell notification, all I can see is messages, I've lost the ability so see any new music updates by people I follow. Very annoying as it was the only way to keep up to date.
When I go on the bell notification, all I can see is messages, I've lost the ability so see any new music updates by people I follow. Very annoying as it was the only way to keep up to date.
Newbie
433 Views
2 replies
0 likes
since the latest update yesterday my Ford applink won't find spotify.Anyone else with this issue
since the latest update yesterday my Ford applink won't find spotify. Anyone else with this issue
Not applicable
483 Views
2 replies
1 likes
Hallo zusammen, über die Suchfunktion habe ich leider nichts zu meinen Problem gefunden.Jetzt zu meinen Problem :Immer nach ein paar Monaten meldet sich Spotify (App) auf meinen Sony Xperia Z1 ab und nach dem erneuten Anmelden muss ich alle meine hun...
Hallo zusammen, über die Suchfunktion habe ich leider nichts zu meinen Problem gefunden. Jetzt zu meinen Problem : Immer nach ein paar Monaten meldet sich Spotify (App) auf meinen Sony Xperia Z1 ab...
382 Views
0 replies
2 likes
Baixei o soundhound e vinculei ao spotify, mas abri o app do spotify e continua sem letra da música
Baixei o soundhound e vinculei ao spotify, mas abri o app do spotify e continua sem letra da música
414 Views
0 replies
0 likes
I have set mobile download off. I synched my playlists while on wifi.But during the last three weeks Spotify has downloaded more than 200MB on my data plan! I use it about 30 minutes every week day in my car.Where does that come from?I only have a 50...
I have set mobile download off. I synched my playlists while on wifi. But during the last three weeks Spotify has downloaded more than 200MB on my data plan! I use it about 30 minutes every w...
550 Views
0 replies
1 likes
Hi.Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone.It stops playing much more often if I browse in chrome.Sometimes the app is closed. Sometimes still open and I have to pr...
Hi. Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone. It stops playing much more often if I browse in chrome. Sometim...
Newbie
1081 Views
6 replies
1 likes
Is there an android intent to save the currently played to song my music?
Is there an android intent to save the currently played to song my music?
382 Views
0 replies
2 likes
As the title suggest I'm looking for a way (or 3rd party app) that enables me to use spotify as a jukebox so that if people search and click on a song in will not play but go to the end of a play queue. I know I can ask them to send the song to a cer...
As the title suggest I'm looking for a way (or 3rd party app) that enables me to use spotify as a jukebox so that if people search and click on a song in will not play but go to the end of a play que...
Newbie
1151 Views
3 replies
0 likes
I listen to Spotify on an Amazon Fire while I am at work. I usually listen for a few hours per work day. For at least a few weeks, but maybe longer, I have been subjected to the same songs over and over and over day after day. I have had Spotify set ...
I listen to Spotify on an Amazon Fire while I am at work. I usually listen for a few hours per work day. For at least a few weeks, but maybe longer, I have been subjected to the same songs over and o...
Community Legend
1289 Views
4 replies
1 likes
I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone and switched off and on my wifi router. Problem per...
I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone ...
Newbie
857 Views
1 replies
1 likes
version 7.0.0.1369android 4.2.2 No bottom bar. Why?
version 7.0.0.1369 android 4.2.2 No bottom bar. Why?
Casual Listener
377 Views
1 replies
0 likes
1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not have heard that playlists or mixtapes as I sometime...
1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not ...
Music Fan
830 Views
3 replies
1 likes
I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, delete & download app again, clear app data. Nothin...
I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, ...
Community Legend
854 Views
8 replies
0 likes
I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....
I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....
Spotify Star
288 Views
1 replies
1 likes
Today, out of nowhere, all my songs (most of them just online) disappeared from my saved songs! But only in my cell phone, because when I log in with my computer they are there! What happend?My phone is a Moto G third generation.
Today, out of nowhere, all my songs (most of them just online) disappeared from my saved songs! But only in my cell phone, because when I log in with my computer they are there! What happend...
Community Legend
383 Views
1 replies
0 likes
I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))
I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))
Community Legend
14249 Views
3 replies
1 likes
I am using the app on my Samsung galaxy s7. For about a week if i search for something in a playlist that search will keep flashing up even after ive deleted it until it eventually crashes. This bug does not carry across playlists.After the recent up...
I am using the app on my Samsung galaxy s7. For about a week if i search for something in a playlist that search will keep flashing up even after ive deleted it until it eventually crashes. This bug ...
Community Legend
455 Views
1 replies
0 likes
I have a zte zmax. I downloaded the app this morning, signed up, everything normal. As soon as I tried to stream the app just stops and closes out. I tried to uninstall, & installed it again but it didn't work. Restarted the device and nothing. Any s...
I have a zte zmax. I downloaded the app this morning, signed up, everything normal. As soon as I tried to stream the app just stops and closes out. I tried to uninstall, & installed it again but ...
Community Legend
763 Views
4 replies
0 likes
Hi, my name's Brandon.I have a problem, recently I downloaded different "playlist". I chose to be downloaded in the "SD". The internal memory of my Samsung is 5 GB, therefore it is not possible to download my songs there. The problem is that when I f...
Hi, my name's Brandon. I have a problem, recently I downloaded different "playlist". I chose to be downloaded in the "SD". The internal memory of my Samsung is 5 GB, therefore it is not possible to ...
Casual Listener
1566 Views
6 replies
0 likes
