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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1113 Views
  • 0 replies
  • 4 likes

# Device limit message when I removed all other devices!

Hey,im still recieving a message stating i have added another device to go over my limit but i removed all devices from my account.Its very annoying!Any ideas hot to fix this?

  • Newbie
  • Hey, im still recieving a message stating i have added another device to go over my limit but i removed all devices from my account. Its very annoying! Any ideas hot to fix this?
  • Joe
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

First time user.

I just downloaded the app for the first time. Signed up and everything. Whenever I click on anything the app closes. Why is that?

  • Casual Listener
  • I just downloaded the app for the first time. Signed up and everything. Whenever I click on anything the app closes. Why is that?
  • acalvin61408
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Spotify still pending when phone is on standby mode

I use Samsung S7 When I close down (shut down) spotify app, there is still alive below the clocka playing title as if the spotify app was not closed properly. What should I do please ?

  • Newbie
  • I use Samsung S7   When I close down (shut down) spotify app, there is still alive below the clock a playing title as if the spotify app was not closed properly.   What should I do ple...
  • Joe
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Lost bell notification.

When I go on the bell notification, all I can see is messages, I've lost the ability so see any new music updates by people I follow. Very annoying as it was the only way to keep up to date.

  • Casual Listener
  • When I go on the bell notification, all I can see is messages, I've lost the ability so see any new music updates by people I follow. Very annoying as it was the only way to keep up to date.
  • tedwenn
  • Newbie
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Ford applink issues

since the latest update yesterday my Ford applink won't find spotify.Anyone else with this issue

  • Visitor
  • since the latest update yesterday my Ford applink won't find spotify. Anyone else with this issue
  • user-removed
  • Not applicable
  • 482 Views
  • 2 replies
  • 1 likes
  • 482 Views
  • 2 replies
  • 1 likes

Erneutes downloaden der Lieder

Hallo zusammen, über die Suchfunktion habe ich leider nichts zu meinen Problem gefunden.Jetzt zu meinen Problem :Immer nach ein paar Monaten meldet sich Spotify (App) auf meinen Sony Xperia Z1 ab und nach dem erneuten Anmelden muss ich alle meine hun...

  • Newbie
  • Hallo zusammen, über die Suchfunktion habe ich leider nichts zu meinen Problem gefunden. Jetzt zu meinen Problem : Immer nach ein paar Monaten meldet sich Spotify (App) auf meinen Sony Xperia Z1 ab...
  • 380 Views
  • 0 replies
  • 2 likes
  • 380 Views
  • 0 replies
  • 2 likes

não tem letras nas músicas mesmo com soundhound

Baixei o soundhound e vinculei ao spotify, mas abri o app do spotify e continua sem letra da música

  • Newbie
  • Baixei o soundhound e vinculei ao spotify, mas abri o app do spotify e continua sem letra da música
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Spotify will use my mobile data plan even thouth I disabled it!

I have set mobile download off. I synched my playlists while on wifi.But during the last three weeks Spotify has downloaded more than 200MB on my data plan! I use it about 30 minutes every week day in my car.Where does that come from?I only have a 50...

  • Casual Listener
  • I have set mobile download off.  I synched my playlists while on wifi. But during the last three weeks Spotify has downloaded more than 200MB on my data plan! I use it about 30 minutes every w...
  • 549 Views
  • 0 replies
  • 1 likes
  • 549 Views
  • 0 replies
  • 1 likes

Spotify stopping randomly

Hi.Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone.It stops playing much more often if I browse in chrome.Sometimes the app is closed. Sometimes still open and I have to pr...

  • Casual Listener
  • Hi. Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone. It stops playing much more often if I browse in chrome. Sometim...
  • Dvignos
  • Newbie
  • 1069 Views
  • 6 replies
  • 1 likes
  • 1069 Views
  • 6 replies
  • 1 likes

Intent to save the currently played song?

Is there an android intent to save the currently played to song my music?

  • Regular
  • Is there an android intent to save the currently played to song my music?
  • 380 Views
  • 0 replies
  • 2 likes
  • 380 Views
  • 0 replies
  • 2 likes

Auto add songs to playlist instead of playing right away

As the title suggest I'm looking for a way (or 3rd party app) that enables me to use spotify as a jukebox so that if people search and click on a song in will not play but go to the end of a play queue. I know I can ask them to send the song to a cer...

  • Regular
  • As the title suggest I'm looking for a way (or 3rd party app) that enables me to use spotify as a jukebox so that if people search and click on a song in will not play but go to the end of a play que...
  • Colster
  • Newbie
  • 1144 Views
  • 3 replies
  • 0 likes
  • 1144 Views
  • 3 replies
  • 0 likes

Same set of songs plays every day. Did I break Spotify?

I listen to Spotify on an Amazon Fire while I am at work. I usually listen for a few hours per work day. For at least a few weeks, but maybe longer, I have been subjected to the same songs over and over and over day after day. I have had Spotify set ...

  • Regular
  • I listen to Spotify on an Amazon Fire while I am at work. I usually listen for a few hours per work day. For at least a few weeks, but maybe longer, I have been subjected to the same songs over and o...
  • crematedman
  • Community Legend
  • 1274 Views
  • 4 replies
  • 1 likes
  • repeating artists
    repeating songs
    shuffle
  • 1274 Views
  • 4 replies
  • 1 likes

Android spotify connect not working for DENON Heos

I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone and switched off and on my wifi router. Problem per...

  • Newbie
  • I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone ...
  • elizas
  • Newbie
  • 849 Views
  • 1 replies
  • 1 likes
  • 849 Views
  • 1 replies
  • 1 likes

Why is my menu bar still on the left

version 7.0.0.1369android 4.2.2 No bottom bar. Why?  

  • Casual Listener
  • version 7.0.0.1369 android 4.2.2   No bottom bar. Why?    
  • River1910
  • Casual Listener
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

3 problems with the app right now

1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not have heard that playlists or mixtapes as I sometime...

  • Music Fan
  • 1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not ...
  • ArcticMe
  • Music Fan
  • 816 Views
  • 3 replies
  • 1 likes
  • Android
  • 816 Views
  • 3 replies
  • 1 likes

Offline with full wifi

I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, delete & download app again, clear app data. Nothin...

  • Visitor
  • I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, ...
  • Catee
  • Community Legend
  • 850 Views
  • 8 replies
  • 0 likes
  • 850 Views
  • 8 replies
  • 0 likes

Message.

I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....

  • Regular
  • I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

All my Songs are gone (online and offline) from cell phone

Today, out of nowhere, all my songs (most of them just online) disappeared from my saved songs! But only in my cell phone, because when I log in with my computer they are there! What happend?My phone is a Moto G third generation.

  • Newbie
  • Today, out of nowhere, all my songs (most of them just online) disappeared from my saved songs! But only in my cell phone, because when I log in with my computer they are there!   What happend...
  • Joe
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Turn off Equalizer on a Samsung device

I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))

  • Casual Listener
  • I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))
  • Joe
  • Community Legend
  • 14225 Views
  • 3 replies
  • 1 likes
  • 14225 Views
  • 3 replies
  • 1 likes