Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?
I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?
Roadie
334 Views
1 replies
0 likes
After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..
After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..
Roadie
374 Views
1 replies
0 likes
Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem .My 4G Is On I Can Access the playlist online My Download Settings are on ( Cellular Download Option is on )But yet it won't download...
Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem . My 4G Is On I Can Access the playlist online My Download Settings are on...
Community Legend
1136 Views
11 replies
0 likes
I have many songs in my play list . I'm not a subscriber. This music is already downloaded. I want to listen to my playlist . But all it will do is let me listen in shuffle. How do I listen to what I want.
I have many songs in my play list . I'm not a subscriber. This music is already downloaded. I want to listen to my playlist . But all it will do is let me listen in shuffle. How do I listen to what I...
Community Legend
400 Views
2 replies
0 likes
all my downloaded music (execpt the one playlist I just downloaded) just disappeared after my device died. I have a feeling it may be more htc's fault then spotify but I feel like there could be a way to detect then undo this bug?
all my downloaded music (execpt the one playlist I just downloaded) just disappeared after my device died. I have a feeling it may be more htc's fault then spotify but I feel like there could be a wa...
Newbie
2484 Views
5 replies
0 likes
It really bothers me that the only queue option for Android is "Add to up next", because when i queue i usually wan't to queue 3-4 songs. And with add to up next, each song i add erase one another. Please make queue option for Android.. Thanks
It really bothers me that the only queue option for Android is "Add to up next", because when i queue i usually wan't to queue 3-4 songs. And with add to up next, each song i add erase one another. P...
Regular
910 Views
3 replies
0 likes
The day the Daily Mix feature was rolled out to me, it produced four mixes. This was almost two weeks ago, and the songs on the daily mixes have not changed at all. This is especially frustrating because while two of the mixes do reflect my music tas...
The day the Daily Mix feature was rolled out to me, it produced four mixes. This was almost two weeks ago, and the songs on the daily mixes have not changed at all. This is especially frustrating bec...
Roadie
8731 Views
1 replies
2 likes
I have a One Plus X, and when I woke up this morning I was propted with a new firmware upgrade for Oxygen OS. I downloaded the new firmware. After rebooting my phone, I went to use spotify, only to discover that most of my music had been unsaved. FIr...
I have a One Plus X, and when I woke up this morning I was propted with a new firmware upgrade for Oxygen OS. I downloaded the new firmware. After rebooting my phone, I went to use spotify, only to d...
Roadie
330 Views
1 replies
0 likes
I have a android, galaxyou S7 (I am a Premium user) Recently songs have either stopped playing half way through or songs that I've had have been "unable to play". I've read reinstalling the app can fix this issue. My concern is will I lose my saved s...
I have a android, galaxyou S7 (I am a Premium user) Recently songs have either stopped playing half way through or songs that I've had have been "unable to play". I've read reinstalling the app can f...
Roadie
918 Views
2 replies
0 likes
I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to next song, the audio mutes, but the player keeps going forward. I have to...
I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to ne...
Regular
2801 Views
5 replies
0 likes
Over the last few months, I have been having problems when using spotify and other apps such as runkeeper or waze. If i'm listening to music, spotify will audio duck when I receiver a notification from either of these apps, but the sound from the not...
Over the last few months, I have been having problems when using spotify and other apps such as runkeeper or waze. If i'm listening to music, spotify will audio duck when I receiver a notification fr...
Community Legend
522 Views
1 replies
1 likes
La música que descargo de spotify se está guardando directamente en la música de mi teléfono (android), tengo entendido que no debería de ser así y además no quiero porque me quedaría sin espacio. ¿Cómo puedo evitar que se guarde en mi teléfono, o es...
La música que descargo de spotify se está guardando directamente en la música de mi teléfono (android), tengo entendido que no debería de ser así y además no quiero porque me quedaría sin espacio. ¿C...
226 Views
0 replies
0 likes
Hey. Where can i find equaliser on my huawei p9? It is not where it was on my samsung phone
Hey. Where can i find equaliser on my huawei p9? It is not where it was on my samsung phone
Community Legend
1010 Views
1 replies
0 likes
Spotify app on my Android keeps crashing everytime I'm in the underground. It didn't do this before, why ishould it happening now?
Spotify app on my Android keeps crashing everytime I'm in the underground. It didn't do this before, why ishould it happening now?
Community Legend
486 Views
1 replies
0 likes
Hi,Everytime that I'm listening Playlists or albums and using other Apps or just Standby my phone, It doesnt change automatically the song and I've to open Spotify for it to happen.How can I do?I obviuosly have Premium.
Hi, Everytime that I'm listening Playlists or albums and using other Apps or just Standby my phone, It doesnt change automatically the song and I've to open Spotify for it to happen. How can I do? ...
Community Legend
483 Views
3 replies
0 likes
When I search for an album on my mobile phone through my free Spotify account and then try to play it, it only plays one song from the album and then starts playing suggested songs from the same artist. This doesn't happen on my computer or tablet. I...
When I search for an album on my mobile phone through my free Spotify account and then try to play it, it only plays one song from the album and then starts playing suggested songs from the same arti...
Gig Goer
624 Views
3 replies
0 likes
Brief description of the issue: A few days ago I noticed the lower registers of my music sounding less full and distorted. I've narrowed it down to the Spotify app, as I've tried other music apps and they sound fine, just the Spotify app sounds bad. ...
Brief description of the issue: A few days ago I noticed the lower registers of my music sounding less full and distorted. I've narrowed it down to the Spotify app, as I've tried other music apps and...
Casual Listener
7328 Views
13 replies
1 likes
I am using a Galaxy S7:So when I am using the rating option (thumbs up/thumbs down) between songs it does not reset for the next song. I mean If I rate a Daft Punk some as a "thumbs up" then skip to a Korn song the "thumbs up" doesn't go away. It is ...
I am using a Galaxy S7: So when I am using the rating option (thumbs up/thumbs down) between songs it does not reset for the next song. I mean If I rate a Daft Punk some as a "thumbs up" then skip t...
Gig Goer
273 Views
1 replies
0 likes
I can't play the song I added from Local Data although I've downloaded the playlist!
I can't play the song I added from Local Data although I've downloaded the playlist!
Gig Goer
274 Views
1 replies
0 likes
