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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387647 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't download Spotify on Mac Sierra v10.12

Hi. Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a message saying 'Dowload failed. Retrying in 4s'... or however man...

Casual Listener

Hi.   Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a messa...

elfurioso

Casual Listener

553 Views

3 replies

0 likes

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Cannot create Playlist on android

For some reason, spotify will no longer allow me to create a Playlist. I've tried two different ways with no luck. It allows me to enter the Playlist name, click save/go bit then won't complete the process. I have to back out of it and it never saves...

Newbie

For some reason, spotify will no longer allow me to create a Playlist. I've tried two different ways with no luck. It allows me to enter the Playlist name, click save/go bit then won't complete the p...

Joe

Community Legend

369 Views

2 replies

0 likes

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Spotify Freezing

Spotify freezing after changing song while another song is downloading.It happen more than 2 times after changes ( I mean new interface).So this is my problem and what should I do for this!?

Casual Listener

Spotify freezing after changing song while another song is downloading.It happen more than 2 times after changes ( I mean new interface).So this is my problem and what should I do for this!?

Nico

Community Legend

345 Views

1 replies

0 likes

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Android Auto Issue

I have an HTC One (M9) and am having a weird issue. I can connect my phone to my 16 GTI and use Android Auto. The connection works ok until I open Spotiy from the AA menu. Once opened, AA loses its data conection from my phone. The usb config goes fr...

Casual Listener

I have an HTC One (M9) and am having a weird issue. I can connect my phone to my 16 GTI and use Android Auto. The connection works ok until I open Spotiy from the AA menu. Once opened, AA loses its d...

323 Views

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Cant create new playlists

I cant create new playlists, i go to playlists and click on "new playlist" then i name it and when i click on "create" nothing happens, i cant even rename an old playlist. Samsung Galaxy S7 edge, Android 6.0.1 touch wiz or Nova I have reinstalld Spot...

Music Fan

I cant create new playlists, i go to playlists and click on "new playlist" then i name it and when i click on "create" nothing happens, i cant even rename an old playlist.   Samsung Galaxy S7 ...

Stemag64

Music Fan

1452 Views

5 replies

0 likes

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App causes static while playing music - Damage to headset.

While listening to my spotify playlist; the app will glitch out and cause static. I had switched out with four different headsets and damaged two of them. I had also listened to an alternative app for music to make sure it wasn't my phone, and I can ...

Roadie

While listening to my spotify playlist; the app will glitch out and cause static. I had switched out with four different headsets  and damaged two of them. I had also listened to an alternative ...

Quentarus

Roadie

363 Views

1 replies

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Some of my songs downloaded songs won't play offline

I have Spotify premium. All of my songs are downloaded as are all of my playlists. I was listening to my musical playlist on shuffle offline and everything was going good but then for some reason seasons of love from rent wouldn't play. I took it off...

Newbie

I have Spotify premium. All of my songs are downloaded as are all of my playlists. I was listening to my musical playlist on shuffle offline and everything was going good but then for some reason sea...

206 Views

0 replies

0 likes

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I cannot transfer local mp3 to spotify

So I have spotify premium for around 2 years now, i love it. Anyways ive moved to go to college (in Dorms) and the network runs from a domain. i can sync spotify songs that are from spotify, however i cannot sync local files like i used to be able to...

Casual Listener

So I have spotify premium for around 2 years now, i love it. Anyways ive moved to go to college (in Dorms) and the network runs from a domain. i can sync spotify songs that are from spotify, however ...

Joe

Community Legend

461 Views

3 replies

0 likes

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Need to log in on every reboot, offline lists gone

Hi!I have a big problem with Spotify on my Nexus 7 (2013), everytime i reboot the tablet, i need to log in again in Spotify and all offline lists needs to be redownloaded. I have searched far and wide and tried everything, and it has basically made S...

Newbie

Hi! I have a big problem with Spotify on my Nexus 7 (2013), everytime i reboot the tablet, i need to log in again in Spotify and all offline lists needs to be redownloaded.   I have searched ...

222 Views

0 replies

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This song is not available.

This is infuriating. Everything is fine when I'm on WiFi at home, but as soon as I turn off WiFi literally everything is unplayable. I get the "This song is not available." on EVERYTHING that is not stored on my phone. I've updated Spotify, restarted...

Casual Listener

This is infuriating. Everything is fine when I'm on WiFi at home, but as soon as I turn off WiFi literally everything is unplayable. I get the "This song is not available." on EVERYTHING that is not ...

Trav110

Casual Listener

495 Views

3 replies

0 likes

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Downloaded songs being deleted

Whenever I close the app on my Lenovo c2 whatever I have downloaded is instantly deleted. It is a new phone so I am trying new things but I have tried on both internal memory and sd card.

Newbie

Whenever I close the app on my Lenovo c2 whatever I have downloaded is instantly deleted. It is a new phone so I am trying new things but I have tried on both internal memory and sd card.

224 Views

0 replies

0 likes

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Spotify Stops Responding to Bose Headphones

Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the headphones can control Spotify, pause/skip etc, but a...

Casual Listener

Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the he...

wahinson

Newbie

2513 Views

2 replies

1 likes

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I can not get Spotify to work on media box (android)

I downloaded the music addon - spotify. I went into spotify online on box and opened my spotify account. Went back into kodi and it is not linking my account.I have premium on my computer and android phone - no problems.

Newbie

I downloaded the music addon - spotify. I went into spotify online on box and opened my spotify account. Went back into kodi and it is not linking my account.I have premium on my computer and android...

334 Views

0 replies

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Pay by mobile not showing

I'm using Samsung Galaxy S5, and I can't seem to pay by mobile. Yes, Globe is supported by Spotify's pay by mobile yet I can't see it in the payment options.

Newbie

I'm using Samsung Galaxy S5, and I can't seem to pay by mobile. Yes, Globe is supported by Spotify's pay by mobile yet I can't see it in the payment options.

572 Views

0 replies

0 likes

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Track not available for all Playlist that are not downloaded

Hey guys,I have spotify premium on my s7 and note 5 it was working fine until 2 days ago.Now it keeps saying "track not available" for any track that isnt downloaded for offline mode.I have tried logging off and back in and reinstalling the app but i...

Newbie

Hey guys, I have spotify premium on my s7 and note 5 it was working fine until 2 days ago. Now it keeps saying "track not available" for any track that isnt downloaded for offline mode. I ha...

186 Views

0 replies

0 likes

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No reproduce música importada.

Hola.Espero que puedan ayudarme con este problema y es que Spotify ya no reproduce canciones que tengo importadas, pasa como cuando se va el internet y se queda reproduciendo una canción a medias, la barra que mide el tiempo de reproducción sigue ava...

Newbie

Hola. Espero que puedan ayudarme con este problema y es que Spotify ya no reproduce canciones que tengo importadas, pasa como cuando se va el internet y se queda reproduciendo una canción a medias, ...

261 Views

0 replies

0 likes

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DOWNLOADED SONGS ALWAYS BEING REMOVED

Hello I'm using my Huawei P9 plus, and I'm a premium user. I have downloaded all the saved songs but every one or two days it will be "undownloaded" and I have to keep downloading every songs in my library all the time and to use my cellar network to...

Newbie

Hello I'm using my Huawei P9 plus, and I'm a premium user. I have downloaded all the saved songs but every one or two days it will be "undownloaded" and I have to keep downloading every songs in my l...

340 Views

0 replies

2 likes

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Solved!! "You've already created an account with this email address." - Won't let me log into my account.

Homepage - I clicked on "Log In" and entered my account info. However getting message below: "You've already created an account with this email address." Already tried to uninstall/reinstall - still same message.

Casual Listener

Homepage - I clicked on "Log In"  and entered my account info.  However getting message below:  "You've already created an account with this email address."  Already tried to u...

Johndoc41

Newbie

1346 Views

4 replies

1 likes

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Spotify not working

My spotify isn't working or playing at all when i use my mobile internet but will only play on wifi what do i do?

Newbie

My spotify isn't working or playing at all when i use my mobile internet but will only play on wifi what do i do?

239 Views

0 replies

0 likes

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