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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 827 Views
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  • 4 likes

Superuser Contribution All songs gone

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download all of my songs again. I tried looking for solutions ...

  • Casual Listener
  • So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download al...
  • RodrigoPalma
  • Roadie
  • 527 Views
  • 5 replies
  • 0 likes
  • 527 Views
  • 5 replies
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Superuser Contribution "Song not available"

Lately when I have been playing Spotify it will only play a few songs from playlist and/or artists. If I try some songs it will say "Song not available". Isn't that the point of paying for Spotify monthly? I don't have the battery save on and often e...

  • Newbie
  • Lately when I have been playing Spotify it will only play a few songs from playlist and/or artists. If I try some songs it will say "Song not available". Isn't that the point of paying for Spotify mo...
  • RodrigoPalma
  • Roadie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
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Superuser Contribution Music storage

I wanna know if there is a option to save my music. Where I save a on a SD card and be able to play it on different devices. I have a dj program and I would like use the music on my Spotify app but even when I chose to save my music on my SD card It ...

  • Casual Listener
  • I wanna know if there is a option to save my music. Where I save a on a SD card and be able to play it on different devices. I have a dj program and I would like use the music on my Spotify app but e...
  • RodrigoPalma
  • Roadie
  • 498 Views
  • 3 replies
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  • 498 Views
  • 3 replies
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Superuser Contribution Song tracks 'are not available'

Been having a problem with Spotify on my Samsung galaxy s7. I can listen to tracks that i've downloaded in offline mode, and listen to tracks when I have wifi, but when I am driving or out for a work and try to search a song, it says the track is not...

  • Newbie
  • Been having a problem with Spotify on my Samsung galaxy s7. I can listen to tracks that i've downloaded in offline mode, and listen to tracks when I have wifi, but when I am driving or out for a work...
  • RodrigoPalma
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month advertising

Good morning, I would like to know that I paid the spotify through the promotion that was sent by email for 3 months but it was not 3 months but 1 month I would like to be explained

  • Newbie
  • Good morning, I would like to know that I paid the spotify through the promotion that was sent by email for 3 months but it was not 3 months but 1 month I would like to be explained
  • RodrigoPalma
  • Roadie
  • 354 Views
  • 2 replies
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  • 354 Views
  • 2 replies
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Problem with android spotify and ethernet?

I have an android media player (same as this one http://www.ebay.com/itm/M8-Amlogic-S802-Quad-Core-Android-4-4-Smart-TV-Box-XBMC-Media-Player-4K-Miracast-/321394931557 ) and have noticed that whenever I select a playlist for offline it will just say ...

  • Casual Listener
  • I have an android media player (same as this one http://www.ebay.com/itm/M8-Amlogic-S802-Quad-Core-Android-4-4-Smart-TV-Box-XBMC-Media-Player-4K-Miracast-/321394931557 ) and have noticed that wh...
  • franz5
  • Casual Listener
  • 2254 Views
  • 8 replies
  • 0 likes
  • 2254 Views
  • 8 replies
  • 0 likes

Devialet Phantom ethernet connect

I have a Devialet Phantom. When having the Phantom hooked up by ethernet I cannot connect via the android spotify app (the Phantom is not on the list of devices). If I setup the phantom using wifi I can connect. I really would prefer to be using the ...

  • Casual Listener
  • I have a Devialet Phantom. When having the Phantom hooked up by ethernet I cannot connect via the android spotify app (the Phantom is not on the list of devices). If I setup the phantom using wifi I ...
  • franz5
  • Casual Listener
  • 2928 Views
  • 7 replies
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  • 2928 Views
  • 7 replies
  • 0 likes

Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding mybluetooth device ?!? Samsung "own" music is playing ok. device is Logitech Bluetooth Audio Adapter

  • Newbie
  • Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding my bluetooth device ?!?  Samsung "own" music is playing ok.  device is Logitech Bluetooth Audio Adapter...
  • Joe
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
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Androide

No puedo cambiar de canciones en la pantalla de bloqueo Huawei mate 8

  • Newbie
  • No puedo cambiar de canciones en la pantalla de bloqueo Huawei mate 8
  • 288 Views
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  • 288 Views
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I made a purchase but it came incorrect

I made the adhesion of the promotion 1.99 for 3 months joined today 29/11/16 I made the cancellation to not come charging the other months because I will only be without internet during this period but the validity is until 2/28/17, and already I rec...

  • Newbie
  •   I made the adhesion of the promotion 1.99 for 3 months joined today 29/11/16 I made the cancellation to not come charging the other months because I will only be without internet during this ...
  • Joe
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! 3 Problems in the app right now

1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not have heard that playlists or mixtapes as I sometime...

  • Music Fan
  • 1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not ...
  • Joe
  • Community Legend
  • 505 Views
  • 1 replies
  • 2 likes
  • 505 Views
  • 1 replies
  • 2 likes

Solved!! Is it Possible To Listen A Song That Spotify Don't Have In Android?

I did have a song that I added to my library via using local file. But it doesn't download in my Android device. They're on same wi-fi. It says waiting to download but It doesn't. When O try to play it says "This song is not available" I can listen o...

  • Casual Listener
  • I did have a song that I added to my library via using local file. But it doesn't download in my Android device. They're on same wi-fi. It says waiting to download but It doesn't. When O try to play ...
  • Joe
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Premium in my telephone

Hey, I have the Spotify premium account installed on my laptop, but when I download the app in my telephone it isn't premium, do I have to pay twice? How can I make my Spotify telephone app premium too?

  • Visitor
  • Hey, I have the Spotify premium account installed on my laptop, but when I download the app in my telephone it isn't premium, do I have to pay twice? How can I make my Spotify telephone app premium t...
  • Victor1963
  • Newbie
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
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Music stops when using any other app or going to home screen

I've been a premium user for a few months and it has always worked great until a few weeks ago. Now, when using Spotify, I am unable to use my phone for anything else if I want to listen to music. I start music, but when I try to go to my homescreen ...

  • Newbie
  • I've been a premium user for a few months and it has always worked great until a few weeks ago. Now, when using Spotify, I am unable to use my phone for anything else if I want to listen to music. I ...
  • 204 Views
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  • 204 Views
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Spotify pauses randomly on my Samsung Galaxy 7 edge

Hey there I started to experience a problem after Spotify update. It stops playing randomly and starts after a while or sometimes doesn't start. Even though I can see it on background that Spotify is playing but there is no sound at all. I have tried...

  • Newbie
  • Hey there 🙂 I started to experience a problem after Spotify update. It stops playing randomly and starts after a while or sometimes doesn't start. Even though I can see it on background that Spot...
  • Stephanmeuwsen
  • Newbie
  • 314 Views
  • 1 replies
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  • 314 Views
  • 1 replies
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problem viewing song in xiaomi redmi note 4

hello,i got a new phone and now when i clkic on a playlist that my account is following (downleded or not), the songs dosent show. insted it opens the popup menu that lets you download or undownload, follow' share ats.. (pic attached).i tried to canc...

  • Casual Listener
  • hello, i got a new phone and now when i clkic on a playlist that my account is following (downleded or not), the songs dosent show. insted it opens the popup menu that lets you download or undownloa...
  • liranbz23
  • Casual Listener
  • 989 Views
  • 2 replies
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  • 989 Views
  • 2 replies
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Android Auto and Amazon Echo interactions

I am seeing a weird long-distance interaction between Spotify on Amazon Echo and Spotify on Android Auto. I have an Amazon echo device at my home connected to my spotify account and my cell phone logged into the same account. When driving I have my p...

  • Newbie
  • I am seeing a weird long-distance interaction between Spotify on Amazon Echo and Spotify on Android Auto.   I have an Amazon echo device at my home connected to my spotify account and my cell ...
  • 323 Views
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  • 323 Views
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Superuser Contribution Songs marked as download but aren't

HiI have a premium account so I can sync/download playlist.It works for most tracks but for some, the player juste doesn't start or stops in the middle of a song or keeps going (time is passing and it's in play mode) but no sound is coming out. If I ...

  • Casual Listener
  • Hi I have a premium account so I can sync/download playlist. It works for most tracks but for some, the player juste doesn't start or stops in the middle of a song or  keeps going (time is pas...
  • TheDoz
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Spotify playing automatically on bluetooth

This is VERY annoying. Every time I enter my car, spotify overrides other apps (such as podcasts) and start playing automatically.This issue has been described here also https://community.spotify.com/t5/Android/Disable-auto-play-on-Android-app/td-p/7...

  • Casual Listener
  • This is VERY annoying. Every time I enter my car, spotify overrides other apps (such as podcasts) and start playing automatically. This issue has been described here also https://community.spotify...
  • 240 Views
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  • 240 Views
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