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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35396 Views
  • 64 replies
  • 25 likes
  • 35396 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873814 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873814 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25514 Views
  • 3 replies
  • 0 likes
  • 25514 Views
  • 3 replies
  • 0 likes

Radio function and Google Home

When using the functionality Radio I see"More numbers are charged while you listen"This does not function i.c.m. Chromecast Audio / Google Home.There are not loaded more numbers.When playing "Your Daily Mix" the same problem.(Using Samsung tablet and...

  • Newbie
  • When using the functionality Radio I see "More numbers are charged while you listen" This does not function i.c.m. Chromecast Audio / Google Home. There are not loaded more numbers. When playing ...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cobraram o premium mas sou free

Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instalei...já verifiquei se tenho mais de 1 conta....

  • Casual Listener
  • Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instal...
  • Deb90
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Volume increase when switching songs and unpausing music (Stock Galaxy S6)

I have a stock Galaxy S6. Newest versions of Android and Spotify, but this problem has been occurring since I got the phone last spring.When I switch tracks, Spotify amps the volume up to shrieking levels for a second or so before regulating itself. ...

  • Newbie
  • I have a stock Galaxy S6. Newest versions of Android and Spotify, but this problem has been occurring since I got the phone last spring. When I switch tracks, Spotify amps the volume up to shrieki...
  • Crnchee
  • Newbie
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Occupied space on my phone; I have removed tracks. But no change.

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded tracks on spotify. I am afraid I should stop being a perm...

  • Newbie
  • I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded t...
  • iklemp
  • Music Fan
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Mixtapes stuck on last song

All my Mixtapes are stuck on the last song and not loading more song as it plays along. All the Mixtapes also haven't changed their songs in a week. Might have something to do with listening to the Mixtapes through the Desktop Client or Sonos, since ...

  • Music Fan
  • All my Mixtapes are stuck on the last song and not loading more song as it plays along. All the Mixtapes also haven't changed their songs in a week.   Might have something to do with listening...
  • iklemp
  • Music Fan
  • 479 Views
  • 2 replies
  • 0 likes
  • Android
    Mixtapes
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloading offline music every month!!!

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gone again. This is really driving me up the wall, to ...

  • Casual Listener
  • Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gon...
  • jaidenthomas
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • Account
  • 532 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashes a few seconds after start up.

Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped."This happened on my desktop awhile ag but a reinstall fixed that issue.I have tried deleting cache, reinstaling...

  • Casual Listener
  • Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped." This happened on my desktop awhile ag but a reinstall fixe...
  • skittles99
  • Casual Listener
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Bug?] Spotify resets/loses the last played song in a playlist

If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in the playlist/queue. What's interesting is that when I...

  • Newbie
  • If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in th...
  • Sophia
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stockage de la musique sur le portable

L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer une playlist téléchargée et les musiques sont rest...

  • Newbie
  • L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer...
  • Sophia
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing

Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!

  • Newbie
  • Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!
  • Sophia
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tinder/Spotify

Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app on my Spotify account settings and I can't seem to f...

  • Newbie
  • Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app o...
  • Sophia
  • Roadie
  • 907 Views
  • 1 replies
  • 0 likes
  • 907 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline playlist keeps disappearing

I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on the phone rather than my SD card and the download tab...

  • Newbie
  • I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on th...
  • Sophia
  • Roadie
  • 1404 Views
  • 1 replies
  • 0 likes
  • 1404 Views
  • 1 replies
  • 0 likes

Andriod widget still showing music puased when app isnt open

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

  • Casual Listener
  • For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.
  • kirashi
  • Community Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Superuser Contribution Toda hora tem que fazer download da música?

Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um lixo!

  • Casual Listener
  • Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um l...
  • Sophia
  • Roadie
  • 1275 Views
  • 1 replies
  • 1 likes
  • 1275 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crashes when controlled via Bluetooth remote (AVRCP)

Hi,Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCPTo reproduce the issue:1) Start spotify2) Control it via Bluetooth (play/pause, next)3) Exit and force close spotify (important!)4) Press play/pause on the Bluetoot...

  • Music Fan
  • Hi, Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCP To reproduce the issue: 1) Start spotify 2) Control it via Bluetooth (play/pause, next) 3) Exit and ...
  • Peter77
  • Music Fan
  • 2104 Views
  • 4 replies
  • 0 likes
  • 2104 Views
  • 4 replies
  • 0 likes

Spotify keeps playing during phone calls

Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when Spotify is in the background playing, but no notification icon is shown. Ho...

  • Music Fan
  • Hi,   Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists.   I have discovered it only happens when S...
  • Peter77
  • Music Fan
  • 8879 Views
  • 5 replies
  • 0 likes
  • 8879 Views
  • 5 replies
  • 0 likes

Spotify app not appearing in task bar, unresponsive to Bluetooth.

Hello all;I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on the lock screen. When this happens, the music can still...

  • Regular
  • Hello all; I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on ...
  • saltedfish
  • Regular
  • 441 Views
  • 6 replies
  • 1 likes
  • 441 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music playing too fast

I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster than normal. Has anyone else had this issue?

  • Casual Listener
  • I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster t...
  • Sophia
  • Roadie
  • 1613 Views
  • 1 replies
  • 2 likes
  • 1613 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can't see the tracks in my playlist (Android)

Hi, I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can listen and change songs by shuffle with my phone but cannot select a ...

  • Casual Listener
  • Hi,   I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can...
  • emirbozkurt
  • Casual Listener
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Access online - Moto E

I can't access online with a Moto E.I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it says that there are problems and to try again later. My...

  • Newbie
  • I can't access online with a Moto E. I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it sa...
  • Joe
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes