Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

At the end of a song, the timer goes back 10 seconds, silence plays after the end of the song +more

At the end of a song, the timer goes back 10 seconds, silence plays after the end of the song +more

Plan

Premium

Country

Canada

Device

(Samsung Galaxy Note 5)

Operating System

(Android Oreo? Version 7.0)

 

My Question or Issue

As the title says! Also that once the song and the "10 sec rewind" repeats, it plays dead air and does not autoplay at all. I have tried clearing the cache and logging out and in

Reply
2 Replies

Having the same issue since the last update. Re-downloading the app fixes the problem for about one listening session but as soon as I change apps the problem starts again. 

Hey @Lollypop9 and @Mattfm,

 

Thanks for reaching out about this here in the Community.

 

We've created an Ongoing Issue about something very similar to what you reported and it'd be great if you'd take a look at it by clicking here.

 

It’d be great if you’d add your vote (by clicking +VOTE), provide the info required in the Status Update and subscribe to stay up-to-date with how this develops.

 

Let us know if there's anything else we can help with in the meantime!

Mario Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts