Help Wizard

Step 1


Black screen since upgrade

Black screen since upgrade







Operating System

Android 7

My Question or Issue


2 Replies

Hey there @aozgovde


Thanks for reaching out to the Community about this. 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.


Give your device a quick restart as well before you open the newly installed app. 


It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.


Hope this helps. Let us know how it goes. 

Thanks, the issue started when I upgraded Spotify. I did all these steps several times. I also upgraded the OS on my device. I contacted the tech support, we have gone through these steps together as well. My account works on another device I tested. So the issue is isolated to my device. The strange thing is every other app works perfectly. The old version of Spotify also worked perfectly. It's a mystery whats the issue with the new version.

Unfortunately I need to be able stream on that device. So I'll try another streaming service.

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