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Step 1


Blank screen only logo in the center, nothing else.

Blank screen only logo in the center, nothing else.

I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - clear cache, clear data, force stop, even updating/ clean reinstalling it did not work! Please fix it.

2 Replies

Hey @jdcvxz12,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.


We appreciate the troubleshooting you've done so far, but to be sure that we're on the same page - did you use these steps for a clean reinstall? They are more thorough than a regular one. That way you can make sure the cache is not causing this issue.

If the issue persists, could you confirm if you have a SD card on your device? If so, would you mind removing it from the phone to see if it makes any difference?

Lastly, to continue investigating your case, include in your next response the make, model and OS version of your device.

We’ll be on the lookout.

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(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Everytime I open the Spotify app on my android phone (Samsung Galaxy A32) the logo appears then it goes to a dark screen. I've tried ubinstalling/reibstalling/updating the app and restarting my phone multiple times but its still not working. I've also cleared some storage space on my phone.


I'm on a premium plan and live in the UK

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