Help Wizard

Step 1


Bluetooth - Playback cuts out, but pressing volume up or down resumes.

Bluetooth - Playback cuts out, but pressing volume up or down resumes.


When out running with the phone using offline files through spotify, the playback will cut out. Pressing volume up or volume down immediately resumes play. In discussing with a Jaybird rep, they pointed towards Spotify as the culprit:

Live Help: Now Chatting

Good afternoon - I own a pair of jaybird bluebuds x and i'm pairing with an LG G4. I'm having an issue that i've seen some internet traffic on - i'll have the music playing and be out for a run and the music will stop. hitting volume up or volume down immediately resumes play

this has also occurred holding the phone in hand after the run, but focused on a different app than Spotify. I thought it might be phone related until I saw threads denoting this issue across multiple phones, common element being all jaybird bluebuds x users

Topher: Hi! Ok what app are you attempting to stream music through?

Spotify, using offline songs

Topher: I'm afraid that Spotify itself is not compatible with the bluetooth with our buds

i've been using it fine previously - is this due to a recent change?

Topher: no. we do not have software updates on our buds

Topher: you can attempt a factory reset but you'll likely run into the same problem with the connection

Topher: via Spotify

I meant more something spotify has done recently. So it is actually specific to the app?

Topher: yes that's correct

thanks, I will follow with spotify


Related thread found:


What are the steps you took to get to the error/issue?

1. Connect Jaybird Blubuds

2. Start playing a downloaded playlist in Spotify

3. Start Nike+

4. Put phone in armband or pouch

5. Start running

 What I expected to happen

1. A brutal run alleviated by loud music


Did you restart your device when troubleshooting in section B?

Yes, I have tried the following:

Bluetooth cache clear

Reset Cache Partition

Factory Reset


Did you read the connection troubleshooting tips?



Your device

LG G4, HTC One m8


Device’s Operating System

5.1 Lollipop (G4), 5.0 Lollipop (HTC One m8)


What type of account do you have?



Space left on your device



Space left on your SD card (if applicable)

19+ GB Internal


Space left on your External SD card (if applicable)

43+ GB External SD


Is your device rooted?



Are you using a custom ROM, if so which one, exactly?



Did you set your external SD card as storage location?



Did you manually install an older version before installing the latest version from the Play Store?



Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?



If you said "No", when does the issue not occur?



My mobile Spotify version


My desktop Spotify version (if applicable)



My mobile provider and country

Verizon USA


My username



Do you have a Spotify (non-Facebook) login?



Are you logging in with Facebook or with your Spotify login details?

Facebook login


Do you have any screenshots you can attach to more clearly explain your issue?

No screenshots


1 Reply

I'm getting this too. This is ridiculous. How do you not make your headphones compatible with one of the top streaming services in the world? This is the only reason I bought mine.

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